I just picked up the package back which I sent to our son in San Francisco 3 weeks ago. The package was sent to a wrong city and UPS tracking system didn't update us, but decided to send it back to the sender. Now this local UPS told me to pay the shipping again to resend it. The Renton UPS said they couldn't give the credit since it's the UPS system screwed up but not them. Robert gave me 1-800 number to get the credit back. I called and found out the UPS Corporate office doesn't deal with the individual claim unless the local UPS start the claim process. I'm literally screwed by our local UPS and UPS Corporate. Bad business!!! read more

Bad service and the two female and male workers discriminate. I wanted to purchase a single box but they refused to sell it then offered to package it themselves instead. Don't go here unless you need to. CVS accepts ups packages across the street. read more

I went in to this location in Renton hoping to get an estimate on shipping an item. One guy tried helping me but when he couldn't give me answers, he rudely walked away and the woman came to help me. She couldn't give me answers and then tagged out with the first guy again. We went around and around and got nowhere. I was giving them exact dimensions and weight of my item and they insisted I must bring it in and they can give me an exact price after they box it up. Free estimates are usually a common business practice, apparently not here. After looking online, I can go direct thru UPS, plug in the specifics, and get an accurate shipping price. read more

Just came return multiple items, asian women attitude to me.. ask me have to do faster. i have to pulled out many items on my list purchased at the same time. And i have to make sure I return correctly. Everything done in 10 minutes. I see no customer behind me. I dont know why she had bad attitude to me.she's so suck. She is racism to Vietnamese. read more

This was my second time visiting this particular store and was just in to drop off couple of items off at the store. I was never treated this fairly ever before. I was serviced twice by the same lady now and she treats you like a ghost. I asked her a question and she said nothing, completely ignored me with her eyes rolling at me. And she kept going to the next guy without even looking at me. UPS needs to do something about this franchise. It's a complete mess. I know it's a hard time but get some positivity in your day. TERRIBLE service! read more

This UPS Store gave me a prompt reply to my request for a shipping quote. Their pricing was very competitive and fair. They picked up two lots of mind, from an auction house, and did a marvelous job packing my items for a safe and quick delivery. They are the best! read more

$48 to pack a computer. Not even to ship it? You're out of your mind. $85 to ship it? No thank you. The dude who works there is very short, not customer service savvy. But the girl is very nice. Smiles a lot and friendly. read more

i don't really leave reviews, but my experience today was the last straw. looking at the other reviews lets me know at least i'm not alone here. i've come in three times now and every single time i have been dealt with extreme irritation right from the start. i myself have worked in customer service (still have it as part of my job) and so i do my best to keep a gracious mind. everyone has bad days, and i can imagine amazon returns (which is what i have been doing) are probably a little annoying for them. so i just was as helpful as i could, but they treated me like i was dumb, and were quite rude to me. today i came it with a few returns and she waved the scanner over my phone a couple times and then kept yelling at me that the problem was with my phone, despite the brightness being all the way up, which they never believe unless you show them. i know from personal experience that it is usually harder for handhelds to read a QR code, and it takes patience and finesse sometimes. but this woman didn't want to put any amount of effort into helping me. if you heard her voice it would have sounded like i had been there for half an hour yelling at her like a karen while changing nothing yet expecting new results. but in reality i had been there for about 2 minutes and was changing settings on my phone & switching barcodes trying to see if something would work. i didn't realize i could get a manual code for them from amazon until later, but honestly after the way she talked to me, it was everything i could do to not blow my lid at her, which no matter how i am being treated is not the person i want to be. all my experiences up until now in other ups stores have been at the very least neutral, so i will drive further to not ever step foot in this location again, because i will never come back. read more

Worst customer service ever . I came to return couple of stuffs from amazon . The guys over there told me that they will charge me for a tape to tape a LABEL to return. I been to so many ups store they usually have a tape at the counter where people can tape there stuffs for free . Come one one inch of tape you want to charge me ! I don't recommend this place . I won't never ever go back again ! read more

