I've updated my review because the last two times I've been here I've needed additional help beyond returning an Amazon purchase and the person who helped me was beyond patient and willing to help. I came in needing to make a copy of a form that I then needed to then send out. The person who helped me made the copy for me then proceeded to help me with mailing out my letter. A few days later I came in again needing to mail out an envelope via USPS and needed tracking number. Again she was so helpful and patient. The line was soon almost out the door but she remained calm and focused on helping me. read more

I am happy to support the new owner and its team who are respectable, organized and courtesy. Returning Amazon packages was a breeze.

Super sad and to see a mix of old AND NEW negative reviews... actually surprised there are negative reviews currently... this UPS has new owners that represent great quality customer service we should all expect from any establishment. And with our world of online consumption and commodities UPS stores are pretty imperative in our society. Of course the lines can be long for package drop offs and notary services. But if someone complains about a $2.00+ print job, it's kinda unfair. You're not only paying for the product that you obviously need, but you're paying for the convenience. IMO a ma & pa franchise spot can price as they see fit that is appropriate to the cost of living. Also this location is really good and I've never really had to wait too long. I appreciate them ventilating their space but keeping front and back door open :) read more

I had to go to return the Amazon goof up that they did. Unfortunately the return was to a UPS store. The QR code said customer package which meant I had to tape it. Out of the two guys working there it was the Asian guy charged me $2 for them to tape it. I said why do I have to pay for the mistake that Amazon made and I am returning on behalf of my mom. He has not processed the return because I got mad and left. I gave the $2 and he is an idiot. It's not a Store policy to pay for taping. My mom said the UPS store by her in PV doesn't charge for taping. read more

Very quick and friendly! Very helpful and was nice to know this is near my home. I will return.

It looks like this location has new owners. Previously, it would take forever to drop off a return and the line would move so slowly. I've seen a major improvement with the new owners. They are friendly and efficient. read more

Great service! Lots of smiles. Very helpful people! Been go ling there for 5 years now. Wouldn't go anywhere else!

This store is run by two nice people, I want to like the business as I send packages and print random things all the time. It cost $2.00 per print here :0 which is 5x more than FedEx, I had 3 bundles of taxes printed at Staples that cost $3.20! Bottom line is I wouldn't come here for printing NEVER! The service is slow but they are again nice so it does help and you do want the ma and pa businesses to survive but I have to survive myself and always rushing around to get a package sent, sadly won't come back. read more

This place is outstanding!! 5 stars***** I brought the original box for return from amazon, there are 2 things inside, I thought I can return both in original box, but turns out I need to rerun in 2 different boxes! This UPS worker told me and I didn't know what to do. The box I brought were hugh and we were planning to go out town so we really don't want to take a big box around. Then UPS worker suggests I take one of the item out and return first. He tape the box back for me free. And print both labels and ask me to bring box next time for 2nd items. When I go to UPS at other location, they charge me $2 to tape my box. This guy is just so helpful and I am coming again if I need any more services. Sometime little things like this makes me a loyal customer. read more

I went here yesterday, right before closing, with my dad and aunt. The owners were very gracious and helped us with our problem, even though we came late. The owners were very funny but also kind and considerate. There were other customers who were there at the same time as us who were giving them a very hard time. The other customers were berating the owners (who were not at fault), so my family and I tried to help mediate and understand what was happening. We helped as much as we could, but ultimately the owners were able to solve all the issues. I could not be more grateful for their help yesterday for my family, and hope that we were able to help as well. read more

I don't agree with the bad reviews here. I feel like it's understandable to go to a store that makes money from shipping packages to charge for tape. They've always been very helpful with my packages. Although there may be a wait at times, I feel like that's normal for being a ups store. I do like the gentleman and lady who is always there because they're always very sweet and explain very throughly. I like coming here read more

I came in to drop off my return today and felt a little anxious. I am not sure my drop off item will get scan in soon. The clerk said I will process it and move on to the next person, leaving my box on the table without placing a label on it. Hopefully it won't get lost and I won't get my return $. This happens twice now. I Will careful not to chose ups drop off and will use FedEx ground instead. I just get too nervous to experience this again. read more

I mostly drop off packages but sometimes pickup a box or two. The staff is friendly and always put on a smile. No issues with anything so far. The line can sometimes go out the door but they added more staff. read more

The customer service here is absolutely horrible. They don't acknowledge you when you walk in, They do not give you Eye 2 Eye contact when corresponding with you, and then he threw the receipt on the counter making me pick it up. I can understand why there were so many horrible reviews. However, I don't think the owner of the establishment cares. If you are reading this review maybe you should try another establishment other than the one here in Milpitas. read more

