I really wish I could leave 0 stars i was at home my wooden door was open which means I would of heard if someone knocked they didn't but left a note on my door for me to come pick up my package the next day ups is bullshit there's been times they pull up drop my package on the door step and freaking leave i know cause im home here the package drop then hear a truck pull off i call to complain and the hr department argues with me telling me my driver would never do that ive road with him before well of course he wouldn't do it while your with him but you can't tell me when your not with him he follows all the rules i need to find out how to request FedEx when im online shopping because ups is bullshit read more

I went into the store after having numerous calls dropped when calling their 1-800 number. After Explaining to Alex that we had missed our delivery and needed our package before the end of the night, he went above and beyond and helped us get our package delivered! The driver was sent to stop by and had my nieces phone delivered on time for her big vacation! Thank you Alex! read more

Have always had a pleasant experience at this location. Reciepts for dropped off packages are automatically given to you unlike some other locations where you have to ask (very appreciated!!). Friendly Staff :) read more

Went in today got it done fast and easy! Customer service is great here! I will be coming back its worth the long drive!

do not use ups. lost my christmas gifts. idiot driver left the box in public walkway. i have filed a claim and called in excess of 70 times back n forth between the ups store on tierra in palmdale and ups customer service. have been transferred around and lied to about the status. was given 9 different numbers to call and no one helps or cares. i filed a complaint with the bbb. ups does not respond. now filing a complaint with the attorney generals office and then going to court. worst company in the world for residential business. as of today, still no money paid to me!!! read more

They charge me over five dollars for a box. What I wanted to return was already in a box but they demanded I put it in a second box simply to charge me the ridiculous rate of five dollars for a box. They are absolutely criminal in how the store is run. read more

The service at this UPS Store is awful. The absolute worst service of any business I have experienced. Every time I try to ship something, I am refused because I supposedly either used the wrong type of tape, the box is too big, the box is too small, the label is attached 3mm off center, or some other BS reason. The lady running this place is stuck up, prejudiced, racist, and downright rude, and she will do whatever it takes to ruin your day. Funny thing... every time this Palmdale location has refused to accept my package, I have driven over to Lancaster and the Lancaster location has accepted the SAME package WITHOUT any changes and WITHOUT any arguments. So if my packages are somehow always in violation of UPS company policy, then why is it that the Lancaster location always willingly accepts them with a smile? Perhaps because the Lancaster location cares about the CUSTOMER. I don't know why I gave the Palmdale UPS Store so many second chances. They have disappointed me and riled me up time after time. I will never return here, and this time I mean it. If you don't want to be treated like a worthless piece of ****, then please take my advice and travel the extra distance to Lancaster for all your UPS needs. read more

This location failed me twice I work for a company that requires that I use their UPS account number to send documents to them and to ship items to my customers. Two weeks ago I shipped a package of literature to meet me in Spokane WA by 2nd Day air. It did not arrive until the afternoon of the 3rd day. The reason? They didn't ship until the following day even though they said it would ship the same day. I did not contact them because I thought there may have been a problem in transit. This time I went there ship a package to my headquarters. They told me that they don't ship using corporate accounts and refused to help me! This despite the fact that they had already done it 2 weeks ago. I contacted UPS and they told me that if it is a "the ups store" location that they had to ship it using the account number. These people lied flat out. I'm not surprised that they only have 2 stars. read more

I would give them a rating of 0 stars but it didn't give me that option. Come to this store if u want to be treated with an attitude and rudeness!!! I walk in today to mail a package and the foreign lady at the counter starts giving me an attitude about me not having my box closed and about the type of tape i used on the label ( i meant to do it in there) Obviously if I knew not to use that type of tape I wouldn't of used it. She was just so rude. If u don't like working with people maybe you should find yourself some other type of job where you don't have to deal with people. I will not be returning to this store, I would rather drive to lancaster. read more

They get one star because I can't give "Zero". Awful, don't waste your time. Patrick, the owner or manager, is rude and unhelpful. One particular employee of Asian descent is unbelievably rude and has very poor communication skills. I have had a mailbox at another UPS Store for about 6 years, and I've never experienced poor customer service like you'll see at this store. Another thing, your mailing address will be really strange- it will be something like "...unit 200, box number xx". For those of us who prefer a more discreet "street, unit #" mailing address, this store is Not for you. Many businesses will not knowingly ship to a Post Office Box, so buyer beware. I've never had an issue with my other mailing address at UPS stores. In summary, there are other options available in Palmdale and I highly suggest you avoid this particular store. read more

