I would like to say they staff there is top notched. They are always going far and beyond fir me and my business. Anna and Tyler took care of me and helped me with all my questions and package updates. Thxs read more

I had to get a package off to one of my sons who lives in South Carolina and so I was told by another FedEx that this one could get it there on time. One of my sons ran in with me to get it off and tried to figure out how to get postage on it ourselves. Sherri saw that we were struggling and cheerfully came over to help us. She showed us how things worked and got our package taken care of and shipped off. She was so nice and very very knowledgeable. The postal people work so very hard. She made a rushed , hectic time of it into a pleasant paradise. The store was very clean and items in the store were reasonably priced. I love this fed ex. They have restrooms that are very clean. Also they have tables in the back if you want to sit down and plug in your laptop and wrap stuff. It's nice. A little like a library. read more

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So much more convenient parking compared to the one in Saugus near my home. A quick in and out. I only go to the one on Bouquet due to it being so close to me. read more

We happened to be in the area here when we found this UPS location. Since we would not be home before closing, I stopped in here to deal with my Amazon package drop off. Silvia was extremely helpful and answered my questions and made it a smooth transaction. I was really appreciative of her service and was able to get my package taken care of in time. read more

I come in here often to drop off returns usually and the staff if so nice. They alway let me know if I need more or less packaging. They never over charge for little things like some of their competitors do. I'll be coming here whenever I need to over other locations. read more

I've been going to this UPS store for 5 years. They are rather busy, but never had much of an issue before. Today I went to ship out a package and was curtly told to show my Driver License. I said no. I was then told that was their policy for the past 4 years. Funny - never asked me before. I took my package somewhere else & shipped it out. No Driver License required. SMH read more

I don't know why this place has such a bad rating. I know every person's experience is different. So I'll just say, give them a try because you might have a nice experience. I went today for the notary service and everyone there was friendly from the moment we walked in until it was time to leave. I had to bring my kids with me, and they were even very accommodating to them. As one person made copies, they even let my kids push the start button which they loved. The notary service was quick and efficient and was priced fairly. It was $15 per signature. Now I know where to go if I need notary services in the future. Keep in mind that the notary hours vary by day. So call before you go to make sure that the notary will be available. read more

My first time here to drop off a package. The person assisted me provided Excellent friendly customer service!

This is a busy location as it's in the target/sprouts parking lot. It is small inside as well so if there's a lot of ppl it gets a little crowded. I'm only ever in this location to drop off pre-mailed packages, but every young employee I've encountered has been helpful and friendly. read more

Every time I come to this store there is an issue. They post the hours for the store at 4pm, but the "cutoff" for shipping was at 3:30 and you'll have to bring the package back on Monday. Always customer service problems. read more

Except for the Mgr. (a young man) everyone else is not kind. As to return packages to Amazon, as there is not much interaction with the staff, is ok. But, is different if another service is needed, Today, I came to use UPS Intl. to ship a very small package. The employee acted as I was bothering her, so.. I feel that my business is not needed at this location. read more

The notary was super friendly and efficient. I was able to get my docs completed quickly.

Ten plus years of friendly, professional service from these folks. Highly recommended. Whether it is a P.O. box, Notary services, shipping, receiving, shredding, etc. This is the place! read more

Not the best UPS location. A lot of "no"s from the staff. They have their niche of services they are willing to provide, and nothing more. Don't ask for anything special, and you will do just fine. read more

More miserable than the DMV. The lady who works there shouldn't be working anywhere near people. She constantly complains about everything she's doing. Maybe it's time to get a new job? I don't understand why people who are so unpleasant take jobs in customer service. This job is constantly front facing the public so dealing with people is necessary. I'm going to keep coming here to annoy her with my large Amazon go backs out of spite. read more

Closed 5 minutes early and refused to open the door claiming the registers had already been closed down. I guess that's to be expected on a Friday with 3 employees standing around doing nothing and just wanting to get home. The registers weren't closed for the lady they were letting out of the store at 5:55pm, but they were already closed for me and the gentleman who were trying to get in. read more

Called ahead of time to find out the hours for the notary service and the lady told me to come in before 5pm. I got there at 3:50 and another person was waiting before me. The notary person wasn't there since she went shopping next door at Big 5. After about 10min one of the UPS employees told me the notary ends at 4pm and that they couldn't take me. I told him that I even called before to make sure and his answer was "I don't know." Pls give out only the correct information so that customers don't end up wasting their time and gas. read more

I'm surprised this place has such a low rating. I know nothing about mailing anything. I barely make it down to my own mailbox. Every time I come in a just put what I need to mail on the counter and ask what now? And they're always so friendly and helpful! And the wait is always shorter than the post office. Highly recommend this place for any mailing dummy like me. read more

