My mom spent time at Highland Oaks prior to her passing, and I cannot say enough good things about…read morethe facility and staff. I spent many hours keeping Mom company in her room, and every single interaction I overheard between staff and residents was kind, gentle and respectful. Every staff member is helpful, regardless of whether the current need is in their job description. All laundry is done daily, and the facility is always sparkly clean. The compassion we experienced was infinitely superior to nearly every setting we've encountered in life; I felt so cared for even in our initial admission meeting. So very thankful God brought my mom to Highland Oaks.

Phenomenal care ! My loved one has been here 3 1/2 years, and as a hospice volunteer, I have seen…read moremany other alternatives . Yes, like anywhere, there are a few personalities to consider , but overall the quality of care is great. It's always good to be there as much as you can for your loved one -no one else can provide the love you can. Don't leave it to others no matter where! Grateful for everyone who works here!

Do everything within your power to avoid placing a loved one in this facility…read more Their website prominently features photos of their common areas, which are quite beautiful. Do you wonder why they don't have any photos of the rooms? Because they are dumps that haven't been remodeled since the 1970's. Fortunately, I've posted a few pics so you can get an idea. How do you like that broken board with the protruding wood splinters next to the bed? And how about that method for calling for an aide? A call button accessible from anywhere? No! A knotted clothesline that your loved one is supposed to pull (and which can't be accessed if they are out of bed and in their wheelchair.) Pretty slick, huh? Believe it or not the rooms are not equipped with telephones! When I expressed astonishment at this I was told "You can always get the person a cell phone." Yeah....modern technology in the hands of people in their eighties and nineties with poor eyesight and shaky hands....that's a real winning "solution." Being able to communicate with your family member is a hit or miss proposition and this is a huge issue. Rooms are. dark and depressing as prison cells. Each has a single overhead fixture with a low wattage bulb in it. Over each bed is a fluorescent fixture with three tubes in it. These would be adequate I believe, if all three tubes were lit. But the fixtures are fifty years old and ballasts for them aren't available. If two bulbs works consider yourselves lucky. Any responsible owner (and this facility is owned by a huge corporation,) would simply replace these outdated fixtures, but that would cost money, you see. To their credit, management does permit use of your own table lamp (taking up some of the limited room on the dresser,) but that shouldn't be necessary. Many of the beds have wall mounted TVs barely bigger than postage stamps. How an elderly person is supposed to be able to see the picture, is beyond me. Their maintenance man (a one-person"department,") said he's only permitted to install the larger TVs that some beds have once the old tiny one no longer works. Here again, you are permitted to bring in your own TV and set it on the dresser if there's room, but once again....that shouldn't be necessary. And Aperion Care didn't purchase this facility just recently. They have had five full years to put things right! It took me two weeks to get an elevated toilet seat installed in my family member's room. A task that should take two hours at most. She'd still be waiting, I believe, if I hadn't contacted corporate headquarters! If you sign up for laundry service you're told that laundry will be picked up and returned three times per week. But you're lucky if it's once a week. Unless you're willing to do their laundry yourself your loved one will wind up without any clothes to wear in short order. Nearly half of my family member's clothes, as well as some bedding, disappeared for good. I spent months trying to get Aperion Care to honor their own promises regarding laundry service. Even twice a week would be nice! Yet all I received were excuses and empty promise after empty promise. Housekeeping is sorely lacking. Urine soaked bedding may very well not be changed until just before bedtime, and even that can be difficult to achieve. As far as the staffing is concerned, all nursing homes are understaffed as part of their business model, and this one is no better or worse in that regard. Residents can easily wait an hour for an aide to come help them with toileting, which leads to accidents. One Sunday I came by to visit my family member and there were no nurses on duty. I was told that much of the staff had staged a walk-out in protest of their pay and working conditions earlier in the day. The food varies in quality, from inedible to quite good. To their credit the kitchen does seem to strive to use fresh vegetables, rather than canned, and the difference is noticeable. Medical care leaves something to be desired. Although I have Power Of Attorney for healthcare for my loved one, and the Administrator, Director of Nursing, and Social Services Director all agreed that I should be notified of any proposed medication change before it happened, they did not honor this commitment once in four months. The Director of Nursing seems genuinely committed to her job and made herself readily available to me, which I greatly appreciated. As with other nursing homes I've experienced, there are a few truly wonderful nurses and aides working here, as well as people who have no business being there at all. Most fall somewhere in between. The Admissions Director is competent and caring and strives to assist, even regarding matters that fall well outside of his job duties. Once, again, if you can avoid patronizing this place then by all means do so.

