Two friends went to this UPS store to pick something up for me. They came back stressed and upset because they said they were treated rudely and dismissively. When I called on the phone, I was treated politely. I am a native-born American and my friends are both immigrants to the US. I didn't know if they were treated rudely for their accents or for some other reason. I tried to speculate that there was a misunderstanding. We had a discussion about this and we all ended up not having a good morning as a result. Everyone felt bad. I do know my friends can tell the difference between rudeness and politeness. They aren't stupid. I wish this UPS had not treated my friends that way. For one small errand, we ended up --all of us --unhappy and feeling bad. read more

This afternoon I visited the store to have a document notarized. "Power Trip Pete" offered they only notarize during specific hours. When I explained I had called in advance, he insinuated that I was lying because he had been at the store all day. He offered to notarize my document after, mind you, he waited on the customer who came in behind me and sorted a bunch of packages on the counter. The UPS built a business on customer service, frankly, I think the Postal Service does a better job! read more

I've been a customer at the UPS store in Georgetown (DC) for about 10 years now ... and I would really recommend the whole group & their services. Eddie, Dominic and the whole team help me with my mail, especially when I need everything in my mailbox forwarded to a temporary work location - I don't miss out on my bills, etc while I'm away. Of course I ship packages from the UPS Store also and they make it quick and easy. Thanks, guys!! read more

Michael and the team from UPS saved me! He was courteous and professional, and knew what he was doing. An important package arrived just what he said it would. Pulling this off during the days of coronavirus was an extraordinary effort, and I can't thank UPS enough. I plan to return for all of my shipping needs going forward. Well done! read more

This is the worst UPS I have ever been to. I have waited for it to open at 8:30 and by 9:15 it was still not open. I try to get there after work to pick up my purchase and the man at the desk is rude, arrogant, and unhelpful. He did not look for my packages when it was the only afternoon I could come in. After calling UPS head quarters, they called and told me that they had simply not looked but that my package was indeed there. However, they were closed for the day and could I come in tomorrow? This is ABSURD. I specifically told you that I could only come in today and requested that you look for my package which you did not. So no, I cannot come in tomorrow to find the package that you were only inclined to find after a call from corporate. I HATE this location and will refuse to pick up any packages that come here. read more

Denaud was extremely helpful. I needed to quickly ship 3 items and showed up right before closing-time. He quickly and professionally got things organized, boxed things up, made a point to get the boxes on the soon-departing UPS truck out front, and was super friendly while doing it. Thanks, man! read more

Needed to drop off 3 packages this morning. The store claims it opens at 8:30am and I arrived at 8:45 There was a line waiting to get in there was no one there. It's now nearing 9am and there is still no one here to open the store read more

Employee is a jerk who will do everything he can to not ship your packages. Don't send your business here.

UPS should really take away whatever franchise rights these places have. I went in with a package that had been pre-paid with label already on it, just needed to drop it off. They wouldn't take it because it was not in one of their certified boxes. I asked for an explanation...blah blah blah I need to sell you a box. "you could sue us , and I aint down for that" is what he told me ... serious professional here folks! I literally walked right out , and handed it to my usual UPS guy who just happened to be right outside at the time. He took it without concern ,said it met all requirements , and wished me a good day. I ship A LOT! if its good enough for a UPS driver , it should be good enough for the UPS store. BEWARE! They will try to sell you stuff you don't need, and be incredibly unprofessional read more

This Georgetown location of UPS is the absolute worst I have ever experienced! I live only a few blocks away, as a local Georgetown resident I have been here several times. The biggest problem here is the manager Eddie!!!! He has a terrible aggressive attitude. Certainly unwilling to do anything to help, just spouts off how much each task he will do is going to cost you! I simply asked if I get a box, and have a prepaid label that will save on cost for a return I was making. He promptly told me that I wasn't allowed to pack the box in the store using any of their tape. I told him I would leave and do it out on the sidewalk curb then.... he said fine! It's absolutely unbelievable that a neighbor who comes in often could be treated like that! I will absolutely use Fed Ex or even USPS whenever possible! All because of the unfriendly, entitled attitude of the manager of this location. I wonder how the owner of this franchise would feel being treated like this! read more

I came here to make copies. The clerk asked me to give him the papers, to which I responded, these are sensitive documents, I'd rather do them myself. He gave me a disbelieving look and said, "Well, it's complicated." I told him I need black and white, single-sided copies, and I can change a lightbulb myself, so try me. He gave me the counter, and I easily made my copies on the xerox machine. Then when I was finished, the clerk had disappeared to the back, leaving the entire store unattended. I suppose I could have just left with my 6 copies, but no, I semi-yelled towards the back of the store that I was ready to check out. The clerk charged me 77 cents, never said thank you, and returned to the back without asking if I needed a bag or packing or shipping or anything else. I decided to go to the post office to finish the shipping, since this guy was uninterested in helping. Was it my fault for not letting him make copies for me? Sorry, I'm used to Kinkos, where copies are self service, and everything else is FULL service. My receipt says his name is Devin, so the next time I go (never) I guess now I know whose name to yell for (no) service. read more

Great staff. Great service. Needed last minute notary. Dominic and Eddie were personable and helpful. Highly recommend them.

Great location and helpful management / staff. They're always courteous and quick to get you back on your way.

