So, I received the wrong package from Amazon in the mail and needed to return to sender. After…read morecontacting Amazon Customer Service they asked that I return it (for which they'll provide me with the shipping label) to my nearest mailing office. Now, because Google is my Uncle, finding a packaging service near me was as easy as 1,2,3. Pac-N-Mail Plus is a resource space for packing, shipping, printing and business service needs of the residents and businesses in the Hampton Roads Area. Pac N Mail Plus is simply a one stop shop. Walking in, I was immediately embraced with RockStar Customer Service. After being greeted and having an awesome conversation about some of the great business products here, I was immediately assisted with my return. Any entrepreneur would appreciate the outstanding services here that will allow one to do exactly what's needed quickly to go about the rest of the day. Such a dedicated team too! As the young lady was assisting with printing my label to return; the gentlemen showed interest in the portrait frames that I was eyeing, which opened up yet another great conversation. The staff team here were professional and truly understand RockStar Customer Service! Wasting no time or money by ensuring the correct products and services at the right price. PAC N Mail Plus can pack and ship it all. In addition to being such an amazing pack and shipping service, PAC N Mail Plus is also Hampton's premier copy, print and document services center! Convenient store hours, large or small packing/shipping, black and white or color printing, Pac N Mail Plus does it all. Thank you! Happy Holidays!

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

Very rarely in my 68 yrs of life have I done business with a company like Black Goose Chimney…read more From the owner Sergey Gardner to the workers in employ, I have never interacted with a group more professional, friendley, informative, polite and hard working than this group. I had a serious issue in which my converted garage family room was several degrees colder in the winter and approx that many hotter in the summer because my unused chimney was sucking air from the room up through the chimney out into the atmosphere. They efficiently demolished my chimney and bricked up the wall where the chimney had been. They did a spectacular job, and I can already tell a significant difference. The price was excellent as well, considering how difficult the job was to complete. I intend to use them in the future for any other masonry work I might require, and I highly recommend them to anyone for their chimney needs. They do excellent work demolishing chimneys!

I requested to have someone to come by, look at what I currently had and discuss options available…read moreto replace my wood insert with a gas unit. What arrived at my home were two guys who by their own admission knew nothing about gas fireplaces / inserts, could not answer any questions and were only there to take pictures and get rough measurements. They informed me I would receive a quote by the end of the day or the following morning at the latest. Hard to provide a quote when no decision was made as to which type/style/brand of unit was ever discussed. It has been a week and the only thing I have received is an email stating the work has been completed and asking me for a review.

The only reason I am giving 4 stars is because of Sandy who turned a bad experience around! Like…read moremany of the reviews I've seen, I was home waiting on a package from my job( I work from home and needed this package in order to work). And it was a Friday and I received notification that the driver could not deliver my package because I was not at home. I was there with my dog and my son. For one, my dog would have barked if he had even come close to my door, let alone knock! He never came to my door and took a pic of my door at such an odd angle, I believe he never even got out of the truck! I called the 800 number and got even more irritating service. Then I received a call from Sandy that evening and was able to get my package. She listened to me and my desperation and actually helped me! There is so little of that going on these days, people actually helping people! I let my company know what happened as well...thank you Sandy!

The guy working is nice enough. However, they can't scan their own fedex shipping labels…read more Unacceptable, sorry.

Great for drop off service, quick and easy great customer service!! Quick and very efficient…read moredelivery and called back promptly.

The cleanest and well maintained laundrymat I have ever visited. The laundry attendant keep this…read moreplace clean. Not coined BUT card operated. You must get a laundry card, which is a $1 for a new one then it's re-charge at a charge machine. They have regular size washers to large commercial ones. The waiting area has nice tables and benches. 4 TVs on each corner of the room and snack machines. Well lit inside with bright flourescent lighting. Decorated with Real plants throughtout the area which is a great touch and give that home-like and friendly vibes. There is also a touchless car wash connected to the same building. Additionally, Wawa gas station is conveniently next door accessible for more snacks and sandwiches. Prime location with all the nice amenities, highly recommended! Washer prices: Regular size - $3.69 Large size - $5.60 Dryer - $0.68 per 10 minutes

I have never had any issue with this location. The staff are quick to get the job done all while…read morebeing nice while there. Generally I am 90% of the time returning something to Amazon, and the last 10% other services. Parking can be troublesome. But, it always seems to work out. Being able to drop it off a return and not have to box it up is great.

Rude, unkind, unhelpful. The manager has a real attitude. And clearly doesn't have an issue…read morecriticizing a customer who mis-spoke and needed assistance, loud enough so they would be overheard and embarrassed. Just rude and has zero customer serve skills. I've been going to this location since it opened. Never again. Also not sure why you need 7 people standing around behind the counter and all not helping 1 customer. This manager should train no one!

Three packages to return to sender. Two were left out for pickup by your driver yesterday,…read more12/16/2024. The wife thought they were delivered packages and took them in while i was at work. The driver left two "return" labels on my door. I made arrangements with Amazon to return a third package, for the driver to pick up today, 12/17/2024. I left all three on the porch. Your driver, the same as yesterday (as seen on my Nest camera) picked up the one without the label and left the other two! - with labels! Are you kidding me? My brother-in-law and I both used to work for UPS in Hampton, VA and Newport News, VA. Is there no customer service left at UPS? Your driver didn't look like he was overworked at all on my video. Thank you so much. I'm being charged $7.99 EACH for this great service. Stewart - 3 Ray Circle. / stewartse@yahoo.com

This customer center is awesome. I've used it about three times this year, most recently last…read moreweek, and the agents are always helpful and courteous. Many thanks to them. Susan

Easy drop offs for Amazon and for shipping too. Staff is very friendly and patient to help the…read morepatrons. Appreciate their help with items I needed to ship.

Aaron Watson had the best customer service. He was determined to make sure I got my package on time…read morefor my event !!

Amazing move experience, cannot recommend them enough. Kiana was so kind on the phone, she even…read morechecked in throughout the day to check in. The movers (Reggie, Ryan,and Kyle) were one time, put together, professional, great all around people. They moved all of our items, including the excessive gym equipment we have. This includes a Peloton Tread+ (which weighs 455lbs!!!!), a plethora of dumbbells, (oh and a huge cold plunge). They didn't dent or scratch our hardwood flooring. Good pricing too and availability.

This company completely scammed me. I was quoted for a 2-bedroom apartment move (just furniture, no…read moreboxes) -- 3 helpers for about 5.5 hours. Sounds fair, right? Well, moving day comes, and guess what -- only 2 guys show up. Jennifer called, said 2 employee were in overtime and they couldn't pay them to work and another one called in sick. The difference in cost between 2 and 3 helpers was a whopping $20 -- but because there were only 2 movers, the job dragged on for 9.75 HOURS, and I ended up paying over $2,000 (with tip) for a move that was literally 12 minutes down the street. When I called out the obvious bait-and-switch, Jennifer couldn't have cared less. Her exact response: "We appreciate all feedback. I'll share with our manager. Thank you." That's it. No apology. No accountability. Just a robotic response like this is business as usual -- which, honestly, it probably is. It's clear how they operate: They lowball you to get your booking, then change the plan at the last minute, knowing you're stuck on moving day. Classic scam playbook. The two movers themselves were great guys -- hardworking, respectful, and honestly deserve to start their own company because this one is a total joke. Do not fall for their fake "friendly" quotes. Save yourself the money, the stress, and the frustration. Get another company that values honesty and your time.