I love this UPS Store! Yes, it is very popular, and you might have to wait a minute or two, but…read moretrust me, they have the Best Customer Service around! So just wait patiently as they help others with their packages! My packages arrive on time and in great condition. If I have to return an Amazon item, they are the experts, and my account receives a credit In a timely manner. No stress, just relax, and enjoy your day!

I was referred to this location from another UPS location, and as I nervously walked to the counter…read morewith a list of 10 exact and unconventional shipping instructions for an insured item, I was pleasantly surprised that they not only had all of the materials, but also worked with me to wrap it exactly as asked even adding suggestions based on their expertise...which was a process for both of us considering the instructions were given by a 3rd party. I received a shipping label so I cannot speak to the price or value, but I can say the process was pretty seamless. The ability to track my package always gives me peace, and consistently friendly service, regardless of location is always a welcome bonus! Happy to say my delicate package arrived safely.

I wanted to share my recent experience at the UPS store, as the situation became unnecessarily…read morestressful and concerning. My mom, who was visiting from out of state, shipped a package to herself through your store. The item was packaged by your team and sent as an overnight delivery (costing close to $400 for overnight) Unfortunately, the package did not arrive on the expected date. While we understood there could be delays due to Sunday, it arrived even later than anticipatedand ultimately arrived damaged. A store employee had mentioned they would follow up regarding the SGR, but we did not receive a call the next day as promised. My mom attempted to call the store multiple times without success, but no one answered. Since she is not local, I went into the store on her behalf to help get an update. For context, I am currently 37 weeks pregnant, so making the trip was already physically taxing. When I arrived, I explained the situation to a younger employee and put my mom on speaker so she could provide details directly. At that point, an older employee came to the front and immediately assumed my mom was yelling on the phone, which was not the case. Instead of calmly assessing the situation, he became visibly frustrated and began raising his voice toward the phone. I repeatedly asked him to stop yelling, as it was escalating the situation and causing unnecessary stress, especially given my condition. Unfortunately, he continued, showing little awareness of how inappropriate the behavior was. In addition to the tone of the interaction, several of his comments were confusing and came across as dismissive and guilt-inducing. For example, when we brought up that the package had arrived damaged and that we had not received a follow-up call as promised, he responded by saying that if the package had been processed the day before, "we wouldn't have known about the damage." This did not make sense in context, especially since we were told we would be contacted before any next steps were taken. Rather than addressing the lack of communication or helping resolve the issue, the responses felt defensive and unhelpful. The interaction became increasingly uncomfortable. Eventually, he disengaged by walking away and keeping his distance, without resolving the situation or addressing my concerns directly. I asked if everything needed on our end had been completed, was told yes, and then I left. What should have been a simple conversation turned into a stressful and avoidable experience. I'm disappointed in how the situation was handled, particularly the lack of communication, professionalism, and awareness in handling both a damaged shipment and a customer concern. Weeks later they did not do the SGR like they said and she received no apology, no response from the store, no refund. Could have been charged the original shipping but didn't refund the over night for not coming on time. This was a disappointing experience and I now see it based on previous reviews. I should have known better to look first.

The store and the staff are fine for all services EXCEPT FINGERPRINTING! DO NOT! DO NOT go there…read morefor fingerprints. The staff are just as frustrated as you will be. The owner is ditching the machine by the end of their 1-year contract. It's excruciatingly painful.

I have been to this location at least a dozen times over the past 2 years+ have always been amazed…read moreat how friendly+ efficient the workers are. That changed today. My package already had usps postage on it so all I needed was for someone to hand it to. The person that took it almost dropped it and rolled his eyes at me like it was my fault ' Not friendly at all.

The staff at this store are so friendly and personable. I literally go out of my way to go to this…read morelocation because it's honestly such a pleasant experience.

Used to love going to this location! Post-remodel it seems to have lost its best staff members…read more(where's Keith and the friendly women?) and isn't as welcoming/inviting inside. Actually preferred the more cramped layout. During visit today to mail a small package to Austin, the young man helping me was not overly friendly and somewhat annoyed that he had to spend a lot of time looking for a container in which to properly fit a dress and pair of shoes. He came back w/ a massive box, and I suggested that perhaps everything would fit in a soft mailer. He pulled one out, I put everything inside, and it was still way too big. I offered to maybe stuff it with the bag that I had brought my items in. He said in a flat tone, "It's not going to make a difference/the bag is tear-proof anyway." Then when I completed the checkout process and hit "print receipt," he condescendingly said, "You don't need to hit the print button next time." I guess because it automatically prints a sticker tracking receipt and it was such a huge bother for him to actually have to rip off an another paper receipt from the register. I know I'm nit-picking, but I was used to upbeat, stellar customer service and this kid came across as a typical teen--bothered.

Fast , great customer service. Very courteous. I use this location often . Great visibility and…read moreparking.

The staff seemed nice. Hours shorter on the weekends. And they have a self serve Amazon kiosk…read moretoo. I will try bringing my returns here in the future as it's close by. Fingers crossed

This location will lose your package. The employee forgot to…read moreput a shipping label on a certified mail, so It was returned to my address. I went back for them to mail it again, and now my package has not been delivered and my tracking number says Additional Actions Required. Now who knows where the package is and when it will be delivered.

Horrible customer service today Tuesday May 26th, understaffed and rude. They refused to get a…read moredocument notarized because they were short of staff

Quick and friendly service, they got me in and out in without a fuss…read more While it is an unassuming looking location, it belies a stellar staff and people that want to help you out.

I have been enjoying the services provided by this business for years and highly recommended them.read more

Great service for my registered return receipt package. Young man who helped send it was friendly…read moreand efficient, and particularly patient with the details. Bravo!

Really dissapointing experience with the two employees running the store around noon today…read more There was a lady in line waiting for her package- which she showed reciept to. Wasted several minutes while she kept saying her package was right infront of them (on the counter). They ignored her. Finally at the end one of the two looked where she was pointing and low and behold it was her package. Then the two employees started bickering over who didnt read the label correctly I needed a notarization- couldnt do it. I wanted a passport photo- couldnt do that either. One of the employees is dressed like a bum, the other one cant read. My weekday experiences have been good, but this weekend was a major setback.

Outstanding customer service from Jewelle and answered every question I had! Always had such a good…read moreexperience coming into this store.