Compared to the UPS store on Georgetown University's campus, this one is a dream come true. I showed up this morning at 8:10 after the other store was closed until 9 because of summer hours. This store usually doesn't open until 8:30, but the saleswoman opened the doors at 8:20 since she saw me waiting outside with all of my boxes. She was kind, courteous, and didn't treat me like an idiot for not knowing how the labeling works (vs the Gtown campus UPS store, whose store clerk has essentially scoffed at me in the past for asking questions). I specifically go to this store instead of the Gtown campus one (despite this one being farther away) because time and time again the staff is helpful, kind, and understanding. I once made a comment to the manager about how much nicer they are over here, and his gentle response was, "Why would we expect you to know all of these things? That's what we're here for." That's what customer service is all about. read more

I've been here a few times and my most recent two visits have been particularly unpleasant. The employees were impatient and condescending towards my needs and didn't seem to treat students as normal customers. The sass was not appreciated and employees should be willing to help customers with even the silliest questions. read more

The Georgetown UPS Store on N Street has the most courteous, polite and professional employees. I am thrilled with the performance of this group at the UPS store. Georgia read more

Ugh, I wish I could leave less.... I'm from out of town and needed a UPS store, so immediately searched on yelp. I was curious as to why this location had such bad reviews, but it didn't matter, off the closest UPS store! Yeah... the guy working there was seriously a crazy nut case, but who cares, he works at UPS... the absolute RUDEST person imaginable- not even a 'hi' when I walked in all smiles with a big 'hellooooo'! Whatever, I get on with what I have to do, this guy is a major sour face, grabs my package from me when I'm still checking the contents, tries taking it again- mind you, its only he and I int he store, there is no rush- but who knows what issues he's dealing with... At the end, he takes off with my package, so I ask for my receipt while he's walking away- he yells out 'can you just wait' and shakes his head. I was utterly shocked, All I said was 'I should get a receipt, right?'. What a sad man... read more

I looked up Notary Public, Georgetown. The UPS Store came up. I walked about 5 blocks to the store at lunch. Arrived at 12:20 - there was no one else in the store - but the clerk informed me they did not notarize anything from noon-1. Was rude about the whole thing. I will NEVER be back to this UPS store. The worst experience I have ever had at a UPS store - generally they are quite helpful and professional. this one is NOT. read more

If I could select 0 stars I would. I literally watched the employee named Eddie at this store force a pregnant woman outside to pack her own box (he said it's store policy). This poor woman was probably seven or eight months pregnant and it was pouring rain and she had to squat outside to pack her own box. She said she couldn't afford to have him pack it so she'd rather do it and he said "fine but you can't do it in here." So this poor woman literally squatted in the pouring rain. The lack of sympathy from the employee Eddie was absurd and the policy itself is ridiculous. Customers should not be treated this way. Don't go here go to fedex it's cheaper it's on M st by georgetown cupcake and they don't treat their customers like garbage. After what I saw today I will never go back. read more

Staff is extremely rude and incompetent. A woman worker with a black afro refused to tell me what boxes they had over the phone, I drove all the way they for her to tell me she did not have what I needed. She refused to tell me her name as well. The entire time I was there she did not get off of her phone and was so extremely rude. Do NOT go to this UPS location. read more

I dropped off a pre-paid package and asked if I could get a receipt. The man working was a manager and I think his name was Eddie. He was the nicest UPS person I have ever encountered. It honestly was like my visit was the highlight of his day. He took time to explain the receipt to me - even though I didn't really need it, but it was nice of him to do so. Very good customer service! read more

Nice location, clean store full of product. Like the 37th st store, both owned by the same person, the employees are extremely rude, and more then irritated that you walk in the door. The owner of these two stores, needs to give his employees some training on how to be of service to customers and hep them feel as if they were welcomes and would like to return. I am a frequent UPS customer on the West Coast and Midwest and have not had any issues of mistreatment. If you need to mail items in the Georgetown Area, I would promptly go to Fed Ex. read more

Terrible experience. The manager there was unfriendly, condescending and completely unhelpful. Please stay away. Go to Federal Express, USPS or to any other service. read more

Employee was disgustingly rude to my request. I asked for price comparisons on shipping a package and he dismissed me and gave me a demeaning lecture on arbitrary shipping knowledge that had nothing to do with my request. Too bad UPS on 37th street closed, which was much more pleasant. UPS has completely lost my business, all of my shopping needs now go to USPS. read more

Great experience! I arrived a few minutes before the store opened but Dana was right there to help me. He took my pre-paid UPS package and explained the receipt to me. I really appreciated his willingness to help me even though he could have made me wait an extra few minutes. Thanks! read more

I wish I could give this UPS store zero stars. The owner of the store actually told me it is not his responsibility to know what all the UPS forms are for. Because of the manager's incompetence, a very large certified check was lost. On top of all this, the owner and manager keep insisting that none of what happened was their fault and that it's not their responsibility to know UPS procedures. My business has an account with UPS but will no longer, for any reason, use this UPS store and I urge everyone to refrain from using them as well. It's just a matter of time until their next huge mistake is with your package. read more

Today, 6/15/15 at 5:30pm, I walked into this UPS store to ship one box. I asked the gentleman behind the counter if I could borrow a pair of scissors and he very begrudgingly gave them to me. When I then asked him if I could buy tape and packing filler (bubble wrap), he said "what for?". I told him I just needed to fill the rest of my box and tape it up and then it was ready to ship. He told me "you can't do that here". I asked him why not and he said I wasn't allowed to package my box in store and that I would have to LEAVE THE STORE to package it and then I could come back in and ship it. It was about to begin raining and it was over 95 degrees in DC today. He said it was a store wide policy. If it's a store wide policy, why have I been able to do this same thing in every other UPS location?? I am absolutely appalled! He was rude and, for that, I will absolutely never return to this UPS location ever again. read more