Hello everyone I am writing my review against one employee and not the company. Notary public job was a depression one. Me my wife and my son were treated like dogs. I do not know his name, but was an assss&&&&& to us, treated as like kids. I hope he get fired. read more

Customer service is always on purpose with their communication when I'm here at the store and over the phone.

My daughter's went to deliver a large size box to shipped. Workers just standing around and offering no help. My daughter's were totally ignore. My daughter ask a question only for employee to walk away. A fee was charge over $6. to print a label. I have some people reviews who have complain about the same. read more

Great system the UPS store I'm Woodside Plaza. Girl was so nice and helpful as I delivered a lot of Amazon returns. Their hours are great! It let me get in early and clear my day for other chores and thing... Lots of other services! read more

See all

The representative helping me was patient, polite, and extremely helpful. Kayla knew exactly what was needed and how to smoothly process my orders. Her positivity and professionalism will put this location at the top of my list for UPS related transactions. read more

If you go in then you'll get some help. If you try to email them and ask simple questions about printing on and paper weight, they ghost you. They are also not cheap. I found the local Staples in Menlo Park to be much better. When you're trying to help a local shop, but they can't respond to emails encouraged me to look elsewhere. Sad read more

Kaela (I think that's her name) was very helpful in returning my huge packages back to the seller. I was carrying huge packages, she saw me and let me barrow their dolly. She carefully measured my packages and made suggestions on how best to return the packages which made sense. Thank you for your help Kaela. read more

This review is for Michelle at the UPS Woodside Plaza. Her act of kindness yesterday really meant a lot to me. She saw me flustered with the kids and knew I desperately needed some help. She offered me assistance with the lamination...which literally saved the day! It may not have been a big deal to her, but for me...it meant a lot. Thank you Michelle. We need more people like you in this world. read more

Nathan and Anna were super helpful to me today when I had to make some copies and do some scanning. The owners are of this store are lucky to have them. read more

Great Service! Very fast and knowledgeable service! You also can do it yourself if there is lot of people in line.

They have the worst customer service possible. Very lazy workers who keep trying to push to use self service while the workers stand around and chat on the phone or do nothing. They absolutely are worthless. The workers move incredibly slow and lack tact. They power trip and speak very rudely to customers waiting in line. It's amazing they continue to be in business. Ownership needs to better train their employees read more

I go to the UPS store a lot for dropping off Amazon returns. Usually a seamless process! Sometimes the lines are a little long but they usually move fast. Just have your return codes + items ready to scan and the clerks are pretty quick. They do sell mailing boxes here but I find them to be very expensive compared to other stores. A 24x24x24 box was actually $20. I found a similarly sized (actually slightly bigger) box for $10 and one slightly smaller for $3 at another store. I recommend checking other stores like UHaul, Home Depot etc. if price is an issue. read more

24/7 umm not true, door locked requires password after closed customer service can't give me that

Passport photo prints quality is very poor (yellowish with blown out highlights). Lighting : Strong directional light coming from the door precludes even lighting and creates weird shadows. Printing (They do not offer to reprint and don't seam to calibrate the printer or really care) at $25 per two photos. Resolution is not the great either.... Very Expensive for the quality you get. I took thousands of portraits photos I know what they should look like. Attitude photographer: poor Look elsewhere. read more

Good people. Fast efficient & convenient . Team members are able to suggest money saving solutions .

I'm surprised by the low reviews for this establishment. My experience has been nothing but pleasant each time I've been here. It's located in the Woodside Plaza shopping center, so there is plenty of parking. There's also a handful of 30min parking spots right in front of UPS in case all the other spots are taken up by the near by restaurant customers. Each time I've been there, the customer service has been professional and friendly, they answer all my questions, and everything I need is taken care of in a timely fashion. I'm also a huge fan of the new Amazon UPS Drop-Off system. I brought in my items (often-times not packed up), present my QR code on my phone, it gets scanned, and I'm done. I was probably in there for no more than 20 seconds total for 2 return items. They take care of the packaging, labeling, and shipping for you. Granted, the pricing for shipping things can be quite steep. I recently shipped a laptop to the East Coast and it cost me $160 for them to package and ship it with 2-day delivery. Granted, that's corporate setting the prices, and not the store itself, so I do not base my review on that piece. However, the attendant was very clear and transparent on how much each option costed and checked with me if I was okay with each price and timeline so that I was happy with what I was paying for, instead of finding out after the fact how much this would cost me at the end. All in all a good experience and what I would expect from good customer service at a UPS facility. Thanks! read more

