They don't seem helpful or friendly at all. This the 2nd time I had to use them and both staff treated me the same way. Like I was taking up their time. These days I'm looking for customer service. There are others companies that charge about the same and do it with a smile! read more

I didn't get my package today, even though I was home at the time FedEx claims they tried to deliver it. They claim there were "security retrictions." I don't know what they mean. I don't live in a gated community or HOA neighborhood. There was road constuction at one end of my street but not at the other side. Does this mean a FedEx driver doesn't know how to go around the block? read more

I sent some paperwork over via email to have copies made. I drove 30min to get to the store. A gentleman was on his way out the door as his shift was ending. He showed the lady Allison, working how to print my documents. She stated that she didn't pay attention to what he showed her. Needless to say I'm still here 40 minutes later. Still waiting while she keeps helping incoming customers. She said " I guess I could call another store and ask them to walk me through it". I am going to patiently wait just to see how long this process will be. I am at a loss for words. I will not be back to this location. read more

Thank you so much Roberto for carefully packing my treasures in a box to ship to my Son and Grand Kids in the Bay Area. You were great at your job! Julie A read more

FedEx Office Print & Ship Center - FedEx Office in Sparks off Los Altos Pky. - Shipping Centers Near Me - Sparks, Nevada

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One of my favorite locations because there's usually no line and the staff is professional and courteous. This location is smaller than the other standalone locations, however, it still has everything you need in a FedEx Office Print & Ship Center, including workstations if you need a space to use your laptop, etc. I've used a workstation several times and it's met my needs - there is a bottle of hand sanitizer, cube of outlets if you need to plug in a laptop or other device, and a printer for your printing needs. Of course, if you need to fax something or have a print job, shipping and packing, etc., you have to go to the counter. Another thing I like about this location is that its supplies are usually stocked up, so I am able to grab what I need when I leave the store. My line of work requires that I use the padded paks with the pouch for the shipping label, and this is the only location that almost always (98% of the time) has those available (and I've been to the other area FedEx Office Print & Ship Centers on a regular basis, so I do know). I understand that this may not be important to most people, but it is for me in my line of work, so I appreciate it! read more

FedEx Office Print & Ship Center - Front of store - Shipping Centers Near Me - Sparks, Nevada

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This is the worst shipping experience I have had. I ordered a Mac computer shipped through FedEx ground. The seller required a signature. Since I work all day, I missed the past two days of deliveries. I received a call from this office asking if I would like them to hold it at a location for me, so I requested Los Altos and was assured it would be there today. When I woke up today, I was notified it was on the truck for delivery. So I called Los Altos to find out where the package actually was. I was placed on hold, then told 5 attempts were made to deliver my package. This is FALSE. I have a ring camera. I then asked if it was on the truck. She rudely said, "No and we will not attempt to deliver it anymore." The incompetence of this location is wild. If I could leave zero stars, I would. And they don't care, which is even crazier. read more

This location can only ship limited items. Must drive 6 miles to a full ship center to ship most things. Don't waste your time here.

Tandy was great! Super busy time when I came in and she was helpful and worked fast and did my return for me with a smile. Good customer service Thanks read more

Keegan was hopping busy! Still he managed to fit me in knowing I had a flight to catch. I'm sorry to make his life more complicated this morning but I sure appreciate it! Place was clean and organized. Have been there for the copiers and that was great for printing out my documents. Any snafus the staff were right there to help. In a time when everyone is understaffed, these folks are working double time to serve everyone. Phone rings off the hook also! Only one person today to do it all. read more

The nice lady at the counter printed out the label that I emailed prior to arrival and assembled my package for me from start to finish. Thanks! read more

The workers are seriously incompetent. Been twice they sucked both times. The guy who is prematurely balding is actually the worst.

