The rudest and unhelpful people working there that I've experienced, not sure if the helpful ppl other commenters have mentioned have all left or work different shifts or what, but nobody has ever been helpful. I had used UPS my choice to deliver items to this as a local access point, but half the time it isn't able to be delivered here, which is insane bc it's a literal UPS. When I went into ask about my package, the workers couldn't help me and just told me to call UPS which I'm unable to reach anyone. Listen I don't love my job either, but some common human decency is expected. I always leave here in a terrible mood read more

So slow it's ridiculous. Three people front of me, everyone wants multiple things notarized, and I've been waiting here 20+ minutes for a simple pick up. Only the manager serving. They need a separate line or window for notary. read more

I have been coming to this store for over three years, and over the last three years, I have moved all of my packaging, shipping, and printing to this store. Why? Because some of the nicest people work here. Savio, Paulo, Michael, and everyone else are always very helpful and nice. No one has ever been rude or even grumpy. They do a lot more than just shipping. I've printed postcards, foam-core art labels, coroplast A-Sign labels, regular posters, and drop-off packages here almost every week. Someone below complains that their printing is expensive and says he'll buy his own printer and toner. I suggest he do that, and then we'll talk. I bought my own printer and toners, and the quality of printing is nowhere near what you get at this UPS store. There's a huge difference in quality between the $200 printers and the $3000 printers they have. I still come to this UPS store for printing all the time. I wish more people would use this store. You get a top-notch service for very little money. And I will be coming here for all my packaging, shipping, printing needs and even my puppy gets treats here (so you can be sure she'll be coming here too!) read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

How do you gauge the level of incompetence when they can't even get your name correct? I gave my first and last name all 8 letters and he immediately told me they didn't have my package. Then he asked for my ID didn't even take it out of my hand glanced and again said he didn't have anything for me......I asked if he could check my initials or the delivery address. He said if it's not under your name he didn't need to check anything else. At this point in my head I'm thinking why is this person here? Then after checking my initials the package was located, then he tells me that I should've had the tracking number, I. Informed him that it's amazing he could tell me as a customer what I'm suppose to have butt doesn't know how to do his job as the UPS Store associate be more proactive and less of a jerk. He then tells me to not come back,. I told him I wouldn't have to come to the store if his coworker could understood that when the you hear the buzzer that means open the door. In other words it wasn't a choice to walk 3 blocks to pick up a package and if I have to comeback again it would be in his best interest to change his tone. read more

Never use UPS. I told them over and over to deliver packages to the side of the house where I use a ramp. Nope. In front of the house where everybody in the world can see and steal the packages. Use somebody else. Not UPS. read more

Printing is so expensive there, that it's far cheaper to buy my own printer, toner & paper.

Not the most friendly guy at the counter. Had all these concerns about my package not being sent in the right envelope but didn't seem helpful about it either To the response: I said I didn't care about the headphones being shipped in a less expensive envelope because they were already broken. When I asked for tape to tape it down to the envelope and seal the envelope, you gave me unnecessary attitude... when you were the one pushing for a more expensive envelope because you wanted the headphones to be secure. read more

Love this store. I take all my package there for mailing, returning to Amazon and anything else. On returns, they take care of everything for you. The staff is so friendly and helpful. They make it easy! I think the new owner has really taken this store to the level. read more

I went to send a package off and the guy at the counter was super helpful and patient explaining my options. Would definitely go back for my future shipping needs. They also help me to scan a certificate. Great one stop shop! read more

The staff here are absolutely wonderful and the owner of this UPS store is a great neighbor and community leader. It's always great to have businesses like this in the neighborhood. read more

This is the best ups store. They have never lost a package and are always so helpful and nice

