If I can give extra stars I had to return an Amazon item and I did not have the code because it was a third-party so I had to print out a return slip so one of the workers there help me his name was Andres he showed me how to print it out on my phone he was so polite and helpful which is rare nowadays thank you Andres At UPS give your employee a raise :) read more

Had a box with a self-return label. Waited in line briefly and dropped it off. Polite employee and no hassle. Very busy parking lot and had to haul the large box in from afar off. No reflection on the service. read more

One of the happiest UPS Store I've ever been in. Walked into the store and the staff were laughing at another staff member's story, which puts you in a great mood. I had a couple things to do at the store and Christina, manager on duty, helped me right away and cheerful about it! I think I was out in less than 15 min but I gave myself 45mins thinking it woulD take longer. I would drive out of my way to this store even though there is one closer to me. Plus, there is a Popeye's next door (pick up a chicken sandwich on the way home!). Anyway, this is a great UPS store with staff ready to help and get your business done fast and efficiently! read more

To start off, I just want to say that I love this store. The package dropoff process is so fast and easy, and the staff are usually very nice. However, the store manager, Christine, was very condescending and racist in denying us a package pickup. My partner is Korean and no one can pronounce her legal name, so she goes by Beatrice. That's what she puts on all of her packages, and that's what a friend would write if they were to ship her something. Yet Christine wouldn't allow us to pick up her package because her first name on her driver's license didn't match the first name on the package, even though we also brought her health insurance ID card (which has both names on it), our lease (which also has both names on it), another piece of mail that was delivered to us with "Beatrice" on it, and a physical UPS package pickup slip. I understand wanting to combat fraud, but this is more evidence than is needed to get a driver's license. If she had a white name, she could have gotten her package, but now there is literally no possible way for us to pick it up. read more

This team is at the top of their game. Fast, effective service with good humor and great attitudes. I had the pleasure of working with Christina this week. I needed an ink fingerprint card (FD-258) for work. Christina worked carefully and when her eye for detail spotted that one of the prints was too smudged (my bad), she started over and created a perfect second set. Then she helped me choose the right delivery and packaging options to get my forms sent safely and securely to the processor on the right day AND time AND the right price. Incredible service at this location. Your business is in good hands at the UPS store on Homestead. Ask for Christina! read more

This store is close to my work and I've had to drop off some Amazon returns there. Barry is super-friendly and helpful. I don't really use this store for anything else, but appreciate their customer service and taking care of my needs in that regard. Nice atmosphere. read more

For some reason the address for this specific UPS Store isn't specified where the location pin is on the Yelp page, but it is on the description: 2784 Homestead Rd, on the intersection of Homestead of Kiely. It's in the same plaza as the Safeway and actually very easy to spot. I had to deliver a package and I obviously waited until the last minute. I've found that most, if not all, UPS Stores are closed on the weekend and only a handful are open on Saturday. But not this wonderful gem. This UPS Store is open 7 days a week, with extended hours on the weekdays. There's no wonder this place gets so much acclaim. The service was very efficient, even though this location is very small. I came in with a package to deliver and they told me to just drop it off, since I didn't need a receipt. I came in and left in a matter of minutes! If you are in the Santa Clara County area and need to drop off a package, I suggest coming to this UPS Store. You can wait until the last minute and these guys will still be open! Have fun and prosper, read more

Couldn't even worse. Went to drop off the parcel was asking for one more tape on the side of the box, and the lady behind the counter is incredibly rude and yelling about "we only do one tape, go buy the tape!" Can't believe this, it just ONE side of the box. If you have such a rule, please put it on the wall! Prepare for that attitude if you need tape for the box! read more

Today I picked up my three bulky items from this UPS store. Marcus and Pearl have been very nice and helpful!!! I highly recommend this UPS store. read more

Absolute the best UPS store in the area! Efficient and friendly. Stellar customer service. Everyone is very helpful and go above and beyond. I never have a problem here and I'm in and out. They make sure not to waste your time and definitely ensure you have a positive experience here too. Love the team here! read more

If you want patient and kind assistance with a print or shipping job, come to this location. Thankyou Barry for making my stressful printing job a piece of cake. I had to print a hard copy of my thesis for final submission. There were a few requirements. Barry took care of each one. When he made a small mistake (which I allowed) he re did that part so no one would have reason to reject my copy. Although this store is a little out of the way I will continue to use this location. It wasn't too busy on a Sunday afternoon so that's a plus. read more

This is for the store in Santa Clara off Homestead. Great service! Always very professional and care about your shipping needs. I always try to come here when possible. read more

