I had an excellent experience at UPS thanks to the outstanding assistance provided by one of the employees her name was Jennifer. She was professional, efficient, and exceptionally helpful throughout the entire process. She took the time to ensure all of my questions were addressed and made the experience smooth and stress-free. Her attentiveness and commitment to customer service truly stood out, and I highly recommend her for anyone in need of assistance. read more

A very BIG Thank You to The UPS Store off McCarran in Reno. I love their tagline....be unstoppable! Personally I try to be unstoppable...my tagline is Dream Big. I totally trust this special UPS Store and location with my very important packages. This is my 2nd year to UPS my very special winning Art Quilt for the 36th Annual Hoffman Fabric Challenge. I won last year and I hope to win again this year. Thank you to Carson and the amazing UPS staff who care so much about their customers. The quality of customer service was Five Star. My Amethyst Fender Guitar Art Quilt was wrapped and boxed professionally with Carson and I was able to insure my art quilt. My package will be in Mission Viejo on Tuesday. I thought the value of insuring and UPSing my package was very fair pricing. Thank you for the care you take in our packages and the service you give your customers. I am a proud UPS Customer. Julie A read more

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1/2026 I had an Amazon return and wasn't aware that packaging is sometimes included, as I usually still have the original packaging it came in. Deep provided excellent customer service by advising me to check with the representative first before purchasing additional packaging. I thanked him, as that advice could have saved me $6.49. That said, it was well worth the cost for such outstanding service--not just because I could have saved money, but because not all representatives take the time to offer helpful information or go the extra mile these days. read more

The UPS Store - Deep excellent customer service - Printing Services Near Me - Reno, Nevada

I have had a mailbox at this location for about 5 years. Generally, service is good. The staff rotates through to another store, so its not always the same people. There was a period of time that service was poor, I thought about cancelling my mailbox. There were issues in having packages checked in improperly, I had to frequently wait for someone to dig around the store to find my package. Those issues seem to have been resolved. It is very nice to have peace of mind that anything i order and need delivered will be signed for and safe until I pick it up. read more

The UPS Store - Shipping supplies - Printing Services Near Me - Reno, Nevada

Excellent UPS store. The people inside have helped me multiple times with a range of services, from complicated Amazon returns to notary assistance. Very quick, efficient, and accurate service, and UPS always has among the best shipping and packaging costs--a good value and a good experience at this location. read more

The UPS Store - Safety deposit boxes available - Printing Services Near Me - Reno, Nevada

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Great place to get my shipping & copies done. Been coming here for many years. They do a excellent job always

This location is one of the best ups stores I've been in. The employees are friendly, quick and efficient. They have an Amazon scanner for returns which makes it nice if you don't want to wait in line for an employee to do the return. They don't have bathrooms inside and with the remodel it feels small but all in all, this is a great place you can mail a letter, send a package or return your Amazon purchases. read more

Beware!!!!!!!!!!!!!!!! This UPS privately owned franchise store are making fraudulent charges and I believe this store discriminates against Latinos they charged me 5 dollars to print a black and white return shipping label for an amazon package. For example, printing a label from a UPS store may cost around $3, while using an email to print a label can be as low as $1.50 for file processing and printing. The receipt seems fraudulent the transaction ID didn't' register on the UPS online website and customer service from corporate couldn't justify the charge. I'm sure I'm not the only person that they've done this too. The next step is to walk in the store and talk to the owner in front of his face to confront him on this ridiculous charge!!!!!! read more

The UPS Store - Receipt - Printing Services Near Me - Reno, Nevada

Great service, and quick and easy to do! Tyler was very helpful in the process and made it go by great!

This UPS Store is a franchised subsidiary of United Parcel Service in NorthWest Reno. They provide shipping, shredding, printing, fax, passport photos, personal and business mailboxes, and notary services. This is a locally owned business with a really friendly & helpful staff. The real value here is the convenient location on McCarran at MaeAnne Avenue. Give them a try & they'll always do their best & earn your repeat business.. read more

I shipped 2 day air mail a package for $147 on December 31 and it still has not arrived. You are the WORST. I called today and was told my package was lost and then later that they found it. They TOLD me to get a REFUND from UPS because you suck. Worst delivery service ever!!! I am going to get a refund and spread the word on how awful you are. Andrea read more

