Horrible customer service and people skills by the employees in this particular UPS store. I have visited this location multiple times because it is closest to my house, but I will not be returning again. I have witnessed on multiple occasions, the employees practice poor customer service skills and be blatantly rude to their customers. The first time I visited and I noticed that they were rude to multiple customers that were seen before me. Today when I visited the store I was able to experience the lack of sufficient customer service skills personally. Employees appeared to prioritize talking to each other and rolling their eyes in between helping paying customers. I understand that everyone has a bad day, but witnessing multiple encounters with their rude demeanor, and poor customer service will result in me visiting another store from now on. read more

Do not go to this UPS store in Montebello! This location does not deserve one star. The owner, Byron, is ridiculously rude. My 89 year old mother needed notary services and he did not help her and treated her very poorly. Byron was the only one that was outrageously obnoxious. All of the female employees were fantastic. We left and got my mother's document notarized at the UPS store in San Marino. The process was so quick and easy, unlike Byron's drama. read more

I waited in line for 30 minutes, just for the bald employee to say that my PDF file is not printable, I had mentioned that they needed to resize it in order for the right side to come out, and he couldn't figure it out, and so he said that their printer was not working so he couldn't do it. I told him all the other UPS stores are able to get it done, and he said that's the other stores, our printer is not working. He was basically giving up and trying to send me away, but I waited in line for 30 minutes so I insisted that he should at least try again, and then he was actually able to do it. Printer not working, huh? More like ignorance and incapability with your store technology. read more

Came to this location because my book rental is due and on yelp it said they were open! I came in a rush to return it right before work just to see this sign! Ugh just my luck! read more

The UPS Store - Printing Services Near Me - Montebello, California

Came to have a paper notarized and the guy said to come back in 30 minutes because he was going to lunch. Needless to say, I'll never go back to that store for any reason. There is a way to handle situations like that but this guy could use a couple of customer service classes. What a joke of a business. read more

Very friendly staff, knowledgeable and helpful. Was my first time going to a ups store and they made me feel very comfortable and explained to me what I needed. I will go back again for my shipping needs. read more

From the owner to his employees, this store is a blessing for our community! This store provides such a valuable service, especially with UPS shipping and their very helpful notary service. I've been using this store for years and have never had a problem and the owner and employees have always been very helpful and courteous. I don't understand why people leave such negative reviews? They never explain their unreasonable and spiteful demands do they? Hey, we aren't the only one to be helped and everything doesn't always go a specific way! Bottom line, this store is great, helpful and the wait is never that long at all. People, you have to understand that you aren't the only one in this world that needs items shipped. If you are stressing about the time frame so much, maybe you should have shipped or thought about it earlier? Don't blame such a good store for your shortcomings.. Thank you UPS store and the owner for providing such a valuable service! read more

Bad on delivery I was expecting a package since last friday 2day Express but no! when I called the sender they told me that the UPS delivery guy said That Adress did not exist WTF! Second attempt the same thing happened you bet this time they did deliver it to my front door!!! Will never use ups again!!!! read more

I recently got a feedback on my review by the ups store owner. Is just funny how people run away from responsibility. For the record I don't want any refunds for the horrible service I got from this place. No wonder their reviews are so poor. I am going to write a letter of complaint and pass it out myself to the surrounding community. This establishment has no integrity in business practices. They have very little concern in making their customers wanting to recommend their business. this present situation we are all in (covid 19) doesn't justify their poor customer service practices. I urge every one that reads this...please save yourselves a headache and don't do business with this place. Sincerely Salvador Mota. read more

This store and the store owner don't deserve a single star nor a single good rating. the store owner needs to reevaluate his customer service skills, what happened to the customers are always right? You don't have to be a store owner to know that! you clearly need retrained your employees about giving the customer the right information. I will never would never want to come back to this UPS store. read more

Everyone is very helpful, great customer service from everyone super friendly associates . Always go in for drop offs and printing and everything gets done fast and efficiently. Even when they are super busy they try and get to everyone as fast as possible and are always nice . Never have a problem! . . To the review below me, it's not about giving 5 stars, it's about not giving a valid review. Sorry you're mad about store's policies! Stop giving bad reviews because you're uneducated. I've never had an issue with them. I just feel bad the girls there have to deal with pricks like you :) read more

The UPS Store - Printing Services Near Me - Montebello, California

Don't understand the low rating but I love this UPS store. I always come to drop off my Amazon returns. The guys that scan the packages are always pleasant and courteous. I never had an issue, ever. read more

