this is a twofold review. The first day I went into the store to get help with a printing project I was trying to do I did not receive help at all really. I showed Ashlin the project I was working on & she said didn't now know to correct what I was doing wrong. I was trying to do a centered first message, and the next paragraph was to be standard on the 8x11 paper, every time I tried the centered information would go off and be staggered. She told me I could come back when the design team was there and it was $60.00 an hour. I'm sorry but that's ridiculous as I only needed to know how to tweak the project, I just needed help with aligning the words/paragraphs, not create a completely new project. I went home and came back a few days later hoping to see someone else. I choose the right day and met Will who was extremely patient to me, an old lady. He showed me how to download the app, he said it worked better doing that. Once I had the app downloaded, he helped me re-do and straighten out the project, it took him a matter of minutes. Will is truly a kind young man! Thank you Will! read more

Walked in and was taken care of right away. My order was ready and exactly what I expected. The gal behind the counter was super helpful and attentive. read more

Will in the copy/ printing department was extremely patient while explaining the process and helping to understand my needs. 10/10 would recommend this location read more

I love this Staples! I came in for business cards. You order online so you don't exactly get a physical proof. They weren't really to my standard. The options and colors I chose didn't mesh well. But I was able to resubmit my order with the changes they recommended and I was able to pick up my new order in 24 hours. The cards came out great and it was only 23$ for $250 cards! I always order through staples when I'm in a bind and am so glad I did! read more

Joel was awesome. Excellent customer service. Patient and kind. He was thorough to make sure all was in order with this purchase Thank you Joel! read more

I needed some balloons for a Soccer Team Party. I didn't know where to go as Party City used to be my go-to location for balloons. Since both Party City locations in Santa Clarita have closed I set out to figure out what to do. I had heard that the Michael's in our area was now filling helium balloons but after hearing that the service was less than desirable and the balloons didn't last too long, I sought another option. I know Dollar Tree and Five Below may have helium balloons but that they only had Mylar balloons and I wanted more selection. To make a long story shorter, I heard Staples on Golden Valley now had small Party City location inside the store. I walked up to the counter for Party City and was immediately greeted by Adrian, he was so helpful! I chose a soccer balloon package which includes the helium that contained 4 Mylar soccer themed balloons and wanted 4 purple balloons that matched the team color in purple. Each of the regular high quality balloons they had in a nice purple were only 99cents per balloon and $1 to fill those balloons and include a ribbon. Adrian took the time to place my order and gave me a receipt and guaranteed me they would be ready the next day at 1pm. I got a phone call the next morning from a kind employee named Tyler who was preparing the bouquet of balloons and he called to say they had run out of white ribbon and asked if I could make a different color choice, I went with purple which was perfect as it was the team color. He assured me they had plenty of purple as white was a popular choice. I showed up to Staples with my receipt at 1pm. I picked up the balloons from Cooper who was very kind and helpful. The balloon bouquet was PERFECT! Exactly what I wanted and needed, ready to go at the desired time and the employees could not have been nicer and more helpful. They have definitely earned my business and I will be back to do more business with the Party City at that location. Thank you Adrian, Tyler and Cooper for making this experience so positive. The balloons added to our party and the girls loved them! read more

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Today I visited this Staples location to make an Amazon return. When I arrived, there were about three people ahead of me in the Amazon return line. At the time, there was only one employee handling both Amazon returns and in-store purchases, even though they are separate lines. This also was a Sunday so more people are out shopping and doing Amazon returns. I ended up waiting approximately 25 minutes. During that time, several customers who entered the purchase line were helped ahead of those of us waiting for Amazon returns. The employee explained that corporate policy prioritizes in-store purchases over Amazon returns, which was surprising since Staples presumably receives compensation for offering Amazon return services. While I understand the need to prioritize sales, the experience made me feel overlooked and undervalued as a customer. Waiting 25 minutes to assist four Amazon return customers feels excessive, especially when a second employee eventually arrived and took over the register shortly after I was helped. I hope this feedback is useful, as better staffing or clearer expectations could greatly improve the experience for customers using Amazon return services. read more

