I shipped a very expensive package and spent 275 bucks to insure it, so I was watching it and realized I had a number wrong on the address. The value of package made delivery people nervous so they wisely held onto it. I couldn't fix this online, and UPS told me only the shipper could change the address. The owner was very helpful and solved this for me within 30 minutes of notification. Never went online to compliment anyone before, but this was worth it so know the owner is definitely on top of his business. Thank You Sir JV read more

My boyfriend needed to get a very heavy package packed up and shipped for business urgently. Not a huge problem except the products weighed a total of 60 lbs and he is ten days out of surgery and unable to lift anything over a half gallon of milk. Stacy at the UPS store on McCarren came out to his car and unloaded the 6-7 boxes from his car and took them into the store then packed them up for shipping. She really saved him from an impossible situation. Thank you Stacy read more

Not sure if the employees just hate their job, or if I caught them on an "off" day, but I haven't been fed so much attitude when trying to give someone money for a service since moving to Reno. I noticed the low star reviews prior to going in, but though, hey, how bad could it be? My box is packed, taped, labeled, and I have all the appropriate info... The "cashier" who shall remain nameless was short and snippy, grabbing a form and saying "ya have to fill THIS out". Ok I though, no biggie. "Ground is$44+change. ""It can't get there before the 25th" she stated. "Ok" I said. "What's in the box?" She quipped... um.... "shoes" I said. Just a super grimy feeling throughout the entire exchange. I paid and bolted as quickly as I could. I chose this place due to its proximity to my work and conscience, but I will gladly go out of my way to a different location or even dare I say... USPS.... read more

I have had excellent service with this store. I have had a mailbox with them for 4 months now. They are all very personable and would call me by my name from the first week. They go the extra mile for me. Last Friday I forgot one of my packages and the clerk came running out to the parking lot to flag me down and give me my package. Most places wouldn't bother but these guys really take good care of me. read more

On January 30th I came in here to mail W2 & W3's out to the SSA for my company, USPS Priority, so I can have a tracking number and to make sure it was stamped with January 30th date. The older woman (Osa?) handled everything. I look at my receipt and check the tracking number today. Not found. I drive over there and spoke with Mike the owner. He said he would get back to me later in the day. Six hours later I hear from him, and he has stated there was a "glitch" on USPS website and there is no tracking number. I asked if I would have a tracking number after the "glitch" was resolved, in which he said no. I will have nothing and never know if this gets lost or delivered. Awesome. I hope Mike is prepared to pay for any fines I may get, from the SSA if that envelope does not arrive or gets lost. I just called my friend who works for USPS..there was no "glitch" in their system January 30th. The only "glitch" is this incompetent business who clearly has no idea how to operate or comprehends what they are doing. I am not the only one on here with this rating. I will never use this place again, and I plan on letting every colleague and anyone I know about this horrible situation. read more

Needed a Notary so I stopped in, the first thing after asking for notary svc. the attendant pointed to a sign listing all the things the don't certify, approximately 16 different things. I told the attended I just needed my signature notarized and she called the Notary. The Notary had a "bad" attitude and looked at my Advanced Directive and said she could not Notarize it because two pages missing (pages that didn't apply to me). I explained that she was certifying only that I signed the document and not that I had used all pages available whether or not I needed them. She replied that she was certifying the whole document. The paragraph below her certification stated that the Notary only citified my signature but she ignored that part of it (a statement written by the State of Nevada). Been to that store three times for three separate things and have never been able to get anything done properly. read more

WORST UPS STORE EVER!! Do yourself a favor and drive a mile to a different mailing location. The employees here do not care about your packages or their jobs. read more

Worst customer service I have ever experienced. Very rude employees. They told me they stopped accepting Usps packages apparently because I had too many. How does this make sense? They have a contract with the post office to accept packages on their behalf, but if you bring them too much business, they will not accept it. They are always in a bad mood and seems like they hate when people come in because they have to do something that they are getting paid to do. Very lazy. Do not use them. I will be reporting this matter to corporate. Update. After writing a review on pissedcustomer.com the employees attacked me under anonymous names, extremely unprofessional. I can't imagine them staying in business much longer. I have even witnessed how they interact with other customers at the store, very rude and unpleasant. They should be ashamed of themselves. read more

I needed help mailing several packages that were large and very heavy. The UPS worker named Brittany was a huge help. She helped get the packages from my car to the counter. She also helped me with several mailing options that saved my business money. I know I thanked you in the store several times, but thank you again Brittany. read more

Worst UPS Store ever, rude employees and very expensive !! They totally over charge their customers !! They keep doing it, they wont be there much longer !! The last time I was in there I brought a book of stamps.....I paid close to 12.00 dollars....how can that be when stamps at .49 @ 20 a book.....will never ever go back there !! It didnt hit me till I got home.... read more

I received excellent costumer service from Britt. She was very kind and thorough when walking me through my shipment of an international package. read more

This place is a complete rip off. I'll be going to USPS moving forward. I attempted to mail a package Saturday morning and was told to get it there Tuesday it would cost $57! Ridiculous. read more

Each time I have been here (after 3PM during the week), they have only had 1 person working there. You can see a line almost out the door each time. I was behind a guy getting something notarized so that took forever. It should be an in and out experience here but it isn't. Workers aren't particularly friendly either. read more

I had to go here to send out a package for AT&T. There was no one in there at the time and the guy that was helping me was very friendly.

