All the reviews are right. Generally decent customer service experience, but there's a lot of room for improvement. Lines are long and you can tell the employees don't care. read more

Should be minus stars.I went in for notary services and Tara was the representative she was rude, argumentative and would not hear me out. I was told to "take my business somewhere else ", "leave and don't come back ".I went to their website and read the reviews suprise,suprise there were several (more than 4) reviews about Tara's rudeness. I do wonder how this business can ignore her behavior. read more

I've been here several times and I can't say that I've ever had an awful experience. I've come here when I've needed a notary or a few copies in a hurry. Copy costs are quite high compared to other places, but at least this UPS store is in this location providing a much needed service. I know I'll be returning to it in the future should the need arise. read more

Today i stpped by to return a couple of Amazon items. There was the the usual African American woman behind the counter, helping a customer ship a package calmly with the usual line out the door, she deserves 5 stars. The other white girl was arguing with a customer who was trying to use the computer in the lobby and asking for her help. She walked off into the back, couldn't care less. She came back 10 minutes later when the customer was still begging for her help. She said she had a headache. What an absolute mess this place is. And what the heck is with the owners response to the negative reviews! I feel so sorry for your employees. And you have the nerve to complain about not being able to find workers? Maybe treat the two you have better?!? read more

UPS Store 2972........Two Krell amplifiers used worth about $9000 taken to UPS store 2972 Reno, NV. Paid to have them packaged. Put in one thin walled box each with inadequate bubble wrap. Weight 63 pounds each. Delivered with destroyed boxes from free movement within. Every surface scratched and/or dented. Parts felt moving inside. Complained. UPS picked up and took to distribution center in AZ. Agreed they were not packed correctly. Without my knowledge, shipped back to Reno store with no protection at all. Store manager would not even unpack without my son being there to do so with him and take witness to their condition. Destroyed! They are going in a system in my home and now have to go in with all the damage showing. Finally, got to talk with someone higher up at UPS after dozens of emails with no help. They finally agree to refund the cost of shipping, $100 per box shipped, and $2000 "Goodwill", which to me iWent back to manufacturs an admission of guilt. Told me that since I didn't pay for insurance only insured for $100 each box. I said if they were properly packaged wouldn't need to spend hundreds of dollars on insurance. er for internal repair, no parts available to repair all the dents and scratches, they shipped back FedEx and arrived in a box within a box, multiple layers of corrugated cardboard on every side of the amplifiers, plenty of bubble wrap in the interior box and between interior and exterior boxes. Then put on a palate. Arrived perfectly! UPS is a joke. Sadly all the photo files are too big to upload to this site. read more

Worst customer service ever. I honestly think it's sad that a company like UPS would let someone so rude as Tara to work there for so long. It's laughable really. I go there simply because it's the closest thing to us. But I know every time I walk in there If Tara is working get ready for an absolutely disgusting attitude. She really surprises me every time I go there. Right when I think she cannot top her previous performances she surprises me! ‍ read more

What they need is a dedicated line for just scan and go drop off packages. Waiting in line to wait for people notarizing for 10 minutes just to drop off a package and get it scanned is ridiculous. The person working the counter should just vocalize to the line if anyone just wants to drop something off really quickly. read more

This stores employee Tara Johnson really really needs to get a job someplace else any were else, my wife and I probably have had the worse customer service experience ever in recent memory, Tara attitude and piss poor customer service made me pissed enough to contact here and at corporate. And if I saw her on the street I would so unload on such a total waste of a person. She is everything a business should never ever put in front of customers. The things she said to customers as well myself and my wife we're not necessary and show her total loss of connection with the task at hand. And Tara if you are still reading this I dare you to have a spine and contact me I have plenty of words for you. read more

This store needs a facelift, brightening, cleaning and cleansing. Full of negative vibes that seep into the pores of the workers. Play some music! Lines always long, customer service training needed. They get the job done on their terms. This area is growing rapidly, just a matter of time before someone comes along and opens as their competitor. Bye, Felicia! read more

I went into this store to ship an item I sold online. The lady did not even greet me, instead ripped my shipping label out of my hand and I asked if I could have a box. She took my item, and then went to the back to find a box for it. She came back and told me it would be 11 dollars for a box. I told her that I wish she would have told me before she packed it that it would be 11 dollars. I told her that I was not going to pay for the box because I thought the price was absurd. She ripped the box open and then threw my item on the table and told me to go to the post office and walked away. Worst service I have ever had and will never come back. read more

