Wow went to return something and these women were compleaty rude.there was another customer who was spanish speaking and they called someone to translate and they were making fun of her the whole time (I am bilingual) COMPLETELY UNPROFESSIONAL When does it take 20 minutes to send something with a RETURN LABEL??? read more

Opens early and notary service available early as 8:30am which is not easy to find. Friendly staffs and fast service. Highly recommend it.

I needed a notary service since I had trouble getting one at AAA. It was so much easier to get it here! For a few dollars more it totally worth it!! read more

I know this is just UPS lol but they're service is amazing. They're always so happy and helpful! Great vibe at this ups store :)

This is the go-to place for my shipping needs. The employees here know exactly how to expedite every transaction which is great because I then have extra time for my other errands. There's not much to say. It's a great business with people who know how to do their job. What more do you want? A cookie? There's a Smart & Final next door. read more

Friendly service. Got my package out on time despite arriving after the 6pm deadline. Would use again.

I hate shipping things. I usually buy online just so it can be shipped from the store and I don't have to deal with it. However, I needed to ship my mom her birthday present that I had to buy in the store so I went to this UPS store to ship it. CJ helped me while I was there and he made it all seem so effortless. I really appreciate the help. I'm sure if I had to ship this on my own, her present would have been in a thousand pieces but it made it to my mom in one piece. Thank you so much! read more

I order a lot of things online which means I end up returning a lot of things via UPS. It is hard to find places with good customer service so I am so glad I found this location. Fast, efficient service with a smile. Everything I needed at one convenient stop.... I will be a loyal customer. read more

This place is waaaaaay better than before. I'm not sure when they switched management, but it's like night and day. I didn't have such a great experience when I came here about a year ago and vowed not to come back. But... I really needed to mail something out and it is the closest place where I can go on my lunch break. The new staff are all so friendly and it was no hassle. I went in and Katey was very helpful, fast and super positive. Prices are standard, but for me customer service is everything. I'm glad I tried this place out again! read more

I received a great customer service from Cj! He answered all my concerns and gave me different quotes about shipping the packages i have, Thanks for a fast and great service! read more

If I could give them no stars I would have! I went in with a mountain bike that I needed packaged and shipped. I was told that although it was an XL frame size, they could get a box ordered that would fit if I brought the bike in that day (Friday). They would package it , ship it on Monday and email both me and the recipient the UPS tracking number. I called Monday afternoon to check on the status of the tracking number. I was advised that the bike had not been boxed yet. I had to ask "why?" before I received the reply that the box did not come in today. After asking if the box would be arriving tomorrow, I was told by the employee "I don't know". The entire conversation had to be pulled out of the employee as he offered no explanations or apologies on his own. The general gist came down to the fact that he didn't know when the box would arrive and even when the box did finally show up, he didn't know when the bike would get boxed up because "they have a lot of other packages to box up first". Essentially, customer service means NOTHING to this location! The fact that they had my bike since Friday and promised to have it shipped on Monday means absolutely NOTHING to them. It doesn't matter that time is of urgency and that someone is actually waiting to receive the bike. They could have called and explained the situation, but instead I had to seek out all information regarding this transaction. I made the decision to pick up my bike and go elsewhere to have it shipped. As I walked into the store (which was empty of customers), the employee that I was just speaking to on the phone was sitting in a chair reading a magazine. So nice to see that he was working hard on getting all of those packages boxed up for their customers (said VERY sarcastically)! After I asked politely for the bike and all paperwork back, he silently got up, brought me the requested items and handed them over. Not even an apology was made. THIS IS EXTREMELY POOR CUSTOMER SERVICE! I will not only never go back there again, but I will also tell everyone I know to take their business elsewhere where they might be treated as if their patronage is valued and appreciated. I suggest taking your packages to be boxed at The Packaging Store on Ave C and PCH in Redondo Beach. Now they know how to give proper customer service! read more

Came in here a few months ago to drop off some cable boxes to be sent back to AT&T and Kelly helped me. She was super nice and helpful. It was easy peasy! Just dropped them off and they took care of the rest, packaging them up etc! I was in and out of there in five minutes! Thanks Kelly! read more

Awesome customer service, always friendly and accommodating. I don't bother going to any other UPS of FedEx store. Kelly and her staff are super nice. read more

