The staff and the manager were amazing and extremely friendly! Made my whole experience more enjoyable and easy

Use this UPS store regularly for all shipping needs. Staff is attentive to customer needs. When the line starts to get long, more associates will help out. Usually see 2 or 3 people behind the counter. They are also very helpful with returns. Parking can be an issue sometimes bc it's in a shopping center and the spaces are compact. Regardless, I do recommend. read more

Hi - the ups store on main st in watsonville is a nice organized place - Stephanie was so helpful n Sophia went out of her way n helped me with the wifi- I recommend using this store read more

Overpriced. Workers are not good at their job. They shipped an Amazon return package of a laptop and the laptop never arrived.

I have 5 pages of my mortgage that need to be notarized and received by 3/19/2026. I checked the website and UPS store is open until 7 PM. I walked In at 6:35, stated what i needed and I was told I was too late. No notary after 6:30. Really. Is that a secret? Not mentioned on the website. I explained the situation and the 2 young guys working looked at each other and said "you have to come back tomorrow." No other Customers. Their kindness and consideration was noticeable. Karma boys.​ read more

Paid $15 for a public notary for vital records to get my certified birth certificate so I can require a real ID. The notaries penmanship was so bad. It was rejected by the state of California. I brought it back to the UPS store in Watsonville and she refused to give me a new one without charging me. Then I asked to speak to the owner and then she refused to do a public notary at all and sent me on packing. read more

They need to have more then one clerk to help customers when they first open l had a prepaid package which l needed a receipt and it should not take 15 min to get one with only one lady in front of me that had a bag full of unpacked Amazon packages she was returning 15 minutes later a lady appeared from the back to finally help me and the other 8 customers behind me read more

I've been using this store for decades. I recently went in and there seems to be new management and staffing. They were unprofessional and the prices were outrageous. I just hope my package makes it ok. I won't return to this location. read more

I've been a "frequent flyer" at the Watsonville, Main Street UPS store for about a half dozen years. Throughout all my time and experiences with this store and their staff... really fun and helpful folks like Jas (Jasmine), Ashley, Sophia, and Johnathon, I have never been disappointed, far from it, my experience and expectations have always been met, and in some cases, surpassed... JAS ~ Case-In-Point: It was merely a couple weeks ago, when I was looking to pick up a couple of packages (from my UPS mail box), when I got up to the UPS Store register to tell "Jas" (1) my name and (2) box number. Much to my surprise, she had already collected items from my Personal Mail Box (PMB) (must have done-so the moment she saw me crossing the street and about to enter the store) and had everything ready for me to sign for and pick up, and I had not ever said a think! Bravo Jas! Bravo read more

Horrible service - multiple times. I refuse to go there again. The ineptitude is simply amazing.

Jazz Jon and Sophia were incredibly patient with my return ordeal. The whole staff was great at dealing with the constant flow of everyone's Amazon returns. Handled with grace. Props to them. Come prepared with your return labels ready and you'll make it smooth for everyone. read more

Came in here a few weeks ago to send out a letter. With only 2 people in front of me, and 2 associates manning the two registers available, it still somehow took me over 30mins to get to my turn, and ship out my letter. While certainly some of the wait can be attributed to the clueless customers in front of me who were not prepared to provide even basic things like a PH# to call in case the package could not be sent, much of the delay seemed to result from either user delay or the system just taking a long time to process simple requests. If the issue was really the later, UPS really should consider making their systems more expedient for processing of simple transactions. And while not a fault of the store location, the cost charged by UPS was quite exorbitant! Although I realize that there is certainly a premium charged for overnight deliveries, I was charged over $100 to ship a single 8X11" letter in a regular envelope! What kind of highway robbery is this?!?! Staff here all seem very friendly, but I most likely will be using another carrier for my shipping needs considering the long processing time and high costs charged by UPS. read more

I want to acknowledge Jonathan he was kind & helpful yesterday. Unfortunately he did have to ask his coworker a question she was very rude towards him letting him know he should of known the answer very sarcastic. I wasn't impressed with her attitude. Keep up the good work Jonathan it's not going Unnoticed. read more

best employees :) all these complainers on these reviews need to realize they are going to a business and of course they charge for things! no where else can you get the services they have read more