I sent something overnight at this location. It didn't go out, possibly due to New Year's Eve. However, when I called this morning to find out when the documents would be picked up the girl working was completely unprofessional and rude. It was honestly the worst customer service I have ever received. She kept cutting me off before I could finish talking and seemed genuinely annoyed that I was asking her for help. I asked for her managers name and she refused to give it to me, just kept putting me on hold. These documents are detrimental to the closing of our home that we are selling. We payed for overnight five days ago... It would be nice to know when they're going to be sent out! read more

I wanted to give a Huge shout out to Hannah, I've come to this location twice. She's been a huge help and has answered so many questions! Amazing customer service! read more

Wow--This UPS store sets some kind of Yelp record--at least for Reno...I am now not heading in there, as 17 of 20 reviews already posted--are not just negative--but terribly negative..and the reviews all say the same thing--the staff at this UPS store--has simply terrible customer skills...Whoever owns this "business" needs to get this straightened out...A business needs to use yelp as a learning tool---Otherwise the owner is not running a business, but managing a hobby...Pass.... read more

I do a little eBay selling,mostly as a hobby. Sometimes if I don't have or am out of the proper size box I will drive to the postal annex in Spanish Springs. The ladies always take great care of me for just a few bucks. Today I decided to try the UPS store on Lemmon Dr. by 395. What a mistake. After waiting forever in line, grouchy guy took my item into the back to pad and box it. Came back and started typing into the register; Miscellaneous Taxable over and over until the cost was well over $20. When I inquired he said that's what it is. "I had to do this that and the other". I lost money on my item and I am fuming. I will NEVER use UPS for ANYTHING. read more

I wish i could give this store a zero! Honestly i have only ever had 1 good experience there with the manager being kind but today i was met with anger and hostility from one of the workers. He told me i was stupid for following the drop off instructions from Amazon. He screamed at me to get out of the store because i told him "you don't have to be rude you could just tell me, I'm sorry you were misinformed" he said get out and don't come back her. Oh don't worry i won't!! read more

Tara gave me very lousy customer service and seemed to hate the world, people or giving her the benefit of the doubt, just having a bad day!

Went to come make a review about my terrible experience at this location, and realized I am not the only one who has been treated poorly by the employee, Tara. I went to ship two packages, waited in quite a long line -- no worries I wasn't in a time crunch. While standing in line, I watched her pick up the phone twice, and hang up on both calls, without speaking one word to the people on the other end. From the beginning of my interaction to the end, I felt like I was imposing on her in someway, and felt very much like a burden for answering a couple simple questions a customer might ask - what are my options for shipping and confirming the shipping address - both times I felt like an inconvenience for even asking. At the end of the checkout process it was time to pay, I was not sure when I should insert my card and so I asked, she then said that I need to wait and loudly announced that she's sick and tired of impatient people and made direct eye contact with me. Once I left She shoved my receipt at me. After looking over it the information both from my name and my recipients name were incorrect, even though they were written on the package clearly. After reading the reviews about Tara, I am very shocked that she is still employed at this place. I am not one to hate on customer service, as I know it's a hard job and some people just have hard days, but this is unacceptable with the amount of negative reviews she has received. Update to respond to the reply from the store: okay, but what are you excuses for your employees terrible customer service and rudeness? I love how you completely ignored that part of the review, which was the majority. Do better, good to know you are reading these reviews and not making any changes! read more

If I could give this place zero stars, I would. My husband mailed a large package to the East Coast and used this store because it's closest to our house, and the package recipient wanted to return it UPS. He was hesitant, because we've always had super bad service at this store. Once, while he was waiting to be served, the owner was on the phone with someone, yelling and screaming at them, while customers waited to be served, it was a joke, at best. But, I digress. One to this experience. The clerk measured the box, and told him it would be over $80 to ship it. He wasn't prepared for that much, but paid it, as he needed to get the box shipped. When our friend returned it after repairing it, his shipping total was a little over $40, also from a UPS store! My husband felt he'd been overcharged, and saw that the measurements on the return trip were smaller than the measurements this UPS Store gave him. He stated by calling UPS, only to be told that the UPS Stores are franchises, and UPS actually has nothing to do with them! After much digging, he found the corporate site, and where to complain, which he did. The operator understood the problem, and promised to get back to him the next day, after contacting the store. She never did. We found out after many more phone calls, that the local store (Lemmon Valley) wasn't returning the calls to the operator, or any others we had contacted. My husband perservered, and finally found out the store had overmeasured the box, and indeed overcharged us. They said we'd have a check within a week for the excess charges. Well, a week went by, and then another, and another. To make a frustrating story short, we waited from July until September to finally see a check. We will never use this store again, and will drive the additional miles to use the Fed Ex store in midtown. They are somewhat better most of the time, and a whole lot cheaper, and they guarantee delivery. This UPS Store is the worst ever, as others have noted. Avoid at all the costs, and stay away from the owners, they are absolute jerks. read more

