Update if doing Amazon returns you must use the drop down arrow to access the ups option for free returns ! Please read my other positive reviews it's a close location with a helpful staff . The parking is much easier than the chaos at the river road Whole Foods Amazon center where slammed parking lot is challenging ! I much prefer uos swan sunrise ne . read more

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Back this morning to print my last documents for taxes. Easy n and out. Fair rates and service quality was tops b read more

The UPS Store - Fee for small item - Printing Services Near Me - Tucson, Arizona

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Stopped in today for some stamps but they were sold out... an alternate store was offered promptly and received an update for the next order of stamps coming in. Always great service with a sincere concern for a customer's needs. It refreshing to not receive an answer of " we are out of stamps, and we don't know when we will get more " "Don't know who would have stamps" Thank you for your knowledge and kindness! read more

Omgosh. The absolute CARE that went into packing my family's treasures to ship home was incredible. The packing was amazing and protected everything so that nothing could possibly have harmed the glass, ceramic, etc. the cost was completely reasonable. Plus the staff at this location on E Sunrise was friendly, professional, and caring. Well done. 10 stars! read more

Prices here are outrageous! $15 for an empty box to return a Amazon package is ridiculous. read more

The UPS Store - Printing Services Near Me - Tucson, Arizona

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Impressively fast and polite service! The staff made suggestions to make my shipping more affordable. Easy Amazon returns as well read more

The UPS Store - Printing Services Near Me - Tucson, Arizona

Excellent customer service, this Employee even held a lady's dog while she ran outside to get a package out of her car that she forgot! read more

The UPS Store - Customer runs out to get package... - Printing Services Near Me - Tucson, Arizona

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I am reviewing a packaging and ship job that I had UPS store do for me. I am highly satisfied with the way Seth packaged an old set of dishes for me. All 22 pieces are tightly secured and padded, bundled into four packages. The box they arrived in is large, and clearly marked fragile. The inside of the box has each side lined with thick styrofoam, and lots of bubble padding around the dishes. I went to UPS because I remembered the commercial about packing and shipping for you. As I inherited this set of dishes while on vacation from NYC visiting family, I needed someone to package them for me. The cost was high, as expected around $100 for the 22 pieces to ship to NY, but I am highly impressed with the care that was taken. I will note, that I had to come back a second day to speak directly with Seth, the guy who manages packing and estimates. I tried dealing with another lady who admitted I better come back because she didn't know how to help me. Hence, giving this location a 4 star. read more

The UPS Store - set of dishes tightly packaged by UPS - Printing Services Near Me - Tucson, Arizona

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Good ole UPS. I simply came in to purchase 6 boxes to pack up some of my stuff. $43.00, ZERO smiles or friendly conversation from the store clerk, AND a used box later, I've concluded that the customer service here is average at best. They literally sold me a used box that had tape on it. Of course I didn't notice until I got home, and perhaps I should have called, but I'm in the middle of moving and that wasn't a priority. They were low on almost every size, which could explain the used box, but they could've let me know. The staff at the UPS store on Broadway and Campbell makes for a happier experience. read more

The UPS Store - Printing Services Near Me - Tucson, Arizona

Dropped off envelope and paid $65 to have it next day air to Pittsburgh, no problem with price at all. Not only still not delivered, the store and woman named Kenzie takes zero responsibility even though I have print out and receipt. There is no information on envelope after I dropped off yet she claims "she did her job" DO NOT USE THIS PLACE! read more

Shout out to Seth for going above and beyond his required duties and obligations as a UPS Store employee! A little kindness has gone a long way and touched more people than he probably never even thought about! Thank you and I will recommend this store always! read more

Several times you call and ask for delivery times and get there and they're incorrect. Do yourself a favor drive a mile east to a much better store on swan read more

I would avoid using the location 4729 Sunrise Drive, Tucson, AZ 85718, if at all possible. I am being very specific because not all UPS franchises are created equal. I had them package a gift for me with several items in it. Even though I was the only customer in the store I waited a long time for the packaging to occur. When the man came back he apologized and said that everything was a mess in the back and packages were everywhere! I had a bad feeling and rightly so. When my gift arrived it was missing a $100.00 gift card but the other items were there. I called to explain the problem and to inquire as to what I should do. I was treated rudely. I was told by the owner that things like this never happened, and that I was implying her employees were thieves. Then she hung up on me! I really thought hard about leaving this bad review but I thought other customers should be made aware. read more

I was having trouble getting my package held at the UPS warehouse and after a lot of cajoling with corporate was able to arrange to meet the UPS driver at this location. I called this store in advance and informed them of my arrangement and to ACCEPT the package should I not get there in time. They REFUSED because "they had too many packages at their store to keep track of." Moreover, that because I didn't do business with them that they didn't have any obligation to me. This place truly doesn't care about UPS customers and is only called The UPS Store in name. read more

