I'm not the usual type of reviewer. I rate based on what they should do and I do not put anything on us as customers on the people that work there. I have come more than a few times to ship items and mail returns from Amazon and it's been a smooth and fast process. I will tell you I check on my results so I know it turns out the way I want. I have worked more than a few customer service jobs and I honestly do not care if this pisses off anyone. The very last thing they want to do is be friendly to yet another person in the line after dealing with most likely at least 100 people before you. But here at this store? They did. Even when I saw they were ready to be off work. They did. People seem to forget we are all human but once. But customer always right huh? Yeah chances are you keep with that attitude, your experiences with customer service have a high chance of being shitty. I know some of you go through life thinking every employee should bow down to you but honestly? They really don't. The times I keep in mind the people who work there are just like anyone else and want to be treated decently, I get treated well. What a shock huh? And after I was done, I asked for their unique mailing labels that make it so much easier for me to mail packages. I got double what I asked for. So in my book, UPS is more than good. read more

Do not use for photocopying services. They charge $2.00 and then $0.25/page. One of my print jobs came out illegible. No one checks for quality. One would think they'd have much better setup (check for toner, quality test) and faster equipment. My job was about $30 and at least $10 of it was a waste. read more

The UPS Store - All my copies on this set came out like this. - Printing Services Near Me - San Diego, California

I been going here for years they are sooo fast and efficient love that I can come here to drop off my Amazon packages, print out pages from my email on their computer they truly are friendly love it. read more

My "go to" for my Amazon returns. Service is always very friendly, helpful and quick. Convenient location and parking is plentiful.

I absolutely love coming to this UPS Store! The place is always clean, well-organized, and inviting. The staff are consistently friendly, helpful, and genuinely seem to enjoy what they do -- it makes a big difference. Whether I'm dropping off a return, shipping a package, or just need something printed or notarized, they always go above and beyond to make the process smooth and easy. It's rare to find a business where you're greeted with a smile every time, but this location delivers just that. Highly recommend this store for all your shipping and office needs -- it's a truly great place with great people! AND THEY LOVE DOGS...and even have cookies for them read more

Excellent service and never a long line. Staff are friendly and welcoming. Rock bottom pricing that can't be beat. I never hesitate to use this location for all my business and personal needs. read more

Excellent customer service! Super helpful staff. This is our go to place for all our shipping needs!!

Most helpful UPS store! Karen went above & beyond in helping package & ship an oversized parcel.

Karen and her team are ALWAYS AMAZING!!! The whole extended fam uses their services and are never disappointed. So kind, sweet and friendly. A neighborhood gem read more

Always the best service anywhere! Above-and-beyond efficient and helpful, SO courteous and thoughtful! It was a busy time when we came in, and the ladies behind the counter there handled everything expertly, with friendly smiles as usual. One of the other customers said she always leaves the store with a smile on her face. Same here! I'm imagining how many people have had their days brightened just by coming here. I wouldn't go anyplace else. read more

Am I really leaving a review for a UPS Store. Yes, because it's that good. This store, I go to about every 3 months to ship or take something back from Amazon. This place is UPS heaven! Everyone is always so kind and helpful. It feels like a few best friends got together and said, "Let's work at a UPS store, have fun and make peoples' day." Today I went in to take back a couple Amazon items. One of the items needed a box which I didn't have. The woman asked if I wanted to pay for one for $1. I said yes, but then remembered I left my wallet in the car. Anyway, she just said don't need to go to your car, I got this. Wow! So kind. The next time I go, I will bring that extra $1. This is the best UPS store with wonderful people and a great vibe. read more

Karen the owner is amazing, as are her employees! Great parking, and Easy access location--the strip mall is at a major intersection plus a half block from freeway! Well-staffed during busy hours and holiday season. Locally owned small business. Accepts Amazon Returns. (be sure to first originate your return from Amazon,com) Have used this place literally dozens of time to send faxes, receive faxes, make photocopies, have reports professionally binded, send packages (both UPS and USPS Mail), and pickup office supplies or paper in a pinch. When you're doing copying or other projects you can use their staplers, highlighters, tape, scissors, hole puncher, glue stick, etc. Tip, check out their greeting cards rack, unique cards that you won't find at Target or Hallmark. IMHO, every small business should follow this store's model of friendliness and great service. Central Location. . . . . . . . . . . . . 5 stars Close to Freeway . . . . . . . . . . . . 5 stars Hours (closed Sunday) . . . . . . . 4 stars Parking. . . . . . . . . . . . . . . . . . . . . 5 stars Accepts Amazon Returns . . . . . 5 stars Mailing/Packaging Help. . . . . . . 5 stars UPS Shipping Cost . . . . . . . . . . . 5 stars USPS Mailing Cost. . . . . . . . . . . . 5 stars Services (fax, copying, etc). . . . . 5 stars Notary Service . . . . . . . . . . . . . . 5 stars Box Rentals Cost. . . . . . . . . . . . . 5 stars Staff/Owner friendliness . . . . . . 5 stars =================================== TOTAL SCORE. . . . . . . . . . . . . . . 4.94 stars . read more

The UPS Store - Great location, huge parking lot, friendly staff - Printing Services Near Me - San Diego, California

Every time I visit this location, you are treated so friendly and welcoming. They always remember you. Everyone I know enjoys this ups store as well. They even help with packing when needed. I don't mean to say this is free. However, I love the availability of all the services they offer. read more

This is my favorite UPS store, really nice workers here. It's like a family feel type place. And they are quick!

