Janet at the UPS store went above and beyond the call of duty! I had several packages to return, it was my first time, I was a little overwhelmed more than 20 items. Janet was kind, patient and went through all packages ensuring full refund. Without her my afternoon would have been disastrous! Thank you so much for going above and beyond! read more

Amazon return. Service was good as usual. Tip: bring your own packing tape. A customer next to me had to pay for tape. This has occurred for me as well in the past. Some UPS locations will tape a package and others charge. read more

The UPS Store - Hours of operation - Shipping Centers Near Me - Tumwater, Washington

fast service, never experienced or observed any of the negative some reviews have stated. People who are mad, frustrated, generally impatient are likely exaggerating their stories. We all know it read more

Wow! What a beautiful sunny Fall day! I had a few things to return at UPS, I was greeted by a friendly smile and outstanding customer service. The young man helping me made sure that my items were in the right order ( something I wasn't sure of) He went above and beyond to help me and was very quick! I was in and out and I left very happy. It was Sunday 11-09-2025 about 12:45ish just before 1:00pm. The store is clean, well organized, decent parking and the young man working greeted his next customer with the same enthusiasm as I was leaving. Nothing is more refreshing than a person who is happy at their place of employment! I highly recommend this UPS store! read more

Avoid this UPS drop off. I needed some boxes tape together and they wanted over five dollars to run strapping tape around the boxes. I understand there's new management, maybe ownership? They used to be the most helpful friendly place, now I avoid them like the plague. Saturday morning and there's one person processing everything from Amazon returns to faxes and a line out the door read more

The UPS Store - Storefront - Shipping Centers Near Me - Tumwater, Washington

I always enjoy coming to this location. Everyone is always so nice and helpful. Service is quick and the store is clean. I worked with Edwin today and he was super nice. I almost look forward to returning my Amazon junk. read more

Just straight RUDE!! Too busy looking at there computer and the other was sitting on top of a desk! No customer service skills whatsoever! If you are miserable working there then why even bother? Regardless if it's an Amazon return or something else we are still customers and deserve to be treated with a little more dignity and respect! I won't be coming to this one for services anymore read more

I went into this store today to get something notarized. This UPS store advertises notary services "anytime" which is great because I work. I came into the store at 4:50 pm after I get off work. When I asked to have something notarized the man behind the counter told me that he could not help me until tomorrow because he was the only notary and he was leaving after helping the person in line before me. I then asked him what time I needed to come back tomorrow because they advertise this "anytime" He asked what time could I come in, and I then asked him again what time I needed to be in to make sure I can get his done. He then told me that he was "working around me" and that he could just "not help me at all too". I left and will never use this location again. read more

Great customer service! They were quick! They even printed my label from my phone to their email. There is a self service counter if you want to do your own packing and shipping from your phone. They provide the baggies and all. I go there all the time! read more

Wow! Efficient, helpful and friendly! Great parking and I was in and out in no time. I believe it was Janet who helped me and she was wonderful. I think this will be my new go-to location! read more

I have had my po box here for 5 years. They have always been there to help me with whatever issue i have had. Very satisfied with their service. They are very busy. And to the comment someone left about them sitting on a table they were probably on their break. They are entitled to lunches and breaks. I love the people that work at this store. They even say hi and call me by my first name. Great customer service have never been disappointed read more

Customer service is horrendous when the owners are not there working. Super unfriendly and unwilling to want to help and do their job. Most all the employees seem to be very unhappy read more

I went in today to print a flyer. The young woman who was helping me started helping another customer while I was emailing my flyer to the store. She continued helping that customer while I was waiting for her, so I asked another employee to help me. I did get the help I needed, but wasn't very happy that I had to ask another employee for help. I've been here several times and never had a problem. Also, I'm not sure if this is the way things are done these days when it gets busy. When I was in retail, I helped one customer at a time, even when busy. read more

This is by far the most helpful and friendly UPS Store I ever been in. Yard truly outstanding in every way possible.