Male employee here is extremely rude and seems to hate his job. Not sure what his problem is but based on these other reviews I was not alone in my experience. There was too much appalling behavior to really want to type out, but just do yourself a favor and if you have to say anything besides "I'm dropping off an Amazon package", drive the 5 minutes down the road to the UPS in fairwood like I did. Pretty sure the guy behind the counter is the owner/operator and he not only was professional but he did for $17 what this one wanted to do for $70. The fairwood location was also much busier which I am not surprised about. If the owner of this location wants to know more feel free to ask. Your employee is certainly driving business away for no reason besides his attitude read more

I've literally never taken the time to write a review on yelp. But this was the worst customer experience that I have ever had and it is happened three times so far. The gentleman who was taking my returns yelled at me for taking too long and then walked away in the middle of the transaction when they have such poor cell phone reception I couldn't pull up my return label. They weren't even busy enough for there to be a concern he was the middle of the day on a Tuesday. Usually I'm someone who gives a benefit of the doubt but this was unacceptable. Please take your business elsewhere. And I hope that Amazon stops using them as a return center. read more

I have been enjoying the great service at this UPS store for at least the past two years and I have always had a great experience. Robert and the staff are always on their game, friendly and efficient. I would recommend this UPS store to anyone looking for such services because you can rest assured that you'll come away a very satisfied customer! read more

I read a lot of the reviews regarding this store and felt bad for the owners of this store. I have been coming here for 4 years regularly. I have never been treated with anything but wonderful service. The attendants that help me have always been quick to serve and been helpful with my questions. I am not saying others have not been justified in their reviews... just putting another word in for the opposite experience. read more

I have been coming here for a couple years, even though other UPS locations are closer to me, because the gentleman is always kind and professional. The Asian woman is usually rude but I just ignore it. Today, however, she was exceptionally rude and just plain mean. The store was busy and her attitude just made it worse. She doesn't handle stress well and it showed. Perhaps an additional employee would ease the tension felt by the 15+ customers who were waiting and watching the gentleman try to handle it all calmly. read more

Very rude customer service. I have had 2 separate instances where the male worker was rude and most recently the female worker was rude. I asked her a question yesterday to make sure my package was wrapped properly and was acceptable to send out and she didn't respond. I asked again to be sure and she snapped at me stating "I told you you were good to go, that means you are good to go!" I'm not sure whatever happened to customer service and kindness, but this store does not have it. read more

This UPS location has horrible customer service. We have came to this particular store a few times returning packages back to Amazon. We just left the store today March 30th and the customer service front counter lady whom happened to be Asian was very snappy and rude to say the least. I was standing there in line waiting patiently to be helped next. she overlooked not only the customer ahead of me who happened to be Africa American with a small child. She yelled out who was next I stated the lady in front of me, she ignored my reply and asked a Caucasian lady if she could help her and she was standing off to the side not even in line. What a way to be treated. Definitely not going back at this point. Front counter employees Definitely need some retraining in my opinion! read more

I have been to this particular store many times, each time hoping the two individuals working in there would be nicer-but they failed. I work with the public, so I know there are several people working in the service industry that should be cat herders because they are terrible with people. The two employees in this UPS, a man and a woman, are consistently short, rude, and all-around unpleasant and not helpful. If it is that bothersome to tend to customers, do everyone a huge favor and stop. read more

My husband and I have been coming to this store since moving to the area in 2016. We expect long lines when businesses are short staffed and extra busy during holidays, etc. We plan ahead and call when we need specialty services such as for extensive notary needs. We have found the owner/manager helpful, responsive, charitable, and all round reasonable. Same for his staff. We highly recommend this store. read more

The manager should really look at the reviews. I've been in here two times in the last week (first time ever used this location) to deal with dropping off Amazon orders, and each time the gentleman with the long hair has been completely rude; no hi, no smile, acted like I was a nuisance to him. I wanted his help while I was looking at my phone to make sure my printed labels matched the products I was returning, be it I didn't ask, but he was obviously annoyed I took his time. how do you work in customer service and act that way? When we were done, he said nothing. turned around and walked away , and as I opened the door I said "have a good night" and nothing in response. . No "thanks", nothing. I will never be back here and it's the most convenient location to me. read more