Horrible customer service. Not sure why my packages reroute here but this place need's to seriously audit their employees. Had to wait in line for 10 min when i only needed to pick up, i asked a girl if there was a separate line because clearly everyone ahead of me was shipping and going to take longer then I. She was straight and short "no, same line". While her and another associate hid in a corner behind the counter "working" I waited until I was next. Once I got to the counter the associate asked me for my I.D and tracking number, which I didn't have because I didn't think it necessary, I'm sure theres P&P around this but I had a pick up slip. Regardless she informed me my packaged had not been processed yet and Iwould have to wait an hour or so. This is very inconvenient; there should be a process in place to differentiate between pick ups, drop offs etc. This could have spared me time, and now a second trip to an unpleasant location. So disappointing UPS. read more

I love this place, very accessible for me coming from my work. Staff are always pleasant. Snd returning all my Amazon orders was a breeze . read more

Efficient and great customer service! The service was quick and the rep was very informative-- they answered every question and they recommended, without me asking, to put my ATT cable box return receipt in a safe place (because it was Not reproducible and ATT may dispute the return). I appreciated that word of warning since I typically was very laid back with keeping receipts. This is an honest business that I would recommend to anyone. read more

To the female owner... you were a total witch/bitch today, I might go later to take you a broom!! There was a 4 yr old boy who TOUCHED her weight machine and she had a cow, a big cow. She explained forever about the replacement parts and cost and the little boy did not understand this. She was going to send a fax for the boy's I guess father when she turned around a 2nd time to scold him and I thought that was enough. Then as I was leaving she was at it again and the little boy wanted to cry, I felt so bad for him. She was mean and overdid it, she usually is so serious and unfriendly but today took the cake. If that was my son, she would have had a mouthful from me. I knew I should have went to Kinkos!! read more

I completely avoid this place. I shipped a coach bag once and I dont recall why I choose for them to package it or if it was just seeing if it fit in the box. Anyway, well the woman attendant began asking me details on why & who I was shipping it too. WHO does that. None of her business. I went there another time and the same crazy lady was rude to me. HATE this place. read more

Good service went to drop off a package and they were really fast and no problems with the delivery

I've had a positive experience here every time I have visited. So far there hasn't been very long lines and the employees have always been courteous and fast to help me. read more

I agree with Grizzy that Bryan is a condescending prick. He has no customer service skills and kept interrupting when I was trying to explain what happened. I was very frustrated with my interaction with him and Kia. The crazy thing is just like a little tattle tale Bryan called my mom to complain about ME. I am sorry but I thought I was the customer and he should be the professional. Let me have your moms number Bryan so I can tell her about your lack of skills. read more

My Tia went to this UPS store to have some legal papers notarized. She has been loyal customer for years when it first opened She waited 2 hour for Byron to get out of a meeting. And would not notarize her papers because her drives license had expired. And he would not accept her valid driver licenses (paper) Be cause he did not know her personal. He just lost a very good customer. read more

Staff is great. Very nice and helpful. Owner on the other hand... not customer oriented at all. Seriously... if you don't want to interact with people don't own a business. Actual Notary hours are all over the place, despite published schedule of hours. read more

Just lost my business . We only can drop off 5 packages at this store. You don't deserve any other of my business. Canceling my box as well

I had been recommended to this place by another business for its notary services. I had to drive clear across town (Venice Beach) and though I arrived a minute or two after closing time, Ken was patient in performing the task at hand. I am very pleased with his customer service, and am happy to say I am a fully satisfied customer. I will definitely recommend this particular UPS store to people that are looking for efficiency and professional acumen. Thank you Ken! read more

I'm only giving 1 star for this place because I can't post with zero stars. Amazon has an agreement with UPS to allow customers to drop off items for return shipping. Well, Byron Chan doesn't believe he has to adhere to his end of the agreement. Byron Chan only knows how to repeat the same thing over and over again until you get so frustrated with his lack of intelligence that you leave his store extremely frustrated. I wouldn't recommend anyone utilizing his store....unless you want your day ruined. Please drive the extra 2 miles you need to get to another store. And to top it off he's rude and arrogant. By the way he said he was the owner, so that makes it that much worse. He said he would charge me two tie my 2 rolled up large carpets that I was returning in their original packaging. Isn't the point of an Amazon return to drop off the items and he is to ship them. It's not the customer's job to know how he is going to package them, then say if the items don't end up getting returned together it's not his problem. Total idiot! I never post bad reviews so you have to understand how upset I am to do this. Every one should take their business elsewhere. read more

.... the owner gets mad at customer for not speaking english?! tf... and gives me an attitude to help out someone that does not speak english?? what kind of place is this? how are they even still open??? so rude shes double your age and how can you get mad at her for not speaking english????? I deeply regret not recording the situation. read more

