So didn't post after the first incident. About 6 months ago, paid for Fed Ex overnight for a document. Wasn't cheap. Got there on day 2. No refund. Just sent a padded envelope with Father's Day card and gift card for my dad in NY. It's been 8+ days. Still hasn't received. Been burned twice now by sending something thru Aim Mail Center. I'd highly recommend paying for tracking if you use this place...or stick an Apple air tag in your package. read more

Is there a sewage leak? The staff are friendly and helpful but it smells gross every time I go in. I'm not exaggerating when I say it honestly smells like fresh hot poop. I wonder if there is a cat? read more

I found the need recently on more than one occasion to visit this business. It started with needing a notary and also faxing and mailing. Every time, no matter who I worked with, they were professional and polite. Their prices were actually better than bigger chain stores. Definitely recommend. read more

Went in to rent a private mail box. Staff was friendly. Great service. Highly recommend!

Great customer service. Very kind employees! They often help with packaging and they have reasonable pricing. Less waiting than going to post office. read more

Had a gift torn open and stolen before it could get to my friend. Owner called me fired up only to tell me that they are "church goers" and "christian" like that automatically means that you would never do anything wrong, just rubbed me the wrong way with the conversation going nowhere since the owner would not let me get a word out. I do blame AIM and not UPS since the person at the register could see the items that I was shipping due to needing a box. I do not recommend this place. read more

AIM Mail Center - Shipping Centers Near Me - Santa Clarita, California

Went here today for fingerprinting services. Very professional very pleasant and very efficient. Did a great job and also took care of the other customers who came in at the same time. Super friendly staff. Clean store. Offers many services!! read more

It's the nearest FedEx/UPS drop off location to my parent's place and I also needed a passport photo. The photos cost was $1 less than the CVS next door and everything I needed was done in a reasonable amount of time. My parents had no complaints using their notary service on a few different occasions. read more

Pros: I was able to get done what needed to be done. The young woman who helped me was very sweet. I didn't need an appointment. They printed out my LiveScan Paperwork. Cons: The OTHER lady behind the counter- older- short hair- nasty attitude. She berated the girl at the counter who helped me and made it very awkward. I see others have mentioned someone who sounds similar here. That's a shame. No one deserves to work in that environment. I get the "family owned" vibe. Either way- be professional. This is why it's 3 stars. As a Fingerprint Tech, I'd say they may need slight better training on how to roll the fingerprints but they are using Certafix- but other than that, they got the job done so far as I can tell. We'll see if it all goes through soon enough. read more

I have been coming here a few years now, because it is a local small business. I came here to get some copies done and while I was there I decided to get one photo printed. I guess that's not a derive they usually do, which I did not know. She said she could do it. I later looked at the price on my receipt and they charged me $5 for one 4x6 photo print. I called back later asking about that and if that was the normal price. She didn't really know and said it could be $3 and said the owner would call me back and give me a refund for the regular price. The owner never called back. (Which I wasn't holding my breath) Unfortunately I won't be coming back here. On many occasions they have overcharged and didn't really know why. It's too bad read more

Decided to drop off a FedEx package here just to support a local business, but this ended up being a bad experience. The gentleman working the register had no idea how to scan the package. He scanned three different barcodes, until I had to step in and help him. Also, the tracking information has not updated after 5 days from drop off. I'd rather take the longer commute to an actual FedEx location for peace of mind. read more

I send all of my shipments via AIM Mail Center. They provide a stellar service. Highly recommend!

I get all my mailing and printing done at AIM for my small business, the staff is friendly and they remember who I am, who I've mailed out to etc. so the process is super easy and efficient. Highly recommended! read more

Always use Aim mail center for all our mail needs . Very friendly associates and always willing to help ! Thank you

Went there for a ground shipment of a 50 pounds luggage. First an employee measured the dimensions and weigh the luggage, gave a price of $49.99 total for FedEx ground shipment. When we were ready to pay, grumpy faced owner jumped in and challenged his own employee's pricing. Gave a new price of $73.78. Employee challenged him this this is over pricing & said: "I am 100% confident that my pricing was right and I am going to call FedEx to confirm that." She was visibly upset. The grim faced owner offered us $10 discount to $63.78. He was definitely uncomfortable. We didn't have any other options, so did ship with that price. This was a pure price grouching. But convenience of location may be the only reason we may go back. read more

