Dhanushka, the manager is so nice and helpful. He looks out for his customers and calls them by…read moretheir name. He's very friendly.

My husband and I came to get our permission slips notarized so that our children can travel…read moreoverseas with their grandparents. We didn't have to wait at all and the employee was incredibly kind and helpful. We came in with basic forms and he went above and beyond in providing the actual notary jargon that we could attach to our general form just in case our kids/grandparents ran into any issues while traveling. You can tell that he was experienced and knowledgeable about the forms we were asking to have notarized. We would definitely come back again for any future mailing/notary we need completed!

As an eBay seller for the past 19 years with over 2,000 individual sales, I know a thing or 2 about…read moreshipping. I'll give you the cliff notes. USPS is cheapest, then UPS, then FedEx being the most expensive. There is a reason for this: FedEx takes that absolute best care of your packages during shipment. I never offer FedEx as a shipping option for any of my sales, because most buyers are too cheap to factor shipping price as an expense. In this one-off occasion, I sold a rather large item & at a high price. The buyer needed specific (& rare item) by a very specific date. Luckily, he was smart enough to spare no expense to make sure to cover any fees for a timely + safe delivery. For such a specific occasion, I did offer to ship via the pricey FedEx, but he was smart enough to know that investing in shipping costs would guarantee that he would get his prized & highly valuable item in perfect condition before his expected date. Just a friendly heads-up: FedEx has an "East Coast Cut-Off" deadline. Meaning, if your item is registered to be shipped (past 4:30pm PST), it ships next day, so you mind as well have shipped it as late as 4:29pm PST the following day. Ken was a rockstar. Granted, it was obvious that he had his hands full doing many tasks that are evident of needing to be done by multiple people, he didn't hesitate to take care of me at 4:22pm & had my package checked-in by 4:28pm - 2 minutes before the cut-off. If you need to guarantee that your item arrives safely, I recommend shelving out the extra cash for FedEx. Especially for those larger packages.

First and foremost, I cannot thank Tammy Hawatmeh and Stuart Karpel enough. I came in with many…read moreboxes that needed to be sent out to different addresses and they helped me find the lowest rates and made the process so easy. Regardless of how much work it was gonna take on their end to type everything in, measure it, and do all the work, they were so kind to me and my fiance. We will always go to this location and if Tammy or Stuart are there, just know you're in great hands! Thank you Tammy and Stuart!

Great service!! Everyone there is super helpful. I've been there a number of times and I've always…read morehad a great experience. This time I went in to get some information about shipping something UPS and explained that it was table that was still in the box, and heavy. I asked if it can be shipped there, and if so, would someonebe able to help me bring it in and the young man said yes. Upon returning, I was helped by Alejandro, I asked if he would get the item out of my car and he was happy to do so. The staff make it easy to ship something, they are helpful, and quick. Alejandro also asked if there's anything else he could help me with and if there was anything else I needed.

We've recently started using Box City for our business, and it's been a great experience. Their…read morecustomer service has been outstanding everyone is friendly, knowledgeable, and always willing to help us find the right shipping supplies. Their pricing is very competitive, and they have a huge selection of products in stock, including bubble mailers, bubble wrap, packing tape, thermal labels, shipping boxes, and much more. It's nice to have a reliable local supplier instead of waiting for online orders. Everything we've needed has been available, and the quality has been excellent. If you're looking for a one-stop shop for shipping and packaging supplies, I highly recommend Box City. We'll definitely be continuing to do business with them.

Outstanding service!! Had to return several items today . Needed to print out a QCode mailing label…read morefor USPS to a retail store . The young man printed the label an adhere it to package . Also needed label printed from an email it was printed and adhere to package . All at no charge. I have mobility issues walk with a walker he was very helpful. US post office picks up from this location. Far better than going to the Post Office on Lyons . They provide a large variety of services . I will now regularly use their services now that I discovered them!!!

Does this business know that their address is being represented in a the tens of thousands of spam…read moreemails that hit my inbox? literally they all seem to be using your office as a front for physical, in-person mailing address.

I would like to say they staff there is top notched. They are always going far and beyond fir me…read moreand my business. Anna and Tyler took care of me and helped me with all my questions and package updates. Thxs

I had to get a package off to one of my sons who lives in South Carolina and so I was told by…read moreanother FedEx that this one could get it there on time. One of my sons ran in with me to get it off and tried to figure out how to get postage on it ourselves. Sherri saw that we were struggling and cheerfully came over to help us. She showed us how things worked and got our package taken care of and shipped off. She was so nice and very very knowledgeable. The postal people work so very hard. She made a rushed , hectic time of it into a pleasant paradise. The store was very clean and items in the store were reasonably priced. I love this fed ex. They have restrooms that are very clean. Also they have tables in the back if you want to sit down and plug in your laptop and wrap stuff. It's nice. A little like a library.

