I just need to write a review for the job done at the UPS Store 1830 E Broadway 3/17/20. The woman helped me was not only very polite, but also very knowledgeable. She orchestrated the Pick-up Pack And Ship fo some very heavy and expensive speakers from the Tucson GoodWill Pickup. I was quite worried that something might go wrong, as the speakers had custom made granite tops and bottoms, making them quite awkward, and the speaker drivers are extremely expensive. But everything was taken care of as good, or better than if I had don it all myself, thanks to the customer service woman at 1830 E Broadway (I should have gotten her name). read more

GREAT CUSTOMER SERVICE. The owner was extremely helpful and caring. She's helping out students during this tough time. I'll be coming back.

The employee who helped me was very nice and helped me quickly. However while I'm waiting another employee is just rambling on and on and on about how she exhausted and can't take the job anymore. It was pretty annoying read more

Fast, friendly, comprehensive, accurate, cheap. I had a short wait for he machine, but when it appeared the customer was making himself at home without actually using the machine, the person working here professionally (assertive, yet kind) stepped in to do my scan so I could be on my way. She emailed me the high-quality scan I needed right there on the spot. read more

The only downside is how miserable it is to get in/out of this locations parking lot, but that's the price you pay for a good location. I live right next to them now, but even when it was a 20 minute drive I would always make it. Somehow every other company, or even other UPS locations manage to mess everything up every time. Even if you have to drive, save yourself the hassle and go to this location lol. read more

Amazing. How often can you say that about service these days. Carlos was incredible. He was friendly and efficient. Had me in and out in less than 2 minutes. Yet he still ensured everything was accurate and I received the best service. UPS Store rocks! read more

Customer Service is outstanding. Our company has kept a second mailbox at this location for more than 15 years. We also use them for shipping. When considering this store versus any other location of same name, remember this: Their customer service simply cannot be beat -- as good as it gets. The owners and crew get an A+++. read more

Amazing customer service. I had an especially taxing day and they were so helpful and kind. They really went the extra mile. Well done.

I'm so used to businesses not caring if you walk through their door to support their paychecks. The employees are always so friendly and helpful! I drive approx 26 miles to give them my business. Obviously, I can go to one closer but they don't treat me the same. Thanks to management for keeping your employees happy! read more

The staff is so sweet and kind. Melissa was such a big help! I had never mailed anything that needed to be shipped back to me, so this process was new to me. Melissa was able to explain it to me and then take care of it all for me. She also gave me all the options of how to mail everything and listen to what I wanted and we were able to figure out what would be the best way to mail my items. She made it extremely easy. read more

Love, love, love this location! I drive from the other side of town because of the incredible friendliness and customer service. I recommend this place to everyone I come in contact with who needs to ship something. I was in today with the craziness that goes on 6 days before Christmas, and the staff was still amazing. To the new employee getting crap from a customer, you did a great job!! I would have decked her after about 5 minutes of that attitude!! Hang in there, it'll get better soon!! read more

l love this place. Everyone is extremely helpful and so fast, they take all of the stress out of your typical post office experience. I never go to the post office anymore. I especially wanted to thank the woman who helped me yesterday with some advice on shipping and returning shoes that I'm ordering for our upcoming wedding from London. She helped me save a lot of money with her knowledge and experience and I can't thank her enough! I hope the vibe and morale of the place never changes - someone is doing something right over there and I for one really appreciate it. Cheers! read more

This review comes from me having an amazing experience at this shop! I am from out of town and ship a lot of packages for my online business when I'm traveling so I originally went to the UPS store on sixth Street in Tucson right when I walked in the lady asked if they all had labels and told me to leave them on the counter but when I asked her for a receipt for all of the packages she said they don't give Receipts. I went back-and-forth with her for a while but she refused to give me a receipt which is absolutely shady. (And she was the OWNER).Why would I leave thousands of dollars worth of merchandise with you without having some record that you are now in possession of it? So I took all of my items and opted to go to a different UPS store because I've never had an experience like that at a UPS store in the past. When I walked into this Broadway location I was immediately greeted in a friendly manner! They immediately started scanning my packages without me asking and when I asked for a receipt they said sure of course! The kind associate name who helped me name was Destiny! Thanks for being so kind Destiny and for this location being an honest one! read more

Extremely helpful and pleasant staff. These people deserve your business.

Although this location isn't the closest to my home, it is my favorite! The best part about this store is that they treat you like a person, like you're an individual, very personable but professional. Carlos is always the first to greet me by name and even hand me my mail as I walk in the door. It's not all about money with them, if I need to ship something, they will tell me if it's cheaper at USPS, which I can ship in their store instead of going to the post office. Customer Service is their main priority, not how much the store is making. Also Michelle and Eric, the store owners, ensure the atmosphere is always welcoming and friendly. I believe they would give the shirts off their back for anyone that walks in the store! read more

Awesome store. Awesome staff. Very helpful and down to earth. Every time I've been in to ship the process is smooth and quick. Recommend to anyone read more

Sincere appreciation to Ms. Haley Birdsong who was very courteous, professional, and helpful to me today when I mailed a suitcase at this store. She helped me to get the suitcase on today's UPS truck as well. . read more

I've just moved here, and needed quick notary services to close on the house I just sold in MI. While my documents were being notarized, I observed every customer being greeted upon entry. All the staff were friendly and efficient. It was a relief to have a positive, painless experience to reduce my anxiety in a new environment. read more

This is a great store with good customer service. The employees are friendly. We had one misunderstanding related to our mailbox, and the store owners took care of it right away. I'd go there again anytime. read more

Michelle and team have gone above and beyond. I live in Dallas and have several "pick up only" auction items that they were to pick up, pack and ship this past Tuesday. They got there (at the specified time that the auction requested on Tuesday) were told (by auction) that they could not find it and to come back again today. Today they went back and were met with the same cluster. Michelle called me with an update and has graciously agreed to try again. I know, without question, I can remedy whatever issue the auction has in finding my stuff and I know, without question, when all is said and done Michelle will get me my overpriced wares in perfect order. This is the first time I have ever posted a review (I find people taking pictures for their "bad" spaghetti review to be complete space wasters) but, in this instance, I am compelled to take a moment to praise bc it is well deserved. They have done a lot of running around on my behalf without seeing a nickel....yet. I had asked if I could pay upfront and was tld to wait until they had the items. In this case, some people might walk or go with another option bc they "could" or bc they had another restaurant/spaghetti dish to tear apart. Michelle has invested her time not knowing if a dividend was coming out of it. Box or no box----I will gladly pay for a most pleasurable transaction and will definitely use them going forward. read more

We needed to send a birthday gift to Dallas and had to have it there in two days maximum. Because it was perishable we bought dry ice - no problem! the woman said. In minutes she had the form filled out, the food and ice in the container and it was on its way. She was SO pleasant and helpful, true customer service. Thank you! read more

Great little place. VERY helpful staff, super friendly and knowledgeable. Decent prices. I highly recommend.