I will add to what everyone else has noted about the older woman who is the "manager". She is beyond rude, will not make eye contact, and absolutely refuses to be helpful. I came in with a package and when she quoted me the cost, I said it was too much. She said she would send it for me via the Post Office and prepared a label - Priority Mail. It is now eleven days later and the package has not been received and the Manager informs me that it has nothing to do with her - to check with the Post Office. The Post Office tells me they have never seen anything like this. All they can see is that a label was prepared. Nothing more. I am so mad and frustrated and urge everyone to STAY AWAY FROM THIS UPS STORE. read more

I've just written the annual rental check when I realized how long I've been doing business at this location - over 20 years! The staff is and has always been most helpful. As a frequent overseas business traveler, the knowledge that things will be waiting for me upon my return home provides a small degree of comfort. Great place! read more

When I called and spoke with Patty, she was very knowledgeable and helpful, but spoke so fast that it was clearly communicated that I was a nuisance. When I arrived at the store, I was one of two people in there (so it wasn't that busy), and she was still talking like the micro-machine guy, only this time it was whilst correcting and ordering around her employees. She was so rude to those guys that I felt embarrassed for them and it made the whole experience awkward for me, but that wasn't the worst of it. The price was outrageous. Online, I was quoted $38 for shipping, $2.50 for fuel surcharge, and $11 for insurance ($0.80 for each $100 over the first $100). In the store I was charged $62.58 for shipping, $5.32 for fuel surcharge, and $28.55 for insurance ($2 for every $100 over the first $100). I understand that the franchise can markup their prices a bit, but this was about a 100% markup on the whole transaction ($51.50 vs $96.45). I was too shocked, embarrassed, and rushed (see above) to halt the transaction. I only looked up the prices online afterwards to verify my suspicion that I had been taken advantage of. I certainly won't be back. read more

Been here a few times & the customer service is usually good. Today, the sign says they open at 8:30am & it's now 8:45! I unloaded all my boxes & waited by the door for 10 min! Nope, I'm going elsewhere! read more

I needed to open a mailbox for my small business and I work near this UPS store. I checked it out on Yelp and i was a little hesitant, but when I got there, I was really happy with the customer service. Kelly is the new owner and she was so friendly. I am happy to go to a place where the people are nice and not creepy! A plus is that the place is really clean. read more

Quick and easy service, didn't even have to look for help, they were tentative enough to catch me right when I walked in to drop off.

Got here at 8:20. Sign says they open at 8:30. It's now 8:50. An older man walked up to the door, unlocked it, ignored me standing there with my package. When I asked if they were open now, he shook his head and got into his car. That was 15 minutes ago. He's still just sitting there. I'm only here for a package dropoff for my boss, but I can't even do that I guess. UPDATE: The older lady that everyone complains about is most definitely on something. She skittered up to the door, freaking out at someone on the phone about how she was going to be here for a little bit and then go "back up to the place", speaking really fast and throwing her hands everywhere. When I walked in to drop off my box, she had a broom and was "sweeping" styrofoam bits, aka flinging them wildly around the room and huffing like it was a marathon. The guy who was actually sort of working the counter wasn't off his rocker, but he was far from competent. Never again! read more

Awesome customer service at this location !!! They're soooo helpful! I stopped by to send a package to England ,the lady ( Didn't get her name but, I think she's the owner.) and a guy with tattoos ( I think his name was CJ) were so patient and kind!! read more

A new owner has this ups store now and they are outstanding...service is great...the store is so clean now and perfectly organized...I have a PO box here and mail is never late now....there friendly and polite ...I recommend this ups if you want professional service!! 5 stars from me!! read more

They do not provide much information about their prices of the parcels,like it's a secret :))). But they certify a copy of your ID which is very helpful. Very friendly too. read more

I had to ship some very fragile ebay items asap. This store was next to my friend's house so I swung by. Kelly (the owner I think) and her staff were so nice and helpful! I usually pack my own stuff so when they packed my items I kept a watchful eye, they were very careful and did a great job! They even cleaned it one more time before wrapping. I highly recommend and will definitely be coming back again! read more

Good service. Twice I went to this place and service is actually great. Someone is ready to help the minute you walk in that door and the bell dings. read more

Was dropping of a return to Amazon" Customer service person was very persistent on helping me while working on another" Her clothing choice was very"rude" Ups Shirt was wide open showing more of her chest then I would of wanted. Owner needs to check this out" I will never go back. read more

