I went in to get fingerprints and the approach Ms. Brittany chose was not customer service oriented, empathetic, or friendly. When I struggled with the finger scanning process she would only keep repeating if she wanted me to set up the instruction video again because I "needed to pay attention." She demonstrated to me once how to scan a single finger and that was all the assistance I required to finish the process independently. There was no need for her to have an entire conversation with the other staff behind my direct back about how she was raised to follow instructions as they were written. I am a Latin female and I see other great reviews about her service so I am not sure if she was having a bad day or she just didn't feel like helping me specifically. read more

going this store is waste of time this person have all the reason not to work. the biggest one. pretending system down always

When you visit this UPS location you understand why the company is cutting 48k jobs. The manager, Brittney, is nowhere to be found. Disappears for hours while customers with scheduled appointments wait. The only employee in the store, Cheyenne, is rude and incompetent. She lied 3 times while talking to me and when I called her out on it she said "it is what it is". AI can easily take over both jobs with lesser dissatisfaction to clients and no FICA taxes for UPS. read more

I love this store I have never had an issue. Britt is always professional and goes out of her way to help customers.

They do not answer the phone during business hours. I called six times throughout the morning, without an answer. Each time that I called, it sent me to a voicemail that was full, so I couldn't even leave a message. I've had this exact same issue with their sister store a while ago. read more

in my experience at this store, if you're not the preferred race, then you wait. If you are the preferred race, then you are helped. At least that was my experience yesterday. So I walk in, the black female worker is in the back doing something. No biggie. She pokes her head out a few times and see me. Another worker is helping a customer. Then a lady walks in. I guess she's the preferred race, because the female worker in the back immediately comes to help her. They both know I was there first. They act all sheepish like oh oops. but it's clearly half hearted. So I let the preferred customer do her meter mailing for 1.25. I mean.. why not... me being the oppressor and all. LOL. So finally I get helped by this female worker. I mean how audacious of me to be annoyed by being cut in line so she rolls her eyes at the other customer (preferred race) being helped. They laugh... I finally get her attention. She tells me my package to 94122 will be 80 dollars by Friday. Monday its 80 dollars and end of next week its 80.00. She suggests I send it USPS. I'm picking up what she's putting down, she doesn't want my business So I leave. I go up the street to postal annex. There I am told the UPS price for Friday is 23.00 Fed Ex is 25.00 So I go with Fed Ex. Screw UPS. I hope you go out of business. read more

I dropped my package off to be returned with the label printed the box needed to be taped. I walked in and set it on the counter and she said it's going to be a dollar to tape it. No problem, i told her i didn't walk in with my purse let me run to the car to get a dollar. I had no attitude didn't question it, I just didn't realize. She proceeded to say as im walking out "it's on the label instructions" very condescending tone. I just felt it was rude and unnecessary. If I had argued or given attitude I would totally say the response was necessary but was a negative interaction for no reason. read more

Britt was a big help on helping me pack my decorations that I had in another box into the new box. she went over and beyond on packing my items correctly so that my decorations for my wedding would not be damaged. Thank you so much read more

I recently visited this location and had the pleasure of being assisted by the new manager Brittney Gilmore. She immediately greeted me when I walked into the store and helped me ship my package to my daughter in Kansas, it was not as expensive as I thought it would be. I am very pleased with the customer service I received and I will be using this location moving forward for my shipping needs. Thank you again !!! read more

$19 to fax 14 pages. Never again Had to fax some medical records didn't ask price,no prices posted. Took 30 minutes. Never again read more

I have gone to so many UPS stores and they always print out a SINGLE paper or many for you, but not at this location. They are lazy f***s, and they always open late, i have came here twice and it's always something that they CANT do. They need a new manager or a different franchise owner. Please don't here to waste your time. read more

We've been to this location a couple of times and have found friendly service each time. They are located in the same shopping location as the HEB. Their store name does blend in with the paint on the buildings (white on a light grey can make it easy for you to miss them ), but they're a small shop easy enough to get to. Every time we've come in, we've been greeted right away. Most times it's us getting in and out. Only had one issue where I was overcharged at one of the kiosks, but I got that handled. This location is well stocked and organized! read more

Very professional. Wasn't looking for any issues. There was a minority couple that seemed to try to create an issue. The staff handled it very well read more

