I love coming to this UPS store off of South Cobb Dr. they're so quick, efficient and offer top…read morenotch quality service at every visit. All I needed to do was return some items so I already had my QR codes ready to scan, they had me in and out in less than 5 minutes. The cost to ship is fairly low, but like any UPS store, the size of your package determines the cost. Ship your items off here if ever in the area!

I have at least a 3 to 4 UPS stores near me and this is the best!! They are always friendly,…read moreefficient and quick! Also great for Amazon returns, copies, mailing, etc.

I have had a mailbox at this UPS location for nearly 20yrs. Today I closed it due to Kirsten…read more(unsightly brunette with glasses) sabotaging my incoming mail/packages. Over the years, I have had a few unpleasant exchanges with her over my mail/packages and today was the last straw. Well, I was expecting a package from Canada which was due to arrive on Feb 4/26. The items were for my brother's funeral so when I received an email from these people that my package had arrived, I swung by to pick it up. It was not the correct package so I tracked the package on my phone and saw that it was refused by the receiver (UPS @ 2451 Cumberland). I explained to her that the package coming in from Canada may require a custom fee. She (Kirsten) admitted that earlier in the day she refused a package because they didn't have any cash on hand however, she didn't bother to look at the name of the receiver or inquire what the cost was. I found that rather odd and off putting but didn't bother to question her further. She suggested I call the 1-800. I got in my car and did just that. The cost was $44.99. I immediately called back the store and spoke to Kirsten's dad (older man). I asked him how they would handle packages that required Custom Fees/COD. Her Dad explained that their 'protocol' for packages requiring Custom Fees or COD are: They would call the customer (myself) and confirm whether I wanted them to accept and pay for it on my behalf and then I would in turn reimburse them. My package was redeliverd on Feb 6/26. I went in to pick it up and asked the dad for clarification on why his daughter (Kirsten), would refuse a package without looking at the name and wouldn't even bother to follow 'protocol' given the fact that, yes, I've been a customer for nearly 20yrs. He staunchly defended her saying that maybe my name was not on the package, that I should have given them a heads up about the custom fees and blah blah blah. Sir, I just spoke to you a couple days ago about your protocol!!! None of this sat well with me so I returned by mailbox key and demanded a refund on my mailbox. The only thing consistent in this place is POOR, UNFRIENDLY, SURLY CUSTOMER SERVICE!!!!

Dante, one of the service reps always has a smile on his face no whether whether it's the beginning…read moreof the day or the end of the day when you know a lot has gone on before hand, especially during Christmas time where everyone's shipping and have little time to be polite! Dante is always friendly and always so accurate in knowing exactly what my needs are and how to meet them! The rest of the crew is great as well! It's always a fast in and out because they're so efficient! I am really sad when I have to go to other UPS stores and deal with poor service and poor attitudes. These people really rock as far as knowing how to please a customer. UPS store is to the left of the cleaners and to right of the Publix grocery store I will continue to come here as long as I can.

Love this place! Cheap shipping cost. Can email the labels I need printing before I get there and…read morethey will have them ready for me. Staff is super friendly and helpful. Definitely recommend over going to a UPS store.

Amazing service. Always assisted with a smile! The office receives lots of traffic and the team is…read morealways accommodating to get their customers in and out. They also have great prices. I'd recommend this SOHO to everyone and anyone. You won't be disappointed !

I have never experienced poor service here. Granted, I am either returning Amazon items or shipping…read morewith prepaid labels, but everyone is welcoming and professional.

If I could give no stars, I would. The older black man who works there needs to be trained on…read morecustomer service or not work at the front servicing customers. He is very rude and aggressive in his tone and made me feel unsafe approaching the desk for mailing assistance on (2/6/26). Not only was he rude to me, but I witnessed him being rude to another customer as well. He loudly told people to use self service even when they clearly needed help and became impatient when questions were asked. He also yelled at an older gentleman who needed guidance, which was completely unnecessary and unprofessional. His behavior was aggressive and uncomfortable to witness. Customer service should be respectful and helpful. This experience was unacceptable. Need thorough training in customer service or be removed from front facing customers.