This location is super convenient as I live across the street, but is always under staffed. The staff is friendly and always willing to help, but more times than not the computer is down, or something isn't working. If you have to go to just drop something off, it's great. If you need to get something notarized and there is no line, again it's great! But if it's understaffed and there is a line you'll be there for quite some time. I have a love hate relationship with this location, but will continue to go bc it's convenient and again the staff is friendly. read more

Manager Michelle is a treasure. One of the owners is not. Ups charges $6 for the guy to make a 10-second butt plant at the computer and print an email and you pay for the print in addition. RIP OFF. Michelle had told me that box holders don't pay the computer fee. But the guy charged me anyway. He takes no personal responsibility. When he told me to tell Michelle to charge that fee, I said "that's your job." read more

I had a pair of speakers packed and shipped from store 4133 over three months ago. They arrived poorly packed, and damaged. I have sent multiple pictures, dozens of emails, and made dozens of calls. Thus far I have been reimbursed for less than the cost of shipping, and none of the insured amount. UPS picked up one of the speakers over a month ago. This UPS store has not responded to my last two emails. I am left with one broken speaker here, and have not been reimbursed fully for the insured speakers. I'm at my wits end. Stephen read more

Efficient fast service Lost of employees available to assist customers in need of help read more

Jason was absolutely INCREDIBLE! I had to bring in an entire office worth of stuff to pack and to ship, and of course I chose to go when it was busy. He handled my order with precise perfection and poise. He also ensured to help the growing line behind me and provided everyone in the store with amazing customer service. 10 stars, if possible. Thanks Jason! read more

Shoutout to Bertha and Jason for wonderful service. Bertha helped me with a big print job and was very helpful and had professional excellency. You need to hire more like them! please reach out to me! 6505059868 read more

I've been to every UPS store in the Peninsula at some point and this one is easily the worst. This place always has new employees who clearly don't know the real ins and outs about packing and shipping. The last straw for me was my most recent visit, when an employee said he couldn't pack/ship something for me unless I showed my ID, even though my information is already saved in their shipping system from hundreds of previous transactions. He told me "it's a new policy" when I know for a fact that no other UPS stores require ID to be shown. Needless to say, I won't be coming back. Go to FedEx office read more

Contacted them in advance to understand the notary's schedule. Arranged my workday and a baby sitter around the communicated schedule so my wife and I could get some important documents. Arrived and the notary had just left for lunch an hour and a half later than we were told. The cashier was rude. read more

I'm not one to leave negative reviews, but I had a very uncomfortable experience at the store today. I came in with a return with UPS scan codes and other types of returns. I let other customers go in front of me while I organized my materials if it wasn't ready to go, I was kind and apologetic for any inconvenience and I was understanding it was a bit of a pain. The associate was friendly and kind with every other customer but spoke to me in a dismissive and annoyed tone, huffing and puffing and rolling his eyes. I felt very uncomfortable and won't be back. read more

This UPS Store needs to retrain their employees. I've came here multiple occasions and been helped by three different people who's attitude needs to change and be more upbeat and positive or they need to find a new job if they don't like it there. The first encounter I had was returning a Amazon return and it looked like it was a young girl she was nice, but you can tell she was being trained by this moron, I guess since I had put on my Amazon return "customer return label" they weren't willing to change it, but charge me nearly $20 for another box, I was ok with the charge but the guy who's a manager with a beard and spikey hair was an asshole, having a huge sigh like I inconvenienced him, there was no line behind me either. My second time was I needed to return another item to Amazon, this time it's a younger Latino kid with a goatee and glasses, he was helping out a customer maybe for like ten minutes and while that was happening the phone rang and was answering the persons questions over the phone, the UPS employee should have told him let me place you on a brief hold, because there was a line forming of 3 people including myself and he was the only employee that day in the morning, he didn't seem to thrilled to help me either, again just horrible attitude at this place. The third time I went there was also recently to get shipping for an item that needed to be return, the UPS manager guy with the beard, I asked him if I can use the restroom real fast and he tells me no, listen I wasn't got to urinate all over the toilet bowl or have my pheeces on the lid either but god damn. As a last resort I wouldn't recommend anyone coming here at all, everybody's attitude sucks; the two Latino guys and also the Latina chick that opens up early too. I recommend going to UPS Store in San Carlos 1180 San Carlos Ave, San Carlos or go to FedEx, but fu(k these fools!! read more

