Buildings are old and you can hear all the boards creaking if you live in the downstairs units from…read moreupstairs neighbors. Staff is rude and good luck if you fall under hard financial circumstances because they are not willing to work with you. They are quick to evict you and make it difficult for you throughout the whole process even though you are willing to pay for late rent. Legal fees are ridiculous which makes it harder for you to get back on your feet. As a tenant of 6 yrs it is disappointing how they can disregard your commitment to them and take legal action against you this quick. In my opinion I would look elsewhere just to avoid the headaches.

They deleted all the negative reviews. There isn't a recent review because they're hiding them…read more This was the worst complex I ever lived in. The staff tried to steal parts of my security deposit. They will charge you $10-$50 extra for cleaning fees on what they say you're charged in hopes you don't look at the receipt from the vendor they used. I caught them doing this 4 times and they never explained why they did that or apologized. The staff is beyond rude, lazy, and will ignore any request you have. Our car almost got stolen from here. There's break ins weekly. Glass from car windows get shattered and they never come and clean it up. And the apartments have a bug problem. Avoid this place at all costs.

This is for Robert he deserves 2 5 star reviews. He did 2 great maitenance jobs in less than 1 day…read more First he fixed our toilet within 2 hours putting in request and then he cleared all the hair out of our drain. Great job Robert!

The leasing office is very unprofessional and so hard to get a hold of. The apartment stairs,…read morehalls, and complex were always filthy and filled with dog poop. They did a really bad job in maintaining and keeping the apartment complex clean and in good condition. We only stayed a year and couldn't wait to leave.

I used to live in these apartments for about 5 years and I have to say I enjoyed my time there!…read moreLoved the quietness and I always felt safe in this community. Erika helped us out so much over the years and she was extremely reliable and professional. The maintenance crew was always on top of everything. Kept up with the landscaping. Any service tickets we had were completed quickly. One of my favorite things about this place was the availability of parking spaces which is very rare for an apartment complex nowadays. There are so many uncovered parking spots so it was never an issue to find a spot late at night or if you had guests over. The units are on the smaller side so make sure to book a tour to see if it's a good fit. Overall, I loved it here but we definitely outgrew the space after some time.

I'll go with the postive before I hit it with all the negatives. Clean grounds, great maintance…read moreteam, nice apartment itself, clean pools, mail room etc. Now - the office. Either they are lazy or they just don't care because they never answer the phones. Our neighbors were a hot mess, breaking countless rules and they never did anything about it. I can't even count how many times cops were called to that specific apartment. I had people parked in my assigned spot at least five times, and the office would just tell me to call the cops; they never offered any other help. It took me over a month to get my security deposit back and i'm still having issues with it because they cannot provide me with a proper explanation as to where all the money went. They gave me a lousey break down with nothing but excuses. I'm pretty sure our restroom had mold but they always had an explanation for everything - so if you get sick while living there, get a mold test done or have someone come to check it out.

Beautiful place to be! The backyard with the pool resort style gives you such a great vibe. The…read morestaff is amazing and Mikel is very good treating the residents as his own family. I had lunch there and very good food!

My mother is living here and she really likes it. They have a formal dining room or she go into…read morethe "bistro" to grab a quick bite. She also has a full kitchen in her apartment to make a meal if she wants to. They have activities and events to keep her busy if she wants to socialize. She has made lots of friends and is enjoying her time. I like that they have the residents call in each morning to let them know if they are all right. My mom loves chair volleyball and is a great player and I love her passion. It's very clean and the staff is nice! I would definitely recommend Valencia Terrace

I've had a great experience living in this apartment complex. The property is clean,…read morewell-maintained, and the staff has always been friendly and professional. I especially want to recognize Ben from the maintenance team. He is knowledgeable, responsive, and always takes the time to make sure repairs are done correctly. He arrives on time, explains the issue if needed, and genuinely cares about providing excellent service. It's clear he takes pride in his work, and residents really benefit from having someone like him on the team. Thank you, Ben, and the entire staff, for helping make this a great place to live!

Very pleased with Josh's service. He completed my maintenance request timely & was super friendly…read moreand helpful. Shoutout to you Josh, you're awesome!

our dryer went out...put a work order..the issue was resolved the same day!..I give that two…read more up!!..Thankyou maitenence team..Excellant work.!!

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren

I recently moved into my new apartment and had such a great experience with the leasing team. I…read moreespecially want to recognize Rosa, the Community Manager, and Jordyn for being so helpful throughout the process. Moving can be stressful, but Rosa made everything feel smooth and organized from the start. She was professional, responsive, and really took the time to answer all of my questions. You can tell she truly cares about the residents and the community. Rosa and Jordin were also amazing to work with. They were friendly, patient, and very helpful during the move-in process. They made sure everything was clear and that I felt comfortable every step of the way. Both of them went above and beyond to make my move-in experience a positive one, and I'm really grateful for their help. It's such a great feeling to move into a place where the management team is so welcoming and supportive. Thank you, Rosa and Jordin!

