"I don't get paid enough for this." Be thankful somebody hired you at all. Despite having the…read moreshipping label on my phone which they could have scanned, or the "print from your phone" option they advertised on their wall, I was told to connect to their WiFi and forward the email which had my shipping label. A few minutes went by and nothing. Find a better way to do business and don't make it my problem. She gave me the wrong email address!

First time ever shipping an item through FedEx. Women working today had the best customer service I…read morehave experienced in a very long time. She was able to multi task with a long line of customers and the phones ringing making sure everyone was being taken care of properly and efficiently while maintaining the highest levels of customer service. Will continue to use FedEx from the outstanding customer service this location has!

I made a quick visit to this place after my Father's Funeral because there weren't enough programs…read moreat the service. And they were so polite , helpful and respectful that it made what I was there for a whole lot easier. Thanks for being so patient with me. Also for a great price!! Thanks Ashley & crew!!!!

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

I requested to have someone to come by, look at what I currently had and discuss options available…read moreto replace my wood insert with a gas unit. What arrived at my home were two guys who by their own admission knew nothing about gas fireplaces / inserts, could not answer any questions and were only there to take pictures and get rough measurements. They informed me I would receive a quote by the end of the day or the following morning at the latest. Hard to provide a quote when no decision was made as to which type/style/brand of unit was ever discussed. It has been a week and the only thing I have received is an email stating the work has been completed and asking me for a review.

Very rarely in my 68 yrs of life have I done business with a company like Black Goose Chimney…read more From the owner Sergey Gardner to the workers in employ, I have never interacted with a group more professional, friendley, informative, polite and hard working than this group. I had a serious issue in which my converted garage family room was several degrees colder in the winter and approx that many hotter in the summer because my unused chimney was sucking air from the room up through the chimney out into the atmosphere. They efficiently demolished my chimney and bricked up the wall where the chimney had been. They did a spectacular job, and I can already tell a significant difference. The price was excellent as well, considering how difficult the job was to complete. I intend to use them in the future for any other masonry work I might require, and I highly recommend them to anyone for their chimney needs. They do excellent work demolishing chimneys!

The guy working is nice enough. However, they can't scan their own fedex shipping labels…read more Unacceptable, sorry.

This is the second time I've had something delivered by fed ex and the second time it's been late …read more Well this second time it wasn't even delivered, I guess I'm gonna have to wait another day to get something I ordered from Amazon that was already a week turn around. I don't know why fedex is doing Amazon deliveries anyways but okay.

Great for drop off service, quick and easy great customer service!! Quick and very efficient…read moredelivery and called back promptly.

The cleanest and well maintained laundrymat I have ever visited. The laundry attendant keep this…read moreplace clean. Not coined BUT card operated. You must get a laundry card, which is a $1 for a new one then it's re-charge at a charge machine. They have regular size washers to large commercial ones. The waiting area has nice tables and benches. 4 TVs on each corner of the room and snack machines. Well lit inside with bright flourescent lighting. Decorated with Real plants throughtout the area which is a great touch and give that home-like and friendly vibes. There is also a touchless car wash connected to the same building. Additionally, Wawa gas station is conveniently next door accessible for more snacks and sandwiches. Prime location with all the nice amenities, highly recommended! Washer prices: Regular size - $3.69 Large size - $5.60 Dryer - $0.68 per 10 minutes

I have never had any issue with this location. The staff are quick to get the job done all while…read morebeing nice while there. Generally I am 90% of the time returning something to Amazon, and the last 10% other services. Parking can be troublesome. But, it always seems to work out. Being able to drop it off a return and not have to box it up is great.

Rude, unkind, unhelpful. The manager has a real attitude. And clearly doesn't have an issue…read morecriticizing a customer who mis-spoke and needed assistance, loud enough so they would be overheard and embarrassed. Just rude and has zero customer serve skills. I've been going to this location since it opened. Never again. Also not sure why you need 7 people standing around behind the counter and all not helping 1 customer. This manager should train no one!

This customer center is awesome. I've used it about three times this year, most recently last…read moreweek, and the agents are always helpful and courteous. Many thanks to them. Susan

Three packages to return to sender. Two were left out for pickup by your driver yesterday,…read more12/16/2024. The wife thought they were delivered packages and took them in while i was at work. The driver left two "return" labels on my door. I made arrangements with Amazon to return a third package, for the driver to pick up today, 12/17/2024. I left all three on the porch. Your driver, the same as yesterday (as seen on my Nest camera) picked up the one without the label and left the other two! - with labels! Are you kidding me? My brother-in-law and I both used to work for UPS in Hampton, VA and Newport News, VA. Is there no customer service left at UPS? Your driver didn't look like he was overworked at all on my video. Thank you so much. I'm being charged $7.99 EACH for this great service. Stewart - 3 Ray Circle. / stewartse@yahoo.com

Easy drop offs for Amazon and for shipping too. Staff is very friendly and patient to help the…read morepatrons. Appreciate their help with items I needed to ship.

