I don't mind this store and visit it because it's the closest to my home. It's fairly quick and simple to get things done. Pricing is decent. The thing I notice the most is the experience of service form employees. It feels a bit 'closed' with limited interaction, 'brightness' and offer of help outside of very simple tasks. It gets done what I need it too, yet I've always enjoyed places a bit more when I get that sense from the employees. read more

The UPS Store - Borrow this to get my six boxes in lug - Shipping Centers Near Me - Tucson, Arizona

I've been here many times. It's usually a quick errand I need to get done in between other things, so I'm trying to get in and out as fast as possible. I've always had good service and never felt rushed or that I was inconveniencing the employee on shift. Employees have been pretty helpful when I felt like I was asking a dumb question. I also appreciated the service they gave my mom when she was having email issues. No attitudes. No rush. Didn't make her feel like she should already know. I appreciated that the most. read more

Great store. Great service. People are always friendly and ready to help! They have everything you need to ship.

Is it weird to love a UPS store location? Maybe. But I can't help it. I don't use UPS for much unless I have an Amazon return or an occasional mailing need - but the service here is always friendly and quick! An extra shoutout to Alexis - who is always there and very personable! read more

The owner always posts "you have the wrong UPS store" to evade any kind of accountability. It's a real weasel move. I'm very solid on where I picked up my mail and packages and where I had my mail sent to. This franchisee will be reported to the corporate office. read more

Everyone is very friendly and they always say hi when you come into the door, their service is quick and tidy and I always go here before I need to go anywhere else. Thanks for your service. read more

Had to return phone, very nice young, gentleman helped out. It was a pleasant and easy experience one of the best i've had with UPS.

I've had a mailbox here for years. The guys are always helpful! I would recommend the Campbell Tucson location

I work in the customer service industry. If an issue like this occurred at my place of employment, there would have been apologies and offers to waive any additional fees, at the minimum, not a guilt trip on how I should be prepared to take on the employee's bills if I failed to pay the $2.95 printing fee for the 2nd time because he would be fired. After being lectured about how he had been working for UPS for 10 years and knew his job. A refresher course in customer service is recommended. The smug and condescending attitude displayed by your closing associate is disturbing. read more

The staff is extra cordial and efficient and helpful. Some of the prices seem a bit much. read more

thank you Damian , great customer service , Damian was ver nice and helpful , he didn't even charge me for printing off a label , great experience , 5 stars read more

Update: the tracking info finally updated on UPS as delivered, some 47 hours later after the original guaranteed delivery time. I really appreciate the local UPS, especially Antonio for continuing to work with me to track down the package. However, corporate UPS left a lot to be desired, not only did they lie about not receiving the package, they never offered a sincere apology in the matter. Instead, they were quick to point finger at the store for not handing over the package. In addition, because of their lies, it has resulted in great stress on my part because I don't know if I would have a ride for my wife this X'mas. Had they simply admitted fault in the first place that they missed the deadline and the package was still in Tucson, we won't have to go through this exercise. read more

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I brought a small storage unit's worth of possessions to the UPS store for them to pack and ship out of state. Damian took on the job himself and I am amazed at the care that he put into packing and boxing my possessions. He went beyond my expectations! Way beyond. My boxes were 10 years old and sitting in a storage unit through years of Tucson's punishing weather. So my boxes were raggedy, not to mention filthy. He took everything out and repacked it with top quality packing bubble wrap. And then he took those packages and carefully packed them in new boxes! He thought carefully about pricing and figured out that I could save by shipping my stuff by frieght. That's what they did and it got here quickly and in perfect shape. I'm only sorry that there's only 1 Damian because I wish he was the face of UPS at every store. So don't hesitate to choose the Campbell UPS. You will not be sorry! My deepest gratitude to Damian. read more

95 cents for a 68 cent stamp here. I can see maybe a dime profit but this is ridiculous. I'll wait for the post office to open to buy stamps AND send my packages from now on. read more

