I was referred to this location from another UPS location, and as I nervously walked to the counter with a list of 10 exact and unconventional shipping instructions for an insured item, I was pleasantly surprised that they not only had all of the materials, but also worked with me to wrap it exactly as asked even adding suggestions based on their expertise...which was a process for both of us considering the instructions were given by a 3rd party. I received a shipping label so I cannot speak to the price or value, but I can say the process was pretty seamless. The ability to track my package always gives me peace, and consistently friendly service, regardless of location is always a welcome bonus! Happy to say my delicate package arrived safely. read more

I am extremely disappointed with my experience at this UPS Store. I dropped off a package for shipping, and it never reached its destination. When I contacted the store to follow up, I received unhelpful and dismissive responses. To make matters worse, I have strong reasons to believe that one of the employees may have mishandled or even stolen my package, as there's no trace of it in the system after it was scanned at this location. This is not just a matter of inconvenience--it's a serious breach of trust. I expected professionalism and accountability, but instead, I'm left feeling frustrated and unheard. I would strongly caution others about using this location for shipping valuable items. UPS needs to investigate this situation immediately and ensure that customers' packages are safe and accounted for. I will not be going away. Verizon has opened an investigation and I have been in contact with UPS Corporate. Also in the works of finding out who the owner of this franchise is because the employees there yesterday were very unprofessional and disrespectful. I am going to loose $1000 because of this situation. read more

I made a payment of $288.50 in August 2023. This paid my mailbox up until August 2024. On February 14, 2024, I was notified without warning that my mailbox was closed. I've called and emailed, the store requested proof of payment. I submitted a bank statement. They claimed they can't read the attachment, so here it is! Think twice before you trust this business. Especially if you're like me and use this address to receive documents and/or payments for your business! It's not a small detail when you destroy someone's livelihood with your incompetence and trust me, they are in NO HURRY to rectify things! I'm filing a complaint with the BBB, UPS, Texas Consumer Complaint division... The stress of this ruined my Valentine's Day and it's continued for weeks. It's time consuming, incredibly stressful, and will cost me to hire an attorney. It's not worth the hassle. I want to add that this is very suspicious and compromises the integrity of the UPS brand. I've had this mailbox for 7 years. Even when customers are late, the business notifies customers with emails and letters in their mailbox. Even if I was late, why wasn't I notified? It's pertinent they notify customers as there is no online system where you can see your payment date and YOU CAN ONLY PAY IN PERSON! read more

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Slow service, rude employees, and surprisingly enough the store smells badly. If you just have a drop off go to the CVS right next door. Or just go to another location. read more

Be aware that if you arrive 10-15 mins before close, and if there is a line inside, they lock the doors early and won't let you in. Manage your drop off time accordingly. read more

Just wanted to find a box or passed envelope large enough to send something by mail, but not UPS. This allowed for USPS so it was a win win. Very helpful and courteous staff. I am glad I stopped in.. read more

The UPS Store - Needed to mail a package... - Shipping Centers Near Me - The Woodlands, Texas

Incompetent. I have my deliveries sent to this location instead of my home to prevent theft. Several times I have received emails from companies I've ordered from, but no email from UPS saying I have a package available for pick up. When I come in to see about the package, they say it's not there. Recently I told them to double check and that I had a tracking number and email stating it had been delivered. The attendant came back with 3 packages that had been sitting there for over a week. I didn't get any notification from them that I had packages. When I go in, the attendants are rude and seem unhappy to be there. I've been using UPS for my mail and packages for 8+ years now and this is the first time I have ever had an issue with them. Please get new attendants and management in here who actually care and not teenagers and college kids with attitudes. read more

Stupidly inefficient. I tried logging into the website to change my delivery but it is always down. Then I called the facility where my box is. That's the best part. Even though I know that's where my box is,"there is nothing they can do." Gave me an 800 number that turned out to be a car dealership. Idk how they stay in business. Customer satisfaction is ZERO. And they don't care. Do not pay for the premium upgrade. $20 for nothing. read more

They were rude and wouldn't let me put the label on my package. Have lost several packages before because they do not care and don't stick it completely. Won't be back to this location. read more

I visited at 4:25 on a Friday and these people were busting their butts!!! Lena, Maddox and Aiden were getting everyone in and out. Very professional and efficient. read more

They are easy to work with, friendly and efficient. I visit this location often and they move quickly even when busy. I recently started using them for all of my printing services as well. read more

Employees here really make sure that the job is done correctly and as quick as possible for the customer. I will definitely keep coming here for all my shipping and printing services they offer! They just added canvases, t shirts, hoodies, polos and even onesies I had a onesie made for my little boy and it's awesome!!! read more

