Easy to use UPS service Very clear on how to proceed Convenient location Efficient staff read more

The sign in the window says notary. I went in yesterday afternoon looking for the notary, was told they weren't there but they'd be here today from 8 to 11. I came in today before 11 and was told they were off and won't be here until tomorrow. This is sadly not uncommon, but if you're gonna put bot art notary the window, you should have a notary. read more

I brought in two Amazon packages for return. The young man behind the counter barely raised his voice above a whisper to speak to me and the woman ahead of me to let us know he could take us. (Meanwhile, he probably shouts everything he says at the top of his lungs at home and out with his friends.) He moved so lethargically when boxing up something that he knocked a very large tape dispenser off the counter. When it crashed to the floor, I walked over, bent down and picked it up for him. He took it from me expressionlessly without saying thank you. I'm adding a second star because when he almost made a mistake with my first package, the manager intervened and smoothed things out. (It's only natural - we're all new at a job at some point.) I must have made a mistake when I initiated my returns on Amazon, because my second package had been designated to be returned at Whole Foods. I asked the young man if there was anything I could do to change it, and also asked if he knew if there was a Whole Foods anywhere near us. It was abundantly clear he was not going to burn any extra calorie to help me unless he were held up at gunpoint. These exchanges with people are so damn depressing. Nobody cares anymore. I found Whole Foods on my own. Perhaps a little training in basic interaction with flesh-and-blood human customers? read more

The man behind the counter is unwilling to be helpful and is extremely lazy. He will lie to get out of doing his job and told us it would take an unreasonable amount of time for a straightforward task to encourage us to go elsewhere. read more

Man behind the counter is straight-up mean. I regret asking a question in here. You're better off walking to the one on 8th ave. read more

I'm one of the longest standing mailbox customers of this store (20+ years!), and have been there through management, corporate, staff and interior changes. As a business that depends on stability of address and mail services, I truly appreciate the support of this crew. A special shoutout to Keda, who is always fantastic - thank you! read more

I wanted to recognize your employee, Meziah who works at UPS Store # 6341 in New York for his outstanding service on Saturday, May 25. I was running late in the day to drop off a package and your store was practically closed. I was devastated since I knew I would have to come back and drag the same heavy package with me again on another day. Meziah literally saved my day when he met me across the street and offered to take my package, saving me a trip to have to come back to the UPS store. That kind gesture truly meant a lot to me considering I had a rough day and he made it a bit better and easier. Thank you, Meziah for your outstanding customer service, professionalism and kindness. He is a gem, and I am delighted to see UPS employ such kind employees who goes above the call of duty to help their customers and community! #ThankAUPSer read more

I went there today to print two pages. Two employees were on their phones texting when I walked in. Neither one of them looked up at me or the other customer there. When I went to the counter to ask a question, the employee was genuinely irritated that he had to stop texting to help me. He was rude and made no effort effort to hide his attitude. He acted like a total drip. The printer I tried to use was offline. I could not get it to work. So, I told the employee that there was an issue. With an annoyed look and major frown on his face, he walked over, pushed a couple buttons and the machine went online. When I tried to print, however, the machine suddenly locked up, said "Out of Paper" and refused to print. I went over and told the employee what it said. Again, major attitude. He came over and opened the paper drawers. Despite the "out of paper" message on the machine, it had paper. Sarcastically, he mumbled, "See, it has paper!" He was incredibly disrespectful. When he went back to the register, he said to another employee (who was sitting on a chair nearby sending text messages), "He said it was out of paper but it has paper!" No, the machine said it was out of paper, not me, even though it had it. So, I gave it another try. After hitting the "print" button, the machine went into offline mode and again said, "Out of Paper." Instead of letting the miserable employee know that it happened again, I just walked out. It was a miserable experience. I will never, ever step foot in this store again. The couple of reviews on here that claim the employees are "pleasant" are laughable; I am guessing that they've been planted by either the manager or the owner. And the owner's nasty response to a reviewer here who reported that the store was closed when it should have been open says it all. AVOID THIS DUMP at all costs and take your money elsewhere. read more