You know after I read some of the reviews, I had asked myself if the review I was about to give was going to fair. After thinking about it and visiting this location today, I decided it was. I have visited this store on more than a few occasions. I have never had an issue and the young female clerk is always helpful and polite. Sometimes when reading reviews make sure they aren't glowing or overly biased. Additionally, I don't believe an employee's appearance has anything to do with service (in regards to someone commenting on an employee's appearance). This is where I will always be dropping off my rental text books when I return them because I value the prompt, polite service I receive. The weekends are much busier, but that's because the weekend is when people usually have time to run errands. However, I do believe this location may be understaffed during weekends and may need at least another employee or two to keep things running more smoothly. read more

This store is run by Pat and Patty Powers. They are professional and friendly. Patty always give the impression that she values every single customer. Pat is professional and gives you confidence that you are not sending your package into the void. They have way too often corrected addressing mistakes that I've made, to the point that I believe them easily above the address that i was given. In 10 years of doing business with them satisfaction have never been the exception, only the norm. Glenn Cazenave PC HuB read more

She is short overweight Hispanic woman with glasses, I walked in without looking at me she said; picking up or dropping off? She doesn't smile or try to be friendly, did not make eye contact the entire time I was there, not one second. Next time I neat UPS I'm going to FedEx! read more

The old crotchety man "Patrick " is as snarky as you'll find. He demonstrates exactly "grumpy old man "to a T. I brought in an item to be shipped, he wanted to take it apart so it would fit in the smallest box. Subsequently, he broke the item and after the Repair shop sent it back, I was told that the clip that holds it together was broken off. Good going stone fingers. If everyone tells you it's raining, it's time to check for moisture. If you think you'll go there because it's more convenient, just stay on the 14 fwy and go to another one. Because one thing is for sure, you'll save yourself a lot of headache, aggravation and frustration read more

Gustavo is the nicest employee here! It was my first time here and he had a vast knowledge of my situation :) will be back for sure!

Normally we have our packages held for pick-up at the local hub out in East Lancaster for years. Never had an issue. So I figured I'd try this local UPS Store close to our house. I wasn't expecting anything bad considering I'll only be picking up a package. Simple enough me thinks. I've dealt with this store before once and the service was mediocre at best. Fast forward to last Tuesday when my package arrived. I walk in there at about 3 in the afternoon and there was 4 people ahead of me. Only one guy (Josh) was really helping out customers. His partner is that idiot Asian lady; good Lord is she worthless. I stood there almost 20 minutes waiting to get helped. Meanwhile, she had been trying to fax something for a couple of people who were ahead of me the entire time I was there. She about as smart as a bucket of rocks. Not only was her multiple attempts to fax a fail, but she kept bugging Josh about why she could not fax anything. Are you kidding me, a damn Chia Pet got more IQ than this lady. I got stupider watching her piss-poor attempts; unbelievable... I felt bad for Josh, he looked overwhelmed and kinda pissed too from being bothered while trying to do his job. I though for a moment he was gonna slap her silly. He sure had that look in his face. So finally it is my turn and got my package...no signature on the PDA like I normally do, they just gave me my package. So far I've received 3 emails from UPS reminding me to pick up my package or it'll get sent back. LOL @ this place...don't waste your time. read more

Went in to ship a package using a UPS account number and shockingly enough at a UPS store they don't accept account numbers. You have to pay out of pocket and can't use any discounts you have with your account number which means they want to over charge their customers. I will not pay higher cost when my business is setup with a UPS account. Must be nice to turn away customers in this economy. read more

Really great service. Staff is very helpful and quick in helping. I was pleased and happy they are local.

Since covid-19 lockdown I have been doing most of my shopping online. Ricardo is the person who delivers the majority of my items. He is such a professional and friendly person. Ricardo knocks on my door and sometimes waits a little to give me a chance to get to the door. He is very patient and forgiving when I take a little longer to answer the door knock. When I finally open the door, there he is smiling, holding my package and at times the package can be pretty heavy. Most delivery guys leave the package on the front porch, ring the door bell and dash before I can open the door. I just had to ask my delivery man his name so that I can write a review about his exceptional service. I can tell he is a naturally good nature guy and fits his job description of working with people perfectly. I realize the huge responsibility of handling peoples packages and even going to all these peoples homes not knowing who will answer the door could be challenging. I am confident that my packages are safe with Recardo and I absolutely appreciate his going the extra mile to create an enjoyable interaction between customer and employee. Thank you for the great service!! read more