This is the least friendly of all the UPS stores in the area, which makes me sad, because it's closest to me. It used to be a great stop, but there is one employee there who is very rude to customers. Another one goes out of her way to be nice, I think to make up for the sad/mad one. Last week, I dropped off some pre-paid packages, and she seemed very mad at me, like very "put off" that I had pre-labeled......so, she took her time and sighed and frowned until I finally asked if I could help her, to which she replied, "Too late now!" I'm not sure if it was a bad day or what..... Also, even if I'm the only one there, and I'm struggling to get in the door with heavy boxes, they just stare and watch and no one ever offers help. At "the Shipping Store," Alden Bridge, they run from behind the counter to help. I'm going to try not to go back here. read more

I'd suggest going to a different UPS location. These guys never have the UPS envelops or small boxes. Instead, they will gladly sell you normally free supplies for 3 bucks and up. The staff here is certainly not the brightest and they could careless about getting off their backsides to help customers. This location is completely unlike FedEx where supplies are readily available, staff his helpful and courtesy. read more

This UPS store is my one stop shop for shipping, printing, and great service. I thought they had only offered shipping services but they make posters, banners, and flyers with amazing quality!! read more

Beware of lost package from this location. Although tracking shows it was delivered and signed by the office staff, they claim they did not receive it. I do understand if they receive several packages throughout the day and package will get missed, however the way they handle the situation was unacceptable. They did not show care or apologetic at all; had me wait without giving any explanation until I ask. Supposedly they told me a lost claim was filled, however I called UPS customer service they told me nothing was filled against the tracking and I would have to resubmit. Just want to point out the situation I experienced and maybe they can correct in the future since it seems package get lost frequently so they react to it as not a big deal. read more

I always enjoy going to this shipping center. Great service, happy staff and easy parking.

I have been ordering marketing materials from this UPS store for a while now. The quality and presentation of the materials has always been very professional. My order is shipped to me in a timely manner. My experience with them has always been positive! read more

I have used this UPS store on many many occassions and have had good results. I went to this store on 2/11/19 to talk to them about a very large amount of items that I would need to have shipped to Florida. I brought everything in to the store on 2/12/19 and had a trunk full of goodies that I actually did get them to help me bring in on a dolly, I helped put everything on the dolly. I have 4 boxes that I brought with me to use for packing. I told the guy that I would pack everything. I needed to additional boxes and he put them together. I continued to pack. It ended up being 6 boxes all together. Because it was so much, I was told that it would probably be cheaper to go freight (I had no clue what was involved with freight UPS), and the guy didn't weigh the boxes to tell me what regular shipping would cost for all 6 boxes. I am wondering how he did come up with the cost of $300+ for the freight shipping though, I guess by the total size of the boxes put together. After packing all the 6 boxes, he taped them all closed. The manager said that UPS freight would be there in the morning to pick up the boxes and prepare them for shipping. None of the boxes had a name, address or phone number on them and that bothered me so I told them that I wanted to write that on each box, was told not necessary and I said I want to do it. I did one and was told they would finish the rest. So I go to the register and pay $350.25 for shipping, or so I thought. They charged me $40.00 of customer service, I would like to know what that was. I also asked several times about a tracking number and was told that I wouldn't get one until freight picked up the packages and prepared them. Asked when I could expect a tracking numer and was told in a day or two. By Friday I had not heard from the store or freight what the numer was and called the store. Explained who I was and why I was calling. Oh, yes I think we have that, wait a minute. I asked why no one called me back with the number since I was told that was giong to happen and they didn't know. I was also told that the packages were not picked up until 2/14/19, a day later than the manager told me. Mind you, I am going by what the UPS people tell me, thinking they know what they are talking about with shipping stuff. These boxes were going to a residence and they knew that. You don't ship freight to a residence. The recipient of the boxes was called by UPS freing on 2/18/19 to schedule a drop off and was told that the package would be left at the end of the driveway. HMMMM, she lives in the country, kinda, and her driveway is very long. Now, again, I had no clue that the package (which I find out weighed, shrinked wrapped all together) 180 lbs. was going to be on an 18 wheeler truck and no one told me this. The UPS freight people told an older women that she owuld have to retrieve this 180 lb. package off the back of the 18 wheeler on her own with no help from the driver. I immediatley get on the phone with UPS freight and am told well, you didn't order a lift truck. Well, how would I know, it's UPS' business and job to get everything right in a shipment. So, I'm told by a very very rude freight person that I have to call the store I did the shipment with and tell them they need to send some kind of special letter to freight requesting a lift truck. What the heck!!! I call the store, the girl there can't give me any information, no one is at the store that can help me. She gives me the name and number to the manager and then to the owner. I call and leave a very detailed message with the manager and ask for a return call to discuss this. Then I call the owner and actually get him on the phone. Tell him the issue and he said don't worry about it, he would take care of it for me and call me back later in the afternoon. I NEVER RECEIVED A CALL FROM EITHER ONE OF THESE PEOPLE. Remember I spent $350.00 on this shippment and they could care less. I get on the phone and spend over 2 hours trying to work with freight in Florida and they said since it was going to a residential (and they wondered why the heck I was doing freight and I told them that was what my UPS store suggested I do) home they would automatically have a lift truck. WELL NO!!!!!!!!!!!!!!!!!!!!!! My receipient had to get the 180 lb. 6 wrapped boxes off the back of the truck on her own and get them to her house by herself. Remembef I spent $350.00 on this shipping and got the worst of the worst service ever from the manager (who never called me) as well as the owner (who never called me. I see that the owner has several different stores and many of these stores have very poor customer service ratings. 2-1/2 months ago I sent 4 large boxes that weight similar in weight to the 6 I just sent to the same address and that cost was only $150.00. With this review I am asking that the manager and owner contact me immediately. This is the UPS store at Sterling Ridge 281-362-1037 read more