UPDATE: I want to clarify that I was not "frustrated," nor did I ask anyone to do anything illegal. The employee initiated the encounter by stepping aside and yelling to himself, "I'm so tired of everyone treating me like I'm fing stupid." I paused and calmly said, "Let me find the right number." He then went to the back and began screaming that I was "fing stupid along with other insults. Another employee witnessed the entire incident and appeared visibly uncomfortable. I'm asking that you take accountability for this unacceptable behavior and issue a proper apology. Please do not deflect responsibility or suggest that I was attempting anything unlawful that is both inaccurate and inappropriate. Original Post: I had a scheduled fingerprinting appointment at this UPS location, and the experience was incredibly upsetting. The employee unexpectedly began yelling profanities at me and cursing me out without provocation. I was so shaken by the verbal abuse that I had to leave immediately. I reported the incident to UPS corporate, and while they assured me it would be investigated, no one ever followed up. It's extremely disappointing to be treated this way and then receive no response or accountability. This was not only unprofessional it was deeply distressing. I expected a basic level of respect and safety from a company like UPS, and unfortunately, that was completely lacking. read more

The UPS Store - It was definitely this store. Please reach out to me privately, I will not share my personal details or the employees here out of respect. - Printing Services Near Me - Reno, Nevada

Since when did they start charging for UPS products, such as padded packs and envelopes? i have never encountered this before at any UPS store. Maybe it's a new thing? I came in to finish up some paperwork that had to go out - I had a label but needed a padded pack and a pouch for the label. I asked the young man behind the counter and at first, he pointed me towards the wall of generic envelopes, etc. Then I asked if they had a UPS padded pack and he went and got one, then handed it to me. At no point was I told it would be $3. At any rate, I proceeded to put the label in the pouch, and affixed to the padded pack, then placed my documents inside before sealing the pack. The self service machine was out of order so I stood in line. When it was my turn, I asked for a receipt and the young man behind the counter told me it would be $3 for the padded pack. I was confused and told him I have over 25 padded packs at home that I got for FREE from UPS and the only reason I asked for one was for sheer convenience. At any rate, I ended up leaving with my documents, confused and annoyed. Is UPS going downhill that it's now charging customers for their products? Or is it just this store? I just wish the guy who handed me the UPS padded pack would have told me I'd be charged $3 for it, it would have saved me time. read more

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I went to this UPS location hoping to find someplace to print some special pictures onto a particular type of fabric. Not having any luck in some typical stores that offer printing services, I went into this particular UPS location. Not only were they able to print my pictures, a particular employee was especially helpful in making sure the pictures/printout were exactly the size and quality I needed. He spent time helping me out and I got exactly what I needed. He made my whole day that much more special and I appreciated the expertise and patience he gave me. The cost was lower than I expected. High quality, awesome service, and value I appreciated!! read more

Been coming to this UPS store for years and in the past, had UPS do printing for me for my business. Carried in a Amazon return in the pouring rain that was probably 50 pounds and then was told that I needed to print a label with them which costs $5 for an hour of computer use and $.50 for the paper. Ridiculous add on charge, and the employees were of no help or even cared to explain the reasoning. The staff here have gone downhill over the past six months I've noticed. Maybe the store should rethink this ridiculous $5 surcharge to print a single page black and white paper. I suggest using other stores or companies for shipping in the future. read more

The UPS Store - Printing Services Near Me - Reno, Nevada

I went in to get a document notarized and get two copies of a photo. The employee helping me was rude. I was mailing one simple envelope. He notarized one of the photos without asking me. I had an entirely different piece of paper that needed to be filled out per the document instructions. He told me I had to pay again if I needed another notary. He then grabbed a cardboard envelope to ship the documents and I told him I have an envelope. He mentioned tracking it and I had to explain it's just going regular mail. They aren't signing for it upon receipt. I need a stamp. He asked me to grab a blue envelope off a countertop that was a few feet away. What do I need this for? Again, I have everything I need except the notary. This guy was smug the whole time. He clearly has no idea what he is doing and was not helpful. He was confusing me and didn't care. I will never go back. read more

I shop Raleys all the time and I was so happy to hear that the UPS store was going in the store and I didn't have to drive over to Berry Boulevard to mail my packages any longer read more

Sam, the clerk that assisted me, was very personable and helpful. He took the time to explain the shipping options and prices. Sam made us feel confident that our package was in good hands. Sam is an asset to UPS. Thank-you Sam. read more

Carson was a great help and quick/efficient. Staff is courteous and usually quick with all services.