Great service every time I go there. John was very help today when I dropped off an Amazon return. I don't have printer and he took the time to print one for me. read more

Super quick transaction! The two men were helpful and I even asked some questions about international shipping and he answered me well. Big parking too, there's stores and restaurants nearby. Cool place to ship! read more

Went here despite my previous review which was over 3 years ago. I had to drop off a return and since this was the closest UPS store from where I was driving from, decided to swing by and drop off my envelope. I had asked for a UPS envelope to put my returns in and was asked if this was UPS ground shipping. I told her it was and she told me that UPS does not provide a shipping envelope for ground shipping. Ok so she told me that she can charge me $1 for taping my used envelope. I was in shock that they charge a $1 for tape. I paid the $1 because I did not want to come back. For sure that's the last $1 you will get from me. If I ever come back I will buy a $1 tape from the .99 cents store and tape it myself and keep the tape. Service here is still bad 3 years later. read more

This location is perfect for me since it's so close to my house and they always provides me with excellent customer service on my shipping needs. When I needed to get my LiveScan fingerprints it was completed here quickly and professionally. read more

I went here on 12/20 to ship a package to be received in time for Christmas. The man who helped me offered me two options- one for $12 in which the package would be received after Christmas, and one for $32 in which the package would be delivered to my family by 12/23. Although nearly triple the price, I chose the quicker option so that my family could receive their gifts in time. There was no mention of this service not being guaranteed or the delivery date being an estimate. Come Christmas day, I spoke with my family and they said they hadn't received my package!! I was so upset. I tracked this package on the UPS website and it said the delivery date had been updated to end of day 12/27. I called the 800# and customer service told me the reason for the delay is that the UPS store where I shipped it, sent it out past the deadline that day. They said I could go in there and they most likely would give me a refund. Well, forget that! I just went there today and spoke with the woman behind the counter and she told me "3 day select" service is not guaranteed, and they don't give refunds on that service. Really? Well if you look on the UPS website it says it IS guaranteed by the end of the third business day. I also told her that the 800# told me that this store shipped my package out too late and she denied it. Then, the guy who had shipped the package for me waltzed into the room and so I told him what had happened. He also said it's not guaranteed. I said, "Well you never told me that. I would have just paid the $12 instead of $32 had I known it wouldn't get there by Christmas". No sorry, no attempt to rectify the situation, no compassion, nothing. Both of these workers couldn't care less. I told them I'm very disappointed and they've lost my business. If they would have looked at my account they would have seen that we've spent hundreds on shipping at our previous UPS store before we moved to this area, so this is definitely a loss for them. No concern whatsoever. I will never go back there again. read more

This place worries me.. Employees seem not to care. Makes errors on package receipt and doesn't want to correct them. Very careless.

I come here all the time. Sometimes I even have 5+packages at a time. I usually see Gloria or a young college man. They are really great. The only problem in my opinion is that there is usually one person working and several people in line. read more

As a business owner, I understand the importance of treating people with respect. The owner of this store, the Asian female, not the male, is the rudest person I have ever met. Every time I go to this store I am treated with attitude and contempt. I was chastised in front of other customers because I didn't pre-tape my pre-paid box. I literally paid an extra $8.00 to ship this box at a non-ups store across the street because I do not want to have anything to do with this place. read more

I called to ask about return merchandise shipment and the lady I talked to was not accommodating at all! I was not even done asking the question and she answered abruptly and saying "ok? ok?" in the end like she was in a hurry to end the call! Very unprofessional! I live in Palmdale but rather travel to the Lancaster branch instead. read more

The store clerk's seem to understand that customers come first and services is important. The lady that help me was very friendly and helpful and that works for me.I will use them again read more

Very poor customer service; I arrived five minutes before 6:00 pm a male employee was locking the front door looked at me and lough and closed the doors! What's up with closing at 6:00 pm??? read more

Very rude woman today talking to a person like she was stupid. Then when I picked up an order it was first wrong, then the worst quality. I could have printed them myself better! I will not go back and am thinking of contacting corporate about this. read more

Great service from all the workers there Gustavo, Alex, Morgan, Ramon, and Gloria I have been going in there to do drop offs and send out some packages myself recently and they have helped me out with a reasonable price with fast shipping, I highly recommend coming here if it's not out of your way! read more