A simple return to Amazon Prime is always so easy when I choose the Print Label at UPS Store option. Everytime I do this with Amazon Prime and drop the package off with the UPS store, I seem to be in and out in less than five minutes. This time was no different. The best thing is that as soon as Amazon gets notification that the label has been printed and scanned for your account, the credit gets added to my account almost immediately. It happens long before they actually receive the merchandise. This is a much easier way to do things if you have an Amazon Prime account and want to make quick and easy returns. read more

I dont usually write reviews but today I HAVE to. I came to this UPS store to return my Spectrum equipment. When I got there the female worker, not sure what her name is, she was Indian though, was already in a bad mood. I told her I was there to return equipment and she proceeds to do whatever she has to do on the computer, then says that there's an error, tried again and same thing. So I call spectrum and they verify the serial numbers for my equipment and so I go back to the counter and at this point, another associate, Andres takes a try at it and got it to work. Not sure what he did differently cause it looked all the same but he gave me my receipt. The lady comes from the back and asks what Spectrum had told me and I told her that they wanted the box scanned and she rudely says "Thats what I did, TWICE" She's so unprofessional, has a really bad attitude and I'm really not sure how she works customer service like that. As for the other employee, he seemed so helpful to all the other people he assisted and was great with me so thankyou to Andres. read more

horrible customer service. the old guy he work there is a racist. I went today for my finger print and he make everything so difficult to finished. I was sitting on the computer for more than 1 hour because the machine wasn't work properly and he never went to help me, after 1 hour it was another young guy came by to help me. Finally done, it was my first time there. I will never coming back to that place again read more

Looked at my receipt and I now know why my shipping is ALWAYS higher from this location. They will not only charge for tape but sneak a box charge in on you as well. Did not ASK if I wanted a sealed box repacked but charged me for the box and never even mentioned it. If this happens with every customer they'll make an extra $5-10 per transaction. WATCH YOUR RECEIPTS!!! read more

Rude personnel, particularly the older man. I observed that he seemed to not know how to print out items from the computer for customers as well. read more

I've never in my life had a UPS store charge to tape the top of boxes with prepaid labels? I had 3 packages all of the same size, so if I were to have them sealed I'd have to label each to know which was which because they were scan codes... read more

I am a frequent user of UPS Stores, but this particular location is consistently horrible in customer service. Even dropping off a pre-labeled and pre-paid package leaves you feeling like you did something wrong. The workers at this location are rude, unfriendly, and seem uninterested in speaking. Also, they have the store's email address posted on the UPS website, but after I emailed them some documents, the employees informed me they do not accept email. Several other UPS stores I frequent do accept email, as listed on their respective UPS websites. I was also informed that this location does not accept the UPS Key Savings card when I attempted to use it. I found this strange as this is the only location that refused to accept my UPS Key Savings card. Lastly, as others on here have noted in their reviews, the store hours that are posted on the door are incorrect or employees are not opening when they are supposed to. They allegedly open at 900am on Saturdays, but they were closed when I came by. One could infer from them not opening on time and having unfriendly employees these are indicators that the workers do not care. read more

Went in today i needed help being able to print my VA Disability Papers , there were no visible instructions telling you how to use their equipment. I was behind a man who had to try at least 9 times to get his paperwork done. When it was my turn I asked for help and a young man came over , the only thing he did was click on the icon on the screen to bring up the page. He immediately walked away , there were no other customers at the store at that time. Everything was going so slow and I wasn't getting the help I asked for I was hurting so badly and getting so frustrated I just had to walk out. When I called the store to get information to file a complaint I asked if it was a corporate or private store, the young lady I talked to informed me that the young man who walked away and didn't want to help me was infact the owner of that location. I called UPS they gave me the following number 1(800)-789-4622 to be able to voice my complaint. read more

I went there today 11/4/21, the services was awful. They charge $2.50 to use computer, .50¢ per minute on computer and .50¢ per page. I needed to print a label since I never use UPS before. I didn't know that I had to print it myself. I asked the guy if he could print it. He said no, use the computer. I didn't know how to use the computer. He click on internet icon and I have to pay to use the internet too, which is too much already. I got frustrated but paid anyway. When I swipe my card, it didn't go through so idk what going on. I talked to the guy and he said he couldn't help if he doesn't know what going on either. Like wtf, you should know how to solve any issues in the workplace. I left the store. As I got in my car, I checked to see if my money still in card. It's gone. $10 gone. I didn't even get to use the computer for a min and transaction didn't go through. This place a mess! Don't go there! Now I have issue to get my money back. read more

