Do not use this location! They state they are "just a franchise". I dropped off a package on April 3 and have a receipt with the tracking number. UPS has no record of the package. Did someone at the store steal my package? The store employees are no help! I called 48 hours ago and left a brief message asking for a returned call. Crickets .... If you use this store for UPS, you do so at your peril. Next time I need UPS, I'll drive to Fountain Hills, or go to Fed Ex. read more

Great service. Scott provided the most efficient and fast service I've had anywhere for a long time. Friendly and efficient, can't beat that. read more

"Attentive, professional, and useful for all my shipping needs. The staff goes above and beyond to ensure everything is handled efficiently, providing excellent customer service every step of the way. Highly recommend!" read more

Do not recommend. Poor service and usually something is "broken". . Every time I go here there is a very unwelcoming/unfriendly woman who acts as though I am a burden to have her perform her job. Also, there is usually a 50/50 chance something is broken or not working so they can't assist the customer. Today's issue was that computers were down so can't do anything. I understand things happen, but seems to occur more often here.. and employee did not seem to be the least bit apologetic about it, instead, of just "computers are down" try coming back in twenty minutes".. try adding a simple"sorry" to the front of that sentence, it will go a long way with people maybe some basic customer service training is overdue. Go to shea and 101 location instead read more

Veterans be careful at this store. The manager is anti-Veteran. I ve been around this store for many yrs with no problems or harassment. The parking allows a shaded spot for my service dog to walk prior to entering a store. For the past couple of weeks the manager has been harassing me claiming I leave a shopping cart in front of the store blocking the door everyday when in fact I am only there once a week and if I have a cart I put off to the side next to the tree so it does not block traffic. He claimed that I am verbally confrontational with him even though I just ignore him and say nothing to him, I don't even make eye contact. He also claimed I threaten him with violence to the point that he has called the police. Now my service dog will be forced to spend more time traveling over the hoT pavement and be in more danger from other cars. All because his hatred towards Veterans. Now all the stores next to the UPS store at this location have lost my business. read more

I went in on November 15th with an item to ship in its original box (not suitable for shipping) to get a quote to ship the item to the east coast. Gave them the zip code, told them I needed a box with bubble wrap to secure/cushion the fragile item inside and insurance to cover all costs which they provided, $61.95 total. Went in this morning, November 18th, and the actual cost of shipping, packaging and insurance was $81.03. Then the manager tried to make it my fault for complaining about the price increase. Be careful if you are selling and shipping an item and you use the estimate provided by this store to calculate the final sales price. read more

I can walk to this location if I wanted. Super convenient as I'm returning several purchased goods that don't fit all the time (thank you wine & online shopping!). The staff is friendly and helpful and the store is always clean. I only give 4 stars simply for the fact that sometimes they're short staffed at times with only one person up front & have come with the line to the door and had to wait a while. The past few times they had atleast two people that I saw which helps for a much smoother visit. Thank you UPS for helping with my returns! read more

The UPS Store - Shipping Centers Near Me - Scottsdale, Arizona

The door was open to the lobby so I assumed the store was open. I went in to leave a return package for Amazon. I asked the employee if I could leave it. It didn't need to be scanned. She said, "I don't care. We're not open till 9." I asked again if I could just leave it, and she said again, "I don't care." This was at 8:49 am on 10/28/2023. I didn't realize the store wasn't open. Maybe don't open the door. But this was not the definition of exceptionally good customer service. My family sends a lot of stuff using this store. It is convenient because it's close to home. But I think I'd rather go somewhere else from now on where the employees have a better attitude. read more

This location is very service oriented in my opinion. As soon as I entered I was asked what I needed. I was trying to sell something and needed a shipping estimate. I had the item boxed and they were great. The young man behind the counter printed the estimate to shop and explained that they could honor the quote fir a certain period of time. read more

