If you need a personal mailbox in the city this is the place to get one. They accept deliveries from all carriers. Lauren, the manager, emails me every time a package arrives. You can usually park in the loading zone, sign for your item, and be on your way in less than 30 seconds. I don't often use the other UPS services, I am just glad there is a place you can have something sent and someone is always available to receive it. My life is easier knowing the stupid crap I buy on ebay won't be stolen off of my front porch or disappear from my employer's mailroom. read more

The staff in this location is, among other things, unprofessional, rude, lazy, beyond unhelpful, and prone to lie. Here is my recent experience trying to get a document notarized: Friday morning (5/25) at 9a I walk in and ask for the notary. I'm told that she wont' be in until 1p. Fine. I come back at 1:20p and ask for the notary. I'm told that she has already left for the day. Wait, what? I tell the woman who is "helping" me that I came in earlier and was told that the notary would be in at 1p. She looks me straight in the eye, shrugs her shoulders, and turns away to do something else. I am clearly confused at this point, so I ask another woman if the notary is coming in today. She says that the notary has left for the day. When I again explain that I came in earlier and was told that the notary wasn't due in until 1p and that it would be awfully strange for her to have shown up for work for only 20 minutes, she apologizes, shrugs her shoulders, and moves onto something else. Clearly someone is not telling the truth here. I ask if there is a manager that I could speak with and am told that no, there is no manager at this store. Not sure what is going on at this store but they will never get my business again. I am still surprised at the level of rudeness and unprofessionalism. But I guess I shouldn't be. read more

If there were negative stars this would be the time to use them. Their service is not good! The want to charge you for everything and they even want for you to buy their stuff to pack your items, even if you have an original packaging. The ignored me a couple of tines since I asked them why they were charging twice as much as the estimate on the UPS webpage! I was very upset so I ended up in FedEx (Chestnut and 10th) with much nicer service and half the price! DONT GO THERE! read more

The staff is very rude. I come to send a package, the lady tried to sell me an expensive shipping method. when I said I just want ground shipping, she said there is no guarantee what date the package will be delivered. What?!?!? I have used ups for 5 years and it never happened like this before, especially the package is not send far away, just to Harrisburg. I bring it to another ups location and they ship and deliver it by the next day with ground shipping and at a lower cost than this location. Especially, the staff at this location was very rude, she looked at me disgusting when I said I want to have ground ship for the package. I will never return, and never let my staffs come here as well. read more

The store is has been under new management for a while now and I have belatedly updated my rating to 4 stars.

I wasnt paying attention to time and the systems were already closed, atill the employees let me leave my things overnight so i wouldnt have to uber back home with them. VERY CONSIDERATE! thanks guys!! read more

UPS prices may be higher than USPS, but they definitely know how to ship. The line is typically non-existent at this branch, so it's easy to stop in and ship an item quickly and efficiently. Great for Amazon Returns. read more

This place has many 1 star reviews, but I didn't have that type of experience today. Comcast suckered me in to getting one of those boxes that allegedly has Streampix (their version of Netflix) HBO Go, and 40 channels (who cares) for only an extra $3 per month on my bill. After getting this GIANT HEAVY box installed, it did not have the Streampix or HBO and my bill increased an extra $20/month. No thank you. Wanting to avoid the 7th circle of hell known as the Comcast Service Center, and waiting in line for an hour to return the thing, I called and discovered that Comcast has an agreement with UPS Stores where they will pack and ship your box for free. Ten days before Christmas at lunch time, short lines, congenial staff of young men who discussed the new D'Angelo album with me, I walked out less than 10 minutes later a happy customer. I would be angry if they had charged me a dollar for a piece of tape though. read more

Love this place so much! I do all my shopping on the internet. I can't accept deliveries at home when I'm at work, and I don't trust deliveries to my office building to make it to my hands - nor do I want my coworkers asking what I bought every time a package comes in - so I needed a PO Box at a place that could receive shipments from multiple carriers. The staff at this location may seem a little aloof at first, but they're so nice and super efficient. I was astounded by how quickly they started recognizing me by name and box number. Now, no sooner do I step in the door than there's a "Hi Jess" and my packages are on the counter while I'm still opening my mailbox to pick up the delivery slips. They do all kinds of other things here too - recently we changed our locks at home and I was pleased to discover that I didn't have to take a separate trip to the hardware store because they could make copies of my new key for me right there. They also make photocopies and (obviously) provide outgoing shipping services. There are usually one or two other customers in the store when I go in, but it's never crowded and I rarely have to wait more than a minute or two for service even at their busiest times. The only downside I can think of about this place is that their actual address is a little screwy - you're officially supposed to have things shipped to 1229-1231 Chestnut St. PMB ###, and I've found that some online stores do address autocorrection and won't accept that address format. However, in those cases I've used 1229 Chestnut St. PMB ### and it's always worked without a problem. I've never had an issue receiving anything there and plan to keep my mailbox with them for as long as I live in Philadelphia! read more