Several times I have had to call on UPS to handle marketing & shipping needs, both. Happy to say these guys have earned my repeat business. No longer do I concern my with running back & forth to the post office and more importantly it's nice having peace of mind that comes w/ having UPS serving me & my clients. read more

This place is only good for drop off when your item already has packaging and the label prepaid. They will even try and charge you for the free ups envelopes. Go to staples or the post office instead. There's individual ups stores struggle to stay afloat and will Nickel and dime you, even for things they should not charge for. read more

How can charging someone $2.00 end up hold $20.00 on your bank account, when you have money in your pocket? Education,Laziness,Incompetence. Walked in, said I need to print a page and copy off my flash drive which printer do I use. I told no this is how we do it now, via computer. Just put your credit card in. I questioned it, I prefer to use cash. Well no this is how they do it now. Simple yet dumb. So Agent shows me how to do the job, get my receipt for $2.00. Look it up bank account in the evening and UPS Store holds $20.00 capture on my account for $2.00 charge. WTF !!! No explanation ...nothing by guy helping me.. He actually swiped my card and advanced all the screens...where they say charges are held. SO AGAIN..EDUCATION LAZINESS INCOMPETENCE. I CALLED CORPORATE WHO REFERS IT BACK TO FRANCHISE. BITE ME. There are many choices for my shipping, this is the closest. BUT NOT ANYMORE. read more

Terrible store. They nickel and dime you for everything. Take the time to drive somewhere else.

I had a very positive experience in this store. I was extremely stressed out trying to get a package sent of and two of the employees helped me out so much. They even spoke to a customer I had on the phone to help us find the best way to ship. Thanks for all the help Yazmin and Israel! You made my holiday shipping less stressful. read more

I came by at 10am on Saturday morning and they were not open. The gate was down and everything. The sign says they open at 9am on Saturday. Either change your sign or get new employees that open when your suppose to. read more

I am in complete disbelief... I have been going here for a year and lately I have been having issues with one employee... A kid that works in the UPS store, named Austin, just told me to kiss his ass and to get the F out of his store, while other customers were in there! He said if not he would call the cops on me for trespassing (which he did but I was in H-E-B) This is the same kid who charged my daughter $5 to pick up a pkg a month ago (Corporate said it's free service) and he called my daughter (a highly educated young adult) an idiot when she questioned the charge. He used the words "you people" as he was telling me to Shut the F up. I don't know if i should say it's a racial thing or if it's just poor customer service but this was totally unacceptable behavior. Now my thought is, that this kid is related to the owner and feels entitled because he screamed Get the F out of MY Store! God bless this young man. **DO NOT SUPPORT THIS STORE** If you have to Get your cameras ready to RECORD! read more

They expect you to leave over $200 of merchandise (small items) just in a pile on the counter and walk out, after paying over $30 for packaging. I said I wanted to see it at least in the box and that didn't seem to be anything she was willing to accommodate. She went ahead and packed it, strangely, taking it to a back room and I was not allowed to witness anything concerning the packaging. WHAT ARE THEY HIDING? Other shipping stores pack it right on the counter in front of you. It took about 15 minutes to pack it and I was the only customer in the store. Hopefully every item made it to the box, but who knows? They seem to not understand that customers want the service they paid for. read more

Worst service ever!!! They want you to pay for tape and a UPS packing box even though I had a prepaid label and package!! They just trying to steal money from people. Crazy!! read more

The rep was very unfriendly and did not smile once. He charged me $1.00 for taping a small box. I did not tape it because I was not sure of what paperwork was to go inside. BYOT at this location! read more

They charged me $2.11 to print off my return label. Every other UPS store I have ever been to does not charge. The owner of this location must the need $2.11 more than I do. Keep penny pinching and I will continue going to my usual location in the woodlands. read more

I was using their computer to print a label. It would not allow that option, so I called the guy to ask if I could of email it to the store email and they can then print it. Before I could even ask him he immediately said I am not a computer technician. With all due respect if you were you would not be working as a shipping clerk. Try earning your salary not by being rude and condensing to consumers. read more

Certainly not a good first impression. Store hours are advertised as opening at 0900 on Saturdays, but it is now 0935 and no one has yet opened the store. Several customers have been waiting over 30 minutes and are beginning to leave. Maybe need more dependable employees?? read more