They added a scan kiosk for returns and the staff is very friendly. My initial complaint was the long line but since adding the scan kiosk it has been much better over the last couple of years. read more

We have had problems before at this location, but today it was great! The nice woman was very helpful and courteous! And we were in and out right away with her great service!! The store looks great too! Thank you read more

This place deserves a zero for a rating. There employees say things that are not true and then the owners back the employee. I paid $57.00 for next day air service and it took 4 days for the package to arrive and they said that it was on time. I am going to report this store to corporate UPS and see what they think about how people are treating. Please do yourself a favor and do not use this company Horrible Horrible Horrible!!!! read more

Waste of time and money and still no shipping. I called this store to get an estimate for packing and shipping from Reno to Sacramento. I gave weight and dimensions and got an estimate of $110. I had purchased the item in question from a seller in Reno. Seller took the item to this store the following morning. I received a call from the seller saying he was at the store and the item required an extra $110 for bubble wrap and "merging two of our boxes." This felt really wrong. You can get a LOT of bubble wrap and cardboard boxes for $110. And j had provided the weight and dimensions previously. Why there was any surprise at all is beyond me. But I didn't want to drag it out for the seller and sent the additional $110. An hour later I got a call from the seller saying UPS now wanted nearly $600 for shipping. I had recently purchased an identical item from a store in HAWAII and the total shipping FROM HAWAII was $150. I called the store. The person I spoke to was incredibly rude. Went on and on about the difference between an estimate and a actual cost, about the value of "our boxes" and bubble wrap, and how their inept packaging changed the weight and dimensions to cost more than double the estimate. I had the seller take the item home. I'll drive to Reno to pick it up as it will be much easier than dealing with the pirates at this store. I ended up giving the seller $50 for the significant trouble this location put him through. Reading other reviews it really seems like this store is a liability to the UPS brand and corporate should seriously consider shutting it down. read more

There's already a customer on here confirming that the owner, management or whomever is backing up their accomplices. Whoever responded to my review failed to mention the fact that my perishables are ruined...We paid $439 plus dollars for NEXT DAY AIR...& NOT ONE TIME did I, threaten, harass or...Wait, I did threaten...THREATEN TO CALL CORPORATE! We still haven't spoken with a manager, the owner or anyone else. & YES the sender & receiver called repeatedly BECAUSE WE PAID $439 PLUS DOLLERS FOR OVERNIGHT! Be a real business owner or whatever your status is and take responsibility of your paying customers & stop trying to justify for your employees actions! read more

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I am not sure what all the negative experience is about the store, but I've only had a good experience. I do know they get busy sometimes, but everybody here has been really helpful and nice. I've been in the store at least a dozen times and they've always jumped to help. I've mailed it a, had copies made, laminated something and have picked up mail lots. They are priced just like any other mail service location. I was just taking care of somebody else else's mail and picking up packages and things went really well so I actually got my own. I'd say give them a shot and be a little bit more patient and nice yourself. It goes a long way. read more

This business is so pleasant and professional to do business with. This past year I have had quite a few legal issues that required a notary, copies and just so many confusing requirements. They were always to calm and helpful. And trust me, I am loud and I was very frazzled. Never let it bother them. I go here very frequently to also ship gifts across the country as my family and friends are scattered. I also bring in my fair share of Amazon returns as I am also an avid shopper. Always a cheery smile and a quick response to any of my requests and questions, I think the young lady who patiently assists me is Jaideer. Next time I am in there I will jot down her name to make sure she gets credit for her hard work. read more

Worst customer service ever! Went in to return a package. Asked a couple of questions regarding their printing cost and I guess I was taking too long (3 mins) started getting attitude from the lady helping me. Paid for my label and left. Forgot something went back and these two no customer service having a$$ females were talking so much smack about me in front of customers just because I asked the prices on the printing service. I was shocked. Worst! Do better! read more

The UPS Store - Shipping Centers Near Me - Reno, Nevada

I really don't understand all of the bad reviews for this business. I was there the day after Christmas, and although it was busy and there was only one (tall) young lady working the counter, she was extremely patient and friendly. She helped me print a document from my personal email and provided me with information about their notary services. Additionally, I observed her kindness and patience with another customer who was technically challenged and whose primary language was obviously not English. She was kind and understanding and went above and beyond to assist her in addition to efficiently handling the customers in line. I'll definitely be a repeat customer thanks to her actions. I just wish I got her name so I could note it here in this review. read more

