The staff are always so helpful and kind. I frequently go here to return Amazon packages. Everyone is so efficient and care to be there. Never a long wait to be assisted either read more

I come here once in awhile and I'm usually in and out. Unfortunately my last visit 6/20/26 was an unpleasant experience. When I entered, it was completely lifeless. No greeting, no one said hello, nor said anything. It was dark and I went to the front and finally someone walked out. I had to greet them instead and explain what I needed. I'm familiar with most of the staff as I've seen them before but this time, was my first time seeing this worker name Anthony. Didn't smile, or really speak, just quiet, and looked like he hated his job or didn't want to be there. They have young people working here and are either uneducated, not knowledgeable, or incompetent. Came here to get a document notarized and it was like pulling teeth. What should've been a simple procedure and transaction was rather slow and a frustrating experience. The process took forever and the guy looked like he didn't know what he was doing. He was reading the document so long and was staring at it. I asked him if there was an issue and asked if that was his first time doing that. He said it was his first time seeing my document. He asked what else I needed with that document and I told him what I needed as it says it in the document. IT CLEARLY STATES IT THERE, what the notary is asking for; only two things...the signed document and a copy of my identification. THAT'S IT. Basically the kid was too lazy to read it and didn't know how to do it, so he asked ME instead as if to summarize it for him or indicate to him what the document is needing. My suggestion is, these young kids need more proper training. I'm probably not much older than that kid but these people that UPS is hiring are not well knowledgeable. They need to learn how to do their job and stop being lazy. The process took so long that I had to get somewhere urgently and the kid took his sweet time writing whatever he needed down in a book and just taking way too long with a simple document that could've taken like 5-10 minutes. He was really SLOW. I know he comprehends but it was probably too early for him for a Saturday morning maybe partying the night before. There's two workers. One was hiding in the back. The female for whatever reason was not helping and there were people coming in and no one was helping them. The guy Anthony helping us had his head down the whole time, didn't even look up to greet the customer or said to them he'll be with them in a moment. Nothing. Just quiet and motionless. The one hiding in the back didn't even come out for a good minute. I turned around and motioned to the lady carrying boxes, that "there's someone in the back," hoping she'd come out and help, but didn't. Not even the worker in front of me said anything. He finally finishes and cashes me out. I see him turn around looking for his coworker to the back door and mumbled out loud "WHERE IS SHE?" and then out pops her head and comes out of nowhere and FINALLY gives him a hand. The staff here are lazy, slow, and just inefficient. They're not as helpful and should be on top of it. There's other guys that work here during the week and are much quicker, but the two working that Saturday morning 6/20/26 was just really bad. They need more proper training. My advice to management is staff training, and educating them on customer service skills and the job duties and how to do them correctly. Other locations have been more useful. Avoid this place if possible unless you are willing to spend all day here as they will waste most of your time. read more

This was by far the worst customer service experience I've ever had. Manager Chris Grogan was extremely rude, disrespectful, and arrogant throughout our interaction. He refused to help us for what seemed like unreasonable reasons and escalated the situation by threatening to call 911. When we asked for an update after he spent time on the phone, he sarcastically told us he was talking to "tech support." His attitude was dismissive, unprofessional, and completely unacceptable. Customers deserve to be treated with respect, and unfortunately that was not the case here. I would strongly recommend additional customer service training and management oversight for this location. If I could give Chris Grogan less than a 1 star review I would. read more

Not all The UPS Stores are open on Sunday but I'm so glad this one was open. I usually go to a different one, but they were closed and I did a Yelp search and this location was thankfully and conveniently open. Service was amazing!!!! Thank you. : ) read more

I came into drop off a return, and the employee, who was helping another customer, said I could scan my return and leave it. I said the package still needs to be taped, and I asked if I should wait in line (vs leaving it there untaped). He said, "yeah you can wait in line. I'm the only one here, so..." Is it that hard to be polite to customers? Maybe throw in "yes I'll be with you in 5-10 minutes"? I opted to leave instead of waiting in line for poor customer service. read more

This is my UPS drop off spot. I'm always prepared with my box, shipping label and they offer a receipt. If you time it right, the truck makes the last pick up for the day around 6:20-6:30pm. BEST THE CLOCK!! Ok, bye. read more

Needed notary services and the staff provided quick service. This is a small UPS but they handled customers and packages plus the notary services in a timely manner. read more

This UPS Store in Rolling Hills Estate is the best service UPS store there is. Quick and knowledgeable and friendly. I always choose this for all my Amazon packages. Please keep up the good work. read more

Five stars for the amazing UPS staff! Ben and Tatyana are friendly, efficient, and patient. They are consistently helpful and kind.

