Always fast and easy! Staff is always friendly and welcoming. They open early and don't close until eight which makes it very convenient for my work hours. read more

I've walked in here a couple times. The first time, I tried to buy boxes when I was doing some spring cleaning earlier this year. The cashier actually talked me out of it and recommended I go to Staples or Walmart/Target. I thought Staples was too expensive, and since it was further, I stopped here. However, the box I was looking at here was $9. It was only $5 and some change at Staples so I did end up making a further drive for it. I appreciate that she didn't want to sell it to me since I wasn't shipping there. She had also explained that their boxes are super heavy duty for shipping, but since I just needed something for storage and/or donations, I could use a different one. Since this location isn't too far from where I live, it's my go-to location when boss man wants me to drop off a package for him. I've never had any issues dropping off boxes. read more

February 10, 2026 I walked inside around 9:42 AM this morning and I patiently waited for the next available UPS worker to help me with my notary she looked over to the person sitting next to her who was eating a full course meal out in the customer area. She refused to help me with my notary because her shift wasn't scheduled until 10 supposedly and I had asked her for her manager's number because of how rude and uncaring she was she did not give me a pleasant UPS experience and I have been using UPS for years and now I am going to switch over to FedEx due to the fact that they have better customer service that was just terrible and I hope no one has to deal with that. I give them a one star review and don't recommend doing business here even with you going in willing to pay the business for They will not complete that service for you. I have a whole video of her eating and being disrespectful as well thank you. read more

Friendly staff. Quick in and out for passport photos. Quick and easy. Good parking. Will return for mail packaging services.

I had high hopes for this location because my previous experience renting a UPS box was great. However, not all UPS's are created equally. I've had 2 "delivered" packages disappear and 1 showed up a week later. The staff, though pleasant would appear baffled as to where my items could be. No. I'm done. I'll try my hand at USPS. It couldn't be worse. read more

It's a shame that you can't give negative stars. As a long time customer of this location with multiple boxes I can say with a certainty that this location was once amazing when owned by the prior owner, John. However, since it was sold a few years back, it is absolutely a crap show. The employees lack professionalism and courtesy. The ownership doesn't respond when you try to escalate things, and the positive side of owning boxes there has been completely removed. There is literally no benefit to giving them your business. Should a problem arise, the level of service you get is absolutely horrid. Even those that are supposed to be "managers" are insincere, sophomoric, and childish in their inability to take feedback or provide good service in the first place. I'm only writing this as a frustration from being a long-term customer and repeatedly seeing myself and other customers being treated poorly time and time again. Please, take into consideration your long-term customers. Please, train your employees to "give an ish". Please, do better. I have started moving my boxes for my business and at some point will have all of them moved away from your clown show of a business. It's truly sad, as I would have rated this store amazing back in the day when John owned it. Pro tip: if you don't like people telling you what they don't like or appreciate, stop doing those things (i.e., talking to people like ish). P.S.- They also often lose packages. Not cool. read more

Robert isn't super helpful, is rude to customers, and is consistently on his phone, slurping his Starbucks, or ignoring customers. In 25 minutes, he did the following: 1. Told a customer he wasn't going to handle the conversation he was having on the phone for what sounded like getting a fax sent to a hotel room. I understand how customers having two conversations at once is annoying, I've been there, but politely ask them to step aside while they finish their conversation. 2. Told me I needed to give them more advanced time to print double-sided color pages. It is an emergency since my ink ran out of color during work and I needed to printing done asap. 3. Told a customer his mail box was terminated in October 2022 despite having an email that states he was due for renewal in April 2023. When the customer asked for his mail, Robert slammed it down onto the counter. Roxanna was extremely nice, patient, and helpful. Please promote her! read more

Very grateful for the amazing customer service received by Ben. Thank you again for locating my package. Appreciate your understanding.

Very efficient, and friendly too. Good value for your money... they even sell cards and some Office supplies

My visit to this store was absolutely great! The service was very quick and helpful. Friendly service.