Aw, I was really hoping to have a good experience here. But the reviews are right. The gal who…read more"helped" me couldn't have been more apathetic, or any less reassuring that my package would be taken care of properly. I brought my own tape, box, & label for a private UPS shipment. She wanted to treat it like an Amazon return to just toss and leave open on a counter. I insisted on taping it closed, and she totally dropped me and did other things essentially still leaving my package unattended on the customer counter. Even when I told her how important it was to me, she was wholly unresponsive and apathetic. No reassurances here. Hopefully the tracking pulls through and it does get to where it's supposed to be going. The receipt I received said my package weighed almost 30 pounds... when in reality it had to have weighed closer to 1 pound. So even my receipt doesn't give me reassurance.

The employees at this location have a lot of patience. I…read moredidn't have my return label printed out, nor could I locate it. The girl who assisted me allowed me to gather my thoughts, and I was able to locate my label. I was having a very bad day, but the employees made me feel much better. I also like the store's new look, it's giving youthful and energetic.

Very simple and easy! Printed out the return page, taped up the box and brought it in…read more I love the sliding glass doors so I can walk in easily, with 2 hands on boxes!! Easy to found, large parking lot next to AT&T and behind Yamatos. You can package here, print etc. they will help, workers are friendly! I was in and out of there in a few minutes.

I am writing this to provide feedback regarding a negative customer service experience, I had today…read moreat the Stevenson Ranch, FedEx Store. Upon entering the store, I approached an employee at the counter to inform them I was there to pick up an order. The employee, an older female, did not greet me. Instead, she asked abruptly, "What do you need?" When I stated that I was, "Picking up," her response was to repeatedly say, "Picking up what," with a very negative and dismissive tone. She did not ask for my name or the order number, which prolonged the interaction and made me feel unwelcome and disrespected. I believe this employee's attitude does not align with the standard of customer service your company strives to provide. The interaction was brief, but the lack of basic politeness and professionalism was surprising and disappointing. I trust that you will address this matter to ensure that all customers receive a more positive and respectful experience. I did want to mention my order was done to a high standard, however the customer service could use some help.

Always courteous & quick with Amazon returns, package mailings and notary services. Thank You!read more

I wanted to shout out the crew at this place, All of them are pleasant and curteous no matter how…read moreintense it gets there, and it gets fucking crazy busy with Amazon sellers, and tons of returns from soccer moms. I have a personal box there and have seen them in so many horrible situations, still giving it 100%. Especially Carlos, he really goes the distance for the customer. Pleasant people like this make the stress of living in our times right now just that much easier. Thank you folks. I see you.

Long review, but worth the read! I actually go out of my way to come to this location. If you've…read moreever been to the one on Copper Hill Drive, you'll understand why. That branch stresses me out every single time. The energy is tense, the staff is rude, and I DREAD walking in. This place? Complete opposite. The team here is joyful, warm, and genuinely kind. They're talkative in the best way- joking with customers, laughing with each other, and making you feel totally at ease even when you're walking in with a mountain of packages like I did yesterday. The vibe is positive, team-oriented, and it shows. You can just tell these people actually like their jobs and like each other. The woman I believe is the manager deserves a special shoutout. She's so pleasant, and it's clear her team genuinely enjoys working for her. That kind of culture doesn't happen by accident. She creates it! Seriously, if Copper Hill is your default, do yourself a favor and make the drive to this location instead.10/10, will always come here.

These guys are always so helpful so nice and professional and fast! Highly recommend them!read more

Won't be going back to this location. The lady at the counter Lauren was very rude. I asked for a…read morefragile stamp and she got very upset with me because she misplaced it.. She threw a fit instead of just looking for it.. finally her coworker found it for her underneath the register. PROBLEM SOLVED! That's not worst part tho the parking lot is under construction and you can't enter from the McBean entrance.

Most of the postal service counter personnel at this location are rude, slow and lacking…read moreprofessionalism in their appearance. It's one of worst maintained post offices I've ever been to. Dirty and rarely are Priority Mail supplies stocked. If you dare to ask for assistance, it is accompanied by major attitude and a long wait as customer service is severely lacking. Finally, the inside drop box is locked during non business hours so convenience here is non-existent.