The worst customer service ever. I walked in with two things to ship. The guy behind the counter just stared at me and asked me what I wanted. He had a political video playing on his video very loudly. Instead of turning it off he left it playing so that we had to talk over it. He didn't ask me how I wanted the packages shipped, he just picked what he wanted, which ended up costing me $81 to ship two packages. Never again. I gave them another chance and I was right the first time. Tara is the rudest person that I've ever dealt with at UPS and not very good at her job. I have officially written this place off. I'll use FedEx from now on. read more

3 reviews My complaint is about store#4252 216 Lemmon Dr. This is 2 instances. About 2 wks ago I used the computer where I brought a flash drive to print docs. It wouldn't print & gave an error to release job by staff. I told staff who had me do it again & saw error. Then they went to machine came back & printed it again. That was 3 copies of one document. They charged me all 3 copies & computer charge when brought a flash drive no internet. I went back yest where 4 pages were on one job on flash drive. Computer again having issues getting in, but waited. When time to print I asked for help, so I wouldn't have printing issues. He wouldn't help & said it prints over there. Plus, settings on double sided & fixed and greyed out to where you cannot print single sided. My lender needs 4 separate single pages and sent in one file. I hit button & error msg. I told him & he had me hit print & another error msg. He goes to machine & does something & hits print. This is now 6 copies double sided total instead of 4 single sided copies. I then had to go to machine and copy 4 single sided pages. Plus, the xerox machine prints a xerox page between jobs which I am not paying for their machine wasting paper on these sheets. I tried to explain at counter that I feel I should pay for one print job 2 doubke sided pages and 4 single sided copies which is 6 pages. I don't feel I should pay for 4 other pages & xerox pages when I asked for help from the beginning. I didn't even get a chance to ask all this when the man screams at me in front of my grandchild. He is saying I am stealing and calling me a thief. I am not a thief. He said I complained about computer from moment I got there. They are deliberately screwing people having then print & print again watching the error & then they fix & print. This happened twice in 2 weeks to me alone. They want more money & screwing people & the. Gaslighting calling us thieves. He screamed at me and wouldn't even let me explain anything and then told me to get out & not pay & 86. They also lost money because I was going to get a notary & have done notaries before there amongst other things. I came back a minute later & dropped money on the counter & left. I am no thief & don't steal. This happened to me twice. How many others? Another woman left the store for another reason & slammed door behind her. If you can avoid going to this store I would. They are crooks, scream at you in front of young children even & have no customer service. They don't clean the place & I wouldn't go there anymore even if didnt tell me 86. Sad part is I actually have family & friends that work at warehouse & UPS purposely will not hire anybody. They pay a decent salary, but keeps everyone as contractors to where no benefits are given & no unemployment if let go. UPS is becoming terrible all around it seems. Go some where else if possible & definitely not this store. read more

As a new temporary resident of Reno, i found myself in need of a mailbox, and this UPS store is the closest to my home. After reading all the bad reviews, i went into this store, for the first time, expecting the worst. As it so happens i even met Tara Johnson, the only employee mentioned by name in the reviews. To my surprise, i have no complaints whatsoever. Hell, she was actually quite pleasant to deal with. Ill see how service is as time goes, but for a first visit, i was impressed. read more

Worst customer service ever. Twice in the past week I have been there half an hour after opening, and the store is still closed. Went back ten minutes later and the gal was taking a personal call on her cell phone. I waited five minutes before she acknowledged me. Every other time I have been in when they are actually open, the person behind the counter acts like I am inconveniencing her by being there. One gal has actually been nice and helpful to me, but every other time I have experienced terrible customer service. read more