I would give them less stars if I was able. I needed copies and was treated in such a shabby manner that I left and went to UPS where I was treated with respect read more

Why do your hours say you're open from 9am until 7pm if you're going to close at 6:45? Drove almost 20 miles, arrived at 6:50 just for the store to be closed. Was submitting this review at 6:57 and the employee walked past me in the parking lot. Great service!! Thanks for nothing... read more

I cane to drop off a box and unfortunately i have medical reasons i can't wear a face mask. So thank you for making me feel like an outcast and not welcome. Not only did she report it to the entire store i was respecting the "social distancing" policy! It's not a law to wear a face mask! Disappointed and disgusted by this inappropriate behavior! I've also been to this location previously and have not been told anything without wearing a face mask sooooo must be the young employ that doesn't know the laws or was improperly trained. I will be speaking to a manager and i will update this post. read more

I've had issues with this place twice now. 1. I went to print items and the machine was having issues (wasn't printing the information on my documents). One of the girls (white girl with glasses was nice enough to help me). 2. I walk in 10 min before close (my fault) and an African American girl with curly hair asked what i was in for and i said, "to print and fax." She didn't reply. I went to print the documents and the machine was having issues again (kept printing the documents at posters instead of 8x11 letter). She came and told me how to fix and charged me again. Fine, I'll take the hit for .65 cents. Then I head over to the fax machine and at 6:00pm, then she says, "everything turns off at 6. Sorry." I'm like.. you couldn't tell me that when I walked in?!When you knew what i was there for!! Rude. I was pissed, and so was the other woman that was in there trying to send out documents as well. Feel as though maybe some people should learn customer service. Sorry not sorry. (Btw: I'm not racists when I describe color, I'm being descriptive. I feel I need to clarify that for some people) read more

I am embarrassed to say that I reviewed the wrong location. And we're sauce the two people that work at this location are incredibly frustrating. I have gone twice now and my partner has called three times and every single time it has the same experience. Almost complete lack of acknowledgment and it seems like we're bothering them more than anything. One time my husband waited over 15 minutes because someone was using the computer there was nobody else in the store and the staff member had clearly seen the person using the computer 15 minutes go by and my husband asked if he could use a different computer The staff member then proceeds to tell what appears to be now her daughter /friend/coworker to get off the computer and the daughter goes back behind the desk. 15 minutes went by of this person using a computer and not even being a customer. If you know exactly what you need and don't really care for kind customer service that this is a place for you but if you might possibly have a question or or just a fan of friendly service I would recommend you go elsewhere. read more

Aizza exceeded my expectations for customer service! I had a project that needed to get done asap, where I needed to print something from my email. She made it so easy! She had me email the file to the store and then showed it to me on the screen and had me show her which parts of the documents I needed to be printed. Literally seconds later and she had all of my documents ready to go. I purchased a couple of folders to put them in and punched holes in the paper, and like that my project was ready! It took less than 5 minutes from the time I walked into the door. This place is awesome and totally relieved the stress I had about getting my project onto paper format. I have been here before and the customer service was always great, but I felt like Aizza was ready to go the extra mile. She is definitely an asset to the company! read more

FedEx is awesome. I went here and felt stupid. I had a ups package but the box had FedEx prints all over it. While standing in line, this lady was having issues with her email stating to go there for a package. It was taking quit sometime. Well the customer looked at me and apologized and saw that I was on my iPhone. She then asked me to help her. As nice as I am I tried helping with the situation, but her email was so random that it would not bring up her bar code. Thankfully it was just us two customers there. The worker was very patient and trying everything she could to help this lady out. Well getting back to my stupidity, I told her I was just dropping off and she looked at the postage stamp and said "I hate to tell you this but your at the wrong location." Oops oh well, at least she was courteous. The location was great. Easy access to a main road. The place was nice and orderly. Everything has its place and labeled. read more

Would be zero I'm not complaining on this store just fedex in general how are you people still open with all these orders being delayed and lost and sometimes never seen again. If your employees actually knew how to read correctly maybe I would've had my order in time but here we are 5 days after and I get a update saying my address is wrong, trust me my address is correct I triple check every time before even going to the next step. This is all due to negligence get better workers read more

Whenever I do govt related copywork I bring it here. It's always been good & they will take care of you, even if you accidentally print a letter size copy onto a 11x17, for example. read more

One star because there was no 0. Ordered from a very reputable company who unfortunately used FedEx for delivery. Five days after delivery date and still nothing. read more