I just stopped by this UPS store in Watsonville location to Have the print out the return label to Amazon. Because I have to print out the return slip to put inside the box so I didn't tape the box till I have the authorization slip to put inside. The guy that helped me was so rude!. He said that he can't tape the box !... He will charge me $4.50 for taping the box!! ... I paid him ( because I already waited so long for my turn ) next time if you go to this store bring your own tape from home to avoid the rediculously charged like me . read more

11:06 G G 1 review * an hour ago NEW If I could, I would give this Store a MINUS rating! The Customer Service is HORRIBLE! I had an Amazon return and needed assistance but the Representative wouldn't help me, basically it was do everything yourself and then was told there's a $1.50 charge for tape. I was so frustrated, I left and went to the Capitola UPS and was helped by a very nice person with GREAT Customer Service, Miguel T. I told him about my experience at the Watsonville store and advised that the people from the Watsonville location should take lessons on Customer Service from the Capitola location. _ (29 read more

We recently returned to the area after many years away. The people of Watsonville and surrounding areas have been amazingly friendly and welcoming. That is, until we began visiting the UPS store on Main Street. I feel like we bother these unfriendly people every time I go in. Thanks, I will go to Aptos which is only 8 miles away and the people are friendly. read more

THEY CLOSE EARLY (before stated business hours), so be warned. Also - if you're the district manager, be advised - your staff is "checking out" before they clock out, and pissing off customers in the process - I was not alone - at least one other customer shared my experience. Because my package was already paid for, shipping label in-hand (and I wasn't going away) - which meant no transaction was necessary - she finally opened the door and took the package at 3:59 PM (that's why I'm giving 2 stars, not 1). YOU CANNOT CALL THIS LOCATION TO SPEAK TO A PERSON. Those features exist in the phone menu, but there's neither a phone or voicemail on the other end and the system errors out - during business hours. Other than the Post Office sites - and those are on the other side of town, this is the only shipping business in the area, so I WON'T recommend driving out if your way to go elsewhere. If you're a retail shipping franchisee, however, there a strong opportunity to snatch business from a competitor that is unmotivated and complacent. Because the lack of competition is the only thing this place has going for it. read more

The young lady's in front are helpful . But the manager or owner of this place is the rudest person . She seems like she hates or job . She should just stay in the back . She's a ..... read more

Couldn't answer simple questions and couldn't give a piece of tape. I would recommend a different ups. Girl in red hair has gross attitude, I would recommend avoiding as well. read more

The UPS store is generally good, some better than others. Main problem at most locations seems to be very little parking. That's why I'm giving it 4 stars. FedEx on the other hand has plenty of parking at their locations. And FedEx is usually empty. read more

If a customer walks in first they should be helped first. Regardless of if I have a situation that will be taken care of in 1 minute or 1 hour. If you'd like to get the other easy customer done first while you log into something to process my request, ASK me first. Don't just say "I'm gonna get her reciept." A simple solution to prevent a customer being dissatisfied was to ask me, "Is it ok if I get her receipt while I log into this program?" Instead the clerk decided to bypass the order of customers without an explanation, proper etiquette, or good customer service. Love how the other customer just went with it too. People lack common courtesy. read more

Great communication, fast response, and friendly staff. Thank you so much for your help with getting our package out safely!