Horrible experience line is long as it is when I get the register the old lady Tara was so rude trying to charge me to mail an Amazon return when I had the label from amazon on it which I printed at home. All she had to do was scan my label and take the package like they always do but she refused trying to charge me to scan it since when do they do that? Trying to rip people of any way she can. Sucks it's the only ups store in the area. read more

Don;t go here to get notary work done. I had to help her out with the I-9 and she still got it wrong. Now after paying and coming home to look over her work closer, I will have to go back in to have her fix her work. I don't get it, "looking right at my driver license" and asking what is this??????? OMG, OMG not good..... But went to UPS beacuse this store is close to where I live. and Yes I did read the reviews but was hoping that things had changed..... NO they haven't and PLEASE PLEASE dont use this UPS store. read more

None of the employees were wearing any masks or gloves, right now, when the pandemic is at its height. Then, they wanted me to 'drop off' my small amazon return package without scanning it. That's a NO-NO in my book. read more

Unfortunately I am writing a negative review. Today I went there to drop off an old AT&T router as I was instructed by at&t to do. I walked in and nobody greeted me. I walked towards the counter and the woman who was working there her name is Tara Johnson did not even look at me after I said hello and was at the counter. I then diss good morning and still no reply. This time Mrs. Johnson looked at me and took the router from my hands without a word. Walked to the other register and begin to process the router. I then asked if there was anything else I needed to provide in order to send off the router. She finally replied and said "as long as you have a confirmation number it's fine". She did not speak another word to me. I found them to be very rude. It was a fast process. There was a couple also there that were printing and one more person walked in after me. read more

Like everyone else has stated, this UPS store is horrible. We paid for next day delivery and it got to its destination two days later. We went in for a refund and the girl at the counter was clueless and literally afraid of asking the other employee how to process the refund. Finally the other gal came over and they were sitting there typing away without looking at us or speaking to us for like ten minutes. Finally we asked if they needed us to sign something and they said no, we don't. Sooo they just let us stand there for ten minutes without saying anything when we didn't need to be there?! WTF?! Totally wacko read more

This store by far has the worst customer service I have ever seen I was met by a rude ungodly kept woman with long broken gross purple nails who was rude from the very start I cancelled my transaction in the middle of it and drove 20 min to barring Blvd store and was told my package did not need new packaging as the First "lady" told me I did because she didn't want to redo a label for extra insurance long story short I would drive to Carson City if I had to before I ever try to send from there again read more

3rd time here. 1st 2 times were ok at best. Not the most friendly but I was just mailing back to Amazon. Today I needed to mail my DirecTV receiver back. I waited while another customer was being helped even though there was another employee that could have helped me. I brought the return shipping label but didn't put it on because it was USPS and I figured UPS would need their own. The lady ( should have looked at her name) said no they could use the USPS label but couldn't give me a receipt. I said I need a receipt as proof I dropped it off. She said take a pic of the label. That wouldn't prove I gave her the receiver! She then said well, take it to the post office in the most condescending tone. She could have printed a UPS label and given me a receipt. If I could leave 0 stars I would. As I was leaving she said in a syrupy voice "have a nice day" which we all know was to just be a bitch. UPS.com is my next stop to file a complaint since she represents them. read more

Lady wanted to charge over 300 dollars to ship a computer and monitor and then said that price does not include weight and insurance so would be more. She then picked up the computer and dropped it on the scale. Asked about bubble wrap and she argued she would only bubble wrap the box and not the actual computer. How about some customer service and being pleasant. read more

I went in to have something Notarized. Tara Johnson didn't even acknowledge that I or anyone else entered the building. I had to ask her twice if the date was the 19th. I set my paper on the counter that needed to be notarized and she just grabbed it and my license and told me to sign her book. During this time she had no personality whatsoever. No hi or hello or even go to hell. She just totally ignored me. To those of you that go there for shipping instead you should go to an Office Depot store. They ship FedEx and Post Office and charge a lot less that the UPS store does. All of their rates are expensive except the notary because of state laws they can't charge you more than $5 for the first signature you need. I can't believe on top of charging you $2.50 for the first page of a fax they also charge another 50 cents if you want a copy of the confirmation page that comes out. You should go to Office Depot for faxing too you get your confirmation page free. The only reason I went in there is because I needed something Notarized. Next time I will try another UPS store and maybe get someone with a personality that at least says Hello when you walk in. Don't these people realize that without customers they wouldn't be necessary and would have to go somewhere else to get a paycheck. Tara Johnson if you didn't work at this store it would probably be a better place to go to. read more

