On-site Notary wouldn't notarize a doc that the same location notarized 2 days prior. Sent me to the other location and notary wasn't there. Such poor service and experience. I will not be using this location for anything again. Heck, I'll drive further and pay more to avoid this location read more

Great service, even when they are busy! They make shipping and returning a breeze! Thanks guys.

Unfortunately I can't recommend using this UPS store for packing and shipping fragile materials. In a previous shipment, I had them pack and ship something to send to a family member with a fragile item in it. They put some airbags in the box and called it a day, and the item showed up broken. It wasn't super expensive so I wasn't worried about it, but I made a note to pack my own boxes in the future since I know proper packing standards- I worked at a pack and ship store for several years. Today I went to them again to get some packing peanuts so I could pack the box myself and just turn it over to them for shipping. The lady at the counter said they don't sell packing peanuts. She went on to state that UPS has banned them. She offered me airbags again, which will not work for a truly fragile item. I called the Office Boss store across the street, and they were happy to sell me some peanuts. If this store truly doesn't offer appropriate fill or follow best practices in shipping (2 inches around all fragile items) then I cannot recommend that you have them pack your fragile items here. The staff is nice, and their other services are decent, so it pains me to give them a low review, but the packing and shipping aspect really needs some work. Maybe they can look into cornstarch peanuts, which are widely available. read more

I went to the UPS store at McCarran yesterday expecting a long line. Instead they had enough staff to take me right away. I had two items to be returned to Amazon, each with different sending instructions. One required the customer, me, to properly wrap the item or pay the fee, $10, for UPS to box it. The other item did not require this; UPS would take that item and send it back without me having to do anything other than put it back in the box it came in. I wasn't sure which item required me to wrap it. I was a little stressed that I mixed up the paperwork. The woman who helped me, Amber, was super patient and helpful. She made me feel okay about my confusion about which item used which set of instructions. After she told me that boxing one of the items would cost $10, I told her I'd wrap it. I brought a grocery bag , scissors and tape to do this. She took grocery bag and scissors and properly wrapped the item in a fourth of the time it would have taken me to do it. It was great to have this task done so efficiently and with a conscientious and pleasant person to help me. Amber made a difference in my day by the way she dealt with me. In this she also represented UPS as a good place with which to do business. read more

I went to mail a box with a label to print out. They charged $5.75 to print a single label! I have never been to a private mailing facility whether it's UPS or FedEx, etc. that would charge more than two dollars at the most. I was shocked. I understand businesses have to make money, but this was exorbitant. They lost me as a customer forever. It says something about their mentality that they would charge that much for one label just because they can. read more

Great store and customer service excellent. I had to fax a 12 page document to the east coast. She tried 3 times and it wouldn't go through. So I called my contact on east coast to tell her that UPS store would be emailing the documents instead of faxing. Went through perfect and was received. Thank you so much. I'm a Very happy customer of this THE UPS STORE !! read more

Wanted to charge $5 for me emailing them the shipping label that the return I was doing said was free. Very odd as the other UPS stores do not do this and I've never had an issue with other locations. Don't go here. read more

I have attempted 2 times to have this UPS store help me & direct me in printing out a few digital scans I have purchased from ETSY. I can do this at home, but I wanted to be able to use the knowledge of a professional to make sure I do can make the beat print possible. The 2 times entering the UPS store it has been like I am bothering the staff. Their personalities are in comparison to ROZ from Monsters INC. Absolutely customer service is absent. I would understand if the store was busy and they were trying to accommodate a bunch of people at once. But when you are the first person who walks into the store with a smile on their face. You should at least be greeted with the same courtesy. Maybe a hello, smirk and not feel as if needing their assistance was like pulling teeth.I didn't know that printing out some Super Bowl signs 8x10 would be too much for them to endure. I have decided I will drive over to Plumb and Arlington now for future UPS transitions. Even though it is out-of-the-way, the service is impeccable over there and they are more than helpful. Giving them a two stars is for the mere fact they were opened on time. read more

I needed an image scanned and put on a thumb drive. Last time I was here (about a month ago) they provided this service for $5, kinda high seeing as how the same service is about $1 at Kinkos. But $5 is a value to me because I live closer to this UPS Store. But this time the dude working tells me its $10 for a service that takes less than 2 minutes. Just highway robbery. I'd rather just take a drive a couple miles to Kinkos. I'm giving two stars because I am sure they serve other people's needs for mailboxes and mailing stuff fine. But if I ever need a mailbox or need to mail something I'll go elsewhere. I fully believe you should take your money elsewhere too. read more