Barry and Kiel... you guys absolutely rock!!! We needed some booklets for our kids for a convention we were going to, and these guys were so diligent, so helpful and so accommodating! Give those guys a raise! read more

Quick and easy live scan fingerprinting. No idea you can do it at UPS =)

I needed a live-scan service done because I needed it for the volunteer work I was doing. These guys were quick, easy, friendly, and there was this giant TV overhead which read "People Love Us On Yelp!" I guess they were right. read more

Holiday price gouging. Sorry to say my 'trusted' UPS Store is price gouging for the holidays. For what was listed online as a 17$ shipment (size, weight and speed calculated), the store wanted to charge ove $70 for regular ground shipping. Soooo, went to the post office and shipped same package PRIORITY for $14.00. I have used this store many times, but no more. The trust is broken. HAPPY HOLIDAYS! read more

Ravinder (Owner) and his team provide exceptional service to all. I send many of my clients to his operation. When it comes to small business services, these guys are the best. From business cards to banners to signage. I use them for everything. Thanks Ravinder and Team, you make me look good. Joe Siecinski read more

Berry was awesome! I was doing a UPS drop off and he came out to the car to grab my package for me because my two kids were asleep. Such a kind thing to do! Will definitely come to the UPS store again! read more

Service here is always prompt and the staff are very helpful and courteous. It's my go to place.

5 star treatment up in this spot! Came in earlier to get my Lifescan done and it went smooth. The vibe here is great! I can tell all the employees here have a bond that'll run a business well. They are friendly and they communicate with each other like family. I swear, it was like walking into a barbershop and customers/regulars stopped in and talked etc. it's a great place to get your copies and such. Skip going where you always go and come here! They are very vocal here and will answer your questions. I really had a great time here, hope you'll take my word and stop by! read more

I came here to drop off my Rent the Runway packages and there was a huuuuggeee line. Because my packages were already pre-paid (but wouldn't fit in those drop bins) I had to come in. They were super friendly and let me drop off the package without having to stand in line. Works for me! read more

By far, the best UPS store in town. Staff is very friendly, efficient, and provide great suggestions for shipping that get's your stuff where you need it to go for a reasonable price. Plus: They are part of the Five Stars program. Double Plus: They are open on Sundays. I have even called here for questions, before driving to the store. Again, super friendly. read more

Rest of the staff is great every time I have ever come in here & there, but the lady wearing what looked like a Dia De Los Muertos style face mask on 10/3/22 was super rude. This is my first time coming in during the morning and first time having a bad experience. It was busy, so she was rushing people through. The few men in front she seemed ok with, but then ignored the girl she was helping in front of me who asked a question as they were finishing up, saying "Next" loudly over her while she was asking it. Didn't even bother to confirm if she had asked anything because the poor girl even paused for a moment & then walked out instead of asking it again. During my experience; I asked a question (could I get a receipt for each please?) because I had a few items, I don't know how their system works of course, not knowing it would all be on 1 receipt as they were all different locations, and I was nice, but she still had the biggest attitude while saying "Wait until I'm done scanning". I was like oh ok. I just don't like when people are mean to others that are being nice. The rest of the staff is cool, so I'll just try to avoid this lady next time I go in, if I can. This is pretty much a PSA to all who don't want to get mistreated. read more

I needed to return an item that was a bit pricey and today the USPS is closed (plus their pricing online for shipping this item was over twice the amount that UPS quoted). I went to this location as it's near my home. Veronica was waiting for me (no line, which was surprising since the USPS was closed today), and she took care of my package quickly and efficiently, with a great smile and calm demeanor. I asked for insurance and she quickly described the rates, I chose one, and she finished processing my package. When she handed me my receipt, she also gave me a discount coupon for printing, and showed me on my receipt where the tracking number was. She also set up email notification so I would know when my package had been delivered. After reading other reviews of this UPS Store, I didn't realize they did so many other things (notary, ink fingerprinting, and they recycle packing materials you don't need). Everyone was friendly and helpful - I can see why Jennifer F. said what she did. Whenever I need their services, I will return. Thanks, fellow Yelpers, for helping me decide to come here! read more

Shipped out a package from this store and it was $134.10, but when running it through the UPS website 3 times it came to $84.68 each and every time. I even added more weight and dims. I've shipped out over 200 packages so it's not like I've never done this before. I can see making an extra $10 on me, but an extra $49.42?? I also blame myself as I knew I should of waited to bring it to the UPS Station in Sunnyvale. If you want to save money take your items to the actual UPS Station in Sunnyvale. read more