Had an excellent experience at the UPS on 13th and 6th Ave today. Keda went out of his way to help me with getting some paperwork notarized. He was polite, efficient and really nice. I've always had a good experience shipping things at this store but today I was really impressed. read more

I can only comment for their notary services. The guy is a joke. I was told they notarized till 1pm. I was there 12.40 with 20 mins for them to notarize. The guy looks at the 9 pages that needs notarization and starts trying to find a reason not to do it. One excuse after the other, starts with there is no space .. I tell him do it on the side, then he keeps on shuffling through them pulling faces. Then he sees the word 'will' mentioned in the text of the document and says he can't notarize anything to do with wills. It was not a will or anything closely resembling a will. The guy is the laziest notary I have ever met in my entire life. If you must go there to get documents notarized go one hour before whatever time they give you to stand a chance of the lazy notary wanting to deal with you. Don't even bother if you have more than 3 pages that need notarizing. Good luck! read more

The male worker who is in on Wednesday for opening should be fired. One of the worst customer experiences I've ever had - was mumbling and incredibly rude and disrespectful. His anger at the world was honestly concerning where it felt like he could lash out at any moment. read more

I will avoid this location in the future. Today I dropped off a package from Amazon. I was returning it unopened, so I thought they could just send back the box I handed them, but one of the three sullen employees stated, "That's not how it's done." Another employee opened the package with a box cutter, slicing through the gift wrap. Whether he damaged the item inside, I don't know. The employee behind me stated, "You can throw away the box outside." They don't recycle? No, they just have customers place boxes in the overflowing public wastebasket on the corner. read more

open your store in time! people have jobs to get to and it's rude. If the sign says 8am on the door, open at 8am.

We dropped off two packages two days ago, and the young guy working there was pleasant & efficient.

This store is never open when it says it is. On Thursday 9/6 it opened late at 8:20. At 5:45 on Saturday 9/8 closed despite hours listed. You can't count on them if you need to get a package out. read more

The UPS Store - Shipping Centers Near Me - New York, New York

I'm came into this UPS Store to get a passport photo. I was in a bit of a rush and saw there were three people on line. I contemplated leaving and trying a cvs instead. Well needless to say, I decided to wait it out and I'm so glad I did. I met the sweetest young lady, Antaya. She made sure I was satisfied with my picture before printing and I know I was such a pain in the neck. She smiled the whole time and was so patient. Her service was prompt, she was professional and was clearly a great multitasker because people were walking in and out the whole time and she never flinched. Antaya if you're reading this, thank you so much for the great service. I'd be the first to complain if service was poor so wanted to make sure you knew your attitude and exceptional service was recognized. read more

Wonderful employees who are pleasant and helpful to everyone. During COVID, many customers are being rude about following the rules;masks and one customer at a time. The employees are gently reminding people about this and put up with a lot. I've used the computers here several times and am very happy to have the option when needed. Kudos on the helpfulness and lovely attitude of employees read more

Super rude waste of time go somewhere else. They don't care about their customers. Arrogant attitudes. Go somewhere else.

I dropped off 2 package on Sunday to be delivered back to amazon. One has already been shipped the other has not. When call to inquire about the package I was berated by the "manager". Not only was she rude, she was condescending and unhelpful. When I tried to explain again what had occurred , she hung up. I called back again and a gentleman named Hugo mentioned that to have a peace of mind I need to go in and check myself. When I asked who I previously spoke to he hesitated and said she works in the morning and is the manager. Here is the thing I have the full recording of this experience. I am currently reaching out to the better business bureau and looking for the owners information. Please do not waste your time with this store read more