This is my favorite UPS store. Now, under new ownership.Reyna the Mgr, & new staff are awesome, as well as the owner Jorge. read more

The UPS Store - Reyna, the new manager - Shipping Centers Near Me - Phoenix, Arizona

0 fucking star, slow lines, 2 dollars to print a piece of paper and 10$ for a damn notary save your money ppl

Super unprofessional. They locked the door several minutes before closing time and pretended they didn't hear customers knocking then hid behind the counter like the immature little teenagers that they were. read more

Effective for all my biz shipping needs! New owners in the last year and still love this place, they are fun and sassy and helpful. The services are continually updated and they offering notary work, fingerprinting, photos for passports, etc. I need to mail things for my business and this is my go-to place! read more

TERRIBLE. I run a business and needed to overnight some legal sized documents. So I ran over to this store. Well, this store has NO legal sized UPS envelopes. When I asked them why, they just shrugged their shoulders and said I should go to another store. How do you run a shipping business w no UPS envelopes for your customers? Now I have to take my time and find another UPS store. Totally ridiculous. read more

This was the only UPS store that I could find opened on a Sunday which, in and of itself , was greatly appreciated. The lady behind the counter was fast, efficient and very friendly. There was one other person in front of me and she took care of them and myself very quickly. Definitely recommend. read more

Drove 25 minutes in traffic to pick up a package arrived 10 minutes before closing time 6pm and they had the door locked saw me and did nothing to service me or tell me they were closed. Store is closing earlier than 6pm to avoid work while they're still in there clocked in and having them just stare at you while refusing any servicing. No inactive from the team to customers! read more

I came to this location earlier today to get fingerprint clearance done, and was having a heck of a time getting the scanner to pick up usable fingerprints. I spent about an hour working with Josh who was very kind and courteous but still nothing. After spending 30 minutes more with customer service investigating alternatives, an employee named Rae offered to help. She took a hands on approach and guided me through the process again, and thankfully we saw successful results. Took a very sour experience and turned it around for me. My only suggestion is that you guys get a scanner that's slightly bigger as my fingers awkwardly fit on the surface causing more issues than anything. read more

I went into UPS on 1/29/22 at 10am for a fingerprint appointment. There were 2 young ladies working and they were so incredibly patient with me while the fingerprint scanner was being difficult. It took almost 2 hours to complete, but both of the ladies working there were so polite and helpful to me and the other customers that were lined up in the store. Those 2 girls deserve a raise for impeccable customer service! Thank you for your help today! read more

One guy slowly helping customers and another saying he will be with us but it's just empty words as customers pile up. I'll do my labeled drop offs elsewhere. Wish I could have my time back. read more

Half the price I expected to pay. Very friendly and efficient workers as I was in and out. Shipped out Christmas presents on the 20th and it is expected to arrive on the 22nd. Update: it arrived on the 22nd read more

I brought my parents' 75 year old antique glass pitcher and 6 glasses here for them to wrap and pack and ship to my cousin. They arrived with 2 glasses broken. My cousin said there was only a thin layer of bubble wrap on the top and bottom of the box. The glasses were only wrapped in the single sheets of newspaper that I had brought them to the store in. And the box was dented and open on a corner. I called the store to report it and and I am still waiting, 3 days later, for the manager to return my call. Do not trust this store to pack your valuables. read more

Joshua was SUPER helpful in getting my Amazon return out. He recommended where to print my label, and made the whole return experience much easier. I will definitely be back to this location. read more

This is a great location! Rae was so helpful and friendly! I appreciate all of the convenient services. We will definitely be back!

This location is super close to me. Frankly I'll drive the 5 extra miles to not have to come here. They are the rudest people ever. The old guy & gal there told me to go somewhere else if I dont trust them. With no other customers in the store I asked to see my package boxed in front of me. Against their policy!? Say what? It's my package! Dumbfounded. read more

People there are nice, the the is ran poorly, like why is there only one person here in between christmas and new years?!? Makes no sense, either way there a line and ive been waiting and will still be waiting for some times based off the speed the one employee is able to work at. Then they got rid of wifi printing, and the one lady said they never had it, i dont think she knew but thats not her fault thats managements fault for not training. Now i got to go on the computer long in to email print the label, and they charge me a arm and leg and takes time now. Hate this store but sometimes am forced to use them read more

Vincent was friendly and helpful. Gave me less hassle than other stores. Can drop USPS packages with labels here too.