This is by far the WORST UPS store there is. It is the closest to my house but I literally drive about 5 miles away to the one in Fairwood to make all my shipments. The male employee is extremely rude and obnoxious. Cannot process a simple Amazon return and refuses to lift a finger for anything. I hope to God this place closes. I am writing to their corporate office. Someone needs to look into this place that can't offer a piece of tape or scan a return QR code. I urge everyone to write to corporate. read more

I have recently been coming to this UPS location, and every time is an grade A experience. The store is always clean! All boxes, envelopes, tubes, and etc. are in place. Most of all, their employees are so helpful, patient, and kind. They honestly make my experiences so much more pleasant, and that's why I come back to this location. UPS' prices can be pretty high depending on how and what you are shipping, but they do a great job making sure your item(s) get to their final destination successfully. read more

This is the worst UPS store I've been to. One star is too generous. Don't want to give out printed receipt. Very rude workers. Everyone should stay away. read more

Been coming to this UPS Store for a few years now. Mostly to pickup and drop off pre-paid packages. We did rent a mailbox for a reasonable price for about a year which gave us peace of mind from the package thieves that love to raid our area. Ti and his staff continue to be super personable and run a well kept store. read more

This is the UPS Store closest to my home and I have been going here regularly for several years for Amazon returns and shipping to family. One consistent trend I've experienced in the over 100 times I've visited has been their HORRIBLE customer service. They aren't friendly and very unhelpful. After going there today I've realized I really hate my experience every time I go. The staff are condescending and mean...but in a cocky way. Today was the last. I hope new owners come and have a more positive attitude. read more

The Asian lady in this place has no idea what she doing. I return the Amazon order and the instruction specifically indicated "Show the return code below on your mobile device to an associate at THE UPS STORE, who will scan the QR code, pack, and ship your return for FREE." She won't accept my open box return. I show her the instruction but she still asks me to tape the box otherwise she won't accept the return. I never had this issue at other UPS places. UPS you need to retrain your people. read more

I go to this location for the convenience and always get poor service from the manager/owner. Her up charges are highway robbery. She wanted to charge me $35 plus tax for the same service at another UPS store that was going to charge me $13 plus tax. Avoid this location!!! I would give 0 stars if I could. read more

I leased a business mailbox from the Redmond UPS Store for a little over 19 years. The staff was extremely nice and very helpful when I called on them. I relocated to Renton and leased a mailbox from the North Benson UPS Store assuming that I would receive the same excellent service. I was not disappointed. The process was quick and easy with Robert. Granted, the only service I use other than my mailbox is e-mailing orders for small scale (11"x 17") blueprint copies but every time I have sent in an order It has been acknowledged quickly by Robert. If he needs clarification on my order he is prompt to inquire, which I really appreciate as I do not like to go through this process by "trial and error" as many other copy service outfits do. I can't vouch for the shipping service as I have never used it. A quick comment on the "Rude Chinese / Asian women" comments I have seen in some of the reviews. Where the hell have you been the last two years? I know of the women you are speaking of. I greet her with "unrushed soft speak and a smile" and everything is fine. How would you like to be identified as "the fat, white Karen in a hurry that walked into the store"? Guess my ethnicity. read more

I have been a customer for 23 years of this location. I am so disappointed. Nothing is guaranteed when you pay almost 85 dollars for two day shipping...NOTHING. I sent it on 2.2.22 and my package has not arrived in Florida as of 10.30 on 2.10.22. I called UPS store yesterday of course the store can not help and I quote "we only print the label." I spent 3 hours yesterday to find my package-it was still in the and I quote "Port of Taco", I said "Tacoma?" And the UPS guy said "No Mam, Port of Taco." Basically it was in Tacoma, WA (22 miles from my home) still and yesterday they shipped it to Florida. When I called today the UPS store sounded like I was suppose to be overjoyed, the package is out for delivery today...why...because I found my package in Tacoma yesterday asked for it to be flown to Florida and delivered, because I paid for a service that wasn't fulfilled or that you finally did your job? Why should I be overjoyed about any of this, I liked my UPS store guy and location....but... How long is not guaranteed? UPS doesn't stand behind 2 day and this UPS store is not standing behind 2 day and neither will refund my time on the phone tracking down my own shipment or the cost of two day not delivered, both are blaming each other. I get two day is not guaranteed what about 7-10 day?? read more

