Seems like the employees don't want to be there especially the black girl. Absolutely no customer…read moreservice whatsoever! Has to be the worse UPS I've ever been to.

8/24/23 - I had an Amazon return to drop off and I was in the Prosper area for an appointment, so I…read moredropped it off around 11:00 am after I finished my errand. A nice young man accepted my return (a pkg of 2 phone chargers and cables) that I still had in the original product package and also the outer envelope it came in. He asked if I wanted the receipt- Of Course I do! Note to other customers dropping off an Amazon return - ALWAYS get the receipt that proves you dropped off the item. I usually am notified by text and email a few hours later that my return is underway and the credit will be back to my Amazon account shortly. I noticed that I didn't see anything later that day or the following day,.... When I checked the return status, it said that I would be issued a credit after the item was received back at Amazon. Ok, it's only for $17.45 so I waited. I checked and it showed that Amazon did receive the return but still no credit was issued. Finally 2 weeks after I sent it back, I contacted Amazon to talk to customer service. I wanted to know if it was Amazon or UPS causing the delay. I was assured that the delay for receiving the credit was on Amazon's end, not UPS. Later that evening the credit was finally issued to my account. I was glad to find out the delay was not UPS's fault.

They are a really good mail, shipping, copies, shredding, and mail box service. They also had…read moreREALLY Kool High Definition Greeting Cards with cute cats, dogs, and little animals dressed in cute, bright outfits, and etc. I bought some for birthdays before and my friends thought they were AWESOME. I like this store and it was apart of my routine. I don't want them to leave but I guess they must. Plus many residents of Denton who live nearby would rather go there then the post office it's just easier. The SAD news is today we all got notes stating they will be closing because the animal clinic next door wants to buy them out and the owner of the buildings won't allow them to renew lease. So we'll all have to go to another location. Sad. I really, really love this place. It's very clean. They are super professional and you can count on them. I like this place Their last day is Oct. 31, 2015. So sad but.. they will be missed.

Disappointing policy change that penalizes small resellers…read more I've used this pack-and-mail location regularly for my reselling business, typically dropping off 15-20 packages per week across multiple carriers. One of the main reasons I chose this location was convenience: they have pickups from all major vendors in one place and it's always been a pleasant experience up until recently. I print my own labels and pack my own items, which I'm fully aware they offer as paid services. However, doing that work myself is how I keep costs down for my business. Despite this, comments have been made in the past implying that by only using the drop-off service, I'm "not making them any money." As of January 1st, I was informed that if I drop off more than three packages, I'll be charged $2 per package just to drop them off. That means a quick, one-minute interaction to scan packages and provide a receipt now comes with a fee. I understand the economy is tough and businesses are trying to increase revenue. However, this policy feels especially frustrating when every other pack-and-mail store and all major carriers (USPS, UPS, FedEx) offer free drop-off, with USPS even providing free at-home pickup. This change feels less like a reasonable adjustment and more like being penalized for doing the work myself and using what was previously a free, basic service. While the cost itself may be small, it's the principle that matters. For those who rely on this location solely for high-volume drop-offs like I did, I'd strongly recommend looking elsewhere. Unfortunately, that's exactly what I'll be doing in the new year.

I have had the opportunity to do business with American Mailboxes USA, in the past year and found…read moreto be very impressed by the quick response time and for the quality of service I received in my purchases. I would highly recommend American Mailboxes USA to anyone because of my experiences with this company! I will give this company a 5 Star rating and will recommend American Mailboxes USA to others who maybe looking for quality products and services. Very satisfied!

Great place and very convenient. Staff is always friendly. They notarize and can take passport…read morephotos.

Their hours show they open at 10AM but it's currently 10:14AM on Saturday, August 3rd and they…read morestill aren't open. We went elsewhere.

This literally is one of the best UPS stores I've ever been to. Always properly staffed and very…read morehelpful and friendly. I usually drop off Amazon returns but also have used their notary service.

There's no drop off box here. Where you can just drop off pre posted pre paid ups itemsread more

The absolute best postal annex! I love the staff. I love the services they provide. I love their…read morefriendliness, and helpfulness. Preston is usually there when I have to come in. He is wonderful. But no one in the store has ever greeted me with anything but a smile. The best!

Friendly service. Appreciate convenience of dropping off packages here. I dropped in about 15…read moreminutes prior to close and these guys took care of mailing my package with a smile.

Victoria was fantastic, she was so helpful along with a young man who I did not get his name!…read more Definitely recommend this place!

Steer Clear unless you just don't give a **** about our community…read more Just dropped off a package to be delivered here. My usual postage handler's computers were down and I needed my receipt so I came here. Everything went just fine until a young lady came rambling in boisterously talking with the older lady at the front counter who was helping me....this young lady happily spoke to me right in my face without a mask on. Was it intentional? No idea. I drove home and by the time I got home...I was pissed. That clerk/owner should have suggested this young lady leave her shop or hand her out a mask that Governer Abbot issues for those who need. Here's the kicker....ON THE COUNTER IS A BASKET FULL OF MASKS!! I promise you I'll never step foot back in this establishment. When I called the Owner to go "Karen" on her...she could not have been less concerned. uugghhh!! What is wrong with people today!.

I came a couple times the past few months while running errands and moving. Super helpful,…read morewelcoming staff - family operated. I was able to get my things shipped with no stress, rent one of their U-Hauls with ease and full support, and buy moving products (boxes, covers, etc.) for a lower price compared to other places! Come when you need help, and you won't be disappointed.

Ship Stop is everything. They ship using whatever carrier you want - UPS, FedEx, USPS, etc., they…read morecan handle packaging, some UHaul services, and much more. They also seem to be branching out into the realm of metaphysical retail, and may soon be offering incense, crystals, and other such aura-alignment paraphernalia. They play jazz on the loudspeakers, and the proprietor Ram-El (sp?) is very professional and courteous. I use Ship Stop as much as possible.

I was told my package was located at this particular FedEx location. When I arrived at the Prosper…read morelocation the only thing they told me was they did not have the package. I asked if they could help me locate it based on the tracking number they indicated they could not. When I tried to explain my situation the guy waiting on me kept indicating you need to call Customer Service as I was speaking. The manager Brea standing next to him, just shrugged her shoulders. Then I said I'm going to file a complaint and the guy indicated he doesn't care because it was his last day. Again, the manager just shrugged her shoulders. I asked the manager for the guys name and she refused to give it to me for the purpose of filing a complaint. I have never witnessed such pathetic Customer Service. I filed the formal complaint with FedEx.

I do not live in Prosper. I was in need of a printing center since my copier died at home. I came…read moreto your location and the customer service was outstanding. The staff immediately helped me greeted me and resolves all my challenges. There were a couple of hiccups with sending an email and getting a response back from the FedEx service Center but the staff were outstanding. Receiving professional customer service and being treated as such was amazing when I was there. I want to give a big shout out to Bria who really went above and beyond to make sure my needs are taken care of. Thank you, FedEx!