The UPS Store - UPS in Milpitas. Horrible service. - Shipping Centers Near Me - Milpitas, California

Needed to tape one of my boxes because I forgot. They said they wouldn't do it and that I had to buy a whole roll of tape. Other UPS stores are much nicer! read more

Slight redemption: owner called me, left a message saying he would refund the dipping cost I paid and give me "the benefit of the doubt" because he "wasn't in front of the computer." Huh? I'll take it anyway. I didn't call back, just walked in. Owner wasn't there... Left the snide little guy to do his bidding, I guess. I said I came for my refund... Get this, the guy didn't even recognize me after this whole shitty ordeal! Whatever. Got my money back. Package arrived on Tuesday, not Friday. Still the worst customer service ever. read more

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Yes, the Asian dude that works here upsets most customers because he's overworked and has an attitude problem at times. He needs to smile more. Have you ever wondered how poorly designed the inside looks? You drop off the boxes on the right narrow counter, but yet, the person weighing your packages would have to walk every single box around to the left side of the room for UPS pick up. It's pretty small and narrow in that space. If he's carrying many 50 lbs boxes around the corner, it will take up alot more time and be overwhelming. Just help them out by setting it down to the left side of the room, right after they weigh your boxes. What you get are long lines, long waits, unhappy customers, and regularly no smiles if you bump into the Asian dude at the counter. Not always, but over the years, it's a regular thing. It's not entirely his fault, but I do agree that he might not be a great fit for a customer facing retail role. Perhaps, he's better off taking a night shift behind the scenes. Parking lot is too small with barely enough vacancies for UPS customers to park. You'll just have to walk a bit further. I'll still give them three stars because the folks work nonstop here. Just know that this UPS store is very small. The UPS on Berryessa San Jose has excellent customer service. Staples in Milpitas is better for drop offs. I'm still glad that this UPS exists in Milpitas and love the location since I can catch a bite at Erik's Deli & Café next door after shipping. read more

Came here for a toddler passport photo and printouts - the staff was very helpful. Within 10 minutes I was helped and on my way. I d highly recommend this place over the fedex printout place down the road. read more

I came here for Notary services and to ship some paperwork. It was one of the worst experiences I have ever had at a retail establishment. I scheduled my Notary appointment online for 2:30pm. About 30 mins later I get a call asking if I can come in later in the day, I say thats fine and schedule for 4:00pm. I show up at 3:55pm for my appointment and the Notary isn't there. The gentlemen at the desk says he will call him and then lets me know he is 10 mins away. I say great no problem I will wait. At least 15 mins go by and no Notary, so the gentlemen calls again and this time he is 7 mins away. I say ok and continue to wait. At this point there is also another lady waiting for Notary services. Another 10 mins go by and he is not there. The gentlemen calls again and this time he is at the stoplight. We continue to wait, and he shows up about 10 mins later. So keep in mind I have been waiting at least 30 mins by this point. The Notary comes in and tells us he forgot he Notary book. WHAT!? Luckily there just so happen to be a good Samaritan in line who was a Notary and offered to help me. So I get my papers notarized and then get back in line to ship them. The Gentleman who was supposed to do the Notary and who I assume is the owner helps me. He ends up shipping my packages overnight which costs $34 each! I didn't ask for that but it all happen so fast so I end up paying over $70 to ship two envelopes and get copies. I know I was ripped off and I cant believe he did that after the Notary debacle. DO NOT GO TO THIS LOCATION! AVOID IT AT ALL COSTS! read more

Beware! They do not know how to take a correct passport photo. I went to this store to get a passport photo taken. Service was good but passport office rejected my application because the photo they took was not the correct size and returned my application. I returned to the store and they said my fault for not checking the picture for correct size. What the heck! They are supposed to be the experts not me. They retook the pictures and refused to pay the shipping cost to resubmit the passport. I took the second picture to another place and they said it was still outside of passport specs so these guys really do not know the correct way to take a passport photo. - JN read more

Save yourself the headache and don't come here. They have extremely poor customer service. I had my package delivered here via UPS access point. They threatened to return my package back to sender because the sender didn't indicate UPS access point on the shipping label. This is not my problem and I even showed them proper documentation that my package was shipped via UPS access point. They wanted to charge me $15 storage fee. They proceeded to lecture me about how this is their policy when I just wanted to leave with my package. They make it seem like they are doing me a favor for waiving the fee. read more

The owners have changed, and Young and Jaine have been very calm, responsive and fast. I generally come to this store for Amazon returns, and postal services. The prior management is responsible for the negative reviews. read more