The older lady that works here is always looking for a fight. She barked at me, and told me to get a bag out of the trash because I didn't have one. I was appalled. She should not be working in customer service. UPS, do better. Hire quality employees. Corporate, do store visits. Customers be warned, keep your energy up; don't let this lady ruin your day. -0 stars; and to the old lady at the counter, I suggest you pick out of your own TRASH. Have the day you deserve, thank you ;) read more

Went today to do several Amazon returns, check my PO box, etc. I brought an ex-large self-seal poly bag from home for 1 of the returns. At the end of my transaction, the gentleman was going to charge for the bag. I explained I brought it from home and he accused me of lying. I asked him to look at the cameras and he said "No it's fine". Not cool to accuse me of something I didn't do in front of my kids. I've had a box there for 2 years. I closed in on the spot and called corp to file a complaint. I'm guessing the bag prob cost $2.00 - lost a customer. read more

The UPS Store - My proof of purchase of the bags from Amazon. - Printing Services Near Me - Valencia, California

As many people have mentioned, the older employee, Silvia loves to ruin your day. If you want to experience the misery that she exudes from every pore in her body then come to this location for their services. She'll make you feel awful, guaranteed. She may have a lot of negativity going on in her life, but so do many others and they don't act as such. Please go anywhere else but here for your UPS needs. read more

The people who work here are really nice and helpful! I came here on a few occasions and interacted with two guys who were very relaxed and patient. I made a copy here and the worker let me have the 1 sheet copy I made for free. I also came to drop off Amazon returns and to ship some packages. I find it really inconvenient when Amazon requires for you to drop-off a return at the UPS store or Kohl's but this place made the process not too terrible. There is plenty of parking here because it's located in a large plaza. The shop itself is very small so if there are more than 3 people in line you'd likely have to wait outside if you want to keep social distancing. read more

The UPS Store - Outside - Printing Services Near Me - Valencia, California

There was a woman who helped me with my order and during the transaction she kept complaining to her coworkers about how the last person didn't change the receipt paper roll the night before. She was very frustrated and told her coworker that whoever was there last night didn't put a tag on the item. It was very uncomfortable. She processed my items and then said she wasn't able to give me a receipt for my transaction so she asked me to take pictures of the tags. When I asked if there was a way to reprint she said not and walked away. Then Richard approached me and nicely explained the tracking number was enough in case there was an issue. He basically said the same thing but in a nicer way and reassured me that if there was an issue that we can call in. I decided to drop it, because most of my experiences in this business are pleasant and the workers are effective. I know that retail is difficult around the holidays but this woman needs some support with customer service. If she's going through something I hope she gets help and more than anything I'm writing this review to shout out Richard because he kept his calm and maintained professionalism. read more

I try to avoid this UPS at all costs. The employees that work there are not the nicest and seem very, very VERY unhappy and stressed. If you take one extra second to pull up your return QR code, misplace the tape, or take 2 seconds to grab your Amazon return... the employees will scoff, eye roll or appear very tense and agitated. You'd think you're in an ER room with how stressed they seem. Drive a couple miles up to Bouquet. They're nice, patient and open on Sundays! read more

I am writing to express my deep dissatisfaction with the service provided at the UPS Store, especially with Richard who helped my elderly client. My elderly client, who is quite frail and relies on assistance for most tasks, had a profoundly negative experience at this location that I feel compelled to share. During our visit, the staff exhibited an astonishing level of rudeness and unprofessionalism. My client, who was trying to ship a very important package and she was pretty vocal about how important it was, was treated with complete disregard and impatience. When she struggled to understand the process, and when she asked for proof of shipment details, they told her the receipt is sufficient enough and they don't provide any additional information. When in fact they do! Richard seemed to rush away to the back after and after calling him about the shipment details, he simply responded "well you didn't ask for it". Why should we ask for important information when he was helping my client for almost 20 min and saw how frail she was. When I called him to bring this to his attention he brushed me off and responded with "I'm not here to argue with you, do you want the shipment details or not". WHAT???? What kind of a response is that? It's common sense. You provide a customer with shipment details no matter what, or you simply ask if they want a copy. It's disheartening to see such behavior, especially towards someone who already finds navigating these processes challenging. The lack of empathy and respect demonstrated by the staff was shocking and unacceptable. This kind of treatment is not only unprofessional but also deeply hurtful. I hope that the management takes immediate action to address these issues and ensure that no other customers have to endure such a disrespectful experience. Everyone deserves to be treated with kindness and patience, regardless of their age or situation. read more

Amazing service. Fair pricing. Honest and always happy to help. had a great experience every time I've gone in. quick to sort out issues and everyone's always in a good mood. awesome team read more

The people here are so unbelievably rude. Not only were they rude to me about my package, they laughed when I asked questions and made me feel stupid for asking. Also, I witnessed a sweet old lady that lost her umbrella. One person helped her but the other two looked at her like she was made of trash. Never coming here again. Awful. read more