There is at least one employee who is stealing from packages at this location. Do NOT come here. In the past month, one package I sent was received by who I sent it to, but was completely empty. The next package I sent, which was dropped off July 17, has been "in transit" for almost 2 weeks now. Just called them and they said the package was lost and may not have been picked up by a truck. Even though an employee took the package and gave me a receipt for it just like everything else. read more

The UPS Store - Shipping Centers Near Me - Tucson, Arizona

This is basically "just around the corner" for me and it is very convenient. Over the last eight years, this has been my go-to place for all of my Amazon returns. The employees are friendly. Decent hours that are convenient. We've even sent a few packages on our own. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs! read more

Best ups store in town. Friendly, fast service, and they are knowledgeable and the store is clean. Two thumbs up!

I love this store for one reason and that is not that Damian is an amazing person! He is super efficien, but most of all, he's kind, upbeat, funny. He brightens my day. I feel good when I leave. Give this man a raise! read more

I had a terrible experience, and I want to save someone else from the ordeal. Each of these UPS Stores are a franchise, so you have choices. On February 7, 2022, I paid $22.92 to return a dress I purchased for my daughter's wedding. I paid $300 for the dress. When you ship you're guaranteed $100 in insurance from UPS. Today I picked up a check for $86 from the owner of this franchise. I had to challenge why I was only getting $86? The insurance is $100 from UPS, and I wanted my $22.92, since the package was either stolen or lost. It has been a nightmare, because I have lost $222.92, and there has been so much incompetence in filing the claim. This ordeal took 3 months to resolve, and the frustration with the employees and owner was ridiculous. read more

This store is very conveniently located closer to my house than other UPS Store options. I mailed a package from the Prince and Campbell UPS Store to my son on October 13th, 2021, who is in Army basic training in another state. On November 3rd, 2021, I get a phone call from an associate at the store letting me know that the package was returned to the store. I asked why that would be because I've mailed him packages since September 2021 from my usual store at Wetmore in the Best Buy shopping center, and never had an issue. She said they attempted delivery, but no one was at the house. I let her know that my son was stationed at an army base and that her explanation doesn't make sense because there's always someone there. I told her I'd be down to the store to discuss further and that I need to get the package to him. Before going to the store, I looked up the delivery history from the tracking number. It showed that the delivery driver made one attempt and no one was there so they dropped my box off to a UPS Access Point and waited to see if my son would come to pick it up before returning it back to the Campbell/Prince UPS Store. First of all, my son is in basic training on an army base and cannot leave. Secondly, why would they have not made 3 attempts to deliver the package? When I arrived at the store to discuss what transpired, the store manager Luisa was extremely dismissive. I asked her why the address was indicated as a residential address and why was only one attempt made to deliver the package? She said that's up to UPS how they handle things. I told her that's her company, could she look into this for me? Again, she was dismissive and treated me like I was keeping her from something. There were only 2 customers in the store (myself and another person that was being helped by one of the other 2 associates in the store and who was not happy with the way she was being treated and overcharged) so, I'm not sure why Luisa was treating me this way. She said she'd be willing to ship it for me, but wouldn't cover the costs; I'd have to pay full price to ship out again. I asked her if I could get a discount or something because this was not my fault, I was paying for a service that was not fully accomplished by her company. Again she didn't care and was dismissive. I asked if we could file a claim to get my money or some of it back. She told me she'd have to call to file it since it was sent out of her store. I assumed she'd call them in front of me to make me confident that she was doing something about this or at least tell me that she'd contact me with a resolution. No, she simply walked away to the back as if I was keeping her from something vital. Her lack of customer service and dismissive attitude is the reason I left the store, drove further to the Wetmore store and sent my package from there. Luisa is in the wrong position. She is in a customer service industry, yet shows zero care for her customers. If I was the franchise owner I would be frightened about the amount of business they're losing due to Luisa. I'm only saying this because within my visit, the only 2 customers in that store were both very unhappy with the way we were both treated (we discussed outside after exiting the store on the way to our cars). I can't imagine how many times per day this occurs with Luisa in charge. Anyone reading this.. go to the Wetmore store between Stone and 1st. The franchise owner works out of that store, and is very nice, patient, and actually likes his customers. He was willing to help me out with my transaction and listen to my story to ensure I wouldn't be dealing with an Access Point issue again, since I never requested that service to begin with. He did all this while there was a line of the door and didn't for one second make me feel rushed or that I was keeping him from anything. read more