I head to this UPS location every time I need to ship something (especially around the holidays) and it is the most convenient location to drop off my Amazon returns. The employees are always so friendly and full of smiles. Even when the line is long the wait is never that long. Find a parking space in the already busy lot takes longer than sending my packages off. The store also has essentials needed for shipping like packing tape and packages, etc. Convenient location and great people. read more

I left a review earlier. The nicest people work here. Every time I go in and if I have a question everyone I have come in contact takes the time to walk me through the issues I might be having. Thank you! read more

I have rented a mailbox at the UPS Store in Rancho Penasquitos for the past 35 years. The staff there are extremely professional, knowledgeable, and friendly. They are what I consider a one-stop-shop. Besides providing mailboxes they also provide printing and notary services. The store is clean, well organized, and stocked with all the necessary supplies. They recently took the time to understand my needs and provided efficient solutions for shipping a large box to Tennessee. I was very appreciative. I would highly recommend the Rancho Penasquitos UPS Store for all your shipping, printing and business needs. Tria C read more

I just had the best experience dropping off three Amazon returns. Everyone in the store was eager to help.

Jeff and Karen run a stellar UPS Store. The entire staff has always been friendly and fast. Thanks again for your great service. Will continue driving out of my way for all my shipping needs, and plus my kids love visiting since the staff is alway so friendly. 5 stars! read more

I have been going to this UPS for my notary needs for several years and the customer service is consistently friendly. It is a small store so there is sometimes a queue to get inside, but the ladies who work here do their best to be efficient. However, is plenty of parking because this UPS store shares its location with Stater Bros and 24 hour fitness. There are two copier machines with similar prices to that of Kinkos. Even though it has the name "UPS" in it, I feel like I am supporting a small local business because of the welcoming atmosphere. I like the nice touch of pictures of dogs on one of their walls. read more

Always friendly, fast and excellent customer service. Especially the blonde lady with the glasses I wish I knew her name but she is just always friendly and helpful. I go to this UPS even though there are ones closer to my house ! read more

This is THE BEST UPS Store in San Diego. Customer service are top notch. They are attention-to-details, attentive to customers, patient and passionate in what they do. They deserve more praises. You will NOT find a better UPS store in San Diego than this one. Two Thumbs Up!!! Big shout-out to Kim who's an amazing customer service representative there! read more

I haven't had the same lady every time I go in this store, but every time I go, all the people are so friendly and kind! I usually stop in here to bring Returns from amazon, and today was no different. The return was quick and efficient, merely a scan of my phone and I handed the item to the cashier and she took it. I was given a receipt as well. The best part about he whole interaction was that I had my 8 month old son with me and from the moment I walked in they were talking with him and smiling at him! It was so lovely. I'll definitely be back here!! read more

I usually use this UPS store only for Amazon returns when I have to be in RPQ. Nonetheless, staff are always friendly and professional.

Avoid this store for Amazon returns unless you enjoy scams. Until today I would have said otherwise as I've had nothing but wonderful service on every single interaction at this store. All of the women working there have always been gracious, helpful, and sincere. Today, however, I had the severe misfortune of dealing with an older gentleman who was anything but. I brought in a few returns along with several packages I was shipping (I typically drop off 10-20 packages a week through this location which made todays experience all the more jarring). 3 items were being returned to Amazon via the UPS Store drop off which (as many of you probably know) is sold as needing no packaging or labels. The first was a small watch band which was taken after scanning my QR code with no issues. This band did not have a box or package. The I had him scan the QR code for a children's book and a small play sink (which was sealed in its original box and was small enough to fit within a canvas shopping bag). He then advised me that in order to use this return process I would be required to buy a box. Needless to say this flummoxed me as it is entirely contrary to the benefits of the "easy" UPS Store drop off policy which clearly states the return items need no such thing. I expressed my concerns and he told me it was in the instructions stating I needed a box. I asked to be shown exactly where I could see this and the grab literally grabbed my phone from my hand!!! Who does that? It's wildly invasive and crazy aggressive, especially in the Covid era. He proceeded to point out a line that said all packages must be sealed. I said great and pointed out that the box the sink was in had been taped up. He picked up the third item which was a small hard cover children's book (Ewe loves you, unlike this store, I highly recommend it) which is maybe 12"X12" and a quarter in thick and says "what are we supposed to do with this?". I saw that's really not my purview but you didn't seem to take umbrage to my watch band return and it had no box. Seeing the issue unfolding one of the women came over and ask what the issue was and the guy said "it's nothing, this guy just can't read". At this point I was beyond incensed and I stated again there's nothing to read because what he's referring to isn't in there and I held up my phone to try and show the woman. The guy then grabbed my phone AGAIN. I took it back from him and told him "Stop grabbing my f%#ing phone!". I'm normally averse to using profanity in public but grabbing my phone from my hands twice had crossed a line. The guy then says to me with zero trace of irony "Watch your language a--hole". I couldn't make this stuff up. I asked for my receipt for the watch band drop off as I clearly wasn't going to get this guy to drop his grimy box upsale trick. He angrily stated he had given it to me 3 times before looking down and seeing the receipt still on the printer. Once he gave me the receipt he told me to never come back again. I let him know that wouldn't ben an issue and left. Once home I advised Amazon of the issue, they confirmed that a box is not needed for the return. Clearly this UPS Store is trying to make some extra money on Amazon returns by scamming people into paying for things they do not need. If you're not happy with what Amazon is paying you for these returns then take it up with them rather than cheating the people that just want to make a return. read more