Misleading info on their 'services." I came here to obtain fingerprints which is listed as one of their services- yet when I went there they do not. read more

Avoid this location at all costs! The Manager, who I suspect is also the franchise owner, is unprofessional, outright rude and a liar. First time I called after receiving an email telling me my package was available for pickup she said no package had arrived. Several days later I called in the afternoon and after waiting on hold for over ten minutes she told me the store was packed and she would call me back in 45 minutes. That never happened. Two days later I called and spoke with a pleasant staff member who confirmed my package was there. I told her to please hold it for two days, no problem. A problem arose when I arrived at the store in less than two days and the item had been sent back less than an hour before I got there. The manager was running around the store and on the phone frantically looking up information on the counter computer. I asked why she sent it back and her reply was that it had been more than five days since it arrived and that is their policy. Needless to say I was upset and frustrated. The manager offered no apology and the poor staff member felt very bad since she was the one I spoke to most recently. I said I wanted the package retrieved and I won't be paying a new shipping charge. The girl took my number and said she'd look into it. All the while the manager kept talking on the phone and staring intently at the computer screen. I will never give them a penny of my business again. I did receive my package today and the manager quickly hid in the back of the store upon my arrival. I will be contacting UPS corporate and asking for my shipping fee to be refunded. read more

I have had very good service for sending UPS or USPS or DHL. Usually there is no line or only one or two people ahead, so the wait is either none or fairly short. They usually have two clerks at two cash registers. They have good greeting and birthday cards on a stand to read if you have any wait at all. They always offer me a receipt. read more

I have a lot of experience with this UPS store. We had a business in Arizona for many years and used this location for more than one box. Over the years, they have generally been dishonest in all services provided to us. Mail was not sorted on time and delivered to the box. Based on the postmark, it was often withheld for more than a week. This can be very damaging to a business and at times it cost us money as a result. Even time sensitive Express Mail packs were held up because they were too busy to tell us the truth in that the pack had been received and was ready for pickup. We had to wait an extra day and spend extra time chasing down the mail. Packages confirmed as delivered by the USPS were claimed not received on more than one occasion. When we questioned the owner about this, she became defensive and rude stating that their policy does not include a guarantee of any level of service, only to receive the mail. I do not believe she comprehends English. Eventually, it was necessary to cancel our boxes and go elsewhere. After doing so, she refused to forward the mail, even when we offered to pay all costs! It was necessary to complain to the USPS regarding the mishandling of our mail. The USPS told us we were not alone. Apparently there had been several complaints about this particular UPS store. In the end, we lost a lot of important mail. They simply did not do the appropriate thing and return mail to the sender when they refused to forward. We can only assume the mail was simply tossed into the trash. I sincerely hope this review helps someone who is considering doing business with this UPS store. You would be better served going elsewhere. read more

Great experience. Aaron was the cashier that helped me when I visited this location. He was patient and efficient.

This is the worst UPS store I have used. I had six items sold on eBay that I had packed and shipped here. All six were received damaged due to bad packing. The owner Lisa offered nothing and was no help. I would suggest staying away from here! read more

I am so upset. I shipped something from this store on May 4th and then I received a call from my aunt telling me she never received the package. I go online and see that the label was created but never sent. I call to the store and find out that twelve days later the shipment hadn't even been packed yet. I asked about a refund and the woman said a flat no. After nudging a bit more she said she would have to ask the owner about the refund. So I ask why would you just say no in the first place. Such a bummer because they are so close to my house. I think when we go to a UPS store we expect UPS quality service, and that doesn't include allowing items to sit around the store for almost two weeks. I wonder how much longer they would have sat there if I hadn't called.... read more

I went to this store and paid $24.02 for a 0.35 lb package to be shipped 2nd day air. I dropped the package off on a Saturday at 14:26 and was told by the clerk that it would be delivered on the following Tuesday. Guess what the package wasn't shipped until the following Monday. So this store took my money and did not follow through on what I paid for. It's completely dishonest. read more

We work out of our home and have a mailbox at this store for our office mail. This is the most poorly run store; I don't believe the owner cares what is happening in his/her store. They are always shorthanded so there is always a wait for any services. Multiple times we have stopped by during store hours to pick up our mail but the store is closed (once because the employee left to get lunch); often the mail is not distributed until the end of the day even though it is delivered to them around 11:00 a.m. We are definitely looking around for other options but in this part of town there aren't many. And now they want to raise their mailbox prices????? read more