Employee named cooper was very helpful while having technical difficulties and very kind to us

This staples was really helpful in helping me locate specific items that I needed. It wasn't difficult trying to locate a representative to assist me. The sales associate helped me identify which printer would be best for me. He made suggestions and even explained the ink usage. I can't remember the sales associate name unfortunately. read more

Printing & Marketing Specialist Kayley was a great help and made my experience very easy. She gave me suggestion on how to improve my printing as well as advice for my decorating process. Her services were executed well, in a timely fashion, and with a great attitude. Thank you Kayley, management please reward her! read more

When I first moved to Santa Clarita in 2004 till probably 3-5 years ago this Staples was my favorite and I shopped and did all my business here for my businesses. I've always preferred buying in person over online to help keep places like this open. Obviously we are in the Amazon world now and that is more efficient and more reasonable. But some things have always made me feel better buying in person like TV's, Couches, and PC Printers! Well I needed a new Printer for my office at home, and I've been researching InkJet Printers for 2 weeks straight. Found the model I was looking for here and wanted to buy it and be done with it. Unfortunately not many staff available and the person Jay who seemed to be the cashier, the manager, and maybe even more than that wasn't having a good day. As much as I asked or kindly requested for some engagement. I understood he may have been super busy, but no one was talking to him and I was just wanting to get some more info and his Insight as a professional on which printer would suit me best for my needs. I was patient and willing to hear you out, but you seem to just want to get rid of me. He didn't care, he just wanted me out of the store and out of his way. Every chance I spoke to him for a conversation to help decide on my purchase I had the feeling he wasn't going to waste his time with me. Of course, after all I'm just a customer with multiple businesses that care about buying the right thing and getting the right info before making a well informed decision. To make this long review shorter I'll just say, I will NEVER conduct business at this Staples and unfortunately this store and maybe even the company will lose value from one customer who is me. That may not have an effect, and that's ok. I'm not wishing anything wrong. But I still believe customer service is a necessity and just as important as working. Bravo to anyone that still does these jobs and I'm 100 percent grateful for you and all those that do it. You are all better then me, because it surely is a challenge in todays world. However, please don't lose your service skills, friendly behavior and great attitude because eventually wherever you decide to go in life, it always comes back to you in good favor 10 fold and more! Sorry Jay, but your attitude that day 03-04-24 made me realize how awful some businesses like Staples and their employees can really make people feel about not ever shopping in person anymore. I guess I'll have to try out the Staples in Woodland Hills if I ever comeback. For now, even though I left this store with a purchase and receipt. I don't ever plan on coming back ever again. read more

Have a lot of office supplies great are good most of it is in bulk friendly cashier kind of empty the office supplies are extremely high quality read more

I just had a great buying experience here. The salesman Johnny went above and beyond to help me find the item I was looking for and I found out it was his first day on the job.He got his Manager, Joel, involved to price match the online price. The cashier, Anika (I hope that's her name) was very pleasant. I must compliment the managers for their customer service training. I definitely recommend this business. Thank you Staples team for a wonderful buying experience. read more

Do not come to this place to drop off packages. The people who work there are lazy, slow, and they'll pretty much do anything to waste your time. They suck! I had to wait nearly 10 minutes all because of one customer was trying to ship a package that he has to pay for. I swear to God, I really wanted to scream and curse at one of the employees there. So bad of course, they're going to cry like a baby. read more

The managers need some training I believe if your manager you should be able to operate the simple office machine is. I went there this morning to get 116 page report spiral-bound and they told me it would be an hour. I said if you could punch the holes and just give me the cover sheet and the spirals I'll do it myself. They still said it would take an hour. The manager then said he doesn't know how to work the machine. Simple line. The paper is a push the button the machine does everything else. Ridiculous. read more