Overall clean facility. Residents are assholes after 2pm and staff are no where to be found when…read moreyou need them

We moved a church brother to a River Glen memory unit because of issues at the Holmstad two years…read moreago. The care has been excellent. The memory care unit is self-contained, consisting of a living room atmosphere surrounded by private bed/bath rooms. The resident does not need to navigate hallways or elevators. Everyday they have activities to exercise the mind and/or body. The staff turnover is low which is a plus. The nursing staff is one of the best, not just for the resident, but also for helping us manage expectations. We went from a one-star arrangement to ta 5-star arrangement at a lower cost and highly recommend River Glen.

This review comes from the perspective of a resident in independent living in one of the town…read morehomes. My husband and I moved into the community in mid January 2025. I felt at home within the first week of our move. My husband took a little longer, but has made the adjustment. Everyone, staff and neighbors, have been very friendly and have made this transition a good one. There are plenty of activities available and our own ideas for activities are readily accepted. There is a lovely walking path within the courtyard of the townhomes and a lot of green space. Best of all, we were able to bring our dog, and she loves it here. There is frequently someone out sitting in the shade on a bench to give her attention. It is wonderful not to have to worry about outside. Maintenance responds in timely manner to issues arising in our home.

Speaking for a friend that moved into Three Oaks in at end…read moreof 2020 unfortunately. She said the food tastes terrible most of the time and the hot food consistently arrives cold, she is wheelchair bound and can not get around in her place well. Also the heating vents are on ceiling and she is too cold most of the time, she said not enough (convenient) outlets to use alternate heating devices such as an electric blanket or heater. Aides/ Nurses are in then quickly out, visitors not allowed because of covid and of course she/ they are lonely that live there. She is considering moving out as soon as weather warms up.

We could not be more grateful for the staff at Three Oakes assisted living. Mom and dad have been…read moreliving there for just over one year. Two weeks ago dads life changed and needed to be in hospice. We chose to do that at Three Oaks. The staff at Three Oaks worked hand-in-hand with journey care. The entire staff from the nurses, caregivers, fun department, dining room staff and housekeeping , front desk went over and above what was expected. They treated us as family and made us feel so comfortable as dad took his final journey to heaven. Thank you you were a blessing. The family of Frank Lahrman

you will never find a better place -ever! The staff does not have a 9-5 job here, it is a life…read morestyle they have chosen, filled with love in their hearts for each person. I have seen many, many facilities, but this place, led by Doug, is absolutely amazing. Everyone is kept involved, fed incredibly , and attended to their individual needs, with love and detail. I cannot say enough goods things about this place David Owens

The facility is bright and clean, the meals pretty tasty and I can't say enough good things about…read morethe staff at this facility. My 92-year old mother moved into one of their assisted living studios in the fall of 2014. Up until that point, she had lived on her own, so clearly, she wasn't very enthusiastic about the move. She wasn't as engaged in some of the activities as we might have liked, but it wasn't for lack of the staff's teasing encouragement (which she enjoyed). When her health deteriorated a year or so later, she moved into the more intimate memory care wing in a studio almost identical to the one she'd had, where the staff could keep her under watchful eyes. Before long, a hospice crew became part of her care team. As prickly as my mother could be, she was loved by members of the staff. Several of her caregivers wept the day she died and for me, that said it all. Difficult as it was, we had made the right decision. One other thing worth mentioning: it's not a huge community, so if it's important for your loved one to be in a place where everyone knows everyone else, this is a good choice.