Those folks work on cash tipping, while they was working on my package, a customer came in with $60 cash tip and gave it to them, immediately they left me and found his box, and someone called Nathan carried out the package to his car, I then waited to get serviced, gave them the confirmation email that ups had delivered the package to the store, however they denied that they have any package, advising me to come back again in 2 hours, they didn't even do any effort trying to find the package, I called ups, they confirmed that the package was delivered to them and Nathan singed on my package, I went back again after 2 hours, and they still denying that they have my package, without even looking, I filed claim with ups, got police incident report, the police informed me that most likely they have the package but they need to organise themselves, I will dispute the transaction and contact the shipper, it is a lot of effort is going to be done for irresponsible employees, that get motivated only with cash tipping, I hope I hear from the stores owner, and hopefully he is not Nathan read more

I live just a few minutes away and I always come here for returns because of the location. I never had issues before today, which prompted me to write this. 98% of the business I've done here has been with Scott. He's a employee who has a recognizable voice and personality; he would always greet me and smile and acknowledge me when I'd wait my turn in line. Well today I called inquiring if the UPS store accepts returns for USPS. I was relieved when Scott answered because up until today, I received wonderful customer service from him. He said yes, that there is always a mail carrier who stops by to pick up packages and that it's not a problem. Yay - I immediately walked over, however the girl associate said she couldn't take my package because it was for USPS and I'd have to take it to the post office. I said I spoke to an associate (Scott has back to me but turned to look) and I pointed to him. He said he didn't talk to me and denied our conversation. He said I must have had the wrong location and that I'm wrong. Scott, we talked. I don't appreciate you lying to me. Perhaps you gave me false facts about accepting USPS packages, but at least be honest and accept your wrongdoings. I've been coming here for years and I've never had any issues, but when someone lies to my face, it's hard to get trust back. I will be going elsewhere from now on. read more

The UPS Store - This is the correct number I called. I don't appreciate people who lie. - Shipping Centers Near Me - Scottsdale, Arizona

UPS Store 3500; Via Linda and FLR near Alberston's I ran in late yesterday afternoon with medicine needing to be shipped overnight to Chicago. Scott handled my order with lightning speed, professionalism, and accuracy! I was more than impressed, I was amazed and so very grateful. If the world operated like Scott, the world would have very few frustrations. By the way, that package arrived in Chicago by 10:00 AM the next morning. Thank you, Scott! read more

I was so impressed by the gentleman that ran the store. He took multi tasking to another level and made each and every customer he worked with laugh and smile. His name is Scott. Thanks for helping me start my day with a smile Scott!!! read more

Everyone I have met at this location has been super helpful with anything I needed. In addition when I messed up and shipped a package to the wrong location they walked me through how to get it back. Thank you all so much! read more

First ups store I've even been to that charges $5 flat to print a shipping label. Every other store I've ever been to is free. Won't be back to this store ever. Plus it's the slowest location around! read more

I used this UPS location because it is close to my house, we were shipping Halloween treats that my wife had made to our son in college. The female employee who help me promised me that my items would get there by Friday., I was shipping on Tuesday and used the shipping method she recommended. I asked multiple times if it would get there by Friday, As Halloween was the next day and we didn't want his streets to be late or go stale in the mail. She said several times it would be guaranteed to arrive by Friday. Well here we are six days later and it still has not arrived, when I checked the tracking online it says guaranteed Monday. Even if it does get there on Monday the items will likely be ruined. I understand with Covid shipping times have changed, but it's your business to know what those shipping times are and recommend the appropriate method to your customers. Take your business elsewhere where they know what they're doing and live up to their word. read more

I recently moved here and have been to this location 2-3 times to mail boxes. Both times a young man has helped me and the experience has been professional and great. Today I arrive at 3:54 PM. I took a video to show proof to email to management. The employee locked the doors right as I was walking to the door. I knocked on the window in case she didn't see that I needed in. She was helping another man and waved that they were closed. I held up my phone to show her it wasn't 4 PM yet and was completely ignored. I waiting until the other man was let out of the store to ask why she locked it before 4 and her response was she had things to do in the store and that she was currently closed. Didn't look at me all while pulling the gate. I understand people are stressed right now and things seem to be more intense but this is not ok. If your sign says open from 10-4 then your doors remain unlocked until 4. It was clear I was there before closing time and was basically told to buzz off. The employees name is Dawn. I left a voicemail for the store. I've worked retail my whole life, I get wanting to leave but this was completely apparently the girl wanted to get out of there sooner than close time. I was standing with two other customers through this whole encounter so it's not a good look for the store. There are so many people who need jobs right now. Hire someone who will do the job correctly and with a good attitude. read more