Lying to customer is not good business! Walked in gave them my door notice looked for my package they both said it is not here. Called them lairs...went back home.... wasted more time and money by going back home and get the tracking number, went back and she found it in 1 minute. But you just told me it was not here and look it is in my hand. Liars.... never again read more

I won't ever be going back... jus saying, when you take a long time to process my order, then get your feathers ruffles because we hit closing time... start turning rude, I'm out. Very uninformative. One mumbling and the other I could barely understand. It isn't hard. Just be nice. read more

Update from two years ago. It's 12/23/22, 9:30 am, and I expected the worst! I was actually greeted by a friendly lady, and she was so polite and helpful. My experience today was superior. This makes me wonder if there are new owners or new workers. At any rate, I left pleased. read more

Horrible service & wants to charge for a piece of tape for a package or sell a 7 dollar roll for a amazon return. Several other UPS stores Ive been to do not charge a a piece of tape & are not cheap like this place. Dont do business here read more

This UPS was strange. I simply came in to drop off my package and get a receipt. I came inside the store and the person at the counter was on the phone. I received no acknowledgement or a even a nod to let me know that he will help me. It felt like an eternity just standing there awkwardly waiting. I just left because I wasn't being helped and went to another UPS location. read more

Avoid at all cost. They charge you $2 for a little strip of tape or $4+ for a small little roll. $2 is not the issue, it's the service. Worst part, this was for an Amazon return. Take it to Kohls or elsewhere. read more

Great customer service and very helpful staff as a business owner I always getting quick response 5 stars indeed read more

The UPS Store - Ups store Milpitas - Shipping Centers Near Me - Milpitas, California

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Looks like this location has new owners and so glad they took over! I use to dread going to this location to drop off my Amazon returns, but been here twice and was pleasantly surprised to see the nice couple working here. They were very fast, polite and courteous. Please give them a chance, majority of one star reviews were for the previous owner and the laziest employee who gave no shits. read more

My brother and I have been here a couple of times in the past month for notary services. Each time, the gentleman who helped us was very kind, courteous, and efficient. We've never had to wait in line for more than a minute or two, and when we have had some customers ahead of us, the gentleman graciously thanked us for waiting and got to us quickly. read more

This UPS location will charge you extra! I came to drop off an Amazon return and the gentleman implied that I had to buy a box for my Amazon return. Unless this is a new policy, I've never had that question asked of me before. I asked him if that was a new policy as I had made many Amazon returns with UPS before, and he was reluctant to tell me. When I kept asking him about it because when I would bring in my returns in a box previously, other UPS locations always told me that the box is not needed. So I ended up paying for an extra box that if I would've known, I would've brought my own read more

I'm not sure who the last owners were but these people are extremely nice and helpful. They are friendly and will remember your name if ur a regular. read more

I don't get the bad reviews, but this place is not perfect but they do their job when I go. Though there's a lot of packages around, but isn't that the point? Anyways, staff has been super nice and the place can be better. read more

I think this store has bad reviews because before the current owners, it really was not a good place to go. The lines were long and the previous employee at the counter did not care about customer service - didn't even greet customers or ask what they needed. However I think the owners have changed since then since I haven't seen that miserable employee anymore. Now, the owners working in the store facing customers, are very kind and sweet. Every time I have gone in to return an Amazon package, the lines moved quickly if there was any, and I've been greeted kindly and assisted swiftly. They deserve 5 stars. read more

Ever since they changed owners, the experience has been way more pleasant and quicker. I've come for notary and Amazon drop offs and the new owners are alway nice and efficient. read more

8 people waiting outside the door on a Saturday afternoon. The line has not moved in a while. This is unacceptable! Does this store need more manpower? The gentleman that usually works here is a nice guy though. read more

The UPS Store - Shipping Centers Near Me - Milpitas, California

Never thought I would write a review about a UPS store. I experienced one of the worst customer services at this location. Worker seem to hate his job. I just came here to drop off three boxes and the worker kept sighing at everything he had to do, as if it wasn't a part of his job. Didn't feel like giving me instructions that I needed so he just said "never mind" and charged me an extra fee on my returns that were supposed to be free read more

The employee at this locations are extremely friendly and very helpful with notarizing and shipping packages.

YOU JUST LOST A CUSTOMER FOR LIFE! I usually come here often and deal with a nice Chinese man who notarize documents for my business. This evening just before closing the notary was a large sloppy Indian man when told his notary appointment was here by an employee he looked away from his computer quite annoyed. I was ask by an employee to stand at the end of the counter to wait near him and after being ignored while he surfed the web I ask him how much longer. He snapped at me and told me to wait a minute. I more than tripled that time and left. There are many other people worthy of my business so I'll gladly give it to them! read more