Yesterday I stopped by to pick up a package. When I arrived, the line was wrapped around the store…read more Whenever I see the line this long, I know I'm going to be in there a lifetime. But not yesterday! The three ladies working the counter yesterday was very efficient! They got through every customers's needs effectively and efficiently. And I wasn't there long at all!

I've come to this particular location (corner of Veterans Memorial & Discovery Blvd) a couple of…read moretimes within the last 12 months. And I have never had a problem. Today was no exception. I'm specifically taking time out to write a review today because of the stellar customer service from the moment I walked in. I was greeted, asked to approach the counter with a smile & "how can I help you?". I needed to print several pages and I mistakenly sent the request to the wrong local UPS email address. Finally after several attempts and no messages available to print, Ms. Leslie asked to see my "sent" messages on my phone & she immediately realized I had added an extra letter to the email address (......... a big "duh" on my part ‍). She PATIENTLY waited by the computer for me to re-send all the emails and told me it was "no problem at all" when I expressed disdain at my own mistake and for holding her up from the next customer..... like a whole 7-8 minutes. LESLIE is gracious, kind and exactly what UPS should hope for in great customer service. I WILL return to this location.

Definitely 5 stars with every encounter I've had…read more The office people are nice and honest. Pretty painless, easy and fast experience each time. There was even one time where they didn't open when the hours stayed they will do I had to call ahead and mentioned this to the guy and he actually owned up and said it was him who was supposed to open but wasn't able to on time. Wow, such accountability and honesty! Absolutely love that!! When you have staff members like this, there nothing they could ever do wrong in my eyes!

I went to Mail Center to be fingerprinted for a volunteer position. The gentleman who helped me…read morewas friendly and professional. He was great, and process was fast and easy. Thank you, Mail Center!

Super excited. Just found out about this place. Great to have another option other than the UPS…read morestore or the post office to ship and mail things and also receive mail and packages. Much easier to avoid package theft.. They do other business services too. Super friendly staff excited to have them in the neighborhood.

Nate Harper 1 review…read moreI was looking for a place to make some quality color prints of some pics on my phone. I saw this place, Red Trinity on Flat Shoals. I wasn't familiar with them, but I was of the area. When I walked in everything looked new and fresh. I was ... More

Stopped in for a Revolve Easy Return. There was a line with people behind me (I would have been the…read morenext person helped) when someone stepped up and opened another operating space. The guy behind me walks right up cutting me in line. The staff member saw this and looked uncomfortable but didn't do or say anything about it to the guy. Before I could open my mouth to say something a different staff member saw this and stoped what she was doing to help me with my return while apologizing and diffusing the situation. I wish I had her name, but I don't but I'd like to thank her.

I walked into the store. There are two workers visible (not sure if there were others). One worker…read moreis in the back on the computer - I will give her the benefit of the doubt and assume she was working. The other individual was discussing his side job of DJ'ing with someone. Offering his card and talking himself up. Basically doing everything but help the actual customer. Once their discussion ended, he finally acknowledged my presence. They clearly need a real manager at this location because what they got ain't working.

682, #42/2025 High…read moreFunctioning :) +. Ambiance is utilitarian but has big windows that make the space feel brighter. This UPS is located in a less busy shopping center next to a Subway sandwich restaurant. ++. Shipping and packaging services are provided here. This isn't the closest UPS to me, but I come here because it's hassle free. I've used this location for years for my Amazon returns and many shipping needs. The wait is typically less than 10 minutes and the attendants are easy to work with. I've not had any dramas or long waits like the one next to Publix Vinings. I'm usually in and out of this UPS in 5-10 minutes tops. Easy Peasy! +. Price is typical UPS ++ Parking is easy in a shared lot

Owner has not replied to my request for shipping reimbursement of package delivered to incorrect…read moremail to address in California 12/11/2024, I followed the ups procedure, ups shipping department opened a case number that I mentioned in a third email and still no reply regarding my request. After the initial email request I was told the owner would reply and there hasn't been any reply. No courtesy, no business from this now former customer.