All of the staff goes the extra mile to take care of your shipping needs. Our small business definitely appreciates everything Scott and his team does to help get our products where they need to. A couple years of going here and these guys are still top notch, even with all going on and limited access to their store. Thanks Dawn and Scott!!! read more

It's a Saturday and of course the store was busy, the employee Scott was super helpful with me and also very nice. While I waited he was helping a costumer on the phone and he tried to explain that he was doing his best even tho he couldn't fully solve her issue. She threatened to leave a bad review on Yelp so here I am trying to make it up to him. I saw how hard Scott was trying to help his costumer OVER THE PHONE and given that those are not the best circumstances to deal with something he really did try to explain multiple times why he couldn't do what the costumer was asking him to do. So if you read this, hello Scott thanks for helping me out and here is your 5 star review because I KNOW how hard you were working there today read more

The UPS Store - receipt to show that I was at the store today. - Shipping Centers Near Me - Scottsdale, Arizona

Scott worked his butt off for me and was tremendous. This was probably the best customer service experience I have ever had from anyone in any industry. Thank you very much guys. read more

They'll pack & ship for you at a price. Everyone believes UPS Stores are the same as UPS, you're all wrong. They're here to make money and operate like drop off station. It's best to just go onto the Internet and print your own label, you'll save some cash and headaches. read more

The UPS Store - Shipping Centers Near Me - Scottsdale, Arizona

Yes, they are in business, to generate a profit. Yes, they have to pay rent. Yes, they have to pay utilities. Yes, the have to make payroll. Yes, they pay taxes. You will pay an upcharge, over the shippers' posted rates. Why ??? FOR THE CONVIENCE. Plus to cover the above expenses. If thats a problem, then drive to the UPS Terminal inTempe. Round trip, in gasoline alone, probably $6. If you're returning a package, with the destination paying for shipping, apply their label .... and drop it off .... its FREE. They'll even give you a reciept showing, they accepted your package. Make sure, you ask for that receipt. read more

Went in to ship a return. Asked if I can have my UPS label printed out. The gentleman working there Scott said it would cost me $5 for him to print out an email. Gave me a fake apology and blamed it on the owner. Never felt more ripped off being told I would be charged $5 just to print. So I ended up going to Fedex Kinkos and had them charge me .22 cents to print a UPS label and the dropped my box off at UPS. This place is definitely not about service. read more

This is our favorite UPS Store! Scott, Dawn, and Tristan are amazing staff members. Whether I am dropping by to ship a package UPS or receiving a notary stamp, they all are too eager to assist me. It doesn't matter how busy the store, they are always efficient, friendly, and professional. They have helped me out of a pickle in so many instances. Keep up the great work! read more

Very knowledgeable staff, very efficient and nice too. Scott greets you by name and always checks how you want packages sent, checks addresses and labels without our having to ask. Knows what to do with overseas mail too. Just great -- a really big addition to our small business!! Bravo to Scott!! Cita and Irwin Stelzer read more

UPS Store employees at this location do not help you when your package is lost. I had changed this review due to the owner contacting me by email threatening to sue me if I didn't take my Yelp review off of here, cancel the police report, and cancel the BBB complaint even though, I have the right to free speech please avoid this location and go some where else. read more

Scott at the ups store was very friendly and knowledgeable about how to mail my passport. It is always a pleasure coming in here.

I've used this location for years and mostly Scott has helped me with my small business needs. I recently moved and I tried 2 other UPS Stores much closer to me and both failed not just my expectations but helping me at all. I drove out of my way to Scott's store knowing he could and WOULD help me with my small business needs. He's on top of his game and the rest of the UPS Stores need some training for sure.....Scott thank you again so very much for always helping me and also for your great attitude and obvious pride you take in helping people!!! read more

I had a very important and expensive package shipped from this location and an item was missing. I processed a claim thru UPS and it was denied. This store made no effort to assist in my appeal and I am very suspect of this location. Christina, I think the owner was just wanted to wash her hands of the deal. I'm going to file a complaint with Atty General, small claims court and any of the local TV stations that may be interested. I pay extra for insurance on most of my packages and now I get a problem and they don't want to pay. What a scam. Matthew Ziccardi Richard Kay Clothiers 480-588-8270 read more