If a zero was possible they would get it. Always a line slow service and little help. Was told to go to another location because they were too busy to help me. Won't use this location anymore read more

We have frequently come here to ship packages, do returns to Amazon, etc. but today I had to special photos for a citizenship document. I called and talked to Deep, who was very helpful. I came I. to have the photo taken, and Deep remembered me from the phone call, and understood exactly what I needed (special sizes, etc). I was in and out in about 15 minutes with EXACTLY what I needed for my application. He was great! read more

Quick and easy! You don't even need to bring box to return Amazon stuff. Lots of parking

No customer service! We walked in and three associates just stared at there computer, no one greeted us as we came in or said we will be with you in a moment. Just ignored us until one of them were ready. It was really rude. read more

I used this UPS store to mail out a large watercolor portrait that was framed and under glass. They wrapped it up very well to ensure the glass wouldn't break (Although it was pricy). It was delivered in the same condition I sent it and I was treated up for their expertise. read more

The UPS Store - This is the large piece UPS wrapped and shipped for me. The glass didn't break. - Printing Services Near Me - Reno, Nevada

I use UPS stores a bunch, often for Amazon returns (or other returns) and sometimes just to ship things. I've had only positive experiences here with anything I've ever needed to do. I did fax something once and it was kinda expensive but I'm not going to hold that against them - especially because they're open later than many locations and were there when I needed to fax! I shipped some Christmas presents last year and learned the (very crucial) difference between their online services vs. in-store. So I waited in line for a little while (have never had to wait very long) only to find out that they didn't offer the flat rate shipping deal from their website - I had to enter all my info online and print the label at home. That's the only 'hiccup' I've had and the person helping me was good at explaining the difference. I left a little frustrated but again, not holding it against them. I need this store! :-) It's also a little bigger than other locations, I think, and there are usually a bunch of people who can help. read more

The UPS Store - Masks still required, it seems - Printing Services Near Me - Reno, Nevada

I came here as I was told it was a return center for Spectrum equipment. I was returning some cable equipment as I cancelled the cable service I didn't use. When I walked in I was greeted and told someone would be with me in just a moment. As an employee finished up, they quickly catered to the next customer. I explained my purpose of being there and he said he had no problem with helping me to do that. He quickly scanned what he needed to scan, took the equipment, and printed out receipts and informed me to keep this copy as they do not have a history of returns in their system. It cost absolutely nothing to do this. This entire process took about 5 minutes and I left a happy customer. read more

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Breaks my heart, but after 20 years having a box here, it's time to leave due to inconsiderate, uncaring, money pinching new owner. Be very concerned about your mailbox security as well. None of the new employees knew me and yet handed me my mail without ever checking my ID! Last owner and employees built this place up with hard work, ethics, and respect for their customers. New management does not have your back! read more

Gave this place another try since they were the only location open at 7:30am and I wanted to drop off packages before work. I walked in 1 minute after the tall employee with the UNLV sweatshirt. This was at 7:47am. There were no lights on. He walked to the front from the back after turning on the lights. He pretended like I wasn't there as he logged into all three computers. Then someone else came in luckily to ask about package pricing. He said he couldn't show her the boxes because there was a huge mess in front of them. He was very peeved that she even asked one question. She even said, "You don't seem to want to be here." And again, he just stared at us. This encounter was so bizarre that the other customer stopped me in the parking lot to discuss how weird the interaction was. She and I both agreed that you can't trust this place for anything. read more

If you are considering using the UPS Store in Northwest Reno - DON'T! We are supposed to have our mail forwarded to us twice a week in the winter months. They used to know how to do this, but for some reason have had a brain fart and cannot forward our mail to us. I just learned (by calling them), they DID NOT SEND US ANY MAIL LAST WEEK. Who wants to be without your mail for a week? I no longer trust them or think they know what they are doing. I would be very leery of relying on them for any services. Just sayin'. read more

Came in to return some AT&T equipment and the process was quick and easy. The lady helping me was friendly and helpful. All of the staff had great attitudes and can certainly brighten your day even with such a quick visit. read more