I always come here for my amazon returns & shipments the workers work really hard to help customers as quick as possible Jas has a really funny & amazing attitude it really makes my day read more

I appreciate our local UPS store. The staff is efficient and professional. If the 2 members in front are busy with clients someone comes from the back to process my packages that I've already prepared so I can get in and out quickly. read more

The service was amazing! Got everything I needed and the employees' kindness lures me like a fish to a hook. Jasmin and Liz need a raise for that kind of level of service! read more

I have always had great service here. The people working here are thorough and patient, and always have a kind attitude. This is now my go to UPS store because of its great customer service and knowledge ot pr read more

poor customer service I came in to mail a couple pounds of paper, the cashier was not helpful at all. He was very hands off. I am heartbroken. I used to like this place. read more

It used to be really good it seems all the really good associates have left . The wait here is just as long then the post office

TERRIBLE customer service. Apathetic. Rude. Worker with blue hair couldn't care less, very unhelpful. Pretty sure she was stoned, eyes were barely open and confusing all of the items being returned, dropping everything. Asked to pay for a small piece of tape. Absolutely ridiculous. Have never had such an experience at another UPS store. read more

Do not go to this location. For the same mail (international) we were only offered "expedited" rates as the rule. $300 more than every other UPS location offers; arriving by the same estimated date. Ridiculous. Staff is rude and ignores customers like they aren't even there. read more

We had a very time-sensitive printing need and Xavier was on point taking care of us. We emailed our documents to him when we were seven minutes away from his store and he had them ready and waiting for us when we arrived. Xavier is courteous, professional and a pleasure to work with. If you have time sensitive, important documents that need to be printed at a moments notice Xavier is your man. The rest of the staff also seemed very competent and friendly. Thanks so much, Xavier! read more

I went to get fingerprints for the first time, in the UPS store, and it all went wrong they didn't explain the process to me, that's why the paper end up all dirty with fingerprints and they didn't even help or explain what I need to do or how. Now, I had to go somewhere else to do it again. What a waste of money read more

Whoa they charge you for "help" here. The help in this case consisted of answering a basic question and then pressing print. I get why you would need to charge someone for helping them, I'm sure plenty of people come in expecting them to do all the work for them or get something very complicated printed. It seems like the guy thought it wasn't a big deal helping me, not a big enough deal to tell me that I was going to get charged for it. So if it's not a big enough deal to say "hey, just so you know there is a fee for me helping you" then you're probably not providing enough "help" to warrant a charge. Boo, going to Staples next time. read more

I needed notary service for a document that required 2 witnesses (a real pain in the past). Walked in here, no problem, other employees witnessed without breaking stride. In and out in 15 minutes. Perfect. And on to the post office to get it mailed. read more

These guys have great customer service. I get packages shipped out all the time and they are always very helpful and accommodating. They even help me cut down boxes to save on shipping when they see the possibility. Some time ago, I brought in a box and the attendant mentioned that it could save me some money by making the box smaller. He proceeded to cut it down and saved me $20 off shipping! There's also plenty of parking and a good amount of services offered here. They also ship USPS if you want it shipped cheaper. Not only that, but they can actually tell you all shipping rates after weighting and measuring your package, so you know exactly how much more UPS will be over USPS, as well as a comparison of delivery dates. Overall, I've been very happy. My only gripe is that UPS in general has raised their rates considerably, but that's company wide, not particular to this location. read more

Me being the complete idiot I am waited to package and mail something the day before taxes were due. Needless to say, the post office was JAMMED and I couldn't even park. I made a quick trip to UPS and was in and out in a few minutes. The staff here was friendly and helped me figure out the best way to pack my shipment. The prices are fairly decent considering they do almost all the work for you. Good staff and really quick shipping for anything you need. read more

Ups drivers delivered 5 packages all this on different days to the wrong address, 3 houses from my house. We lost one of the packages. We called and they sent a form to investigate which the website doesn't even work to submit the claim. Lazy or just careless? read more

If you want to he ingored..not waited in this is the place to go. No customer service. I understand it's two weeks before Christmas but with four employees working you would think someone would wait on me...or give me a smile and say..I will be right with you? All four employees where chatting about their lunch breaks instead if helping customers. I waited twenty minutes..I counted down by watching the store clock.i finally gave up. What happened to being friendly? It doesn't take much. I will never go back to this store. Rude clerks...not polite. I can spend my hard earned money at another store...and not stand around waiting for an employee to help me. Just do your jobs. read more

I have used UPS in Watsonville several times in the last year and I am highly impressed. I have had nothing but great service, friendly and professional staff and on time deliveries. Thank you!! read more