This is my second time coming to drop off a package for it to be shipped by UPS. I haven't had a problem with this UPS store yet. In the past, I always go to the UPS store in San Jose on Toyon Ave near my house, but this store is closed down now. The customer service there wasn't good anyway. I started coming this UPS store in Santa Clara because it is near my workplace. What I like about this store is that the employees are attentive. For example, when I came in with my package and waited about 5-10 seconds, the employee would ask me immediately, "Just a drop-off?" I like how I am being assisted immediately because I really don't know what to do and am just waiting for help. In general, any customer would like to be assisted immediately and like it if employees are attentive. Since the label on my package is prepaid, this makes it faster for them to help me. I like how they actually gave me a receipt with the tracking number provided. If I ever need to drop off a package to a UPS store, I won't hesitate coming this one. I hope this UPS store keeps up with their good customer service. read more

The employees here are always friendly and helpful. The manager Barry is very engaging and focused on getting my package out on time.

Thank you so much Marissa for your help! I love this store amazing profesional customer service Marissa was very attentive professional & sweet! Great ambiance good music friendly happy people. The UPS Store rock. read more

Rav was awesome. I got my fingerprints for a new job in less than 15 minutes. He helped me even though it was 10 minutes til closing. Fingerprint price was cheaper here than other areas I checked. Saved me time and money..thanks!! read more

That Ellen R....one of the fu*(&5%$#$^ jerk.....his comment nail down all the other good for this store .....that is no fair for this ups store. Beside last year Chrismast eve fall on Saturday, who can open their business on Saturday..... Crazy Ellen. I like the way the owner response.... give this store 5 stars read more

Stop by the store a couple of times and I always receive excellent service. Staffs are friendly and very helpful. Thank you very much for your great services of printing and photocopy more than 2 pounds of document one page at the time, Marissa! read more

The fastest UPS service I've been to. People are very accommodating and friendly. They always made sure that customers needs are being taken care of immediately read more

This place is great. The staff are very quick and helpful!! I've never had an issue with this place. Some UPS stores are so strict on even TAPE but these folks are all about customer service. We've been back and forth here due to do many returns lately and not once were we disappointed. read more

I occasionally need to send items through UPS with a prepaid label. This store is conveniently on my way to/from home and I'm happy that it is. While I usually prefer to get a receipt when I drop off, if there's a long line, they're always offering to take it in if I don't need a receipt. Perhaps it's a good thing that all of my interactions in the store are relatively short because of all of those short encounters, I've never had an issue with dropping off my items. All of the staff I've met have been super friendly and helpful. Even when they're swamped, they at least acknowledge my arrival and let me know they'll get to me when they can. read more

This UPS Store has great customer service. For reapplying for passport services, we first went to a FedEx store, which did not follow the required sizes and specifications of the passport agency. The agency required us to retake. It was a big hassle. As soon as we told the UPS Store personnel of this, they said that their practice is to refund if not retake the photos to ensure the photos were correct, neither of which was offered by the FedEx store. I highly recommend this UPS Store for taking your passport photos and ensuring a good customer service experience. In addition, this UPS store is located conveniently in the Safeway square, near many restaurants and Chase bank. read more

Ran in this morning to print 40 full color glossy flyers from a pdf file. The door was wide open, the girl inside - friendly and knowledgeable. I was able to open the file on their computer (without being charged for time, like at Kinko's, I mean FedEx Office), print one flyer, check it out, make some edits on their computer, and print out 39 more. The whole process took just a few minutes, and cost only $15. I'll certainly be back to print out some full color tri-folds and flyers. read more

Friendliest UPS store ever! And that have a check-in special?! Hells, yah! The staff here really is great. I bring in all sorts of odd shaped items. They'll pack them up, and post them off without any trouble, saving me from all sorts of shipping hassle. I've never had to wait more than 2-minutes.... top that USPS! I especially like that I get an email automatically letting me know my shipping status. read more

Everyone that works here is very friendly and helpful! I've never had a bad experience when visiting this location. It's a small store, so the line can be long at peak hours - bring a little bit of patience with you and you'll be just fine. read more

I've never had any trouble with this place. They are very thorough with the packages I've sent and overall a nice place to use. I'm not sure if he's the owner, but the tall heavyset guy is always nice and friendly to me and to my husband. He speaks english very well, so we haven't have any trouble communicating. My only complaint is getting into their parking lot, but ithat's not their fault. You can enter the Safeway parking lot and park there, just walk over the curb to the UPS store. read more

The UPS Store on Homestead and Kiely always take care of me. They have printed for me high quality business cards, holiday cards and signs. They also handle all of my shipping needs. Very attentive to detail and if something is even slightly off they immediately corrects it. I highly recommend this UPS Store. read more