Never enough personnel. Best case scenario is to expect enough people to give up and leave. Easy 30-40 minute trip. read more

HURRAY for scan and drop off kiosks! Finally, we don't have to wait in line for the one employee at the store. The line was to the door as usual, but the kiosk saved me so much time!! read more

I just went to The UPS Store on Lemmon Dr. The ladies were so kind, patient and helpful to me. It was so appreciated! Made my day better! Thank you! Susie read more

I interviewed here and 10000% would not recommend. The owner is so rude and seriously creepy. He had pretty much boxed me in the office during the interview. He also talked bad about the customers during the interview! It was awful!! I've used this ups too and they are so slow the current employees are so rude. Never go here read more

If I could put a minus, I would. Why you you package something and set shipping before telling the customer how much it would be when asked? $24 for packaging and $50 for shipping is jaw dropping! read more

The posted store hours state they open at 8am. I arrived at 9:40am to a locked store, no lights. This is not the first time. This store is constantly dirty and the staffing is severely inadequate. read more

LAZY employees. I brought in my package (amazon return) and had it ready to go. They proceeded to open my package and said the box wasn't needed. Okay, cool. Then they INSISTED that I take the empty box with me. Seriously!?! Absolutely ridiculous when a dumpster is behind their store. Laziness at its finest. To the owner, time to fire and rehire people who actually want to work. Go elsewhere, this place is a JOKE. read more

I've come to this location a couple times and never had an issue. I've seen the other recent reviews and have had none of those issues. Staff has always been friendly and helpful. I must have gone at off times because I've never experienced a line. I've been able to walk in, give my amazon returns and walk out. I've never used the store for actual UPS services though. read more

Wish I could give zero stars.....Lady that works at this location is very rude and unprofessional, walked in she's was sitting on her phone no customer in the office but didn't even bother to say hi how are you or anything demanded for me to come to the desk she was at, and when I said initiated the hi how are you lady was rude responded like I was bothering her. Lady has no customer service skills UPS is wasting money paying her to sit on her phone can't even greet the customer when coming in or when helping them. I can see why this store has 2 stars this stores close to my home but I rather take the drive for at least a nice greeting and good customer service. On top of that my package I dropped off was lost how convenient. read more

The lack of urgency here is unreal. The line is out the door more often than not. I find myself hopeful when there is actually more than one person working..still ends up taking forever and a day even without a line. I'd go else where but this is the only store remotely in the area unfortunately Side note-- Paying $3 to print one sheet of black & white paper is an absolute joke read more

definitely would not recommend, been waiting for 35 minutes for the opening time, until we decided to leave. business hours was 8 am and 8:35 am still not open!! what a waste of time. read more

The UPS Store - Shipping Centers Near Me - Reno, Nevada

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Always seems to be a long line here. Maybe because it's the only one close. The staff is nice enough based on the few times I've been in. read more

The Ups store is located conveniently off Lemmon drive in North Valleys by Grocery outlet. I went there to return a couple items to Amazon and it's so easy! Once you go to your orders in my orders on Amazon they send you an email and the clerk at the store scans it and gives you a receipt! No charge and they wrap it and ship it for you! How easy is that!? The store was busy with 4 people ahead of me and one clerk at first but my wait time was less then ten minutes so I'd recommend them for easy quick services you may want to avoid the post office for! read more

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This place will get every penny they can out of you. The shipping cost was $48.42 and I was charged an extra $7.72 for service options. Then I was charged $8.99 for a small box and an extra $3.99 for a few plastic air fill bags for padding. Grand total to ship a 6 pound box to Florida by ground $70.19. Checked the UPS site when I got home and could have paid $48.42 printing out the label myself. Now it was my fault for not checking this out first but really, I won't make this mistake twice. read more

The workers don't seem to want to work. The blonde girl was wiping counters with a line of 20 or so people and just told everyone they would have to wait and continued ignoring customers. They need to realize that some people use this store to receive their business mail and a convenient place to ship. It's the regular customers that pay their bills. Amazon should revoke their ability to take returns. It's always offline or super busy and they are rude for no reason. The owner apparent has never run a business before and customer service is not something they understand. read more