Always a great experience at this place. This is my go to place for shipping, boxes and stamps. Helpful, pleasant staff! I also appreciate the email updates on my shipments. read more

We have a post office box at this store. The staff is very friendly and offers excellent service. My only complaint is they don't have a paper cutter that works which I occasionally need and am used to having access to when I make copies. Otherwise, a great alternative for po boxes, shipping and cooy/printing services. read more

I have a mail box at this store and will be moving it to another store at the end of this month. I would not do business with this store. Their customer service is non existent and a manager is hardly ever in the store. I have been waiting for a GSR for weeks and I keep leaving messages and am still waiting for a call back. I get better customer service at Walmart. read more

I STRONGLY advise anyone going here to Stop and turn around. If I could give only a fraction of a star I would. They have the most incompetent employees at this location. For starters, the employees will punch buttons on the keyboard and then tell you that your box is paid for until the following month, then when you go back to pay your bill, guess what? You have a late charge and it's your fault, even though you are dealing with the same incompetent employee who you already spoke with the month before you "checked" your account for you! Next, they are supposed to offer the same shipping options as the USPS, with a SLIGHTLY inflated rate, Guess again. I went in to mail three small packages, asked her to mail them First Class Package for me, so I could have tracking numbers. Instead, she mails then "first class letter" now 13 days later, I still have no tracking number and the packages have yet to arrive! Oh and guess what else? All three packages were charged at LEAST $2.50 more than they should have, and when you go in to ask about why? and how am I supposed to get these tracked down, you get told, oh I'm sorry..... Just go to the post office or go to FedEx! These guys are worthless! read more

UPS stores in The Woodlands, TX are always fast, efficient and polite. I've used them for notary services as well as shipping packages. Each time I have been very satisfied! read more

Have been using the services of this UPs store for 10 years. The ownership and management change a couple years ago has substantially improved the quality of the products and services provided. The staff is efficient, friendly and professional. They anticipate a customer's needs and assist in every way they can. It is great to see how a service provider can improve and remain at the top with good management and staff. read more

Brought in my box to mail and did not print correct shipping label. (Label sent from UPS) I asked if he could print it for me, but he just gave me the option to get on computer and print myself and pay. No help what so ever. Seemed he wanted to get back to doing nothing. Took my box to the UPS store at Creekside, no problem, they helped me and my package is gone. read more

Newly remodelled with upgraded manpower and efficiency. We've been using since moving here in '05.

The store is dirty and the employee (male) I dealt with was a jerk today. I would suggest Fedex or find a different store location.

The new management team really has turned this location around. They have hired the right people and they are more than willing to help out. I say if you have been disappointed in the past by this location, give it a another try. read more

Drake and his team are highly responsive and readily available. I live in Baltimore, Maryland yet feel as though he is right around the corner! From my multiple phone calls (even some frantic Friday night consults) to emails, Drake is calm, focused and available at all hours of the day and evening, even on Sundays! His team excels at layout and design. I am so appreciative of their talent and timely execution of work orders. I highly recommend Drake and his entire team! read more

That store employs the nicest people and it has for as long as it has been there.

Worst customer service, they don't care if you do business with then or go elsewhere. The girl that says she is the manager has no people skill and can't answer a question because she is above you and if you don't like it, go elsewhere. I have gone there because it is close but every time have been burned with rudeness. My advice read all the reviews, even google reviews, stay away. UPS store on research and gosling (Kroger shopping center) those guys are nice and go way beyond in service. Even the shipping store is better. I hope this location goes out of business...karma! read more

Your customer service is phenomenal! Every time! I no longer go to the post office since you've come to Creekside. Keep up the great work. "

What a difference in the store appearance and the the new management. What was once a very grim greeting is now very enthusiastic and helpful. The people who are working actually seem to enjoy dealing with the public, as opposed to the old team. Very quick, efficient and friendly!! read more

Maybe a new employee? The female clerk was cheerful, very helpful, and even made us a small box when the smallest they had was still too large. Perhaps they are working on their customer service, because out experience was the best! read more

Great Staff, clean store, takes care of all my printing, shipping and notarizes documents too! So happy you have taken over management of this store and the one on Research Forest. We in the Woodlands are so appreciative for your excellent customer service!! read more

The staff was courteous, efficient and able to answer my questions with ease.