Manager at this location was extremely unprofessional and rude. We were told by an employee we could use some of their paper cutting tools only to have him come over and basically tell us off for using them, customer service / just basic human decency is at a zero. Also they're always out of stock at this store. Would not recommend. read more

I don't leave reviews but this place deserves one - unfortunately it doesn't have 0 stars, this place is not professional at all, this people that works here starting with Angie in the printing department and the employees such as Jack should be fired. They don't know how to treat their clients. Angie lost 40 minutes of my time specially since I came with my kid and wanted to print some pictures for the holidays, she acted so unprofessional, rude and despicable when I mentioned her it was my first time doing printing services with a company so she had to advised me which she didn't and wanted to charge me $13.00 to cut a mistake she did of a print out paper and every time when another employee wanted to reach out to her, she didn't even said to wait but just ignore me at all cost. The owner should be aware of what's going on with this employees. read more

Just received awesome service by max, Pam and JC in helping me select the correct printer ink. As a bonus, they even gave me great advice on how to improve my relationship with my 21 year old daughter. read more

I recently needed some scanning and printing pictures from my phone. Jessica in the copy printing office needs department helped me. She was friendly and very professional. I would tell the manager at this store how knowledgeable and helpful she was. A definite keeper read more

Dillon in the print area was amazing! Kind and considerate! He went above and beyond the call of duty ! I wish there were more people like him there !!! Promote him before you loose him ! read more

Had to purchase a new SD Drive. The Cashier (Pam) was so very kind and professional. Hats off to Pam! Great job!

Thank you to TJ in the print ink area. He was patient and helped me set up my STAPLES APP. He also helped with locating the ink I needed. He is an asset to the store. read more

Luke is an awesome person!! Extremely kind and has a great attitude. Thanks again for making our daughters day with your kindness and positive energy read more

I went into Staples scared to death I had some important documents for court and I need them very fast thought I'd lose the information!! had no idea how to retrieve documents out of my text and emails Jessica S. came to the rescue like a superhero she was taking care of me and other customers she rocked the place she help me from start to finish I couldn't thank her enough she was wonderful she really knew the business and how to help a frantic crazy woman I think you so much Jess you are the best part of that Staples. Thanks again staples for employing wonderful people like Jessica. Thanks a million, smart cookie! Roxanne. read more

Went to Staples because I got email coupon for case of copy paper for a $1.00 after "easy" rebate. The rebate turns out to be mail in rebate...how is that easy...? This is false advertising Staples...! Keep your paper because I left without it. read more

These people from the printing department don't know what they are doing..and they don't even know about customer service. So clueless about simple instructions. Staples need to hire REAL PEOPLE NOT JUST BODIES. Such a Disappointed.. 0 stars for Staples.. read more

I always receive a Hello walking in the door. Everyone is helpful and courteous. Jake helped use pick out a chair before Christmas. He took his time with us making sure we had all our questions answered. Gary has helped me in the past as well. Great crew! Thank you all. read more

Back to school time is normally stressful, but with COVID everything is amplified. Our printer ran out of ink so we ran out to get some. With a new baby, it's pretty tough to get out. We came to Staples a few minutes too late, as they were closing. However, a very nice employee (I believe his name was David, he was managing this evening) let us in to buy the precious printer ink. So considerate and thoughtful, I know he likely delayed going home a few minutes earlier to help us out. Thank you, sir. We're Staples fans for life! read more