I've been to this store many times for convenience of location and these last two times have been nothing short of easy, professional, and friendly. Alex helped me today and Sai helped me the other day and I received outstanding customer service from pricing, to boxing, to choosing how to ship and even recommending how to handle the insurance. I don't normally leave 5 stars but they have earned it. read more

Dealing with USPS is never pleasant. They always act like they're doing you a favor. So when I had two large, odd shaped packages to go cross country, I went to the UPS on McCarran. To her credit, Lilley did not laugh at my pathetic effort at packaging. She helped me; politely and efficiently. Great experience! read more

This UPS store needs to be better about vetting who they rent boxes too and who they allow to use their mailing address. Allowing scammers with fake businesses to use their address is completely irresponsible. read more

The UPS Store - Printing Services Near Me - Reno, Nevada

Never going to this UPS again. I was charged $7 for getting a piece of paper printed out. One piece of paper. She said the reason for the $5 is for using the computer, and the rest is for the fees and the actual printed paper. I told her I'm not using the computer at all. She said that she has to charge ME $5 for HER having to use the computer for MY copy. Ripped me off. Next time I'll go to my usual UPS store on Vista in sparks. They usually charge me a couple cents up to $1, MAX. It's like McDonald's charging me $5 for using their grill and $5 for using their ice cream machine for making me MY food lol. read more

Showed up here with a package at 4:58 PM, door is locked. Hours say 9 to 5, it's 4:58, Iphone time, not on a watch. 2 customers come out, so I poke my head in saying I arrived at 4:58, Um, yeah, we've already shut down. read more

This is the best UPS store I have ever been to. Excellent prompt, friendly service! I have used them for shipping , copies as well as notary services and everything has been handled efficiently and with a smile. Even when they are busy, they manage to make everyone feel welcome and as if their time matters. Highly recommend! read more

I had a prepaid label to return something to the manufacturer for warranty repairs and had extremely efficient, thoughtful, and helpful service from the associate (Amber?). I had brought my own box and packing material but was concern it was too large, Amber reassured me the box would work fine. She also provided tape to secure my package. Honestly, I expected to be suggestive sold on a difference box as well as charged for the tape. I worked in Customer Service/Sales for over 15 years and can't imagine doing the job during COVID! Amber is a rock star. This location is further away from me than the one on Keystone, but I came here because of the higher reviews. Glad I did! Would highly recommend. read more

Solid staff, competent, helps you ship your stuff, and cheerfully takes pre-labeled boxes. Public notary, always on hand. Parking lot, oddly sticky, but that's not their fault. read more

I needed fingerprints for work and this location is on the approved list from my employer. There were two employees working when I arrived and the one who does fingerprints was in the middle of lunch. Amanda happily abandoned her food, washed her hands, and assisted me with my fingerprints. Both employees were friendly and the store was clean and organized. read more

Had a return to make that was pre-paid through UPS. It was a jacket, I asked if  they had a mail bag that would fit and she said it would have to go in a box. She asked me if I had cash and I said yes. She boxed up the jacket and then charged me $8.48 for a box 12x4x12. I wondered if the box was gold filled. Most over priced box I've every bought. Won't use this place again, too costly. read more

I have to go to the UPS Store at least 5 times a week and the people who work here make it something to look forward to. Jenn and Zhong in particular are always kind and are intensely competent at what they do. Zhong offers mobile notary services, which has been a lifesaver for us when we needed it. I've used this location for a fairly complicated mail marketing campaign and they made it so easy for me. I also have my PO box here and love that I can access it after hours with a code. read more

Super friendly! I made the trip out to Reno from Cali for a day just to utilize their livescan services. The lady and the guy working there were both extremely helpful. Their customer service skills were above and beyond. Be prepare to wait a bit though...because they get extremely busy! Livescan services were on the more expensive side though...$75 while another place a few miles away charged $60. The nice this was...this store opened later. You're paying for the quality though because the lady really worked hard to make sure we didn't have any issues. They also offer post office services, faxing, and copying. Great place to go...5 solid stars. read more