An update to initial review : today, May 16, 2024- I received the refund for my rental mailbox from June 2024 to February 2025 and I also received an email apology from the owner of UPS market. Now to the person who rented mailbox 286 in UPS Market Street--I peel the sticker and saw that my package went to YOU - renter of mailbox 286- you took my package even though you saw my name, my mailbox, my phone number in 2 different UPS delivery StickSticker, it's a FEDERAL CRIME to open a package not address to you renter of mailbox 286!!!! My package is lacking 2 pairs of gloves!!!! You open MY package! RESOLUTION - pay me $20 for the missing items and write to me a sincere apology letter! OR I'll have your name subpoenaed in court for a federal crime of opening my package not address to you! Which resolution is convenient for you????? _________________________________________ Initial review: A message to the owner: I paid my P.O. Box rent yearly and on time. What happened in the past few weeks was unacceptable!!! My package (1box) was received by your UPS store and signed by the owner. When my husband initially tried to pick up my package, he was told that the package was not received and then we provided a tracking number and then your employee finally said that the package was received and signed but it went to another mailbox. The UPS packing slip CLEARLY showed my full name, my mailbox number, my phone number on the package. For the past following weeks, I was given a VAGUE response from your staff regarding what happened to my package, for example, your staff told me that the guy who mistakenly took my package changed his phone number. By providing me a vague response where my package is seems like your store is bullying me. I know that in order to rent a mailbox, ID, phone number and email address is required and YET you can't reach him? Your store gave me a run around! Your store refused to give me the name of the person who took my package BUT by giving my package to a WRONG person exposed my full name and my phone number to another person. You rather exercise confidentiality of another person who took my package but not to me who pays rent yearly on time???That's NOT fair! For this reason. I cancelled my rent as of today, May 14,2024. Update: Resolution against the store owner whose store broke my confidentiality and provided me bad service: Up to today May 15th, 2024, I did not receive the refund of my paid rental from June 2024 to February 2025. The store had a monthly option or yearly for PO Box rental. I need my refund plus $20 for the missing gloves. If you chose to pay the remaining 9 months of P.O. Box rental then you have to ask the guy who you gave my package --for the $20 missing items. I will consult 2 of my legal plans to get direction on how to pursue this matter if not compensated. However, we can opt the peaceful way without giving me more hard time on following up this issue: my package is lacking 2 pairs of gloves! We counted what's inside the package in your UPS store today , May 14,2024. I WANT 2 of the missing pair of gloves compensated! So ask the person who took and opened my package for $20 for the missing gloves!!! Plus the 9 months of the POBox paid rent from June 2024 to February 2025! A message to the person who took my package--YOU opened my package, even the UPS staff said he has to retape the box because my package was returned to UPS Market Street already opened , YOU committed a FEDERAL OFFENSE--Federal STATUTE 18 USC SECTION 1702. Per 18 U.S.C. § 1702 - U.S. Code Title 18. Crimes and Criminal Procedure § 1702 | FindLaw, "Whoever takes any letter, postal card, or package out of any post office or any authorized depository for mail matter, or from any letter or mail carrier, or which has been in any post office or authorized depository, or in the custody of any letter or mail carrier, before it has been delivered to the person to whom it was directed, with design to obstruct the correspondence, or to pry into the business or secrets of another, or opens, secretes, embezzles, or destroys the same, shall be fined under this title or imprisoned not more than five years, or both." You know that was not your package, my full name, address with my mailbox number and phone number was clear and my package was packed and securely taped by my friend who send the package and yet YOU had the AUDACITY of opening a package that's NOT yours!!!!IT'S A FEDERAL CRIME!!!!!!!! RESOLUTION-- either you pay me $20 for the missing 2 gloves or I pursue a legal action against you ( your name can be subpoena) and you go to jail for a federal offense. Which resolution is convenient for you??? _____________________ read more

Staff are rude. Do nothing to help. They are happy to take your money but are typical part time help don't offer much help. The Asian guy was less than helpful. The one with long pinky nail. Very questionable. read more

Superb customer service!! Alex went out of her way to help me with an issue I had with a wrong package (even though it was not their fault). Super thankful for her kindness and effort to help out customers like me. Continue the good work! read more

This is a great location for me. The staff there are great. I reccomend this for all your mailing needs!!