Come here if you're looking for a fight. If I could give negative stars I would. We came in before closing and the associate - Richard - tried to say the store was closed already. He started complaining asking why we were there and why we do this. Meaning come to the business during business hours. He then threatened my partner and followed us outside. Ridiculous experience and I definitely don't recommend coming here unless you want to be complained to and threatened with physical violence. I understand the frustration with not wanting to do your job sometimes, but it's not okay to make customers feel unsafe. People like that should not be working in customer service. read more

Unbelievable service!! I took two big boxes that needed to be returned. Turns out the return label I had from the seller were not prepaid. The manager informed me and suggested I contact Amazon so i would not have to pay up to $400. It took a few days to get prepaid labels but they were for FedEx. The manager allowed me to keep the boxes at their store until FedEx picked them up. They went above and beyond to help me, save me money and provide an exceptional customer experience. I am a UPS - and specifically this location - customer for life!! read more

I'm going to have to agree with what seems to be the popular consensus: the employees that I've encountered here are RUDE. They act like helping customers is an inconvenience (probably because they have to stop scrolling through social media) and answer questions with snippy tones/major attitude. My gosh, if you hate your job THAT MUCH get a different one! read more

We asked for a notary, for simple paperwork in regards to our Mortgage. There were clear directions given by the mortgage company. We presented it to the notary lady and she said she didn't feel comfortable doing the notary. She stated that she's never seen this type of documents. She didn't even take the time to look at the clear instructions. She was extremely rude. We will not be going back to this location, and we would rather drive to the one that is furthest from our home. read more

Charges $2.00 to print a UPS label! I think they rip you off for every last Penny LITERALLY. Lady was on her cell phone when I walked in, and the other male worker was rude in his tone. Maybe I'll try another UPS local store. When it comes to shipping we have a lot of options in the SCV. Why waste your money with rude people? read more

The older female employee was RUDE! She rolled her eyes and shook her head as she took my package. Mumbled unpleasant works as she entered my package's information. She not only did this to my face, but in front of other customers in the store. Addressed this with their corporate office shortly after I left. From the look of other reviews, it looks like others have experienced the same thing. Awful customer service. 0 stars if I could. Both employees should be terminated! read more

This store is great and friendly. Compared to my ups store near me in castaic this is like walking into heaven.

All the workers here need a BETTER attitude!! Unbelievable. Every single time I come here either the older woman or the chubby man that works here have such horrible attitudes. I came in here today and I've seriously just about had it - I came in here for an amazon return and unfortunately I had thrown away the package it came in so I asked the chubby man that works here if he can provide me with a box for my Amazon return and he says they're not free they're for sale and they're right behind you. Are you kidding me? I've been to other ups stores and I've never had any issues when it comes to amazon returns and I always get them for free. I was confused and asked him that the websites states that they're free. He continues to say "not with that label" again he says the bare minimum. He needs to be more informative!!!! He should quit his job if he hates it so much. read more

The old lady their is very rude and talks crap under her breath which probably smells like As$ since nothing but crap comes out of it. If you hate your job that much why keep working their? read more

Just dropped off a mattress in a box here and they were very rude. I knew it was going to be an issue when we came in with the box since it was a big 74lb one. The lady saw us and immediately had an attitude. The way she told us where to put the box so they could scan the return label was so rude! We weren't greeted or anything. And when we were handed the receipt of the drop off, no thank you or have a nice day. Just a "here's your receipt." I've worked in customer service for a long time and no matter what, I wouldn't have treated someone that way. I get that the box was big and heavy but at the end of the day, we were just following the instructions that we were given on how to return this item. Btw she ended up having other people grab the box anyway so her and the other lady at the counter didn't even touch the box. So, the attitude and rudeness was unnecessary. We were already having issues with UPS since before this item was delivered to us (called UPS to tell them to not deliver it and was told that the delivery was cancelled but ended up reviewing the item anyway). So, this experience in dropping off this item just made the entire process of dealing with UPS even worse. Will not be using this store for any services ever again. read more

Staff are nice, however believe laws prohibit their accepting a shooting optic without a special license. They weren't sure where a description of the restriction can be found but are certain of its validity. It's a franchise store so maybe they don't follow the policies as posted on UPS website. Luckily FedEx is in the next parking lot. read more

Been in here a few times to ship out some goods and it was a breeze. Practically no wait at all. I bought a shipping padded envelope and they took care of the rest, gave me my tracking and I was out in no time. On one occasion there were two people working and while one was helping a customer, the other was stocking shelves and stopped what he was doing to help me at the counter. Bravo. read more

Friendly, knowledgeable, and informative staff makes a whole world of difference when sending packages internationally. I highly recommend and will be sending my future packages through this store. read more