They need to learn the customer is always right. Funny comment from the manager. Lol Anyways, they should always be able to scan it. They forgot to scan at the store. Packaged turned out 3 days later. So it wasn't customer fault, UPS store was to blame. *************** This location has some horrible customer service! I called to inquire about 1 of 3 packages i dropped off the day before. It was my first time dropping off pre paid packages. I will make sure to ask for receipts next time because 1 of the packages wasn't scanned so who knows where it is at this point. However the man who answered was very rude. Basically putting the blame on me for not getting a receipt when the girl at the store didn't offer me one(again my first time dropping off). She simply stated to leave in the counter and she would scan them. Well two packages were but not that 1. Anyways i can see why the rating is so bad in this location. They have no customer service. I would suggest you skip it and find another location. read more

The employees at this store are total jerks. Especially the big girl with the colorful hair. They act like they are some sort of specialists or something. They screwed up my order and I had to change around for my package. If her hair is blue then go somewhere else. read more

I ordered some expensive PC parts and had them delivered here, only to find out they'd given away several thousands of dollars worth of my packages to someone else! They fed me this fishy story about how someone claiming to be authorized to pick up on my behalf came in and took my package with a "photocopy" of my ID, and apparently this didn't raise any red flags for the people working here, who deemed it appropriate to simply hand over my very expensive order without question! And I'm seeing other reviews on Google/Yelp of other customers claiming this happened to them here, so I'm very suspicious of this place--and you should be, too. Either the people working here are so incompetent that they'll repeatedly hand valuable packages over to people not presenting legitimate ID (and no, a photocopy is not "legitimate," assuming their story is even true), or one or more UPS employees is conspiring to steal. Either way, don't send anything valuable to this place! It will almost certainly go "missing." read more

I went 40 mins before the close of business and was told, I couldn't print my label, as they would have to then the computer back on, which meant staying later. read more

Been here a couple of times and each time, Debra has helped me. She is always smiling, friendly and very helpful. She always has a smile for her customers and is a great asset to this business. THANKS DEBRA! =O) read more

The UPS Store - Exterior - Shipping Centers Near Me - Phoenix, Arizona

The worst UPS service location Iv ever seen in my life!!!! They loose packages all the time and their drivers are incompetent! Fedex is and will continue to be number one. Also DHL is good. But UPS is BAD. I wont ever recommend them for anyone. read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

A store full of poorly trained immature staff. Went in for needed supplies and overhead a conversation about "broken items and who packed it-I don't know." If you have any interest in the safe shipment of your personal items DON'T GO HERE ! read more

I have been going to this UPS location for many years. John, the older gentleman, is always courteous to me and has given me advice that has helped me. The younger girl who works in the afternoons is always pleasant and always helpful. I simply got on Yelp today to check their hours and saw all of the the negative reviews. I had to post something positive because again, I've been going there for so many years I can't remember how many and have always gotten great service. read more

Never had a problem with shipping or printing but there's this elderly employee with short white hair who always licks her fingers before handling papers and shipping materials, counting money etc. It's gross, no one wants your spit all over their stuff. And the fact that she does that means it's all over the store and anything else she comes into contact with which makes it even worse. read more

The people who work here are extremely unprofessional and rude. I recommend you go to any UPS but this one. Definitely need New Staff who are friendly and answer all your questions instead of them telling you to "figure it out yourself" doesn't even deserve 1 star. read more

I called to get a simple quote on the price of insurance on a package. I prefer to use businesses in the vicinity of my neighborhood to support the community. The way I was treated as a customer has caused me to go elsewhere. He couldn't understand what I was asking and made assumptions when he did understand. I asked if the arrival date on the package would be affected by the storms in the Midwest and the man answering the phone told me he couldn't account for that. I told him the UPS website stated there were delays in shipping times and he told me there weren't any delays and acted insulted that I had asked. All I wanted to know was if my package might arrive later than usual due to delays. He assumed I was asking for a refund if my package wasn't delivered on time. I had to raise my voice to practically a yell in order for him to understand what I was saying. I'll go elsewhere just for some piece of mind knowing they are aware of shipping delays and able to answer my questions. read more

They pointed to a computer and told me to "do my thing," getting help was like pulling teeth and I was the only one in the store. The printing was sent to a an outdated personal printer that took 15 minutes to print 25 pages and prints in low quality. Not sure how this place can even call themselves a printing service. read more

Horrible service they don't understand simple English the girl is half dumb the fat guy can barely breath and spits when he dose and has no customer service quality it's like they are inbreads who lived in a hole for years and decided to open this horrible establishment had 2 packages shipped and with there mistake on the address they don't live up to ups quality and make it right read more