I have had numerous experiences at this store. It is the closest place to my home to return & ship things. But I won't be going back anymore. Very rude people. The only nice person I have encountered is a younger Caucasian gentleman. Today was the third time the owners (I believe) have been rude to me. read more

They are so rude and their words is so terrible. I swear to the god that I do not use this service anymore. Poor customer service.

This place is so bad at being open on time. EVERY single time I go there to drop off stuff, I am sitting there 10 minutes before the girl who opens arrives. Even after that she still another 10 minutes to set up. This is not a professional way to do business. If you open at 8 then open at 8. Not 8:10 not 8:13 and leave people standing outside. read more

Amazon returns always are a pain in the rear, regardless of how simple they try to make things. UPS has decided to amplify that first ration by adding an additional charge for printing out labels. Ti, The owner, has taken it upon himself to add an additional $2.75 to printing out labels for Amazon returns. I have never, ever experienced that in any Seattle UPS. But this guy, way out in Renton, decides that's the fair thing to do! When questioned... Employees and the owner get very defensive and insist that they need to make a profit too. Well... I think you are... Being the fact that you charge an arm and a leg for shipping something to begin with LOL. It's almost easier to go out of the way and find the closest USPS for return items. This UPS location and the other that this particular owner operates from... Are a complete waste of time! read more

We have had a box here for about five years now. Ti and the staff are very friendly, helpful, and informative. We have never had a problem receiving or sending mail or packages. read more

Great customer service and great prices. Clean environment. Very friendly. . Thx NO complaints read more

The experience you have is directly related to who is working that day. The owner Ti and Robert are always a pleasure, but there is a very impersonal dismissive thin asian female that just today opened the store 10 minutes late with no acknowledgement, and told me to just leave a package with my pre-printed label in the lobby. I asked her to please scan it and place it behind the counter but did not respond. I waited outside for 20 minutes before coming back in and politely asking her to please scan it and secure it behind her counter, as it was a $4000 computer and I was nervous. Instead of just doing it (there were no other customers) she argued with me that "it didn't matter". I replied that it may not to you, but $4000 of un-scanned and unsecured merchandise sitting in a front lobby does to me. She scanned it and I pushed it myself behind the counter. This was very disconcerting and unnecessary in my opinion. I have been going there for years with my business partner and never had this experience until now. Something so simple.... read more

I had a return a 4 day old home theater "receiver" to Best buy I purchased for $300.00, Geek Squado installed it, they charged basic audio set up $106.00. When they were down they took all the empty boxes for Receiver. About 1 day after they left it stopped working. I started a return online with Best Buyo. Besty approved it and sent me free shipping label for return to them, they said take to UPS store and have them ship So I handed it off to UPS person with all the extra parts and manuals that came with it. She weighed it and said $48.00 to package it-- What a RIP OFF. At the most a 10 minute job to pack protection in it and tape it. Last time having some lame outfit stuff a box for me. read more

This places doesn't give good customer service. Rude and very disrespectful. They need to loosen up and be nice to people.

I had two large boxes with return labels and the store staff saw me struggling with the boxes and helped me move them inside. All done with a smile and they even taped up the boxes for me. Great service! read more

Quick, friendly, efficient everything a ups should be. I had to mail off a few things and it wasn't all packaged up and they took care of it for me. I was in and out in no time. read more

Not sure on the employee name, but came in to the store to hear him complaining to another customer that he does all of the work. I know we all have bad days, but no one is forcing you to work there. If it isn't fun or you are overworked, go find a job elsewhere. I don't think customers need to hear you complain. read more