I had a really disappointing experience at FedEx Office Print & Ship Center today. I stopped in to…read moreship a return and asked where I could find a clear plastic pouch for my shipping label. The associate told me I couldn't use the FedEx pak for ground shipping, so I asked what I could use. He handed me a plain white envelope with no explanation. Since it wasn't branded or labeled, I assumed it was complimentary or included--especially since nothing was mentioned about a cost. After I sealed my package, the associate scanned my label and only then told me there was a charge for the envelope. That's not how customer service should work. Basic transparency--especially around pricing--should come before a customer uses a product, not after. When I questioned it, the associate simply shrugged, which made the experience even worse. I don't typically use FedEx, and unfortunately this experience reinforced why. In the future, I'll stick with UPS or United States Postal Service, where communication has been much clearer.

Terrible service!! They're rude. It feels like I came in and somehow owed them something. I haven't…read moreseen such disgusting behavior in a long time

Great staff, great location, and amazing service! The team was friendly, efficient, and made the…read moreentire experience quick and easy. Highly recommend!

I went to FedEx on 1640 Sardis Rd, Charlotte NC.never been to FedEx,had to print info from…read morephone.Their where 2 black women, around 4pm.Would not show me how to do it,after I ask them 3 times.they rude an prejudice,I never go back.

I've been here a few times and Cissy is always kind and professional, highly recommend using her…read morebusiness for your pack and ship needs!

Fantastic spot for all your package needs and notarization services. Cissy is incredibly welcoming…read moreand inspiring. Did I mention she has an adorable, friendly dog to greet you in the store too?

The gentleman Ahmed and his wife Dimple are always so friendly and helpful. Yesterday, I was in…read moreand out in less than 10 mins. I sent a package via FedEx, had copies made, and something notarized. Ahmed even gave me an extra plastic covering for my paperwork since it was raining. I have been there several times, and it is always great service!

Would give zero stars if possible Needed to mail a 8in x…read more10in back to Amazon The girl said there's a $1 charge to tape my preprinted to the box I told her I was on my motorcycle and has no cash Asked her to do me a 1 time favor She refused Very rude girl and not dressed as an employee Should be I have stopped 2 of my business from out printing reorders at this location. Wow. Just wow

My business mail goes here through iPostal. They appear to be very organized and swift. It took a…read morelittle while to get my 1099 tax form that was mailed (didn't appear available for pickup in my account until March)... but that could've been on client sending late, I'm not sure? Overall, I enjoy this business and not only receive mail here but have also sent mail from here. They currently have a note on the door stating that they're expanding their hours and will be open Saturday mornings now! Even more efficient for me!

Left work early to make it by 5, got there at 4:45 and it was already closed!!!…read moreNothing bothers me more than a business that advertises they operate on certain hours, but actually DONT!

Called today to confirm notary availability and hours. Woman on phone was very curt, but whatever…read more I showed up less than an hour later to find a handmade "no notary on staff" sign on the door. This should have been disclosed when I called.

$2 fee to print from an email. I had a single page of black and white to print. I refuse to pay $2…read moreper page that is absurd. The employee laughed at me when I didn't pay and said no to the service. Will never be back unless its a free Amazon return here. This is clearly price gouging for folks who need Amazon return labels.

Bianca blew my mind with her customer service. I needed to print labels for my business. She was so…read morepatient and thorough, walking me through every step and taking care of the printing process for me. I left feeling beyond satisfied. She helped me make labels to make my products stand out and she did it all with a smile. I will gladly return and I will call to make sure Bianca is in! She is truly a shining star.

Storefront multiple shipping center, a little cluttered and the guy behind the counter looked…read morefrazzled. He was on the phone and computer arguing with someone when he took my package which didn't give me confidence that it would get to the right place or sent at all. This was all unfounded-he was a major multitasker and my package was delivered immediately. Parking lot

Outstanding service! Fast, professional and at a great value. The establishment is clean and…read moreorderly. I was helped by Chase and I truly appreciate the service he provided as a notary. I have used this UPS store on several occasions, yes it can get busy but the fast service gets through the line quickly. I find earlier the better for my needs.

I really appreciate the owner and associate at this location. I had a ton of Amazon returns and…read morethey were patient with me and very helpful. I never felt rushed and they were workable around me when I hand to keep returning to my vehicle for more items. I will definitely be back to this location!

I was going to write a scathing review, actually wrote and erased. I am only going to suggest…read morecustomer service training. Service is not about the staff but the customer experience.

The service is great here and the staff is very, very efficient. My issue was that I was sending…read moreout a medium size envelope. The envelope was going to Utah, no insurance and sent 'snail mail' ground. The woman quoted a price of $15.00. She said 'prices have gone up'. I almost fell to the ground as the content of the envelope was probably less than the cost of sending it. I declined and left, went to the post office down the road and mailed it for $1.77. I understand they 'jack' their prices up for the convenience, but really???? Something seems a little fishy here at this location. This transaction took place AFTER the holiday rush.

Tawanna has been helpful every time I come to the post office. She's patience and helps with…read morewhatever issue I may have along with others. I've seen her work with at least 5 ppl in a matter of minutes with patience and grace. Matthews associates are great each and every one of them.

This place is great. They serve hot dogs and hamburgers the next day. Yes, they also have mail…read moreservices, too.