What a complete A******. Scott is probably the worse customer service person I ever came in contact with. So incredibly rude I'm beyond shocked. I wanted to return my Cox box which was suppose to be nice and simple and I wanted to make sure I put the shipping label in the correct area. His exact words "where do you think it goes" in such a disrespectful manner. So attacking and belittles not only me but also over heard another gentlemen before me. That's not the only thing that happened. I left so uncomfortable and will never go back to that store. I will contact corporate after this review. Beyond appalled. read more

Okay, if this place served alcohol it would be your neighborhood "Cheers" bar. Everyone knows your name and they are so freakin' friendly and courteous with all of their customers. I'm not sure how they do it because there are a few customers that I've almost escorted out the door but they never fail when it comes to professionalism and efficiency. Scott has been exceptionally helpful when it comes to computer related printing questions. I love how all the employees seem to get along and make me laugh before I get out the door. I wonder if they are laughing at me? ;) Kudos go out to this gang because the last winter holiday season really brought out my concern for humanity after overhearing some customer questions/concerns while patronizing the store. If any of the employees ever get into counseling, self-help or any entrepreneurial ventures, they will go far. They absolutely know how to professionally handle customers while providing white glove service. And, they had even followed up with my postal concerns when out of state mail had been delivered torn to pieces via a large government carrier. This corner store, next to a hair cuttery, is always busy but never too busy to get the job done right :) Thanks to the owner for hiring exactly the right people to make the whole experience a lot less painful. Mail magic happens here...check it out! read more

I have been very pleased with this location. The workers are very nice, helpful, smiling which is very important, and I'm in and out in no time. I really like the fact that they take USPS returns as long as there's a return packaging slip attached. This makes things very convenient for me since my closest post office is 5 miles away. Thank you very much read more

I've been going to this location (Store 3500) for almost two years, and they are great! I have never had a problem with my packages. Occasionally I visit different UPS stores, and regret it every time. I don't know how or why every other store has problems shipping... but this location is perfect! Every time I visit, the staff is busy helping customers and greeting everyone who walks in the door. There definitely seems to be regular customers and I can see why! Scott is always there and is quick, efficient, and helpful. The negative reviews of this location are annoying, please read them with a grain of salt, or just ignore them completely :-) I regularly drive out of my way just to visit this location and will continue to do so! read more

After moving to Scottsdale and pre-purchasing an account, I tried to print an important email document with no success. The manager stated they are unable to receive documents through their email due to stringent filtering through their incoming email network. My previous UPS Store in Phoenix had no problem copying my email documents, and after I questioned the manager about it, he was VERY rude and condescending towards me. I immediately asked for a refund and cancellation of my account, which he processed. Now my account is with the Fountain Hills location, and they are great! read more

We had a great experience with Scott who works the desk. He was helpful in carrying in our large package for return. Help the man in front us and told him to check his receipt for the refund. We will definitely continue to do business here. read more

I initially spoke to one of this store's employees over the phone. She was helpful and sharp. A few days later I came in and was helped by Scott. He was attentive, fast, and flawlessly juggled my more-involved project with the other customers who came in. I was also pleasantly surprised at how many of the customers were on a friendly, first-name basis with the employees there--that's always a good sign. Looking at some of the posted reviews, it looks like some folks had a negative experience at this store. Mine was overwhelmingly positive. One particular reviewer voiced that the Fountain Hills' UPS store was friendlier than this location--respectfully, I disagree with him. read more

We have been Customers at this location for 10 years, and we have seen lots of employees come and go and Scott and Kashmere are the nicest and most efficient employees they have. I would recommend this location to anyone! read more

Great service at this UPS Store..... Scott is a professional always offering Assistance above and beyond what needs to be done. Love all the employees. The owner runs a good business! Love this store! read more

Edwin provided excellent service, which was much appreciated as I had an assortment of packages to drop off after our company's conference. He was efficient, friendly and super helpful! I would totally recommend this location due to the customer service provided and how efficient the process was. read more

Unfortunately this UPS location is less than friendly or helpful. Try the location near Fry's in Fountain Hills. They are very friendly and helpful!! read more