I shop at this Staples regularly for office supplies. This is the first time I have used the copy/print dept. I needed to print planner pages for my Filofax, which is an odd size because it's a British product. I uploaded my file to their website, selected all of my options and under special instructions I added the bit about it needing to be printed on letter paper, but at A5 size so it would fit in my planner. I was planning to cut it down myself after it was printed. When I went to pick it up, it was scaled to fill the entire letter size paper. Which meant it was too big for my planner. I explained to the clerk and he said they would redo it. I looked up the specific dimensions of A5 paper so he had them. I received a call in about 4 hours and they said it was ready. When I got there not only had they gotten the size perfect, but Haley, who was working the closing shift, even cut it to size for me, though I hadn't paid for that service. I thought it was a really nice gesture and an example of the great customer service there. Thanks Staples!!! read more

Staples - My planner pages look and fit great!!! - Shipping Centers Near Me - Santa Clarita, California

I placed an order for delivery the other day . My order was correct and delivered on time. Thank you Staples on Golden Valley.

The print department is always so slowwwww they don't even care if you wait for 30 minutes . Horrible customer service. I only use this because it so close to my house . They need to do better read more

Staples - Hello? Somebody???? Anybody - Shipping Centers Near Me - Santa Clarita, California

I went to Staples to have some cards copied. The sales associates, Jess and Angie were very personable, professional and efficient. The copied cards were perfect. Thank you Jess and Angie. I will be returning. read more

Hakim is hands down one of the most helpful people I have encountered. He helped me find exactly what I was looking for and then some. I had one of the best experiences here and I will definitely be going back!! read more

Nice employees, clean store and well stocked. Returns are handled quickly. Usually come in for sales. Will not return to get pics printed here, got better prints from same drive at another place. read more

Great location to shop. The employees are friendly and helpful. It is never busy so you can grab what you need and checkout.

The location is convenient, right off the 14 frwy, near other stores and restaurants. The service was so-so. I asked where to find something and the cashier directed me to 2 different isles, then he asked another employee, who directed me to a 3rd isle. I finally found the item myself, but it took me about 15 minutes going up and down all the isles. It would have been nice if one of them had of helped me...there were maybe 3 customers in the whole store. I also feel Staples is very overpriced, so I only go there if I can't find something at another store first. read more

Cheaper than RadioShack. Cleaner, bigger, variety of products & near several huge retail stores.

Went there to purchase a laser pointer. They carry their own "Staples Brand", which runs on 2 AAAA batteries (not included). When I asked where they kept the AAAA batteries that their product requires, they informed me that THEY DON'T CARRY AAAA BATTERIES. So just to review, they don't carry the batteries that THEIR OWN STAPLES-BRAND PRODUCT REQUIRES. Beyond ridiculous. Going there was a massive waste of time. Ended up buying a laser pointer at Office Max instead. read more

My fiancée purchased ink for two printers online for in-store pickup. The online site said that they were in stock. He received an email saying that they only had one in stock. No mention on when the other might be in stock but said to come in to the tech desk and pick up the one that was in stock. We went to pick it up, and it was like the employees were in slow motion. One kid I swear couldn't walk any slower. At first they couldn't find the ink. Then a manager came up and went back to get the ink...this process would have been 1/3 the time if we just went into the store and bought it the normal way. Manager could not give us an updated receipt saying that we were only charged for the one. Save your time and hassle by skipping the "order online" and just go to a store. read more

I have shopped at Staples for years, but that is coming to an end today. Yesterday, Cyber Monday, I purchased a laptop computer online from Staples for $369, reduced from $629. Today I received an email from Staples stating that the item was out of stock - it would have been nice if they had told me this yesterday so I could have shopped for a different laptop at the Cyber Monday prices. I looked at the inventory of laptops at their website, and noticed that today (Tuesday) it lists that 48 of that model laptops are available. I contacted Staples online to ask about that, and was told that those are not available for shipping - and none are in a store close to where I live. The price listed today is $459, an increase of $90. They offered to send me a $20 certificate for future use, but I don't ever plan on using it. It would have been more appropriate for them to try to find a comparable laptop at the Cyber Monday price, but no such effort or offer was made. This review is not intended to reflect poorly on the Santa Clarita store, as my experience was entirely online. read more