Been to this UPS store many times since moving to North Valley 4 years ago. The lines at times are long, but the service is always great. The same woman that helps me has been there for years. I usually dread having to go there but I leave with a smile, knowing that whatever I've shipped or returned will make its destination. They get 2 thumbs UPS from me! read more

This location LACKS customer service and urgency. I dropped off important documents last week on 8/9 and the documents were just shipped out and delivered today (8/16) even though the shipping was OVERNIGHT. First and last time I use this location. read more

This is a go to location when I want to avoid the hassle of getting in and out of my local post office. The staff here are often not the friendliest but they are efficient. I seldom use their packaging service because it is fairly expensive, but when you have an unusually shaped package they get the job done well. read more

On Saturday 9/18/2021 I went into the UPS Store location off of Lemmon Drive with two QR codes. One was for an Amazon return and one was for a separate transaction (not related to Amazon) - which was a QR code for a UPS shipping label via a 3rd party selling app Mercari. I believe this store is owned by a family. I believe the older man is one of the owners and he was who helped me at the Lemmon Valley location. I told him I had two separate transactions. I first gave him my Amazon return and had him scan the QR code. No issues there. I then mentioned again that I had another separate code not Amazon for the second package. I pulled up the QR code underneath the first photo you see attached to my review to which he states it was not a UPS QR code. I told him it was. It shows right above it is, I selected UPS for my shipping preference and have several times before with his wife (who was standing behind him at the other counter) done so and we have never had any issues. She scans the code, prints the shipping label, affixes it to the box and hands me my receipt. He stated that it was not for UPS. I told him that was weird, because again as you see here it states UPS and the location click able link has that location as where to go. He said he couldn't do it and to take it to whatever other shipping carrier bc UPS was not it. He asked to see my Amazon QR code to show me. I told him there was no need. That although I know it is UPS, I'll just take it to another UPS location as there was no need to argue. He kept raising his voice demanding to see my other QR code to show me the differences. I told him no. I will just go to another location to get the package mailed as he has already told me he cannot do it. He said, "Fine -goodbye!" I asked him for a copy of my drop of receipt for the Amazon return - he fumbled with his computer and then printed and handed it to me and I left. I never once raised my voice. But he did multiple times in front of my two kids. This owner claims on my Google review I didn't have them with me, but check video we did and they still talk about this rude man to this day. After I left the Lemmon Valley location on 9/18/2021 @ 12:10 pm as seen in the timestamp on my Amazon return receipt. I traveled to another UPS store location of N. McCarran to get my Mercari QR code shipping label done. That UPS store scanned it, printed the label and handed me a receipt in a matter of seconds. I thanked them for getting it processed and brought up my experience at the Lemmon Valley location. The N. McCarran office stated it was indeed a QR code for UPS and that "even an idiot should've been able to do it." That they apologize for the hassle at the other store but it was absolutely a UPS QR code and is super easy to do for anyone as an employee. I even attached my drop off receipt from this location dated 9/18/2021 @ 12:34 pm. The Lemmon Valley location needs to watch their customer service tact and attitude. Maybe it was a simple menu error of them trying to scan for Amazon QR codes versus a regular - I am not sure. But that older man truly needs to realize that their business is customer service based. His wife and daughter who have helped me before - never any issues and they have been nice to me in the plenty of times I have been there. But the man needs an attitude adjustment. He needs to take a deep breath and try to help, not criticize. While we all have off days, you can tell by this stores ratings on Google and Yelp that they indeed have some room for customer service improvement to tend to. read more

The UPS Store - 3rd party Mercari app UPS QR code the Lemmon location stated wasn't for UPS - Shipping Centers Near Me - Reno, Nevada

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I went to the UPS store to drop off a return for Amazon. I ran out of tape at home and asked to use tape to tape the package up. The lady at the counter said because of how big the package was I need to pay for it to be taped up. I used maybe 1/18th of their roll of tape and was charged $5.99. I didn't get to take the roll of tape. Absolutely ridiculous! I understand paying for a roll of tape but no I paid for the 10 slabs of tape on my box. The lady had an attitude as well. Not a fan! read more

