Very quick and efficient store. Sophie and staff are very friendly and helpful. Recommend their services!

They have excellent customer service. Great location and open 7 days. Love the hours of this location.

Best UPS Store in the valley. Excellent customer service. Love this store. Open 7 days..

The best UPS STORE in the valley.. love it. Supreet was wonder, kind and super welcoming. I didn't feel rush at all, and she was very helpful. read more

Sophie made my night! Best customer service in town!! I appreciate this store!! Met all my needs and offered more.

Stay away from this location. Save yourself the time and money. They try to sell you their own overpriced boxes by force.

They helped with everything they were all very helpful. Andrew helped with all the shipping process I would recommend they place for quick and easy shipping . read more

The big store in panorama city .. staff is very friendly and helpful. Love it..!! Thanks for being here ...

FIX YOUR HOURS. Hours say until 6 pm every day but I show up and they're closed at 3 pm

Very useful and very kind helpful people I went and she helped me a lot with the process!

Charged me way to much to print a couple pieces of paper. I've been to many stores to print and this one was double what I normally pay. Save your money and try a diff location. read more

Great, responsive Service! Staff were helpful and knowledgeable. My goto local UPS Store. Thanks so much!

Amazing service , they helped me fast and they work fast. Love this UPS Store.. I will be coming back again to this store.

They are very helpful and friendly. Lovs this store near my house in panorama city. Huge big store and excellent customer service.

First time coming to a UPS store. Sofi was polite and helped me with my return. Quick and easy.

I am so happy I found this UPS store they were so helpful. I have never met any ups store so friendly and nice to their customers if I can give them a 10 would most definitely. read more

Staff is very helpful. They helped me in amazon return. None of the other UPS stores helps in anything. Best UPS Store.

So helpful and friendly! They helped me slide a return in just under the deadline. Sophie was the best! Thank you

Great service and nice people! They helped me return packages for Amazon easily! I recommend them

I came with with big box and very friendly staff .. they taped it up for me. Thank you for opening in panorama City.

The services was amazing! Very fast and kind! I was not able to find a place where they attended me the same day and in this place they did! an appointment was instant!!! Now I have my fingerprints and I'm ready to continue with my process! Thanks a lot! I appreciate it! read more

I really recommend this store, they are so very friendly and helpful after 5 stores I tried to return my AT&T modem and no one take it !!!

Very good and efficient customer service by Amrit. It was so fast and comfortable to process here. Thank you!

Brand new location and already horrendous service. The lady in the front is so condescending, and their scanner did not work for some reason so she blamed me for it, told me to get a better printer, and charged me an astronomical amount of money to print a piece of paper. Which cost them five cents to print. All this could have been done in a cordial and accommodating way, but her condescending tone and no care for the customer is why this review is happening. They are two seconds from my house and they were going to be my new UPS store, but for being such a new store, and already losing customers, it blows my mind. You need to start understanding your customers, being more accommodating, and try to understand how customer service works. My favorite was her saying 'this is the business. Taking advantage of customers. Horrible location. read more

Looks like a mom and pop run branch but pop is super condescending and rude. Go to the one on Sepulveda, you'll get a better experience.

Amazing service!! Sophia and staff were so helpful! I would totally come back to this location!

Sucks ass don't use them they didn't even knock on my door I stayed home and sat in the living room from 9:00am to 3:15pm and they left a missed delivery note on my door so they didn't even knock then they sent my package to a pawnshop not to mention they didn't even ask if I was ok with that then tried to charge me 20 dollars for a redelivery and I can't go pick it up until 2pm tomorrow I am so upset because I have to attend my online class by today or I'll be dropped which I informed ups ultimately they are going to reschedule for tomorrow to be redelived but I will not be using them again read more

Went on Monday to get passport picture done, I went back less than 24-hours later because I realized that the photo was not good quality. The picture was washed out and my skin looks like a completely different color and it looks terrible. Overexposure and when I got home, I was told it doesn't look like me and I'm looking over the camera with ears not fully showing. I went back today (Tuesday) with my photos and asked if I could retake. The man at the counter had me speak with the woman who took the picture. She said no, that the picture is fine and if I wanted it redone, I would need to pay an additional $19.69. I am really surprised at the level of service. She explained people would do this all the time. I asked her if she could help me as I only get passport photos every 10 years and I am not trying to scam anyone. I usually go to FedEx, but this is a neighborhood store that I wanted to support. But it seems that they don't value their customers. She was rude and just kept arguing that the picture was fine. I told her I have no other option than to dispute it with my credit card and she said that's ok, we'll tell them it was fine. I wasn't trying to scam anyone and I certainly feel that a little customer service goes a long way. At any other store, you can return something you aren't satisfied with, why should this be different. Extremely disappointed. And on a side note, the store smelled like a sewage leak both days. Steer clear of this store if you expect any kind of customer service. Go to FedEx, you'll be happier. read more

This is by far the best UPS store I've ever been to. I was having the worst most stressful day and my experience with Sophie who works at this location truly was a blessing. I showed up 5 min before they were closing on Easter weekend and Sophie greeted me with a warm smile and helped me with everything I needed to ship-- I had to get these packages out before the end of day and this was the only UPS store that was open till 6pm. I hate being that person that shows up right before a store is closing but having a sibling with a disability my life is typically filled with unexpected delays/challenges and today was one of those days. Sophie's calm and welcoming demeanor couldn't have been needed. Her attitude felt genuine too, not the corporate niceness that feels forced-- this was more like a human kindness that I feel we rarely see nowadays. She saw the kind of day I was having and wanted help. It was such a small gesture but it meant so much. Because I was able to get those packages out when I did, I'll now be able to help my sibling with something that I wouldn't have been able to otherwise. I'm so grateful. Getting a little emotional now just thinking about it. Thank you Sophie for your willingness to help and being the person you are! You'll likely never know the ripple effect of your actions but it has had quite the impact on me and my family's life. This is the kind of customer experience that will keep me a loyal UPS customer. read more

I was glad to find out a UPS Store opened in Panorama City and I've been a customer since their Grand Opening. The young lady in the store (Sofie) is always helpful and pleasant however, I had the most unpleasant experience with the male worker who was extremely rude and condescending. It appeared as if he got irritated that I had 10 items to return to Amazon where all he had to do was scan the return code and place a label on the outside packaging. On the last item I realized I got something mixed up and when I asked if he could check a few of the items already packaged he lost it. He started throwing packages and snatching up bags, tossed my phone off the counter and refused to continue to help me. Sofie apologized for his behavior stating he was in a bad mood and begged me to come back as a customer for which I refuse. I'd rather drive 5 miles to the next UPS Store than to receive the unpleasant service from that very intimidating and scary man. I don't want to ever see him again. It was the worst service ever and even though I'm always at that shopping center supporting other businesses I will never step foot in that UPS Store again. read more