Silverado St. Charles is top of the line when it comes to dementia care. Our family has…read moreexperienced four different communities so far and Silverado is a company that does not only design communities for those with memory care needs, but focuses on overall dementia care. There are over 400 types of dementia and Silverado trains their staff in a way to recognize and support these variances instead of training their team to ONLY manage the needs of those with Alzheimer's disease. This approach takes a lot of stress away from primary care givers and family members. Dementia often comes with personality changes and behavior changes that ultimately lead to family members seeking help. We witness the staff gently redirecting our loved one, treating her with dignity, recognizing and celebrating who she was before the disease and who she is now, stimulating her mentally, and generally providing compassionate and loving care. This has a lot to do with the current administration in place and how strong the Silverado St. Charles care team is. The facility is new, beautiful, all on one floor (makes us feel good in case of emergencies), and a calm and peaceful place. Leadership is responsive and communicative with families and they did a great job of explaining their positions and thought behind COVID19 changes to processes and procedures. We as family members felt part of the solution and part of defining what the new normal is for our loved one. My family and I highly recommend Silverado St. Charles if you are looking for a safe and caring community for your loved one where they are treated with respect and dignified.

Beautiful facility with very caring staff. Meals are tasty and nicely presented. Lots of activities…read more.Super clean . Lovely enclosed courtyard . Understaffed.More staff is needed to be exceptional.

Formerly was The Oaks of Bartlett…read more The rehab center is very good and the PT OT were friendly, nice and helped my mom recover. The nurses & nurses aides were attentive and helpful. They enjoyed their patients and responded nicely to them. Family were able to ask questions and got responses. This is NOT JUST ONE family with the following. You talk with others while there: The "Social Worker " is not certified from what I was told. Rolando, is USELESS. He says he will help find a place once the patient is leaving. He DID NOT. We had to push, ask questions, meet, etc. NOTHING was really offered. He finally said he had phone numbers to give us. That piece of paper with 10 facilities on it, was USELESS. I found 2 to be possibilities but those didn't pan out. On most, there is no distinction which are rehab, asst living, nursing. WHY THEY HIRE SOMEONE in this position, I do NOT understand. Anyone can hand out a paper or cards and leave if up to the family. He DID NOT make call/connections for us. He did tell us that they have info for those WHO CAN PAY which I figure is probably their 1st or 2nd floor residents. BE CAREFUL as Rolando will have an exit date. IF it is NOT reasonable, speak up. He was going to send MOM home by AMBULANCE as she was not mobile. I asked what we do once she arrives. He then changed the date. She was able to walk with assistance when she left on a later date. So, the patient is treated well, and rehab is good. IF you have lots of money to cover for residence afterwards, it's probably OK. However, there are even NICER places if you search ALDEN, Arbor Terrace in Naperville, Sunrise, some of the Heritage Woods, Asbury Gardens, Victory Center of Bartlett. Research and find one.

Great staff. 5-star health care center. Wonderful home-like environment. Highly recommended.read more

I was hospitalized in Michaelsen Health's Acute Nursing Care Center for seven weeks, following a…read morelife-threatening infection involving extensive surgery. Everyone at the Center, from my attending Physicians, Nurse Practitioners, Nurses, Nurse Assistants, Occupational Therapists, Physical Therapists, Speech Therapists, to the Social Worker, Dietician, Housekeepers, and folks in the Cafeteria, treated me with the utmost level of professionalism, compassion, and thoughtfulness. I can genuinely say that each member of my healthcare team treated me as if I were a member of their family. I can honestly say that I would not have walked out of the Center if not for them...if not for each and everyone of them.

Very under staffed. My mom is now a patient there. When you call for help or assistance we have…read morewaited from 30-40 mins for help. My mother has not bathed or showered in 1 week. She said they have sponge bathed her which consists of being wiped down with diaper wipes. She is there for rehabilitation from a fractured femur and has gone to rehab 3 times in 6 days. I am more than disappointed. I called the front desk which took more than 25 rings to be answered when it was answered I asked for the nurses station and was told my call would probably not be answered because they were too busy. My mother went in healthy and completely aware of who she is and where she was. Last night she came down with a cold, fever, possibly Covid at 4:00pm the next day was finally given Tylenol to help with her fever. She was delirious and had no idea where she was. This place is awful. I am sorry we were sent here.