I went in today to drop off an item. I did not read the directions clearly but the woman helping me…read morewas willing to help and tape up my package. However, please note, that tape adds up and she pays for that, not the company. While she was a sweetheart and helped me out, she does this all day long. That tape adds up. If we read our directions she wouldn't be paying for tape. As a community we should be supportive and kind. She was that to me, but next time I can at least do my part. Thank you again!!! Your kindness made a difference

Did not have a good experience here which is disappointing because I have been a long time UPS…read morecustomer. I have a complicated situation and rather than trying to help or listen the lady at the front desk kept repeating that she couldn't help me. She then said my package was refused, which it never was, and returned it to the sender. She decided to lie about my package, which was an expensive and important package. I am a 20 year old college student living alone, in between housing so I do not have my own address right now, I needed to get this package as it as a phone so I can communicate with my family. I cannot believe she took the liberty to send it back to the company and say it was refused, when it was not. I would recommend other UPS stores, as I have had positive experiences with the ones in Tucson until now. Very disappointed :(

Always fast and helpful hence I make the treck across town to this location. Best service and…read moreefficient and helpful staff make it worth the trip every time

These guys are top-notch. Great service to every customer all day every day…read more They are accommodating, they go above and beyond to help sort my challenges. What a value to this community.

This place is BUSY. My friend who has ALS, buys all kinds of stuff she doesn't need. Her…read moredisease has progressed where she can no longer drive. So I am the return queen...(for things I never bought). lol. Every single time I have been there, the staff are amazing. I sometimes have no idea what the protocol is, and they have never made me feel like "look old woman, get a clue" lol. I have been to other locations around town, as I was a runner for my bestie who worked for UPS. I know the different stores , and the different personalities. I say to the owner of this store. Well done.

I was turned away for not having my returns in a return package because it's from TT shop. Almost…read morepointed out to the supplies in the store. 1st time here never returning. I drove to my closest UPS Store no issues with my returns and no need to have in a return package. I'm pretty sure they just do their own rules to make $ but not right when other UPS stores don't do that.

I don't mind this store and visit it because it's the closest to my home. It's fairly quick and…read moresimple to get things done. Pricing is decent. The thing I notice the most is the experience of service form employees. It feels a bit 'closed' with limited interaction, 'brightness' and offer of help outside of very simple tasks. It gets done what I need it too, yet I've always enjoyed places a bit more when I get that sense from the employees.

I've been here many times. It's usually a quick errand I need to get done in between other things,…read moreso I'm trying to get in and out as fast as possible. I've always had good service and never felt rushed or that I was inconveniencing the employee on shift. Employees have been pretty helpful when I felt like I was asking a dumb question. I also appreciated the service they gave my mom when she was having email issues. No attitudes. No rush. Didn't make her feel like she should already know. I appreciated that the most.

This is my usual go to UPS and they are always friendly, helpful, and fun. Love Rafael! He is my…read morefavorite! What a great UPS!! Highly recommend.

I come here all the time to mail packages and everyone is so friendly. Emily, MaryLee, and Doc are…read morealways engaging and kind. During my last visit, a customer came in after losing her car keys, and Doc went outside to help her search the parking lot until they found them. Exceptional service and genuine kindness.

Conveniently located in the strip mall. I can't believe how quickly and professionally Jose handled…read morethe long line of patrons. I needed to make a deadline before the last pickup and the long line of patrons were handled in less than 10 minutes. I haven't mailed anything in a few months but this place was slightly pricey compared to the post office. One must pay for convenience.

I was in the area for a dentist appointment, and this was conveniently located, so I stopped in to…read moresend a box to my sister. The line moved quickly. I was shocked to hear it was over 30.00 to send a box to Pennsylvania. They had told me it would be more than 70.00 if I were to send via the post office. I find that very hard to believe, but I shipped it anyway. Hopefully it arrives when it's supposed to. The store is a bit hard to find as it's off to the right end of the strip mall.

Twice, I have arrived at the store just after 8 am, when they say they are open online and on the…read morestore front, and have found the store to be closed. Both times there has been nobody inside and no cars in the parking lot looking like they are about to come inside to open the store. This is frustrating when the early morning is one of the only times I am able to run errands. This problem is unfortunate and is what caused me to take off a star. Though, I still think highly of this UPS location, as it is incredibly efficient, friendly, and helpful with all of their customers. I frequently come in for Amazon returns and am always in and out in less than two minutes.

Terrible service at this UPS location. For a long time, I was dropping off around 100 packages…read moredaily without any issues, and then suddenly they stopped accepting them with no clear or professional explanation. I've brought packages in and they simply refused to take them, seriously affecting my work and shipping operations. I've also spent a significant amount of money on UPS shipping labels just to keep my business running, yet the service has been inconsistent and unreliable. Communication is confusing and unprofessional -- one thing is said, then something completely different happens. The manager told me it would be fine this week and that I would be contacted to arrange pickups at my business, but nothing has been properly followed through. On top of that, several employees were openly complaining about their workload in front of customers, which only makes the experience worse. Overall, this is an unprofessional, inconsistent, and unreliable location for business use. Based on this experience, I will be switching to a more dependable shipping provider.

Unreasonable Print Charges - Avoid This UPS Store…read more My experience here was frustrating enough that I feel compelled to warn others. I needed to print a single black and white return label (not Amazon-related), so I emailed it to the store. Normally, UPS stores charge somewhere between $0.15 and $0.75 for a standard black and white copy. But this location charged me $2.68--for one 8.5x11 sheet of plain paper, with maybe half the page actually used. I explained to the employee that this wasn't an Amazon return--it was for Babe Hair--but they told me it didn't matter. According to their "policy," any label printout, regardless of whether it's Amazon or not, is automatically charged at this inflated rate. Not even a sticky label--just regular paper. I've dealt with their Amazon upcharges before and now take all my Amazon returns to Whole Foods instead, which is completely free and much easier. I thought this would be different, but clearly not. This store seems to be looking for any excuse to upcharge customers. Bottom line: if you need to print something, especially a return label, don't go here expecting regular copy shop pricing. You'll get ripped off.

Can't say it more clearly, "Don't do business here". I had important documents that had to be…read moreovernighted from Tucson to El Paso. Went into the store early in the day and the two clerks said I needed to send it USPS. They said the pickup was at 11AM and would be overnight. Paid $60 for this delivery. Two days later I found out that the package was not delivered overnight as they said it would be. I went into to talk to the manager about what happened and she said that the USPS delivery is not guaranteed overnight and that I needed to take it up with the Post Office. I told her this was never communicated to me when I dropped off the package and I asked for a refund of the $60 she refused to consider it and told me to go to the Post Office and she was going to do anything. Great customer service. Go somewhere else.