Review is for PRINT JOBS. UPS.com allows customers to submit print jobs online, then pick them up at a local UPS store. It's a very streamlined process -- you upload your documents, choose the type of print job (reports, posters, manuals, etc.), paper size, binding options, one/two-sided paper, lamination, etc. You pre-pay, then UPS sends you an email to let you know when it's ready for pick up. GREAT in theory. I submitted 7 "report" print jobs on Tuesday evening. Specified that they were to be comb-bound, and got emails saying that they were ready for pick up at 9:30AM Wednesday morning. When I showed up at 12:30 PM Wednesday, the staff gave me a stack of a few hundred sheets of paper. Even though I paid for binding, nothing was bound, stapled, binder-clipped, etc. One job was not even printed out. The guy behind the counter couldn't explain, apologize, anything -- he just said, "I didn't do it, the guy last night did." When I asked for a refund for the binding cost, he said that he couldn't, only his manager could. She was out on lunch, could I come back later? Uh, no, I don't have time later today to come back. I waited 10 minutes for the manager to come back, and as soon as she returned and heard the explanation from the guy, she gave me attitude -- she didn't do it, it's not her fault, and I should be thankful that she is helping me on her lunch break. Ok. Fine. But no one was assigning fault there. I want a refund for the binding, and the print job that didn't get printed. It took about a half hour for her to call HER boss, and for that guy to walk the "manager" through the computer to give me a refund. When I asked for binder clips or envelopes to separate the 6 stacks of paper in my bag, she said that she would have to charge for it. It's a poor way to run a business, and a quick way to make sure they stay away. Don't go here. The owner obviously doesn't train or empower his employees to do their jobs, and it shows. Not worth the hassle. read more

Very rude customer service. I would say not to go this store. Today I went in to drop off the package. I did packed the package good. I wrote some thing on. And Asked for clear tap to put it on. He refused He said I charged $2.80 cent for that. The guy was very rude. The name of the guy GABINEL. I ll never ever go to this store again read more

I'm sure if you're a robot, you'll love this place: it ships things; that's what they do. But if you're human, and don't like being ignored, spoken to rudely or indifferently, or having to wait till an employee finishes reading their texts before assisting you, probably won't be so happy. I'm sure there's some nice employee there. I just haven't met them. Each jerk I meet is jerkier and more annoying than the one before. If I owned this place, I'd be really upset to know the ick vibes my employees were emitting - unless that's a job requirement here? Dunno. read more

The service is great and the location is very convenient! They have cameras all around the register and have trustworthy management! read more

The UPS Store - Great store and very convenient! - Shipping Centers Near Me - New York, New York

Had to mail a package to Asia and didn't know a lot about the overseas shipping process. The employee behind the counter, Antaya, was super friendly and helpful and made sure everything got shipped correctly. She's the best! read more

lazy and unhelpful staff. refused to take an Amazon return even though Amazon directed me to this store

UPS - please please add staff to this location. Every time I go, it's one poor employee trying to field a huge line of annoyed people. A poor customer experience, and I also feel sorry for the guy who works here read more

I wish I could give 0 stars. It is 8:16 and no one has showed up to open the store. I have 2 extremely heavy boxes which I will have to carry to a different, reliable location. I will never go here again. read more

DO NOT UNDER ANY CIRCUMSTANCES USE THIS STORE. I had a $400 package sent from Minnesota to this location near my apartment in NYC. I called from my UPS Store in Minnesota and confirmed this could be done. The man I spoke with said it was $18 per 24 hour period to hold the package. They called me yesterday at 3 pm to say it had just arrived and that it was $18 per day. I called them at 6 pm to confirm it was $18 per 24 hour period and the man said "yes". I am on my way now to get it-it is 1 pm, 2 hours before 24 hours in their possession and the manager I just spoke with said she is charging for 2 days-$36 for less than 24 hours. I told her that was different from what 3 previous people told me, and without any apology she quipped "do you want me to send it right back?" She is claiming that is NOT what the other people said-how would she know unless she wiretaps all calls? Are you kidding me? Absolutely the opposite of customer service. Beware: if you use this place they may switch the price on you when you have no option other than paying. Otherwise they'll hold you're package hostage or return it. Plus, the female manager whose name I can't recall has a major attitude. read more