There's nothing not to like here. Friendly people...fast service for the sort of package drop that I regularly do...great to have it in the neighborhood. Once I had to get something laminated that was a little complex but the dude there did it and was super friendly and accurate with it. So extra bonus points! read more

Very friendly and helpful staff. I love how efficient they are. I'm usually in and out within minutes.

I had a wonderful experience here today which in not really something you hear about a UPS store very often. I had to do an Amazon return (in the new way where you don't box it, you just give them a qr code). Anyway I didn't get a QR code from Amazon and it was nearly impossible to figure out the process on the website but the guy behind the counter was so patient and so kind and tried so hard to help me, it was a model of customer service and kindness. If there was anywhere to park, I would return here. But parking is awful, so maybe walk? read more

Wow. Just stopped off to mail a large envelope and buy stamps. I got charged $.90 per stamp!! Are you kidding me? I had no idea how much stamps cost but I didn't think they cost that much! Well they don't. While it was certainly convenient, to take advantage of your customers like that is unforgiveable. I'll deal with the lines at the post office going forward. Bet the postage on my envelope was twice as much as it should have been too. read more

Horrible service, kept me waiting for a half hour without communicating what the issue was.

I recently visited UPS store on Reynolda Rd in winston salem nc and a woman named Omney assisted me. She was so helpful trust me she is a gem to the business. I left very satisfied and appreciative. I am glad I met her read more

I made sure to go early today to beat the rain. I walked in and was immediately asked if I wanted to ship or pick up. I was waited on by one of the owners who was very friendly, informative, and interested in what I wanted and what was best for my situation. He was able to pack my items quickly and they were set for shipping. It's an easy location with great service and reasonable fees. I've been going there for over a year now and am very pleased with every visit. read more

I really like this place. I've had papers notarized here, I drop off pre-paid packages (returns) all the time, and I've shipped many items from here. Never have any problems. Have used their photocopying service as well, as well as their scanning service. They required a USB key drive which was a bit weird, but they were helpful and helped me get it done. read more

Seems I have a love hate relationship with this store. But put credit we're credit is due. What a difference a year makes. Completely turned the store around. Great staff super friendly. Given the current situation it's easy to cast stones but every with all the returns these guys take it in stride super helpful and friendly. Great job team! Welp Ryan left and this place went right back to the crappy place it was... Blasting music the majors of people don't listen to... Would not let have a recycled box... Attitude like I was lucky they were there... Gave inaccurate information about Amazon return. Sad had such high hopes when the new management took Ofer for the horrible people that owned it before. Bring back the crew you had when you took over. Not impressed with the new crew. I'll give it one more chance. Then maybe - star and noncust read more

Fabulous customer service - really helpful and friendly team - thank you Savio and Michael!

Bad service!! Don't go. The old looking guy there is a big problem. He said he own that place so he can say what he please. I dropped off a queen size pillow with the direction how to return it which is Amazon told me just to drop off not to pack it. He argued with me over packaging and want me to pay for the box. I know well how to do this stuff since I've been with Amazon for almost 10y. Well you own the store which means you're rich and don't need people business. Just close the store then. Be smarter would be best for you owner!!! read more

The UPS Store - Instructions how to return the package - Shipping Centers Near Me - San Francisco, California

The average rating does not do this store justice. The quality of service or truly unmatched and I am so fortunate to have happened upon this store the other morning for assistance. I needed about 40 pages printed out in color, single-sided, but was having trouble due to the keynote format my document was completed in. The new owner, Savio spent about 40 minutes converting my document, which he did not have to do and could've easily tuned me away. I will definitely be returning for my printing/ mailing needs to this well run establishment! They truly exceeded my expectations and the final product came out amazing! It's not often that you frequent businesses with people who care about pleasing graphics customers. Thank you , thank you, thank you! read more