Very quick competent staff in and out in seconds just before line was out the door parking was a dream

Went in to drop off a shipment. Handed it to the worker, who scanned it and THREW it onto a pile, where it rolled off onto the floor. He ignored that because someone he knew arrived and his attention was fully focused on him. It's sad when people can't do even a simple job. The are many UPS stores to choose from. This one is no longer an option due to a lousy employee or owner. read more

I am a local small business owner and use this location as my home store, however from time to time I drop off at the Olympia store for convenience. I will only be using the Tumwater store from now on, as my last experience at the Olympia location left me furious as they threw my box labeled FRAGILE on the floor with total disregard! This package was filled with glasses that are going to a client and I will be amazed if they arrive in one piece. The Tumwater store NEVER does this and is always a pleasant experience. They are super helpful and everyone working there is nice, and respectful and handle the packages with care-including the owner. If you want to have a super reliable and good experience with shipping whether it's for business or personal, then definitely use this store!! read more

The owner Jack was rude and dismissive. I had a saddle I needed to ship with a USPS First Class return label provided by the merchant. He took one look at the label and said "No way they will take that. It's more than a pound". He wouldn't listen to anything I had to say, thought he knew it all. I did pay him to put more cushion in my box and tape it shut. I then took it to the USPS, told him what happened. He said "the instructions are right here, we most certainly will ship it with that label". Thanks for doing your job Jack. The instructions were right in front of your face but since you decided you knew it all you just lost my business for life because of your smug attitude. Even if a customer is wrong you should hear them out, but especially when they are right. You might learn something. read more

The UPS Store - Shipping Centers Near Me - Tumwater, Washington

This store is Amazing! Everyone is very courteous, helpful and efficient! I am always greeted with smiles. I am very appreciative of their assistance in mailing my packages and their care of my mailbox items. I highly recommend this location for outstanding service!! read more

If you are immune compromised, avoid this location. Employees either had masks dangling off one ear, or a fake mesh mask to try sidestep actual safety. I'm on chemo and had to leave and find a different place to get forms notarized. Tumwater pack-N-Ship down the road was a safer place for me to go into. read more

I've never written a Yelp review before. I went in about 2 months ago to have some items notarized pertaining to the estate of a friend who recently died. The man (who I believe was the owner) noticed the nature of the paperwork evidently. I needed 3 or 4 items notarized and was told it was $10 per stamp. When we finished the man handed me back the paperwork and said "thanks, enjoy your day" or something like that. When I asked how much I owed he said "sorry for your loss, no charge, take care". I have to say that made me feel pretty good and was very cool. I will go back here when I need their other services. Good people. read more

These guys are the BEST! I always seem to have packages to mail off, and they're so helpful and nice. They also take USPS. I came in and was mailing off both UPS and USPS but ran out of tape for the latter and instead of making me buy a whole role of tape they offered to tape it up for me. Would 100% recommend. read more

Convenient location, very easy to return Amazon packages, and the only issue I have is that sometimes the owner isn't wearing a mask until I am almost up to the desk and he pulls it on. read more

Worst experience ever here. The employee assisting me was completely rude and unprofessional. She was impatient, rolled her eyes, and gave an attitude during my full interaction with her. Clearly she was in a hurry to leave and I and other customers were an interruption. I'm appalled that someone like this could be working in customer service. This is the 2nd negative review tonight on yelp so clearly there is an issue with the employee. read more

I checked to see if this store was open today. Online it said it was. I drive to the location, the lights are on and the "Open" sign is in the window.....Then when I go to open the door there is a note taped to it saying, "We're closed today." Thanks for wasting my time and gas! read more

Every time I visit this UPS Store I am greeted promptly and earnestly. All of the employees are kind and work hard. I sincerely enjoy my experience each time I need to run an errand there. The owner, Jack, went above and beyond to help me when I was having trouble formatting my printing project. I'll be happy to give them my repeat business. read more

Called... business 'emergency'. Answered after hours, agreed to stay open 30 mins to save my tail. Arrived, cheerful, paid, exhaled. Big box name, small town local service at this spot. Jack is a great. read more

The guy that works here is super helpful and nice. Great location versus others I've been to. They work quick and the line is always a minimal wait. read more

This was hands down my worst experience with UPS. There wasn't any decent customer service. I was cut off every other word and bad energy all around I will never ship or pick up with this particular store. read more