I needed to send 17 jackets to different locations across Mexico and India. Jason provided excellent service - he not only gave me the most economical option but also patiently entered all the different addresses which took about 1.5 hours. He also stayed open well past their closing time to make sure we could get those shipments out. I strongly recommend this UPS store because of the level of service they provide their customers read more

Made an appointment to have a document notarized and I showed up on time. I was then told the notary had to take a late lunch and would be back an hour later. Why do they take appointments if they don't honor them? Why didn't they notify me in advance to reschedule? Not happy. read more

Simple issue I have with this place: Went in to return an item with my own box and my own printed out PAID return label and then I asked for a piece of tape....and they charged me $1.08 for a piece of tape no more than 8 inches long! I was like....umm if you are going to charge me a buck for a piece of tape at least wrap it legitimately with more! Capitalism as its finest! Ufgh! read more

Very odd...this is the only UPS store that requires an ID....for what reason I have no idea.I use other UPS and non ask for ID Very rude ...vote with your feet and go elsewhere read more

This is the only UPS store I will ever go to! Came in with a bunch of returns and Stephanie was more than happy to help me. She even helped me tape up some boxes for me. She was very kind and very knowledgeable. Had nothing but terrible experiences at other stores but not here! read more

Came in to the store with 5 returns the employee Stephanie was so nice and help me get all my packages ready to ship out I will definitely come back since there customer service is way better compared to other ups stores once again thank you Stephanie for all your help read more

This is very simple if you really want great customer service and help go see Helen. She has been so helpful to me when I was down in 2016 from an injury she helped me on the computer to get the right documents to my lawyer, she helped me print my documents only because she knew I was hurting and on medications. I really do appreciate that from her and really all businesses should go back to this outstanding customer service approach and model it from Helen Thank you so much!!! read more

Got a call from management and he was very nice and resolved all my issues. And any problems moving forward he asked that I contact him directly. read more

This branch charges $5.95 for you to simply email them their own print label for the shipping that you already paid for. Highway robbery. Please review this policy, it's unfair to the employee that you are making enforce it, not to mention the customer. read more

I have had the most remarkable experience at this UPS location because of an exceptional employee, Helen Sutherland. Ms. Sutherland helped me notarize a challenging document that was both time sensitive and for an out of state issue. At the same time, she managed to acknowledge almost every single customer that walked in by name, helped them with laminating needs, packaging and delivery needs, even explaining the AT&T and Netflix merger. Ms Sutherland should run the USPS! We would actually have. A system that works if she did. read more

I had an excellent customer experience at this location this evening. When I called to ask questions (after going through a short automated answering cycle) I communicated directly with an employee at the location who was able to succinctly give answers. When I arrived at the location the employees greeted me positively and helped me with a print job before assisting with shipping the package. Things were easy, fast, and painless. read more

To whom it may concern: Jason at the Woodside plaza provided exception high quality work performance. I am 82 years of age and he had the patience of "Job" (biblical). This is the kind of service that used to be. I do so Appreciate all the effort he put forth. And will be a definite return customer and I will spread the word to others. He is the type that could be and should be in charge as a role model he represents your company well. And as If it's his own. He will and should move up the ladder of success. I urge you to watch him closely for people to consider for promotion and raises In salary. He's better than 5 star. He's stands out in a positive way. Dior Hartford. Jason gets all stars. read more

good store overall and a lot easier to work in since they got rid of all those forms to fill out! Man what a drag that was

I had to print a document and send it ASAP! Even though I arrived 20 minutes before last air drop off, Manny helped me print the documents and ship it out for pickup on time. He was very fast and helped other customers quickly as well, and was super patient when I made mistakes. Thanks so much Manny!! You're the best. read more