This location has the absolute worst customer service I have ever been subject to! Too bad you have to leave a star to comment m. Workers are dirty, no greeting, as a question and they look at you like you are stupid. Won't go here again! read more

Don't go here. They will overpack a semi-fragile package -that is going less than 400 mile ups ground, and charge you $40!!!!! The old lady there was extremely hard of hearing and oblivious to the fact that I was coughing-she kept asking me to repeat myself-as I was in the middle of coughing!!! Once I paid the exorbitant amount, I asked her when it would get there. She didn't hear me and just started with the next customer, so I had to ask her again. This lady is not a quality employee. Please get someone else-because if she is there again, I will walk out and take my business elsewhere!!! read more

"Is she REALLY reviewing the UPS Store?" Why yes, I am. I suppose I really am biased. After having two boxes "disappear" from my porch (and no, I do not live in the ghetto), I decided to pay extra for UPS MyChoice and have my orders (I have a bad online ordering problem) delivered to the UPS Store of my choice. Tara knows us by name and will often pull our boxes when we walk through the door. I appreciate that touch, especially when she is in the middle of dealing with a line out the door. I have seen some reviews mention customer service but when she is buried with a long line, I cannot blame her for seeming a little stressed. I have personally never heard her being rude to any customers and she works as quickly as technology allows. The reason for the 4 and not 5 stars has to do with the fact that she is often alone and SWAMPED. The managers/owners should really think about adding another employee or two. She is competent at what she does and should be given some help. read more

This is the most awful store with the most awful customer service I have ever been in period. With a line of people one employee said to another "can you stop doing what you're doing and get these people out of here." I only go here once in a while because it's convenient and close to my home and now I will never ever step foot in that store again. Obviously the management does not care based on these reviews. read more

Mary was awesome and took the time to save us money by making our return box smaller, thank you!

Every time I go into this UPS store, I receive rude, and unhelpful treatment from the employee. I was instructed by Spectrum to return my old modem to a UPS store and they would handle the return without charge to me. So I slapped the return label onto the box and took it in. The female behind the counter said it had a Fed-Ex label on it. I told her what I was instructed to do and she began to open the package in which the new modem came. I asked her what she was doing, and she said she had to open it up. Since when do UPS store employees have to inspect the contents of each package before shipping? I left, thanking her for nothing! When I came home, I called Spectrum again, and was told that seemed very unusual because they have a contract with UPS stores to accept the return and ship it back to them. So, he kindly provided me with the address of a Spectrum store I could return it to instead. So Bad and so rude and unhelpful UPS store. I don't know why I keep going back there. How are they still in business! Never again. read more

THE MOST HORRIBLE CUSTOMER SERVICE EVER! The owner is rude and not helpful AT ALL. All UPS stores are contracted to help with returns through Amazon. I simply needed a box taped up, literally less than 12 inches of tape. I had also spent over $20 on boxes to ship other items back to Amazon. The OWNER wouldn't tape up the box without charging me for a small amount of tape and then refused to help me. My next call is to Amazon as well as UPS Corporate Office. I've never had issues with a UPS Store in the past with Amazon returns. I was so happy to have a convenient location near my home, but I will never step foot in this store again. BOYCOTT. read more

Beware of Tara Johnson!! She deserves the "WORST CUSTOMER SERVICE" award, hands down the worst person UPS could of let work there. I will be taking my business elsewhere solely because of her. read more

Sent a print order to them over the weekend - It was 4 pages. Called on Monday at 1:00pm and was told "oh, we haven't checked the email for online orders yet" She talked to manager and he said the same thing. I said "Why not" Its only 4 pages. She gave me the bosses name and I called customer service for online orders. They contacted the store and talked to the printer and will call me back when she hears back from them about my order. UPDATE: well the manager called me to appoligize and say that my order was ready. Instructions for order was to keep information confidential- my papers were laying on the counter face up for everyone to see. ( i should have know better they were tax docs) Never again. Customer service for online printing was very nice and tried to get this done. I will not go to Lemmon valley ups store again, I will drive farther to get better service and you should too. read more