Without a doubt the best service I ever received at a UPS store and I didn't even see the team member in the store! I had a horrendous protracted situation with (the main) UPS, specifically the 800 number service. A package shipped from London to be delivered to my home was rerouted to this UPS location in Reno, NV. After much time wasted with UPS, I called the local franchise and was so fortunate that Lynne answered the phone. For a week - almost every.single.day - Lynne called UPS to track my package as it floated around the country. It was finally shipped last week to a main hub in Los Angeles. If it weren't for Lynne and her amazing tenacity and detective work, I would have never been able to retrieve my package as the today was the last day for pick up. Unfortunately, NONE of this was posted on the UPS dashboard, only Lynne was able to discover this information and pass it along to me. Bottom line, please use this location. The folks here were friendly, helpful, and pleasant every time I called. Lynne is exceptional! If you have a package issue, she is the UPS whisperer. Do yourself a favor - DON'T waste time shipping with anyone else. See Lynne and her co-workers for an excellent shipping experience and stellar follow-up! read more

I'm continually impressed by all of the services this location offers. In addition to all of the mailing functions, I had my passport photos taken here a couple of months ago and today I had my "livescan" finger prints done there to renew my Nevada teaching license (only $30....the district use to charge me $55). The staff is always very kind and courteous no matter what you're in there for and they are very efficient, I've never had to wait more than a minute for service and awesome individualized attention. read more

Came to drop of an Amazon return that was a package less return. They would not take it unless I was somehow able to vaccine seal it again. Last time I use this store. read more

This is now my go-to UPS Store. It was crowded but the registers were populated and I got out the door in under 5 minutes. I'm handicapped and standing in line is tough for me, but I can handle 5 minutes. Thanks, Dylan read more

I came in to ship some things last week and (inadvertently) made it as difficult as possible for the associate who was helping me (Anna). She was extremely patient, helpful, and efficient in getting all of the stuff I was sending out of the wrong boxes, into the right ones, and on the road. Thanks for your help! read more

I've been to this UPS store on multiple occasions and I have had consistently bad service. The counter personnel are rude and most unhelpful. The last time I went there I was left standing in front of a clerk who ignored me, although there were no other persons in the store. When I asked for assistance she did not like the way my package label was placed. I asked her to help me do it the right way and she glared at me and slapped a label on my package. I was appalled at the way I was treated and appealed to the other clerk in the store to help me. She glared at me and would not respond but went in the back of the store and ignored me. I asked for a receipt and they would not give me one. When I got home, I got a phone call from a blocked number with someone on the other line calling me a "Karen". I tried to complain to owners but got no response. Good thing staples will take my packages in the future as I will NEVER set foot in this store again! read more

Needed notary services and Ian was fantastic. Made the process quick and easy. Glad he recommended other services which saved me a lot of time and effort. Appreciate their efforts for social distancing. read more

This is your standard UPS store, shipping, shipping supplies, mailboxes, a copy machine. What makes it stand out is the friendly and kind service that you get here. The kindly owner works every day behind the counter, and she and her crew are lovely people, always smiling, even through the crush of holiday shipping. One reviewer noted long wait times, and that's something I've not really experienced outside of the holidays. This is my "go-to" place for shipping and I prefer it over the post office, even though the post office in my neighborhood is a little closer. I spend much less time waiting here. read more

The staff here is the highlight. Been here more than a dozen times and each time the staff is helpful and seems happy. They also do UPS and USPS shipping so you can compare costs which sometimes vary between companies drastically. Not a huge fan of shipping stuff but it is nice when the staff is pleasant. read more

Nice people. Overpriced everything. I've been to several UPS stores and this one is by far the most expensive. Example: .99 cents for 1oz stamp. I know and understand they charge more since they aren't a post office, 20% more is usually the ticket. So your normal .47 stamp would be .60 no big deal. But 200% more??? No thanks. Rip off. read more

Needed a notary, easy in and out and you do not need an appointment. I found out from the gentleman there, that everyone that works there is required to be a notary. Nice. So hard to find them on the weekends or after most business hours. Will definitely be going back there. Best UPS location I've been to. read more

5$ fee to use their computer to print out a shipping label that you already paid for. Do not do business with this store, go down to FedEx Kinko's and do business there instead. Horrible gouging, luckily there's plenty of other stores in town who are much better. read more