I had a weird issue with an Amazon return. This was 100% my problem, but the ladies there today helped find an easy solution. You know how you sometimes hear about random people winning something amazing...but you never know the people personally? I hope that type of good karma comes back to these people!! Thanks again you guys!!! read more

Due to a staff's unprofessionalism in handling my UPS Sure Post shipment and now it is under UPS investigation which will take forever plus the time I have to spend on filing a claim if UPS admitting it's their fault, approx another 30 days. The label only offers up to $200 max insurance and my package value was way beyond that. If the store manager/owner happens to see this please retrain that reckless UPS lady before she causes more damage! read more

Always pretty quick, and great service. Meets all of my Amazon shipping needs. Owner is very nice. In the shopping center by Stater Brothers, and the old (should be shut down) 24 Hour Fitness. Plenty of parking (gets crowded). read more

This UPS store has become my daughter's favorite place to visit when we're in the area - the people who work there are incredibly nice and always offer the best stickers to the kids. We come here for all our Amazon returns and my daughter always wants to tag along now :) read more

I'm very happy with their service. They all are super friendly. I feel welcome every time I go there. Heidi is one of the staff and she is very nice and friendly. She knows how to deal with everything and take care of customers while is super busy there. Highly recommend this store. read more

Simply put, the friendliness and most helpful UPS Store. They care about their customers. Thank you, Heidi! read more

The UPS Store - Printing Services Near Me - San Diego, California

Excellent service from I-can't-remember-her-name and-I-wrote-it-down! Arrgghh! I had to return the dang cable box for one of our properties. (I still have nothing nice to say about cox cable). Everyone here at the ups store was on my side. I did not have the account number so they went out of their way for a work around. I was a bit astounded by how helpful she was. Go back, go back, go back. read more

I just had the most amazing experience at this UPS location. After speaking on the phone, with owner Karen, about printing options for an important project I decided to go in. During a crazy rush hour Karen helped me choose the right paper for my color copies and got me set up on the computer, all while the amazing staff moved efficiently through the line, with positive attitudes. My prints came out amazing and I was in and out in less than 30 mins. Amazing service. read more

Great customer service. But the price is higher than usps. Is convenient for people to ship and shopping in that area

I go out of my way to come to THIS store because the team of people here is helpful, capable and they go above and beyond with their cheerful attitude and customer service. (They don't treat you like you're an inconvenience.) Have been here a lot lately for Amazon Returns - a huge convenience. This is the BEST UPS Store. read more

The owner Karen is very helpful. Not only she creatively resolved my wife's boxing problem, but also sincerely helped my wife to complete it. She also charged a fair price for her amazing services. Thank you and wish you the best! read more

Don't use this location for ups returns. The lady was rude and LOUD when talking. Customer service at this location can be a lot better. Being kind to customers should not be that difficult. read more

Five solid stars! I have a PO box here and have been a regular customer for many years. Karen, the owner, has definitely assembled a great team to support and take care her clients!. I really appreciate the personal attention I always receive from all of the ladies that work here. They have a great attitude and are always ready to help. The more you get to know them, the more you know you are in good hands and with good people. In my view this is a great UPS store and I highly recommend it! read more

Today 9/15/21 I went to this UPS Store and both ladies were so sweet. They were both super busy and the line got kinda long but it was totally understandable I had a good experience. They assured we all would be helped and it was the best. I love coming to this UPS Store. Its so good I dont think I'd go to any other UPS Store since I feel so comfortable there with the little amount of times I've been there. This store is very Reliable! I would recommend for anyone to go to this UPS Store!! read more

I love this store. Karen is always smiling and ready to help. I went there very often and like how convenient it is.