I waited for "someone to get off the phone" I waited 30 minutes and she was busy answering the phone. The other 2 employees, I guess she's the only one that can answer the phone. read more

The adult female that works here is the rudest "customer service" worker I've seen in a long time. There were several people in line in front of me and she gave each one a hard time and had a generally irritated attitude. This is my third visit to this location and her attitude and rudeness is consistent. I left without being able to complete my Amazon UPS prepaid returns. Will go to a different location from now on. read more

First off I had an order sent to this place!! Tracking number in hand went inner the store to get it!! Met with a rude counter person that said they had no recollection of this order or tracking number. After I called UPS headquarters to verify it being there. What a pain in the a--. I will never do business here! Thanks for the memories!! read more

NO STARS (if I could use). I was taking my packages, any packages here to process. Soon after they would not print receipts for packages sent. Now they refuse to take any USPS packages at all."Tara", the woman working there is VERY RUDE and accused me of not spending money there, as I left thoroughly irritated because she kept me waiting till she was ready to tell me she would not take my packages. Which in fact I have spent money there! Not anymore. And I advise anyone else to steer clear of this place. They do not deserve our business. She should be FIRED!!! WORST CUSTOMER SERVICE EVER!!! read more

extremely overpriced i was charged $5 to print out 2 sheets of paper in black and white meanwhile the ups store on mccarren only charged me $1 and i asked the cashier why is was so exp and she was very rude about it. read more

Sorry but the workers are very slow. Sometimes their baby comes to work with them . I suppose with the cost of daycare and perhaps wages, this keep things real and they have to bring the kids to work. I really don't blame them and I'm grateful they are there to work. But it's seems they are unreasonable slow. read more

I had an amazon return but didn't have a box with me as I was on my lunch hour. I had a paid return label so thought I would pay a few dollars for a box there. I waited for 15 minutes while not being acknowledged and watching this lady bubble-wrap, tape and box an item that seemed to take forever. Watching her I thought she did not appear very experienced in wrapping. Next it was my turn. Finally someone came back from lunch and assisted me. I told her I had return label but need a box. She went to back to look for one for 5 minutes. The other lady then said she would find. She brought 3 boxes out; one large, and 2 smaller. She said the measurements looked like it would be better using 2 smaller boxes together. So she uses the two, taping them together. She uses a very small amount of those air pocket plastic filling that she brought out from back of an old garbage bag as if it had been recycled. She used minimum tape to tape the two boxes unevenly together. She then rings me up for $39. I said the shipping was paid for. She said this was for the 2 boxes and filling. I told here this is not right. And that I was expecting to pay under $10. She said "the owner" will get mad and it's already in the system. I said well $39 is way too much for this. She adjusted something and brought it down to $29. I was stuck at that point and had to pay this for $3 max of material. I have called corporate and they say they will send complaint to store owner as they are franchised businesses. I will definitely come back to this review if owner calls me back and refunds me the majority of this. For now, bad store in many ways. PP read more

horrible service! the system allowed an online notary to be made and I took time off work to go get my papers notarized to be told they dint do appointments even though online allows appointments to be made. no care! read more

I was honestly hesitant to go to this UPS store seeing the reviews but didn't want to drive another 25 minutes to the next closest UPS store, so I gave it a shot. I got there and there was a line of about 5 people and thought "Oh, great! This is going to take forever." I was out of there within 5 minutes. The employee was really nice also. Not sure if something changed at the UPS Store or if people reviewing are just entitled, but I have nothing bad to say about my experience today. read more

Look at the replies UPS gives. It's all the customers fault, our exceptions are too high, we have no patience, we're rude. Let me tell you something. The truth hurts and sometimes you NEED to listen to it. Your service sucks. I just went to another UPS store that was busy. I was in and out in 5 minutes and totally happy. Don't tell the customer they are at fault when it's your disrpect, failure to staff properly and sitting on your butt in the back office reading facebook posts. Get up and do some work, man that second register while you have a line going out the door. I'm not the only customer complaining here, you have others who took their valuable time out of their day to tell you that you're treating the customers badly. read more

They see people in line and they prefer to ignored them. Rude and can't ask questions...