I'm not sure why this place gets such a bad rating. So far my packages have always been dropped here and always very easy and quick to pick up. Our UPS guy always leaves our packages here - even though they could have easily left the package with a neighbor ... !!! - and never any issues :-) Happy to crank up the rating! read more

These guys are awesome. I'm in and out in minutes (unlike the 29th Street location where you'll freeze to death waiting in line just to drop off a package). They super fast and super professional. Keep up the amazing work guys!! read more

Stopped by Monday 5:30 PM. Asked the available worker about getting a document notarized. He pointed to the woman, who immediately said I'm leaving. Go to 77 Van Ness. It was pouring rain out, so wasn't about to do that. I asked what their hours for notary are. Blank stare. They say on the website that appointments aren't necessary for services (and the latest you can book is 2:30 anyway). I did end up going to Van Ness the following day and was in and out in 7 minutes flat. So there's that. read more

This UPS store has come along way. Staff is much more personable friendly and welcoming. Great customer service!

I don't know why people bag on this place. Haven't had a bad experience here in years so whoever runs the place now is doing a great job. I'm in and out quickly and efficiently. read more

Came in to the shop and stood at the desk completely ignored whilst the guy sat on his phone (he definitely saw me though) until I said something, I signed for my package and he said nothing else, went straight back to his phone. TL;DR Basic manners? None to be found. read more

Everyone at store was super helpful with packaging options, pricing and timing. The staff exceeded my expectations! read more

I ordered a pair of very expensive shoes and I got a notice that I could pick them up at the UPS store. It gave me time they were delivered and who signed for them at the UPS store. When I went to pick them up the clerk could not find them. He took my phone number and said he would call me when he finds them. I never got a call. I went back the next day and asked about my shoes. The same clerk who signed for them said UPS didn't deliver them. I then called UPS, they said they did. UPS did an investigation never called me back. Ended up cancelling transaction on my credit card. When I went back to UPS store the clerk would not even look at me. I asked if he found my shoes. He said no. I asked if this happens often. He said no. I said lucky me. Never even got an apology. Sad thing is I would have a better chance if the UPS driver would have left them on my doorstep. read more

The employees went above and beyond to help me get my Amazon packages returned!! I had an issue with my label... reprinted it and still came out wrong!! Amazon was having serious issues... Abel helped me with my Amazon account return and was able to print there for me... The manager then quickly checked me out and was on my way with just 5 minutes to get to work( there was a customer in front of me who was very undecided) Also Jay helped me retake all my packages and get everything sorted and in the correct spot! 3 employees exceptional experience!!! Plus everything was super organized and clean!!! THANK YOU!!!! read more

I've been a regular customer of this UPS Store for the last year, just after the new owner, Savio, took over. After multiple issues with FedEx, I started using UPS and this location has done an incredible job with my 50+ transactions. The team is polite, knowledgable, and helpful with my sometimes complicated needs. Savio and his team know me, remember my name, and are warm and welcoming while handling my shipping needs quickly and carefully. I am grateful to the team for all their help and highly recommend them for your shipping and packaging needs. read more

Service is great. The two young ladies in there are very friendly and professional. Im not sure what the one lady name is but hard working vacuuming the carpet with the leaves to continue to blow inside. read more

Savio is absolutely amazing! I experienced the next customer service recently when I went in to mail a package. I expressed to him that ideally I'd like the package delivered with a 3 day turnaround to make it to a very special persons home by his birthday! Savio explained all the options, helped me chose the best one, and then even went as far as ensuring it would be handed by him to the carrier who he had a really good relationship with. It made my day, and he was such a kind soul! I love UPS, but I particularly love this location because of his outstanding service both himself ;he's the owner) and his team provide. read more

Very efficient and friendly service. I have picked-up and sent packages at this location on numerous occasions. I have also used the notary services several times. Highly recommended. read more