I was quoted a price for laminating I explained it twice to make sure the quote was what she said. I told her I would be by the next day I show up told the gentleman what she said. he said a whole different price and wouldn't honor what I was quoted the day before. yes they may have got my business today. not ever again. and I will let people know not to trust the company on their quotes because they have no Honor. read more

Leila name who works And Alexis are very pleasant workers. they work well and help as well.

This store has been great for 4 years. Now all of a sudden there must be a convict felon working today because he is completely rude and scared shitless about not charging me 2 dollars to print a label and losing his minimum wage job. Never in 4 years have I paid for any label to ship or return anything. The employees have always printed the labels for me and never mentioned anything about fees. And if there is a new fee policy that just started today since I was in there in Monday, it's an absurd fee. $2 for a single page print? The copy shop does more for you and only charges 10 cents a copy lol. What the fu** is ups doing. Losing business now I guess. Since they won't get their $2 fee as well as their shipping fee now. Not to mention the copy shop does the "labor" for you while the "labor experts" as mentioned by the owner in a previous rebuttal for ups make you do it yourself. read more

Won't be going to this location anymore! The guy who works in the afternoon, (beard, fat, and rude) charged 1.00 to tape my small amazon box! Been to many other locations and every now and then when I don't have the shipping tape on hand other locations gladly tape it for courtesy no questions!! This guy seems to like to make a big deal about such a small issue? Hope the dollar goes a long way because that's the last time they will see my money again!! Real smart business practice! read more

They were so helpful and nice best location in Tucson ! Got three things done super quick and had assistance the whole time was treated like royalty. read more

Rode my bike here today (100+ temps) to drop off a few returns. Jerks closed up before three (even though that's their posted closing time on Sunday). Knocked on the door and showed them on my phone it wasn't yet closing time. They shrugged. F-that!!! Never going to this location again. read more

My mom and I went to return stuff from amazon. The guy behind the counter seemed flustered saying "I need a vacation", "I feel like locking the doors", "I feel like I'm working with amazon" and even said "fu$k" it took 20 minute for him to figure out various things like how to turn on the computer and help my mom, he kept letting at least 10 people go in front of her. This guy should not be working with the public, either he's on drugs or just plain mentally unstable. read more

I have to give the highest of praise and appreciation for Sid and Alexis at The UPS Store 0196 for their extreme patience and some of the best customer service you could ever expect to get. I walked in very late in the day before closing, having dropped off an Amazon return several hours earlier. My wife had accidentally left her personal computer in an Amazon return bag. Sid and Alexis patiently searched through every box (and there were a lot of them), searching for my return. Many people would have given up and eventually passed it off as a heartfelt but unsuccessful attempt, but both of them insisted on finding the box and eventually did. My wife and I are very appreciative. Thank you very much. read more

Along with several other customers, I arrived at the store around 5:15. The store was closed and the owner came out and told us that the reason they were closing early was the virus and the curfew. The curfew is at 8 PM. This is the only business I have visited in recent weeks where employees are not wearing masks. So much for his virus concerns . He also stated that he had been there all day working.. He is is the owner and that is his job. I will be finding a new store although I will have to drive farther. read more

Today again I had the pleasure of receiving amazing customer service from this location! Arrived 30 minutes after they had closed (I had no idea they would be closed). As I walked back to my car a gentleman came out and walked toward me saying he would be happy to help me. I was so surprised! I asked him if he was sure, and he insisted! He was courteous and above and Beyond helpful with weighing and selected the appropriate box for my holiday gifts. I was amazed with his patience and care. Thank you sir for providing such amazing service. read more