I go here for various services: shipments, packaging, faxes, fingerprinting, notarizations, copies... Service is always friendly and helpful!!! Line is sometimes short, sometimes long, depending on time of days- as with all businesses in the right location. Service clerks know many of their customers by name and are knowledgable. Family-owned franchise. read more

Excellent service,i needed help with a shipping label to return a box back to Amazon,they took care of it for me and my box was received by Amazon,Very happy read more

I was actually very pleased with the service had not been there before and I hate the post office they helped me exactly as requested for a very responsible price I will definitely visit again they have earned my business read more

So unprofessional. I called because a package was delivered to my house for someone else. Don't even know the person. The woman I spoke to on the phone was very bored while I stated my issue. "Well we don't handle that issue. You need to call someone else." I asked what I needed to do and she told me to take it to another ups location. Told her I was unavailable to drive it there. She said that wasn't their problem. I can call another ups and they will charge me for it. EXCUSE ME?!? I told her I would not be paying for something that was not mine and someone else's mistake! She told me to call another location and they would handle it. Then hung up on me. UNBELIEVABLE! read more

I went for LiveScan Fingerprinting. I walked in and a young heavyset Hispanic girl with glasses was at the front desk and immediately offered assistance and politely asked what I needed help with. I told her and her response was, "Oh, our machine is down...You will have to come back later". (Note - "later"). I wanted to pinpoint what "later" meant, so I asked, "Well, how long has it been down?" She answered, "Ppplll...like, FOREVVVER!" I then asked her if there was any other places nearby and she answered "I.....(shrug)wouldn't have a clue..." Then, I added, trying to clarify, "Well, is there a close place you would recommend?" She got kind of pissed off and snotty and snapped, "How would I know? Why don't you just look it up on your phone???" ....(Not "Why don't you try our other UPS store" or "Let me call my other UPS store and see if their machine is up and running"...) I was furious and this snotty girl was the start to a bad afternoon...just ruined my good mood. So, I called Pat, the Manager up from my car. He kept saying "Um, Okay" and "Um Okay"...never really apologized or showed any empathy towards my situation....and I told him I will NEVER recommend this place and told him I will not be back. There are many choices up here in this valley for shipping and related services. I do NOT recommend this facility. Read the other posts on this business. The Managers obviously are not actively pursuing good candidates or training them in Customer Service skills. I know this is the AV but there are a lot of people looking for jobs...businesses have the upper hand in hiring the pick of the litter. Use it to your advantage... read more

This is the WORST store in the Av!! I do not recommend going here, the employees are all careless especially the Asian lady who is so rude that is don't even know how she is a manager ! Then a heavy set Hispanic girl messes up my shipping address. Then I get my shipment sent back to me and they don't refund me and I still have to pay 22$ for some bogus fine !! read more

Went there today to deposit 3 checks in order to pay off a mortgage. They mis-entered not one, but ALL 3 checks by thousands of dollars. They didn't apologize, didn't help and were plain rude! I now will not be able to pay off my mortgage until 2 weeks late! It is costing me hundreds of dollars due to their incompetence! Never go here!!! read more

Terrible customer service!!! Employee changed the address it was being shipped to because their systems did not recognize it. The package took over a month to be shipped but my customer never received their item. I called the UPS customer service number and spoke to an agent and was told that my customer would be able to pick up their package the next day at their local ups and if they needed more time they could call and have the deadline extended. My customer goes in the next day but the package was unavailable for pick up because it had expired, which the agent neglected to tell me. I immediately call UPS and had them re-route the package to be delivered to her address once again. Another agent makes a mistake and instead of the package being delivered to my customer it was sent back to me. I called Ups customer service but this agent had the nerve to tell me that nothing could be done and to make some arrangement with my customer to have them fly out from IA to CA to pick up their package?! After being transferred to a supervisor I was granted a refund at the UPS store I had shipped from in Palmdale without hassle. I went in for the refund and I was told by Patrick (one of the employees there) in a disrespectful way that he does not know how to issue one and will not give me one. He did not want to take the time to help me in my situation or speak to the supervisor who had guaranteed me a refund. He flat out told me that it was my fault and there was nothing I could do about it. What happened to the customer is always right? The people who work there are condescending, lack compassion and interpersonal skills. I will never do business with UPS because of this unfortunate situation and continue to ship with USPS and Fed-ex. read more