This is the absolute worst UPS store that I have ever been to. Not only is the staff extremely slow and rude, but just last Thursday I dropped off a HP laptop computer to have packaged and sent off via USPS with a prepaid shipping label that I had sold to a customer of mine online and my package was not sent out on Thursday, not sent out on Friday, not sent out on Saturday and when my customer began contacting me on Monday morning questioning when I would be shipping out as there was no tracking information, I immediately called the store only to be told in a rude manner that my shipment did in fact go out and to contact the post office. I then contacted our local post office and spoke with a supervisor and found out that my shipment did in fact not go out and was never scanned in by USPS and was probably still sitting at this UPS Store. I then contacted UPS customer service headquarters and filed a complaint as well as the BBB and not 2 hours later, tracking information was suddenly being updated. I then received a phone call from the owner of the store who stated very clearly to me that USPS refused to pick up from their location because their trucks were full and I told him this was a blatant lie. So, all in all, my shipment was held from Thurs. thru Mon. and I received a bad rating as a seller. This place is a complete joke and should be shut down due to their incompetence!!! Btw, they also charged me for packing materials without even packing and closing my item in front of me! It was simply put on the back counter as I finished paying. My suggestion is for everyone to head down to the UPS Store in Sparks on Baring Blvd. where the employees are pleasant and knowledgeable. read more

We have been ups box customers for at least 5 or 6 years. There have been mistakes over the years of which we have tried to be understanding ie wrong mail put in our box mostly. It did make me concerned which if any of our mail went to another box and was not returned by that box recipient. Things have gotten progressively worse over the last year or so. We have been full time traveling in our motorhome and depend on efficient forwarding of our mail. One time it was lost for 3 months and finally returned to the store. Numerous times we received mail not belonging to us which I returned. Even package slips that must have set in our box weeks before I had the mail forwarded. I returned those. I asked if they would consider reimbursing for postage at least. Never heard from them. Next time I happen to talk to them I was told it is not the policy to refund. That was it no "thanks for sending'' or "sorry for your trouble". I sure felt sorry for the customer who was suppose to receive the packages. THE FINAL BLOW was last week when ordering my mail forwarded, I had them repeat the address to me then sending it NOT as requested & much hassle tracking it down after not receiving it in a week when it was suppose to be two days. When I called to insure it was sent to the correct address, before going seeing where it REALLY went they repeated the correct address as I gave them. . It was NOT sent that way. That's it. We are done. If you care about your mail, go somewhere else I'm sorry to say. read more

Ugh. Don't bother with this store - go to the UPS store just down the road at South Meadows where you will be treated with kindness and respect. This morning I stopped by this S McCarran store to get some documents notarized and the associate was unbelievably rude to me from the start of our interaction. She spoke to me aggressively, refused to notarized my documents while accusing me of lying, and then raised her voice as she walked away. This is certainly no way to treat people. I went 5 minutes down Double R to the South Meadows UPS Store, was treated with professionalism and kindness, and was able to notarize and ship my documents. I encourage you do to do the same. read more

Ugh what a crummy experience! Although I put most of the blame on the parent UPS rather than the UPS store. This started out by my having to get a 2 lb package to my wife who was across the country in 2 days. The UPS store told me to ship this 2 day air, and the price was $72. A bit steep, but I didn't have time to shop around (later I learned that USPS and FedEx both offer cheaper 2-day solutions). I sent the package out on Thursday, and the 2-days made it a Saturday delivery. I tracked the package, and the UPS website said the delivery would be "normal", but I noticed that on Saturday the package was no where near the destination, with no current updates. I called the UPS help line, and they could not offer any explanation either. So it's clear to me the package won't meet the delivery date. I asked if they would deliver on Sunday if they missed Saturday, and the answer was a resounding NO. I asked if the package couod be picked up on Sunday if it was in the destination warehouse, and the answer was also NO. Finally the package arrives at it's destination in Monday...a four day delivery with no explanation for the delay. I applied for a "service guarantee" refund at the UPS store, and was told that UPS corporate handles the refunds, and a check would be mailed in about 10 days. The refund check arrives in that timeframe, but the refund amount is only $66. I call the store again to ask why the descrepancy, and got an answer three days later that the $6 is for the Saturday delivery charge, which they do not refund. So much for a custormer service guarantee...this is really cheesy. High price, slow delivery, poor tracking and less that 100% refunds. I'm glad there are other options out there! read more

The worst, let me repeat the worst most lazy person I have ever dealt with! There was no customer service, she did not want to help me and acted like everything I asked was not possible.. I will never come back to this location! Terrible employment! read more

Complete idiots! I went in to return a package, and they mailed it back to my house for no reason. The return address is in a completely different state. Smh. read more

I went to this store for a lot of my holiday shipping and I can't say enough about them. They were very helpful and knowledgeable about everything. I would definitely recommend using this store for anything you might need. read more

I stopped in with my father-in-law to return AT&T equipment, they told him to take his equipment there because he was canceling his service, we were both skeptical, when we arrived about 2:00 p.m. the store was very busy with 2 girls behind the counter both waiting on people and two people ahead of us. We both gave each other a look, thinking we were going to get the run around and we had to wait only to be turned away. A girl came out from the back and waited on one of the customers and then another cashier waited on another person, then the lady who had came out from the back was ready to wait on us. My father-in-law started out a little rude saying AT&T sent us here, she immediately said she could help us. Then she asked for his account number, they did not tell him he needed it and he began to get a little upset, she was very gracious and said she may be able to look it up, which she did, she scanned the boxes and gave him a receipt and we were in and out in under 10 minutes. I want to thank her for not giving us back the attitude we were giving her, she even gave my father-in- law a wrapped mint as he was coughing from a raspy voice and offered me one as well. It turned out to be a good experience, especially when we were expecting the worst. Great idea att had to have ups stores take their equipment. read more