Avoid this business. Period. I went here to get a data bank self-query document notarized in order to process getting my pharm tech. licence at a later date. The older woman at the desk turned me away because apparently the document did not say what "type" of notary signature was needed for the form. Then she said I was not even authorized to get this document notarized, and there was no "signature line". None of this is necessary to notarize a document! You just need your ID, the document (and a copy), and to sign it before a notary who will then sign and stamp it. She then said it would cost $40. Ha! I went to my bank, no fuss, AND the service was free! Please stay away from this woman, she had all the signs of a drug user--erratic behavior, shaky hands, dry gaunt face, and aggitated. read more

New manager Kelly rocks!!! She and her staff have really made a difference from the OLD manager. Highly recommend this location. I have my mail box here and there is NO problems. read more

They are supposed to open at 8:30am. I was there a few minutes after 8:30am, the front door was unlocked but no one was there, all the lights were off and the gate was down. Very unprofessional. If your hours of operation are posted and supposed to be one thing make sure you hire credible and reliable employees who are able to be there during those hours. It was a complete waste of time for me to go down there. read more

Nathan and Kelly were superstars on a Saturday afternoon, staying after closing to help me get 36 boxes shipped for my company. I didn't even realize the store had closed until half way through. They never mentioned it ... just kept plugging away at my shipment. I was already annoyed to be working on a Saturday so their helpful welcome was such a relief ... especially after I was turned away from the UPS store on top of the hill (Peninsula Center)! Apparently there was only 1 person working up there and he said he couldn't help me because my shipment was too large....! New favorite UPS store found. I think some of the negative reviews below are from when the store was under different ownership as my experience was 5 stars!!!! read more

I'm currently planning a move back to Los Angeles, and wanted to get information in regards to shipping some items through UPS. I was in town, so I decided to go to the local UPS store to get some quotes. The store manager Kelly was incredibly polite, friendly, and answered all of my questions. She gave me accurate quotes, and advice in regards to what boxes I should purchase to fit my all of my items. Unfortunately, I won't be able to use her store to ship the goods as everything is on the east coast. I even told Kelly at the beginning I couldn't use her store, and she still gave me an incredible amount of her time. If you are shipping anything, I highly recommend visiting Kelly's UPS store. read more

Kelly and Katie provided awesome customer service when they went out of their way to be extra courteous and helpful. This is the place to go for notary service and shipping needs! read more

Katie is extremely helpful and so friendly!! Awesome customer service! Well kept store and has all my shipping needs. Thank you !

The service here is horrible! The employees are never pleasant and I needed to overnight something ASAP and showed up right on time when they say they open at 8:30am sharp and the doors were locked. I waited 15 min still locked. I work close by so I can see when they open, it is 9:30 right now and multiple people have walked up To do business here and the door is still locked!!!! Horrible service and business read more

Patty (the manager) is the least helpful person I've ever seen. Do not go here if you're doing anything other than just dropping something off. Another customer asked if she was ok because she seemed stressed. Trust me this is her daily attitude. She's looks at you like a bulldog chewing a wasp. The young girl Katlyn was nice btw. read more

This is the second time I have used this UPS Store location. The first time did not go well, and I wanted to give them another chance (this location is very convienent for me), however, this second encounter was almost identical to the first: the lady behind the counter was rude...again! She acts as if she is doing you a favor. She needs to either retire and get out of the customer service industry (because that is what she is doing or should I say NOT doing) or improve her attitude and people skills. Enough said. read more

I've used them for the past 4+ years for: a mailbox, copying, FAX & shipping services, without any hassles.

the old woman who is either the manager or the owner has horrible customer service. they do not want to help you if you are dropping off a pre-paid package. i had a return box to amazon with and the ups label on the return box was not secured 100% they wanted to charge me for piece of tape. a piece of tape. the worst part is the attitude they gave me which was poor customer service. i would not recommend this shop to anyone. do not go there. read more

The previous ownership was very suboptimal, but there is a new owner who is very responsible and easy to work with. Don't judge the place from old service. read more

What a difference a person makes! I stopped coming to this store because the woman who was there the most, was miserable (if you have been there in the past few years, you know who I mean). I needed a box so I took the risk hoping she wouldn't be there. To my pleasant surprise, there is a new owner & staff and they are as nice & helpful as they can be. Thank you Katey & Kelly (owner). Now, this can be my go to place when I need packages shipped. read more