This place offers 5 star service. I went there twice in the same day, and always received quick, courteous service. I sent out Christmas packages and made copies in less that 10 minutes. And my boxes arrived to their destination on schedule, in perfect condition. Also, considering the weights and distance, FedEx did an outstanding job at a fair price. I couldn't have had a better mailing experience. Thank you! read more

Had a gal named Rosie help me send a package to my baby sister. She was very helpful and had a great sense of humor! I'd come back to this fedex more often if I lived in reno. read more

Mary was super nice!!! Answered all my questions over the phone and in person it was an even better experience! Thank you Mary!

The current staff is terrible. They could care less about helping people and they never smile or respond to friendly comments.

These folks are the best! Nine days before Christmas they are still helpful, efficient, and most of all, friendly and a real pleasure to do business with. I highly recommend this store. read more

A lady named Mary was the one who helped me. Spent $160 mailing 2 boxes to California via ground. Spent 40 for the box and packing of 7 gifts, 200 total. They do not package in front of you, instead charge you and set the boxes behind them all scattered and move on to the next person. I asked Mary could I please add insurance. She prints reciept and I ask is the insurance on here and she said oops nope, too late. I ask can I watch you package them up and add tape (I brought my own) she said nope, I appreciate the sentiment but we got it. I was right to be worried. I just recieved a message from some hub worker asking if an unwrapped damaged gift was mine. It somehow fell out of the box she supposedly packaged so well, and is sitting somewhere lost. I have no way of finding where this gift is or how many others fell out. Package has yet to be delivered. Do NOT trust these people. How did one large gift the size of a shirt box fall out of a big box and it's still moving??? I highly recommend you avoid this fedex location at all cost. When I went to ask for help locating this special gift she just shrugs shoulders and says I cant help you. You need to file a claim online. Yea a claim for a box that you neglected to add the requested insurance on. Horrible customer service and this package made it 20 miles before falling apart. They are supposed to be professionals. Ruined my dads Christmas gifts. read more

I always get my prints done at this fedex....but today when I called, the girl I had to talk to was absolutely amazing and got my prints done when I emailed her my documents. I did not notice the time when I went to pick up my prints knowing that they close at 6pm on Saturdays. I was on my way at 5:50pm so I figured I would give them a courtesy call and let them know I was on my way. Well the male that answered the phone said sorry but I lock the door at 6pm so if u are not here by that time I cannot let you in past 6pm. So I said ok that's fine I understand company policy, I hope I make it. I literally pulled up at 5:57pm as he was locking the door. I ran up to the door, but since it was locked he just pointed at his clock inside and said no it's 6pm. I was trying to tell them the actual time was before 6pm and all I needed to do was run in and grab my prints! He was just smiling and laughing and pointing at his stupid clock, which I'm sure if he looked at his cell phone it would have said 5:57pm! I have worked in customer service for 15years! Seriously where has the real customer service gone! read more

Julia Ramirez the Center Manager is amazing. She went above & beyond to help our company. I can't thank her enough, & she really inspired me to make each individual experience one of a kind!! read more

Ordered something to be printed and bounded on Friday night for Saturday pickup. Store called on Saturday morning and said they needed a release to print. Told her it was on the website. She said she would print and I would have to show them the release when I picked up. Received completion email and went to pick up. Girl at desk told me they didn't bind it because they didn't have the binding that I ordered (didn't mention that in the call). I said to do the one they had. She said it would take 25 minutes - I told her I would go shopping and come back. Came back in an hour- still not done and she told me she was too busy to do it. Then she offered to drop off at our house. I took her up on this. Then she called and told me it got jammed in the machine when putting the binding on it and that I'd have to call on Monday to discuss a solution. This was in a voicemail and I tied to call back but of course they were closed. I guess I'll be going in on Monday. Worst customer service. I think my solution will be canceling my order and going to a different branch. By the way- I'm a mother to a 3 month old after an emergency csection. This thing I'm printing is a workout and nutrition plan to get me back on track. Maybe it's the hormones and the lack of sleep but this had me in tears. read more