I just moved to Reno, work from home in Somerset and drove here to ship some packages for work. However, I was very rudely informed that this store doesn't accept UPS account numbers because of the discount. How can you call yourself UPS if you don't accept UPS account numbers? The nearest UPS who does is apparently in Sparks so I'll gladly inform my company that all my shipments now need to go through FedEx. I thought regulars kept these small franchise locations in business? No one is going to become a regular when it costs $80 to ship a piece of paper to FL. read more

I was in the store yesterday to return a Direct TV unit. I was first in line but the woman with the gray hair and mask took the gentleman behind me. I believe she somewhat apologized but I could not hear what she was saying as I have hearing loss and she was wearing a mask. I told her I could not hear her due to her mask. She then waited on me after she was done with the gentleman she took first. Once she completed the transaction, she started speaking to me again and I again told her I could not hear her. Instead of being polite and pulling her mask down she decided to mock my hearing loss she spoke to me very loudly saying in a very condescending tone..."I know you cannot hear me because of my mask" and then screamed the rest of what she was saying. Everyone was looking at me. I gave the rating 2 stars because the owner came over to me and was very kind. However, this woman should not treat any customer the way she treated me and she not mock people of hearing loss. It is not our fault we do not hear well and someone with a mask makes it more difficult. read more

If I could give this location 0 stars, I would. Terrible service. This specific location- not UPS- has managed to royally screw up two important deliveries. Find another shop to avoid the hassles and the rude employees here. read more

Pick a different location. Customer service standards are very low. A few friendly words of explanation or acknowledgement do not cost anything and that location is missing that. The employees make you feel like you are bothering them. read more

This is the best UPS store around. The staff is great, fast and always friendly. I have to make daily stops at UPS and visit several but this one is my preferred one. The parking is also good. read more

I have never been offered help as I bring packages into this store. I recently brought two large boxes and they all watched as I struggled to open the door, twice. I am 67 and you would think they would be more courteous. read more

Allie K - I'm going to group you in with Holly C with regard to your negative review in that a store like this should have to greet you with "Your Majesty" upon entering THEIR store. It is YOUR responsibility to FIRST and FOREMOST walk into the store (without your heavy package) and ASK if you can get assistance from one of the staff members with your parcel in the event it was heavy and you suffered from rheumatoid arthritis. I absolutely doubt they would not send someone out to assist in this instance. In the event they would not assist in shipping it, there most likely was a reason why as there are certain things they can and cannot ship (wine being one of them they cannot if you bring the bottle or case into the store) due to State laws (please review the NRS statue that pertains to shipping alcohol). I also cannot agree with the fact that they wouldn't help you back out to your car with it (most likely because you didn't ask for assistance in doing so). So before you go pointing the finger, please note that there are three other fingers pointing back at you when doing so and you may want to take your own "customer service" skills into consideration which tells me I would not want to visit the location or store you work at simply because of how you think you should be treated based on what your opinion is of "good customer service". Paul M - Since YOU were the one who shipped the item, it is YOUR responsibility to follow up on it from a claim perspective. Parcels could get damaged or broken during transit and it's good you purchased insurance. I find it extremely difficult to believe they wouldn't honor the insurance. This store is ran like a Swiss watch and the staff knows exactly what they're doing. The same thing could have happened had you used FedEx. Your smear campaign pertaining to the review of this location doesn't hold water. Sean S - When you enter a store involved in the packaging and freight business, you are on THEIR time. They are not on YOURS. It is THEIR job to wrap each and every item carefully so it arrives at its destination UNDAMAGED. After all, you wouldn't want something you're trying to ship to arrive in a hundred little pieces around the holidays, would you? My suggestion - take a few extra minutes and allow more time for locations like this to get the job done. It sounds like you have a patience problem more than shipping problem. This location is not understaffed one bit. They just don't have enough people working there when YOU'RE there, which just sounds incredibly selfish. Holly C - Zhong is about the nicest and most accommodating person I've probably met in my entire life. I honestly can't say enough wonderful things about him and his staff. It's disappointing you took more time out of your day to write a negative review just because you weren't greeted with "Your Majesty" upon entering the store. I've been going to this location for many years and have never once had a poor experience. They're quick, efficient, courteous, and really know what they're doing. I've shipped so many things from here and have never had anything damaged in the process of doing so. They're very quick to help if all you give them is a little bit of your time and patience. That's what shipping stores are all about. Kudos to you, UPS Store! Keep up the fine work! read more