It's 9:35am on a Saturday. According to the sign on the door and all web info, this store opened at 9am. But those of us standing here outside with packages to drop off, now know better. Super unprofessional and inconvenient, UPS Store. I'll be going above and reporting you. read more

I just started using this place recently and I'm really starting to appreciate it because the post office around the corner is always packed. Tracking numbers being standard is really a plus. On the downside, they don't have media mail which I really need for shipping records. Another thing is that I wish their boxes were cheaper. Similar boxes are a couple of dollars less at nearby Staples. Anyway, I've had great customer service here so I'll be switching up from USPS more often. Not to mention this is a convenient location for me. read more

I will never use UPS again. There customer service employees are flat out rude. They also refuse to deliver a package that I paid to be shipped at my door. They treat me horribly every single time I have a problem. They are the worst company to ever exist in shipping. They are the worst service. read more

Been to this particular UPS store two times now and had a very pleasant experience both times. Good customer service, personable and efficient staff and convenient location and hours. I was helped by a very pleasant staff member, Nicole. Would return again. read more

Great service from this UPS store every time I come here! Yesterday I came in to borrow tape for my package (because USPS around the corner wouldn't let me use their tape) and the workers here not only allowed me to use their packaging tape for free, but also taped my box for me! Great customer service ! read more

The store is never opened at it's posted time and the phone remained unanswered. 10/23, the store was supposed to open at 8am. Door was still locked at 10am. No sign indicating why. It's happened more than once. You'll save time going to another store. read more

This place is small but I have never found it crowded or had a long time to wait. I am always in and out very efficiently. And the people who work here are always pleasant and helpful. Really, a very nice place to get shipping done. I've never bought anything there like shipping supplies so I can't comment on that. read more

Dropping off prelabeled packages is pretty painless here. However we made an appointment online through the ups website to get something notarized. When we arrived we were told that the notary wouldn't get there for another hour and 45 minutes. The worker explaining this was so rude and just kept repeating like a broken record "10:45. 10:45. 10:45. 10:45...." Thanks. We heard you the first time. If the company makes a mistake there's no need to be rude to the customer. Anyway. We left and found a private notary who was able to accommodate us within minutes. And guess what? She wasn't rude. read more

This UPS store is great! So convenient, and the people are so friendly & helpful! I want to thank Ashley for how nice & professional she was during my resent visit. She gave me the perfect size box for what I was shipping and she found all my contact info at the press of a button! It was fast and easy. I will be back many times:) read more

Fast and friendly service. My definite place to go to for all my notary needs! Shirley was really nice, too!

I make pottery and frequently send my mugs to friends. First time I mailed my work I shipped it myself and it broke. Now I bring it here and Ashley and Erin take amazing care of my work. Not a single mug out of about 20 has broken in transit since I started coming here. They are also super patient when I bring in a bunch of things to ship at once. It would probably be cheaper for me to do it myself but I trust them so much I don't even want to try it. If you're shipping something you care about this is the place to go. read more

The manager or owner reached out on Yelp to address the comments below and updating rating to reflect accordingly.

Erinn was so helpful and patience with me. She helped me with my shipment and it made the entire process so easy. One of the best customer service I have received this year. Thank you for your help today Erinn. Happy Holiday! read more

Ashley did a great job helping me ship out a package. She repacked the items to use a smaller box, saving me some money on shipping. Very friendly and personable, even when there was a long line to get through. While shipping was expensive, the process was painless. read more

Don't argue and try to up sell me! From now on I'll go to Staples at 15th & Chestnut and use their UPS! They didn't even charge me for a box (which the woman at 13th & Chestnut was selling me a box for $5.00 ten tried to force me to get bubble wrap and packing peanuts) Don't use this UPS store! read more

Erinn provided fast and excellent customer service in handling my Amazon package return. Very appreciated!!