I went in looking to find out how much it would cost to ship an item, and was assisted with that no problem. I didnt end up shipping it there, only because I was price checking but the young lady that attended me was very nice and not at all upset that I left. I would definitely go back and do service with them. read more

I've had my children's drawings laminated here and its always a great experience. I also use their copy services. I enjoy the fast and friendly service. They carry a lot of supplies: Pens, envelopes, mailing boxes, etc. read more

The UPS Store - Hours of operation. - Printing Services Near Me - Montebello, California

Came here for color photo copies. Color copies were cheaper than fedex kinko's. I wanted mine on cardstock, which was still cheaper than fedex kinko's. but they have computer time charge? And I was printing from a flash drive??? Could not get all my prints because they did not have the latest version of Adobe and did not want to pay to get the upgrade???? Had to go to Mpk ups store and that was another disappointment. read more

The BEST UPS store, and delivery/office needs store in the business! Definitely pioneers in the industry, plus amazing quality service! I can count on them to cover Any of my needs! Thank you for always being my right hand! Much love you guys! And the MVP of this store Jackie!! read more

Best service in town! Someone is always available to help. The owners are great! I love seeing all the pictures they share of their family. Truly a family owned establishment. read more

The UPS Store - Supplies - Printing Services Near Me - Montebello, California

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I only come here to print. Unfortunately the prices are going up. They have two computers and printers but the chairs they have look like they got them from a dumpster! Staff is okay, not friendly necessarily but they're not mean either read more

Notary service is bad ...it's tough to explain the new guy and he always says no for any notary ..the old person who was ealier was much better and meaningfull.. Other staff are really nice and helpfull...except the notary guy who doesn't even smile ...and makes it all tough to get this done ....other attorney do the same same thing in mins.. read more

Parcel packed extremely well by Byron. Appreciated the receipt with the package so I could see the breakdown of all the costs. Be careful when receiving an estimate that the packing and the shipping are quoted separately, such that in the end you will pay both costs together. My ultimate net cost was about 20% lower than both of those costs put together- much appreciated. Shipping was also very fast from drop off to delivery (about 3 days.) read more

Byron offered the most competitive price and explained detailed break down of the material cost, insurance, and alternative options. Packaging was meticulous and beautiful. Great communication and I enjoyed talking with him! Thank you! read more

The UPS Store picked up and transported a work of art from an auction, packed and shipped it in a most professional way. The artwork was under glass, and as a curator and collector, they took all of the right precautions to protect and prepare the work for transport. it was impressive that they had used the same museum quality effort and attentiveness that I would have. I would recommend their services to museums, art center, and collectors without any reservation. Communication was evident and timely during this time of COVID. Impressive and with confidence we accepted the package from our local UPS driver who brought the create/box to the door. We look forward to using their services again. read more

It is so nice when someone does a great job. I used the UPS Store 2778 to pick up and ship an item from a local auction . The service of packing and shipping could not have been better. Furthermore Byron comuncated clearly and promptly, about a quote, for packing and shipping. I wish everyone would do such a good job.I certainly. Will use them again if there is anything I need shipped from that are read more

I had them send a fragile clock I had recently purchased at an online auction and they packed it better than I thought possible, separately wrapping the pendulum and stuffing bubble wrap in the hollow places of the clock. Superb job. I would have them ship anything. read more

Turns out the "notary" there is the owner, an Asian man. This guy is the rudest, most inconsiderate notary I have ever had. He notarized a grant deed for me for a home purchase 2 weeks ago, and he made a mistake he admitted with my last names. Escrow tells me he simply needs to edit my name. Not only does he not want to do it after showing him ID, but he says he has to add my middle name too, which would result in same issue! Then he has the nerve to tell escrow to change ALL documents to appease him! Totally unprofessional and a lack of empathym avoid him and their notary services at all costs read more

Came here to drop off a package and apparently the mask wearing rule went into affect again but the cashier was very rude about it I wasn't aware that it had been mandatory now and rudely said "you need to put your mask on!" Which I said no problem. But then she made me feel stupid because I didn't know whether to scan a label or the QR code on my phone and they were extremely condescending and I didn't appreciate that they made me feel un welcomed. So then I called the manager sorry franchise owner Bryant and he's just as rude if not even more I told him how his employees were rude and he literally said if you're going to call me to tell me you're not gonna come back to the store.... I stopped him there and I said oh well they get it from you and hung up. definitely not a fan it will never go there I would rather drive to East LA or wherever I need to to get good friendly customer service and to not be rudely spoken to and treated poorly for no reason at all Great job Bryant teaching your employees how to provide amazing customer service yet right! read more