This is only the fourth yelp review I have ever written, but I had to post my appreciation for Jack of Tumwater UPS. Jack and Co. sent my Xmas package, which was picked up by the post office and promptly lost - by the postal service, not by Jack. Even so, he followed up THREE TIMES on his own to advise me. It was an epic quest - the package finally arrived. Jack went over and beyond the call of duty. I recommend him and his Tumwater UPS store without reservation. -- Tom D., Lacey WA read more

What an absolutely horrific experience! From the time he yelled directing me to a counter and then walked away, subsequently walking up and barking at me demanding what I had, the gray-haired man whom I presume was the owner from the looks on faces around him--the visit to Tumwater UPS went from bad to horror! This guy interrupted, shouted "no" while angrily shaking his head, and attempted to demean me -- talking down to me and loudly correcting me. This was one of my first ventures out as a senior who has been in isolation for 1-1/2 years! Sadly, it was to be abused by this guy. I was about in tears by time I got home. One could feel the negative energy in the room. Also, neither he nor any of the staff wore masks, but all the customers wore masks, including myself. I wondered if he was abusing me as a woman of color, but after reading some of the reviews I see he is an equal opportunity abuser--it seems of women generally. Now, as an elder I will be forced to go out of town or to Tumwater Pack & Ship where the owner and staff are not only professional but kind and respectful. Too bad for UPS as I have made some high-cost purchases having ordered two different banners and in-house big-order printing on numerous occasions. read more

This is the best service in town!! They're awesome with mailing packages, printing and they have a really cool paper cutting machine. Jack, the owner, saved the day when I was planning my daughter's baby shower. He got all of my print work done and cut everything for me while I was standing there and at a really good price. I highly recommend, won't go anywhere else!! read more

We have shipped, notarized, printed over the years with Jack and the team and always had great service. The busy times Jack is laser focused and may seem "dismissive" but I like that:) read more

I use this UPS Store exclusively, and have been for the last three years. I cannot tell you how pleased I have been with the entire staff there, including my interactions with Jack, the owner. I do not know him personally, but seeing someone at least four times a month makes me pretty familiar with him. He has never turned me away for a project or talked down to me. I think some of the reviews here are unfair, and maybe some interactions have been misinterpreted. Jack is friendly, but he is all business, as this is his own business, and will make sure he provides excellent service for your needs. Jack owned another UPS store prior to moving to Tumwater, so he knows his stuff! I frequently ship UPS from here, do Amazon returns, and have used notary, passport photos and printing services. He has gone above and beyond for me many times, and I have watched him do the same for other customers needing quick turnaround service, like business flyers. He even called my house one time when a UPS driver in Texas was having trouble finding my grandma's house! I highly recommend them. Thank you, Jack, for all the years of service to me! read more

Location Location Location Nice store, excellent drop off location, close to costco, Walmart, Fred Myers, Twin Star & Anytime Fitness. Ever since I figured out Amazons return procedure, this has been my monthly hotspot. Quick, Clean, Safe & Friendly! read more

Sent two small packages, one I paid two day shipping for, sent on tuesday afternoon took a week and the other package when it arrived the receiver had to pay additional shipping. Disappointed. read more

Having a store like this is the perfect addition to the Tumwater area! Numerous times I've come in for many things and usually in a hurry... they offer notary services and my personal favorite, US Mail!!! No more standing in line for 20 minutes at the post office, when I can run into the Ups Store! All the staff has been nothing but helpful and I will continue to bring all my business to this store. read more

It's so wonderful to find a store with great customer service, friendly staff and an attention to details. They have helped me get things done and get them done fast. read more

Had to ship a grandfather clock and two antique trunks across the country. Spoke to Jack and he helped us straight away. He special-built two wooden crates for the items and coordinated the freight shipment. He also helped ship a number of other items to various locations throughout the US. He and his staff were professional, friendly and very helpful. Even when the store was full - they took the time to ensure all our needs were met. Really appreciate his attention to detail and ensuring the security of our package contents. Highly recommend them whether you are shipping a paddle to the peninsula or a grandfather clock to NC! read more

Had to ship a very fragile very large over 8 feet long item , they took the time to explain how they would wrap it for safe arrival , made us a box and gave us a better price than quoted at another name brand shipping place down the road! We had 100% confidence in them and will only use this location from now on read more