What happened to holiday cheer?! I stopped by this place to take care of my shipping and mailing needs after realizing the line at the post office around the corner was out the door and not moving. UNFORTUNATELY, the ladies behind the counter barely looked up when I entered. I asked for stamps and were informed that they were sold individually- no problem I thought, I only needed a few. WRONG! They were SEVENTY FIVE CENTS EACH! That's right more than 50% mark-up...how is that right?! Got nothing but 'tude when I inquired about the ridiculous price. Needless to say I did not purchase the stamps and didn't even inquire about my shipping needs. read more

Went there to drop off a few uniforms with pre-paid shipping label. I only needed to get a bag to ship them in. As I walked in there was no welcoming greeting, the guy was rude, made me feel like I was interrupting him walking into his house. When I asked about the bag all he yelled was"$4.05!!" and told me I was done. I'm sure the corporate offices would not be happy with the way the treat their customers. read more

This location is under new ownership with a completely new team, and it is a world of difference from the last owners. Everyone is extremely friendly and courteous and it is obvious they take a lot of time making sure the place looks clean and organized. On top of that they do everything now from copy jobs, notary, shredding. The new owner really whipped this place into shape! read more

The lady here sucks. She didnt even greet me when i came in ! All in her phone so much that I had to repeat myself a few times. This is my first time receiving bad cs at this location. When i was leaving she was helping a older lady and she was just so impatient with this poor lady. Ivebhad transactions with her before and i thought maybe she was having a bad day but she clearly doesnt like dealing with people. Whats happening to this store ? read more

Had my label printed out for 0.53 cents and package shipped in time for me to make my train to get to school. That folks, is efficiency. Plus they do not have a minimum printing amount like some stores. Go here! read more

I came here because it was the closest shipping center near my home but unfortunately I experienced rude and unprofessional customer service - actually the worst I've ever received, anywhere. The only plus side was that my shipments arrived within a couple of days but it really wasn't worth the treatment I received. The employees act like it's a burden for them to have to make you a shipping label. Go to FedEx a few blocks east for cordial, professional service for comparable price and delivery time. read more

The staff at the UPS store are so nice! I have a PO box there and they always greet me by my first name. It's like Cheers! Today, noticing the long line at USPS, I went directly to the trusty UPS store to my regular greeting and was in and out in 10 minutes. Sure it cost a little more, but time is money. read more

If you're looking for notary services... AVOID THIS PLACE. The sign on the door explaining in advance that "because of vacation" there may not be a notary available should have told me to walk away... Walked in and apparently interrupted a very important conversation between two employees... after one begrudgingly took out the notary registry it was obvious this was not what she wanted to do!! Ended up needing to take my work elsewhere... save yourself the headache!!! read more

EVERYONE at this location are always super helpful, especially Erinn. Thank you for being so helpful!

This place is a headache every time I've ever gone to mail a package. There is a post office and a FedEx within 2 blocks. Both are infinitely better experiences. read more

Very fast courteous service. They offered extra service at no charge! Very friendly staff and convenient location for CC residents.

I should preface this review by saying that my package did arrive on time, so I can't give them one star. However, their customer service is the worst that I've experienced in a very long time. I was unclear about how to mail a package with a prepaid mailing label. The young woman, who is also a notary, provided a curt and unclear explanation, sending me to the back of the line after each incomplete answer. Will never return to this store. read more

Great customer service by Ashley! She was incredibly friendly and made picking up my package easy.

I'd like to nominate Ashley for a promotion and raise! She was so helpful, as I needed help with a prepaid label and had been told at another store they couldn't do it for me. She was patient, friendly, helpful. She also had a lot of other customers coming in complaining about things that were THEIR FAULT but managed everything very well. THANKS ASHLEY! read more

Customer service at this store is unparalleled, especially after you've visited the Kinko's around the corner on Market St. I went in for some resume printing and it was as easy as forwarding them an email with my resume attached on my cell phone from their counter. They printed it on heavy, bright paper, looked it over to make sure the margins and spacing looked okay, made plenty of copies, put them in a cardboard envelope to keep them clean and I was on my way. They're friendly and efficient, and not expensive at all. If (when!) I secure a job in Center City, I'll use them for all my shipping needs! read more