Convenient location for my dropoffs. Great for my Amazon Returns. They can package and ship your items here. They also sell all the standard mailing supplies. Copier and printing services available as well. read more

I wish I could put zero stars and I'm not even one to tear someone apart or try to get them fired but seriously the guy that was just there "helping me" Should not be in a customer service business. He belongs making hamburgers or something where he does not need to be talking to people since he is clearly too stoned and too unfriendly to have s pleasant conversation or to even just do his job right. I had a PRE PAID return label that he made me pay to print and then he told me to put the label on the box myself bc clearly it's too difficult when ur that unfocused ... Then he told me to tape the box but all I saw was scotch tape so I was baffled I put some tape like an idiot and said isn't someone going to easily steal the phone in here that I'm returning and he barked back and said if I pay the $2.80 hell tape it ... I was like why do you have me scotch taping the box then IDIOT! Seriously the most unpleasant experience ever. Update on this review ... It seems that someone responded to my review below because they are embarrassed by this review however I did not care that I was charged $2 I can afford it ... I am upset that my service was HORRIBLE and the guy that was helping me was one of the most incompetent and unfriendly people I have ever met in a service business. If you "strive" for great customer service then why have someone rude and disrespectful and extremely unhelpful working for you?? Makes no sense to me. "Customer is always right" obviously does not apply here. Defending a review is unprofessional. read more

USE FEDEX or the POST OFFICE I dropped off 2 return packages, labels on - employee REFUSED to give a receipt Of course one was lost and who is out the $ ... ME!!! Unprofessional, rude, lazy overpriced read more

If you need something printed, go anywhere else. They should not be allowed to advertise that they offer printing services.

I used to hate coming home from work to find a note on my door saying I missed a delivery, and I used to hate dealing with the warehouses where missed deliveries are picked up, so I got a mailbox at this UPS store. They hold a few packages per week for me to pick up. It's great to have this service, since I don't have a doorman. The staff are very helpful and usually will recognize me when I come in. On occasion, I've needed to ship items, and it was all done without any hassle. Sometimes, I've delayed picking up a package for a long time, and even still, my package is always waiting for me (never returned to sender), and there aren't any additional fees. The mailbox rates here are much lower than other mailboxes in my neighborhood, and their hours are sufficiently long that I have time to go there before or after work when it's convenient. read more

Very convenient location with extremely helpful staff. It's one-stop-shopping for all your shipping needs!

I've started using ups instead of usps, and never regret it when I go to this location. I've used this location to ship and pick up, and never have too long to wait. Staff has been responsive and courteous. They have been good at multi-tasking customers, and I appreciate that. read more

I have used this store numerous times. There is always street parking right in front and they get me in and out very fast. I use their shipping often and now when I have to print stuff I email to them from my phone read more

I find myself the "road warrier" Work requires me to go to these shipping centers more than I would like with various meetings around the city. I've got my "list" of good stores. And I added this store. The employees here are all first rate. When I go into it, they have the "how can I help you attitude" read more

Exactly what I wanted. Fast, efficient, accurate, helpful. In and out in 5 minutes with the package waiting to be shipped. Sidney is a pro.

Just a note of thanks to Kayin. I came in on a Sunday. He had a lot of customers and I had a million questions because I was making a big move. He was patient, helpful, cheerful and generally great. Thanks Kayin. read more

I've used this store several times as a ups access point for package deliveries without previous problems. A package was delivered at the store for me on 6/10, the day my husband's mother died. We left town immediately, and returned last night. I came to the store today to retrieve the package. The package was there three days past the maximum, and they charged me $18 for "storage," even after I showed them the obituary for my mother-in-law from the Boston papers in which I'm listed as kin. Airlines make allowances for deaths in the family. I really can't believe that the manager of this UPS store was so heartless on this issue. Just bad form. read more