Aaron Watson had the best customer service. He was determined to make sure I got my package on time…read morefor my event !!

Amazing move experience, cannot recommend them enough. Kiana was so kind on the phone, she even…read morechecked in throughout the day to check in. The movers (Reggie, Ryan,and Kyle) were one time, put together, professional, great all around people. They moved all of our items, including the excessive gym equipment we have. This includes a Peloton Tread+ (which weighs 455lbs!!!!), a plethora of dumbbells, (oh and a huge cold plunge). They didn't dent or scratch our hardwood flooring. Good pricing too and availability.

This company completely scammed me. I was quoted for a 2-bedroom apartment move (just furniture, no…read moreboxes) -- 3 helpers for about 5.5 hours. Sounds fair, right? Well, moving day comes, and guess what -- only 2 guys show up. Jennifer called, said 2 employee were in overtime and they couldn't pay them to work and another one called in sick. The difference in cost between 2 and 3 helpers was a whopping $20 -- but because there were only 2 movers, the job dragged on for 9.75 HOURS, and I ended up paying over $2,000 (with tip) for a move that was literally 12 minutes down the street. When I called out the obvious bait-and-switch, Jennifer couldn't have cared less. Her exact response: "We appreciate all feedback. I'll share with our manager. Thank you." That's it. No apology. No accountability. Just a robotic response like this is business as usual -- which, honestly, it probably is. It's clear how they operate: They lowball you to get your booking, then change the plan at the last minute, knowing you're stuck on moving day. Classic scam playbook. The two movers themselves were great guys -- hardworking, respectful, and honestly deserve to start their own company because this one is a total joke. Do not fall for their fake "friendly" quotes. Save yourself the money, the stress, and the frustration. Get another company that values honesty and your time.

Almost every time I go to drop off or pick up no one is there. When you call the number for if the…read moreattendee is not there. They don't answer or told the attendee called out yet again. I was even told to go to one of their nearby laundromats and that someone is there, I get there 10 minutes later and no one is there either. I call the service number again and told they must have left early. They do a nice job cleaning my comforter at a good price to, but no one is ever there and it's really inconvenient and not good business. I won't be returning and warning others not to waste your time like I have.

Good location and prices are okay on the washers but most of the washers are usually broke and not…read moreoperating. Many of the dryers are broke today. I have been here several times where a washer or dryer broke on me while I was doing my laundry. They do have an attendant during the day up to 3:00 p.m. On Friday, September 12th, 2025, I was doing my laundry. there were only 2 rolling carts to move laundry from washer to dryer. I'm walking to look for a cart hoping there is a third one somewhere.I see the office in the back, the door is open and there's an empty cart sitting there. I go up to the female attendant that has black hair pulled up in a bun, ask her if I can use the cart in the back office. she blurts out, "You went in the office?" I told her no. the door is open. I saw a cart in there but this left me a little startled and unsettled because I wasn't expecting her to blurt out hostility. Then as I put my quarter in and the dryer it will not turn. I had just put a quarter in and it worked before. The dryer light was on but the dryer would not start up and work. I'm by the dryer, this lady is up front behind the front desk and I say," hey". she doesn't look at me. I said hey again waving and she doesn't look at me. now I said it loud enough where she should have heard it. there's not very much noise in that laundromat, it's only me and two other people in there today. then I yell a little louder, "hello", wow! she replied "don't yell at me!", then she goes on and on. Very cranky very crabby. I said to her you must be having a bad day? she starts clapping her hands focefullly and says, "I am not entertaining this conversation", trying to dominate and shut me up. I'm trying to tell her I did not yell at her... that she didn't even respond to my first two calls. whatever her problem was that day she goes on with, "God bless you". oh my, did that get under my skin. It's always the ones that overreact and that are in the wrong with their emotional outbursts saying, "God bless you", trying to dominate and convince themselves THEY are the righteous victim but doesn't realize ....she acts like an ass. From the start, first time I went in, this lady had a jacked up attitude. Did not say, "hello" no greetings when I entered the business. She gave off an I'm pissed vibe. This is the first time I've been to a laundromat where somebody who worked there put off vibes like that. Most laundromats, the staff is cheerful or at least pleasant. This is the first time I've ever encountered a rotten attitude. She needs to clean up her act, Tydee up her act. Working isn't always pleasant but I didn't do anything to aggravate this lady and I did not appreciate at all the hostility that she threw out.