Absolute rip off. They con you into thinking you can print. Then charge $5 "computer fee" to print on top of normal pages. FedEx, CVS other UPS stores. No one does this. Whilst a scam charge, 1 piece of paper $5.50. What a disgrace and the owner defends it and is all in on ripping off people. read more

Wouldn't recommend for passport photos Post office would not accept the passport photos that I had taken at this store. When I brought the photos back, I was told that there are no refunds because we saw what the photos looked like before we left the store. So...buyer beware. They are not responsible for knowing what is required of a passport photo. It turns out that the post office will take photos when you turn in your paperwork there, and they are very nice. I highly recommend to do it that way. read more

This particular store and this particular owner have been here for many years, as such, this store has a well earned outstanding reputation. I had not been in there for years but had an 11 page fax I needed sent. Turns out as this was going to a government fax it did not go though on the first try...busy, busy, busy! The staff were extremely pleasant and helpful. I regret not having the name of the tall young man who helped me. He went above and beyond. I paid and left it in their hands to continue to retry the fax number. They indeed did that for two full days, no success. I then decided to mail it with return receipt requested. I was able to do that there in one easy step. My refund due on the fax was processed immediately. This store is a winner and they have my business! read more

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I've been to this UPS Store location a few times over the past several years and have always received exceptional service. During my visit yesterday, the young man helping me was courteous, knowledgeable, and patient. We had a UK Student Visa application to be sent to a processing center in New York and also needed a return label for it to be sent back to us. The young man helping me was very efficient and helpful. The visa process can be very trying but I felt relieved after having the shipment taken care of here. read more

The UPS Store - Printing Services Near Me - Reno, Nevada

Fast friendly service. Excellent place for Amazon returns and ample parking here. No line on a Monday at 5pm.

This place is the best. I came in to send a package. I appreciate their willingness to help me today. I wish everybody could be as nice as Ms.Amber, Who was the great lady to help me out. (Shout out Ms.Amber, and. UPS for hiring good friendly people that know what to do) read more

The UPS Store - Front of store (kinda hidden) P.s. very nice people - Printing Services Near Me - Reno, Nevada

Finally a location with customer service, tact and expertise. After a rough experience at the Lemmon Valley #4252 location telling me a 3rd party QR code was not for a UPS tracking number location although as seen attached it clearly was- I drove a half hour to this location. The gentleman at the counter scanned the QR code, printed and affixed the shipping label and handed me a receipt in a matter of seconds. He not knowing what I just went through with a rude owner Sam at another location - was nothing but polite. All three staff members at the counter were all there with an excellent attitude and willingness to help. I thanked him for doing it so quickly and easily and explained my experience at another location who told me it wasn't for UPS even though I set it up as a UPS ground shipment through the 3rd party Mercari app. He said it was actually really basic and anyone should've been able to do it. That he was sorry to hear that the other guy was so rude, when clearly it was indeed for UPS. Thank you all for your knowledge in processing QR codes for mailing labels. Thank you for the positive friendly demeanor as well - it was well worth the drive and I immensely appreciate your time. It turned my off day around! read more

The UPS Store - The same QR code store #4252 location told me wasn't for UPS. This location scanned and was able to process in a matter of seconds. - Printing Services Near Me - Reno, Nevada

This "UPS" store doesn't have any supplies of UPS air bills or UPS boxes. Shipping via UPS at this UPS store is a challenge...I've used this location several times, and they usually have inexperienced staffers who don't know how to key things into their computer system behind the desk. One of the packages I shipped through this store didn't arrive at the destination...unknown whose fault it is, but the people who don't know how to use their own systems don't inspire confidence. They also charged an exorbitant amount for a tiny bit of bubble wrap today (needed because they don't have supplies like UPS boxes on hand and had to wing it). Just because they accept UPS packages for pickup doesn't merit using UPS's ID in the store name. There's very little else they can help UPS customers with. I won't use them again. read more

Needed to get fingerprinted. Staff members were kind, compassionate, and got the job done quickly. I'm satisfied with the services. Thanks again. read more

On-site Notary wouldn't notarize a doc that the same location notarized 2 days prior. Sent me to the other location and notary wasn't there. Such poor service and experience. I will not be using this location for anything again. Heck, I'll drive further and pay more to avoid this location read more