Went in the other day to simply drop off an Amazon return. I was offered a receipt to track the package going out. Upon receipt of the tracking number, I was given a 6 colors of salvation handout. Seriously? How inappropriate for a public business to be handing these out to customers! On pride month no less. Whatever happened to separation of church and state. I attempted to call back to speak with the store manager who happens to be out. I will not be coming back to this location ever again. read more

The UPS Store - This was handed out. No business should be pushing their religious agenda on customers - Shipping Centers Near Me - Torrance, California

I am grateful for this partnered Amazon drop off store front at UPS. I come in regularly and appreciate the service with the staff. Especially Andrew and Brian. Thank you! read more

I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS UPS LOCATION! -5.7 miles from my house and I STILL make the trip to send it from THIS LOCATION why? -Efficient (even on days with long lines) -Reliable -Consistent Service (regardless of whose on duty) -Friendly -Extremely Helpful -Super Easy Process for Amazon Returns Is there anything left to say? Parking is in a lot with other stores so seems crowded but I've never not found parking! read more

Unfortunately there is an extremely rude manager working today. All other staff seemed very nice and attempted to be helpful, Do not attempt to order a print job to this location, as it will just be cancelled. I ordered one which had not yet been cancelled and the manager rudely brushed me off saying that they don't do them, no apology whatsoever. I understand it might be frustrating as an employee if your franchisee chooses not to accept print jobs, but don't really get the need to be rude. I went across the parking lot to FedEx and they printed it instantly and for a better price! Extremely friendly staff at FedEx as well, definitely go there if at all possible. read more

Love that they're open on Sunday. Went in around 12:30pm. Scanned my packages and labeled boxes. Then, scanned my codes for returns that weren't packaged. Super quick 2 minute trip. Recommend if you're looking for a UPS that's open on Sunday's. Only open until 2pm though read more

Quick, efficient service and friendly staff. They have a lot of services to offer. Great local business.

WARNING: Do not send packages from this location. They will lose or steal the item! This store lost my package which was a return to a company worth over $800! I have a tracking # and it was lost. They didn't give me a receipt because they were 'out of paper!' When I called the store to follow up on the package, two weeks after I dropped it off for shipment, the clerk told me to file a claim! WTF?!!!! If you have to call the 800 # to get help on creating a claim on line, to get to a real person, say 'speak to an agent to file a complaint', if you say 'claim' you won't get to a live person, you'll be referred to file it on the ups site. read more

Excellent customer service! Ben was extremely helpful and courteous. Helped me with my drop off and took care of my package well.

I called this morning to check in about a package that I received yesterday, but had not been alerted to, so I called. The woman to pick up the phone and she couldn't go back to check if the package was there. I informed her that had been 24 hours since it was received and that this was unacceptable for a service that I am paying for. She had the audacity to hang up on me. Twice!!! She hung up on me and when I asked her name, she refused to give it to me! TERRIBLE CUSTOMER SERVICE! This was today 9/15/23 first call at 9:34 and second call at 10:47! read more

The UPS Store - Shipping Centers Near Me - Torrance, California

See all

I've been here quite a few times to return items either to Amazon or DirectTV. It's always quick and efficient. It's always been easier for me to find parking on the weekend vs the weekdays. read more

Terrible customer service. Tried to go here for a live scan and tried calling several times to verify they do live scans, but no one ever picked up. Finally, I went in to see if they can accept walk ins and the clerk told me they need 24 hour notice. I told them I've been trying to call to schedule an appointment, and she simply said, we're busy. No offer to ask to schedule me or help. read more

I worked at this location for one day before I quit. They offered no breaks or lunches. Training included that any negative reviews would be punished if mentioned by name, but rewards were far less rewarding compared to punishments. The bathroom was filthy. The coworkers were fine but the franchise owner never paid me! Don't work here, and try to be nice to the workers, they're underpaid and don't get breaks. read more

I will never bring my business here again. I paid to have a package shipped and packed at the store by employees. Half the contents of the package were not shipped and have gone missing, while the parts that were shipped arrived heavily damaged. The store is refusing to admit they packaged resulting in ups denying my claim for insurance, and won't admit to the employees being responsible for packaging and shipping out my package. read more

It seems like I come here once a week to return an Amazon purchase or send something to a relative (I prepay at a discount online site and do my own boxing). I know this small business doesn't make much money on people like me -- people who just drop off a package that someone else already paid for -- however, the level of service is 10/10 here. They make me feel like I'm their most valuable customer. I've had to go to other UPS stores, FedEx, etc. for other reasons. This one store stands out above all for speed and service. read more

I just came in from the UPS store on Hawthorne Boulevard in Torrance and for the first time ever and I've been going there for at least three or four years had the worst customer service ever! I don't even know his name because I was too pissed off to turn around and ask his name but he's a tall guy look like some kind of surfer dude and was so disrespectful. I got some of my items that I was returning confused on accident and he treated like me Like I was some kind of Idiot! Again it sounds like some of you have had great experiences there and I should be quite honest with you up until today I love this UPS store it is my go to store like someone else said but if I do go in there again I'm going to ask for somebody else because this guy is not fit for this kind of work! RUDE!!! read more

