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    The UPS Store

    3.1 (25 reviews)
    Closed 8:30 am - 7:00 pm
    Updated 2 weeks ago

    Services - The UPS Store

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    2 months ago

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    Local

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    8 months ago

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    5 years ago

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    4 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    5 years ago

    Excellent service - helpful and quick team. They also have a notary on staff (call for hours).

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    8 years ago

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    11 years ago

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    7 years ago

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    5 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    13 years ago

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    9 years ago

    Made an appointment for notary. Showed up and the cashier said he hadn't seen the notary. Complete waste of time.

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    8 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I came in this store for trading in my iphone 5 to Amazon with the prepaid shipping label.

    Mentioned in 2 reviews

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    The UPS Store

    The UPS Store

    (42 reviews)

    Hell's Kitchen, Midtown West

    Cesar at the UPS Store on 57th Street deserves recognition for how hard he works and how…read moreconsistently professional he is. Every time I come in, he's the one keeping everything running smoothly. He's fast, organized, patient, and incredibly diligent, even when the store is busy and clearly understaffed. What stands out most is that he genuinely pays attention to customers. He always asks if I need an envelope, packaging help, or anything else before I leave. He's also a notary, which makes the process even easier, and he handles everything efficiently without ever making customers feel rushed or like a burden. You can tell he takes pride in doing things correctly, and honestly, he's one of the main reasons I continue using this location. UPS is lucky to have someone this reliable and hardworking representing their store. Cesar deserves appreciation for the level of customer service he provides every single time.

    I must get 50-75 packages each year through Amazon, FedEx, USPS, DHL, and UPS. UPS specifically is…read morethe only one that ALWAYS gives me issues. My package does not arrive half the time. No one ever rings my bell they just leave a post it note on the fort saying to pick up down the block. Every single time I order something and it comes from UPS I have an issue. I go out of my way to avoid them at all costs. I have had to get refunds on my last two orders and UPS have offered no explanation for why the package was never delivered. I have cameras and would know if the package was delivered and or stollen but UPS simply never delivers anything then have the audacity to send an email update claiming delivery. No doubt in my mind that this location is scamming customers or is the most negligent location in the country.

    The UPS Store

    The UPS Store

    (22 reviews)

    Midtown West, Hell's Kitchen

    I can happily report two excellent shipping experiences here. I went in mid-morning and on another…read moreday, mid-afternoon so the lines were not bad. First, I shipped gifts to multiple nieces and nephews around the country! Jesus professionally helped and the kiddos are thrilled with their New York toys! Second, I shipped a few small items to ourselves back at home! We had to get a Banksy poster and also, Rosemary our cooking instructor gifted us with a few items! Yemin helped professionally and took care of it for me! Life is great with professional and reliable shipping with UPS!

    I never write reviews but I feel compelled to because I have left this location frustrated twice…read morethis week. 1) I arrived on a Sunday with the line stretching out the door. One employee is working while the other is sitting in the back on his phone playing music, shuffling through songs. Couldn't be bothered to come help people and reduce the line. My package was already pre-packaged with a label, but I continued to wait because I wanted to ensure it was scanned. After realizing many in front of me were there for different services and required items to be boxed and I would likely be waiting for 30 minutes, I decided to ask if I could leave my item to be scanned in later. One of the guys looked up from his phone to say yes. You would think they would make that announcement to save people the time waiting in line. Or at least have another employee come help. All very frustrating. I could have saved the 20 minutes. 2) I arrived at 8:17am this morning when the store opens at 8am, and it was still closed. Very frustrating as it made me late to work to walk to another UPS location. All in all frustrated

    The UPS Store - shipping_centers - Updated June 2026

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