I hate leaving negative feedback. I am a big supporter of local small businesses. But I will NEVER COME BACK TO THIS PLACE!!!! Worst experience ever! We waited in line for a long time and when we finally got in front of the line and next to the counter. Manager ask us to sit on a table behind the line and said he will assist us there for our notary needs. But what he did instead is he assisted first all the people behind us and once they are all gone that's the only time he came to us. Are you kidding me!!! And mind you!! in a very slow manner! What a RUDE person! Very unprofessional!! read more

I came here twice in the last week for notary services. They were quick to fill everything out, line was minimal, and it was only $15. Staff is friendly. It's not fancy, but it's efficient! read more

Always love supporting small business. So friendly. Clean and always a smile. Make sure you look them up first

I came in yesterday morning for a livescan and passport photos. Cindy helped me. She was very sweet. Really nice and helpful. I missed the other lady's name but she was also friendly. Cindy was sanitizing everything as we used it. She explained the process of the livescan to me very well. I definitely recommend this place. I also thought the prices were fair. read more

The person working in the back was super nice when he came out to help me with my passport picture but the ladies in the front were just plain rude, even making fun of my accent but like I'm American? read more

They were so helpful and friendly. So happy I found them. They went up and beyond to recover an envelope I put in their regular mail. An hour later I decided I wanted to send it Certified. After I called them they found it, and sent it Certified telling me to just "come in tomorrow to pay them." Now that's GREAT Customer Service!!! read more

I wanted to ship a 19 lb package to the Midwest via FedEx. I was quoted $40. I go to FedEx and I'm quoted $26. I seldom use the term WTF but in this case I find it appropriate. I also think to myself this is not the first time I've been "price padded" here. The last time I got charged $2 for an obviously used envelope. I'm not quibbling over the $2 but it's the principle. Taking advantage of customers is a short sighted strategy that in the long run will reduce repeat business. If you want your business to grow, nurture it and build customer relationships. I love to refer a good business when I see one. read more

Came in at the end of the day on Saturday to get livescan done for my job. I got there with 20 mins to spare and they were very accommodating about still getting my Livescan processed. I had called ahead to let them know I would be a little close to closing and they made sure to have the equipment ready to go for when I got there. Super friendly and efficient. read more

Fast and way more convenient than having to schlep to the post office or the UPS or FedEx store

Skip the post office! Seriously when it comes to mailing anything out or getting notary... this is your place!

I had some documents that needed to be notarized. Originally I was going to go to the UPS store until I realized that they didn't certify letters, at least not in my area. So I ended up going to this place as I called and found their notaries to be resonantly priced at only $15 a signature. Annie helped me right away she was very kind and knew what she was doing. I was in and out in about five minutes. Will definitely be coming back to his place. Lines are short and prices are reasonable. read more

AIM Mail Center - Shipping Centers Near Me - Santa Clarita, California

This post office service is the best. I totally trust them to pack my package and get it tracked. I sent a package of samples to China twice and they went the extra mile to write the address outside the package so that just I. Case the address slip gets torn off, there's another address for delivery. They are very friendly and care about your package. read more

ABOVE AND BEYOND GREAT CUSTOMER SERVICE!!! I've been a customer at this mail center for over 7+ years. I'm a small business owner and am here on a daily basis. Every time I come in, I'm greeted with a cheerful "HELLO" and taken care of like Family. Although the entire staff is friendly and attentive to my needs, I just wanted to give an EXTRA special thanks to Annie. If the post office is late dropping off mail to this location, she goes out of her way to give me a phone call or email letting me know. I'm also notified via email or phone when FedEx or UPS arrives! As a small business, I don't have time to drive to check the mail or to pick up FedEx only to find out that it hasn't arrived yet. THANK YOU ANNIE for all of the ABOVE AND BEYOND extras that you do! In this day and age, quality customer service seems to be lacking with the exception of this particular location. Thank you to all the employees here, and the owner Mike for making my life a little easier as a business owner that needs this place for all my shipping/receiving and mail needs. Keep up the great work guys! read more

Some of the people that work here don't wear a mask. They have one on, but it's pulled down and not covering their noses or mouths.