I have had a mailbox for several years. The recent transaction was carried out with efficiency. There is now a way to track mailbox payments electronically. The staff is always professional,polite helpful. I give this team a thumbs up . read more

I.LOVE the people that work this store!! I only needed a card laminated. Kelly went out of her way to be super helpful and worked it like a pro!! All while filling other people's needs. Benson and Ryan the 2 other workers there, couldn't have been sweeter and kind! The 3 of them, together, are a great dynamic!! If I wasn't running around I would have stayed there and just watched their professionalism and ethic!! Thanks for the great experience!! All done at an amazingly low price!! read more

Terrible store to be helped at. Go to the UPS on PCH near Whole Foods. Way better customer service!

Shout out to Ben who was very patient in helping us take photos for our toddlers passport. He was very calm and collective.

Located in so a convenient area, easy to access from my place to return or ship things whenever I need to.

I had to ship an amp to my brother in Hawaii as he had it repaired at a shop in Torrance. I knew the shipping was going to be expensive as it weighed 41 lbs. My brother told me to request that it was double boxed for protection. The amp wasn't very big but I had it packed well with dense foam all around it and sealed in a sturdy cardboard box. I wrongly assumed that since UPS advertises that they are "shipping experts" that their employees understood the value of double boxing packages. I was wrong. That female employee that helped me got a slightly larger box then what I brought in. She assembled the bottom and then struggled to put my sealed box in, without padding the bottom. She asked for some help from another employee to get the box in. She calculated the shipping and the cost of the box and told me the cheapest route was about $230 and that it would take several days to arrive. I told her that was fine and it wasn't a rush. I then asked her to make sure to add padding to the bottom and top of the box. She seemed surprised and told me it would be extra for the packing material and I told her that was no problem. For the additional box and packing material and shipping my bill was about $260. I thought that the amp was in good hands with a company that specializes in packing and shipping. When my brother received his amp it was shattered and bent. He said that they had only put some bubble wrap on the bottom and one side of the box. They didn't even fill the rest of the dead space in the box with more packing material! So obviously, their employees do not know how to pack a box to protect its contents. The other thing I don't understand is how packages get so roughed up that something packed in foam AND double boxed can get so damaged? I'm sure it would have had better odds if their employees had put more packing material around the inner box correctly, but are their delivery drivers and shipping employees deliberately dropping and beating up boxes??? For the money I paid, I expected that my package would arrive safe and sound. If you have something valuable, DO NOT trust that their employees know how to package your things so that they don't get damaged. I regret that I chose this UPS location and will definitely be using FedEx I the future. read more

I don't know the bad fuzz is about. These people were friendly and quick. I had a pre-paid package and I was not even there 3 minutes. They quickly gave me a receipt and I was on my way. First time at this UPS, and I wouldn't mind coming to this one again. read more

The UPS Store - Cupón included on receipt - Shipping Centers Near Me - Torrance, California

Always good service and friendly staff. Always get a receipt from them. They witnessed glad to give you one parking can be a problem.

Horrible service!! Rude employee. Take your business elsewhere! We sent packages from this local store before and decide to do a return here as well. We had a legitimate return for Amazon that gave us the option to return without a boxes to be more environmentally friendly. We came here with all our baby kid items and the clerk bluntly rejected service and basically said he doesn't care what the Amazon return label say. He could have been nicer about it but he just didn't give a sh*t about it. read more

Did you know UPS is franchise? You can sure feel the difference. This store has excellent customer service skills and they try to help you. All the employees there are great! I just went to the one corner of 2490 Crenshaw blvd #E and left dissatisfied. They don't know how to help customers the way the one on Hawthorne blvd. I go to the one on Hawthorne blvd They are trained to help read more

I am glad that when I pay the $5.99 to pick up my items, the items are not stolen but it always takes almost forever for them to locate my packages, whether big or small. I'll stick with the Gardena California organized and prompt location that I enjoy going to. read more

Went there to make copies. Machines did not staple papers. Prices were not posted. When I went to pay, I almost fainted! $.15/copy! My total came to $35! Insane!!!! I asked the young guy working there if the prices were posted anywhere. He said no. read more

Convenient location, ok customer service. Parking space might have some problem sometimes. Lately they're having no internet for several days. read more

Don't ever order a package and have it sent by UPS because they are useless people. These people have the worst customer service I've ever seen in my life. Do not order anything and have it sent UPS they suck and they are rude and unprofessional don't ever walk into the store they're dirty itchy and rude!!! read more

The tall white worker that was responsible for my mail sounded unmotivated and I felt the negativity spread.

Brought a ton of Amazon/Zappos/other returns in and the guys were super helpful, especially Jonathan. Him and his manager made a boring errand a lot better! read more