They were fantastic and provided excellent service. Would definitely return. They helped with some…read morepowers of attorney that needed to be notarized and walked us through the process.

I've been using the fishers postal annex for my post mail box through PostScanMail for 3 years now…read more The staff here is great. There have been a few mail issues over the years but all I have to do is call them and they immediately work through the problem with me. When I come in they are always super polite and helpful. And for those local the store can do just about anything. Think of it like a UPS store and Kinkos. If you're traveling a lot, the post scan mail membership is very convenient. When you get mail it gets scanned in and sent to you. You can then shred/recycle it, forward it on to somewhere or pick it up when you return. Overall I think they are a little more expensive than going direct to USPS or the other carriers but it is in a convenient location and the service is always good.

I mailed two packages of returns early this afternoon. A couple hours later when I returned home,…read moreI realized I had incorrectly labeled one of them. Back to the store I went, fingers crossed the packages had not been picked up. Fortunately, they had not. Bryce, without hesitation, went to the back and found my packages. He was patient as he helped me sort out my error. He printed out a new mailing label and re-taped one of the bags. Bryce was courteous and professional as was the other gentleman working there at the time. I have never had an issue with this location and am happy it is so convenient.

I have gotten documents notarized and it has always been a smooth and efficient process. Love…read morethis store.

The young man that took care of me was quick and courteous, in and out in less than two minutes.read more

The girl behind the counter told me she could help so I went over to her line. Her name started…read morewith a Z like zyrega or something like that. I said I had an Amazon return. She started eating a bread stick right when she started to help me. I couldn't understand what she was saying and after she finished she told me to email her the return label. I did and she scanned it. Printed out a sticker and handed it to me. I asked if that was it? she said yeah. Very unprofessional. If she doesn't want to do her job maybe she should work in the back where her attitude won't affect the business.

A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.

Beware of A-1 Gene's Mail Box Service. I hired them to replace a damaged mail box at a rental…read moreproperty I own. I talked to Gene via telephone and when given choices of small, medium and large mailboxes decided on the medium size. He said they would be out the next day to replace it. They did come out the next day and replaced the box, but when I drove past the house the same day noticed that the mailbox was not a medium size but a small. I had left them a check to cover a medium mailbox installation. I called Gene and he told me they replaced the box with the same size mailbox but never offered to refund the difference in cost. I requested the difference in cost to be refunded to me. Reluctantly he agreed to do that (just $5.00!) Today I had to stop at the rental for another reason and examined the mailbox more closely. The top of the box was covered with scratches and the door was slightly dented. I call Gene to tell him how unhappy I was with the service and he told me I didn't have to do business with him and hung up. I suspect an inferior box was used because the home was a rental and he did not think I would notice. Wow! This is clearly a dishonest business.

A-1 Gene's Mail Box Service fixed my mailbox, however, the owner closed my front door behind him…read moreand locked me out of my house. They had to call a locksmith service for me and then took off as soon as they arrived. The locksmith charged me $250. When I called A-1 Gene's Mail Box Service to get the name of the company they called and let them how much I was charged, they didn't even offer to share in the cost even though they were responsible for the lockout.

I was working a tradeshow and had all of my booth materials sent here. The staff was incredibly…read morepatient. One of the packages was missing. We figured it out and since it was picked up by the driver and didn't come till later that afternoon, one of the employees walked my package over to my hotel for me, which was incredibly generous of them and extremely helpful. Thank you so much. We will continue to use UPS as our preferred shipping option.

Prompt friendly service. They help me to make sound choices for my finances & provide options.read more

I came in with a complicated project I wasn't sure could be done, but the store manager Haedyn…read morewalked me through it with great skill and patience. Highest recommendation for this store.

I always like coming here to print things. It's a small shop and always empty pretty much. Soo…read moresince I usually make the trip on my lunch break I'm in and out. Today, stopped in to print a workbook for a book I'm reading. It was 36 pages- paid total of 5.35 (you pay a small fee to send the documents for printing). They didn't have bags though. I inquired about holes ( so I can put it in a binder) and wellll that didn't turn out well. They didn't have a standard hole puncher. Sooo the hole puncher contraption did... fail (check out photo). Otherwise, Monica was pleasant. I'll get a folder and not a binder or maybe a hole puncher.

I use FedEx several times a year to print flyers for a non profit or mail packages. This location…read moreis one I frequently visit because it is convenient. My visit yesterday was for printing. There were two clerks working and one went above and beyond to walk me through step-by-step use of the printer. I was able to complete my printing quickly and stress free, thanks to his assistance. The store is ultra clean and well organized, with work stations, printing stations and supplies. Prices are reasonable. I saw some cool poster options during my visit that got my creativity rocking. Honestly, I could hang there all day. In and out of the strip mall is tight and the pavement is in rough shape. There was plenty of parking in front of the store.

Terrible customer service. The staff is more focused on gossiping and playing around with each…read moreother than helping the customers. We had a sign that was printed out wrong, for them to fix it they told us they would have to charge us half the cost to reprint it, but first we need to convert the document to PDF and use Microsoft Publisher (they did not tell us this when the first print was made). They also told us, "FedEx customer service doesn't know shit, they're all dumb." We came back and their computer wasn't working so we kindly asked if they can use another one. They said, that all the other computers can't even send an email. So, we asked if the issue was with our USB or their computer, they got an attitude and said, "would you like us to throw away the computer." At this point had to let them know about their horrible customer service and our issue was not resolved.