Close by to my house, but parking is a little tight in this shopping center. There were two people working behind the counter and they were very fast. The lady who helped me asked if I wanted a receipt for my return item back to Amazon. I said yes. She said every man who asks for one crumbles it outside and throws it away. I guess I'm the first to save it! What if Amazon doesn't get the package back? I have no proof that I gave it to this company.... think about it guys!! Overall, it was a pleasant experience. read more

AIM Mail Center - Outside shot - Shipping Centers Near Me - Santa Clarita, California

I just want to say that I had the absolute worst experience here there was a lady I think her name was Miss Annie and I have never met a lady so rude and so ungrateful for her job not only was she rude to me about what service I needed. She was rude to about almost every customer but what really pushed me off was the fact that she pulled one of the employees the blonde older lady by the hair infront of 3 customers! I will be repeating this as harassment because you can tell she was upset and I can tell she felt extremely uncomfortable I'm not sure why she did that but it made me super upset and I will never be coming back to this place the only reason I stayed was because of the lady Niveen. She was kind and helped me with what I needed done honestly my experience would have been great if it wasn't for that lady every time she got up or somebody asked her to do something she would half and puff like she was so damn upset why are you so miserable with your life that you have to make your customers feel like crap I will never be coming back here unfortunately I'm sad because I understand this place is Arab owned and I am an Arab and would love to support my kind but because of this lady I never will get rid of her ASAP!!!! Seriously read more

This is the worst, even with the many new Owners over the years, nothing has changed. They up-charge everything, I guess I can understand, this type of Franchise has to, the only way to make a living after overhead is to own 4 or 5 of them. To top it off, went in the other morning and the Gal behind the counter had such a bad attitude. Never again!!! All done. read more

There can be line to the door and lady does not get off her stool to help! People have things to do not sit and take our time

I've been coming to the AIM mail center for years! The folks have always been great and friendly! Annie has always been great! Would highly recommend this business and even during all of 2020, still provided excellent service! Keep it up!!! read more

I love this place - it Always serves my mail service needs and the staff are Always helpful and friendly.

We have been using AIM for 7 years and couldn't be happier. The staff has become like family and are super professional, friendly, and courteous. In this era of having to ship and receive packages we feel safe and secure there. Annie, Mike, Renee, and Cindy are the best! read more

To my surprise, I was looking to repair my H.P. printer thinking it was my cartridges. The owner Mike had suggested to bring it in since he believed that was the cause and tried his brand new cartridges. Low and behold, despite Mike having to stay after closing, he set me up with the new cartridges and my now working printer. I also was happy to see the selection of cartridges and better than that, a price I most likely could not find elsewhere. Just meeting Mike, it was as though due to his dedication that I had done business with him for sometime. Thank you Mike for your dedicated service. Keep up the great service. read more

I went in to make 3 black and white xerox copies today and I let the employee know that when I walked in. He (I assume it was the manager, Mike, since that was name on his shirt) led me to the xerox machine, took my document and made the three copies. Price posted is .15/copy so when he told me my total was .75, naturally I questioned it. When I said, "I thought the price is .15 a copy, he said that's SELF-SERVE; you had me make the copies." What? I never asked him to make the copies for me, he simply took my document and put it in the machine himself. (oh, and he removed a staple, too.) I told him that I could have easily done it myself, it's simply making 3 copies. I called him on it and said it was deceptive that he charged me for full service on three copies when I never asked for the full service. He tried to justify his assumption of full service since my papers had a staple which needed to be removed. (Hullo? I'm capable to pulling a staple out myself, thank you.) It's a bunch of crock and I told him so. It should have been .15/copy instead of .23/copy (+tx). I've never had a problem with this place before but it's pretty pathetic when the manager himself has to upsell someone on a simple xerox copies sale. Note to anyone going there to make copies on their own: specify clearly that you want to do SELF-SERVE copies, or surely they'll take advantage and pull a full-serve on you! Lame! read more

Omg this place is a RIPOFF ‼I mailed 4 letters here and bought $0.49 stamps. I have no problem with making a profit but NOT a robbery without wearing a mask ‼They charged me $0.75 per stamp ‼Over 50% profit is absurd and I will NEVER do business here again ‼ read more

I've been coming here for over a year now. When a business changes hands you never know what to expect. Luckily Mike has been great. His staff has been great too. I have a PO Box here and spend over a thousand dollars a year shipping for my business. I highly recommend them. read more

AIM Mail Center - Store front. - Shipping Centers Near Me - Santa Clarita, California