Please update store hours online! Everywhere online it says this store closes at 6:30. I come at 6:15 to return amazon rental books after work and the doors are locked. The person inside ignores me as I try to open the door. I now have to pay to buy the book because I can't return it in time. I would have made arrangements to be there earlier had the store hours online said 6. read more

Please read this! I feel like this store robbed me! the package has 2 cellphones that are worth $250. Thank you for notifying us. I can see how concerned you are about the package status as it has not been scanned but the location where you dropped off confirmed it was shipped. I have checked, our records do not indicate the package was sent. However, as the location confirmed it was sent, it should be in transit, scheduled for delivery on 10/24/17 by the end of the day. If the package does not receive any scans and is not delivered by the end of the day on 10/24/17 and investigation will be required for further research. To do so, please contact Amazon directly as they prefer to handle shipment inquiries like this one directly with you. You can report this situation on their web site using read more

Please update your store hours. Both the ups and yelp websites say 6:30. I pulled up at 6:01 carrying a huge box, the door was locked, and the guy behind the counter ignored me. The sign on the front said they closed at 6:00 but every presence online said 6:30. Again, do us a favor and correct your store hours. read more

The service here isn't very good and prices are high. It's okay if you are doing something last minute that has to get out and other places are closed. Also, know you don't have to ship UPS. They also can do priority mail shipping. But they won't say that unless you ask. read more

The UPS Store at Campbell and Ft. Lowell is outstanding! Lori is so kind and helpful. She is very efficient and patient. I noticed how friendly she is to all the customers. I highly recommend this UPS Store. read more

This store is a disaster. I dropped a package on Saturday with preprint shipping label which indicated the package should be delivered on next Monday morning. I checked the operation hours of the store and it has a UPS Air pick up on Saturday 12:00pm. However, it forgot my package and until I called on Monday I knew my package was still at the store. But I paid for delivery on Monday. I called the store three times. The staffs are rude and impatient, trying their best to find the excuse and tell me that your solution is that NEVER COME BACK TO THE UPS STORE. Of course, I won't. Go FedEx or any other for shipping. read more

The guy that helped was so friendly and was on the point with me the whole time I was in the store. He guided me through printing and was able to have my package sent free of charge. read more

Literally useless. Advertised notary services online. I sent an email asking if their notary was there but got no response after several hours. Sent a two-page black-and-white document in for printing and it wasn't printed several hours later when I went in. Their notary wasn't there when I went in. Then they couldn't even print the two pages I sent so I could get them notarized elsewhere. Explanation? "We're all independent." What? I let them keep my 18 cents. read more

I went in 2 days ago to mail a simple non-breakable piece of art (mounted on wood and no glass). Item was approx 15"x7"x1" and was gift wrapped. (It did not fit in a standard sized box or I would have just gone to post office to begin with.) The guy there comes out from the back and did not want to deal with it so he pretended to measure it and said it would be $30 to pack it. I didn't flinch and said that is fine...so he proceeded to say it would be $60 to send it (going from Az to MI) for a total of $90. Literally an insane amount to spend. He told me I should just go buy a box and wrap it in a blanket and send myself. I suggested I buy the box right there and he said it would cost a lot of money to do that. I asked where I should acquire a box and he said Lowe's or U Haul. I have never come across someone more desperate to not have to do any work. Incredible! I needed up going home, ripping apart a cardboard box I had and taping it to the item. I took to USPS and priority mail was $27. The owner or this store should fire the guy--my husband told me later he knows exactly whom I had and said the others who work there are helpful. read more

I took a fed ex package there by mistake but the employee didn't say anything and accepted it. Now that my package is lost the owner of this store won't take any responsibility for my lost package. Had the employee simply told me I was in the wrong store I would have avoided this completely. They have reviews for terrible service on google too. I wish I would have checked. Really just go somewhere else. read more