I left my house & garage door keys in my car, in my garage. My husband leaves for work at 3AM and…read morehe had the other key for the garage. I could not get in the garage, therefore I could not go to work. I called our emergency number and our Maintenance person answered. I told him my situation and he graciously told me he'd come to help me. I feel he went Above and Beyond his duties. This was not an apartment emergency at all. This was personal and he came to my rescue!!! He got to me a little after 5AM. Thank you Pacheco!!! I can't appreciate you enough!!!

Current resident - I have been living at Casa Sierra for 1 year and 9 months now. (I moved in…read moreAugust 2024) My lease ends May and I can't wait to move out!!!! I've had issues since I have moved in. Closet sliding doors are very sensitive and constantly needing to be put in place. The balcony's screen door always falls off when I move it. The apartment is outdated. There is a wall heater in the Livingroom that I never turned on because I'm afraid to catch the place on fire. The wall AC needs to be on all day in order to cool the entire apartment. All the doors get stuck because fresh paint is being painted over old paint. We constantly have to pull on the doors to open and shut them- it shakes the whole building. No upgrades have been done since I have lived there. Homeless people go through the garbage bins throughout the day. They know when the office goes to lunch and when they close for the day to enter the apartments. I have gotten my car broken into, luckily, I didn't have anything worth stealing, but they did take my phone chargers. Right now, what I am dealing with is homeless breaking into the small storage in my car portal and stealing things I leave in that area. They've came 3 times in less than 2 weeks to go through my things and leave the mess for me to clean. I made police report but apparently no one can do anything. Sadly, after speaking to other residents, they have also dealt with homeless stealing their belongings from their storage. The break-ins are happening during the day. (Management is aware of all this.) They hired a security guard a couple months ago (hes only here at night). I have seen him walking around a couple of times and it's not the same person all the time. ( I tend to wash my clothes at night, so I see the person.) There are 8 washers and 8 dyers, not enough for everyone who lives there. The washers and dryers are very small. My family of 4 can use up to 5 washers. I wash weekly.$$ Washers are $2.25 and dryers are $2.50 - most of the time there is a washer or a dyer out of service. Don't get fooled by the landscape!! It looks nice and beautiful but with all these issues it's not worth it. You can find somewhere else for a reasonable price with better amenities. I know a lot of residents are moving out because of all these issues. I paid $2,125 not including water or trash in 2024 (can't remember how much water or trash I paid at that time) for a 2 bedroom and 2 bath. I renewed my lease only because I wasn't in the best situation to move out. My rent went up in 2025 - to $2,253 + $6 pest control + $35 water + $30 trash = $2,334. I received my renewal letter and if I sign for another year the price would be $2,366 + $6pest control + $35 water + $30 trash I would be paying $2,437 - These apartments are not worth that.. for $50 more I can live at the Corona pointe resort apartment and enjoy their amenities for a 2 bedroom 1 bath.

Very, very noisy place to live; lots of screaming kids running around for hours. Homeless people…read more on property during day and night, sometimes sleeping here. Break-ins to cars and overhead car storage. However there is a good repairman.

I'm getting close to the end of my first lease here (about two months left), and I wanted to leave…read morea more updated and honest review for Metro at Main. When we first toured with Deja, everything went really well. She explained everything clearly, and the application process was super easy since it's all online. The property has a lot of amenities my girlfriend and I actually use. Maintenance usually gets things done within the week, which has been solid. The apartment itself has nicer finishes compared to a lot of other places we saw. The maintenance team is always friendly, and housekeeping is always roaming the property keeping things clean. Definitely wanted to shout them out! To be real, there were some miscommunication issues earlier on that caused frustration, and my older reviews reflected that. But since Amber reached out to me directly, she' kindly explained everything I brought up and was been quick to help. The front desk staff Renee, Tatiana, and Makayla, have also always been kind and helpful anytime I stop by. I also appreciate the monthly community events our complex hosts! We had Cinco de Mayo drinks and tacos, a comedy night, paint and sips, and a thanksgiving meal to look forward to at the end of this month! Overall, for the price I feel like you get a secure community with good amenities, and they've been great about allowing my fur child to live here comfortably. Although, I think we can agree that the hot tub could be hotter! If things keep going the way they are now, I can see myself staying for another lease or longer.

Amazing plaza that offers a community with commercials as well as apartment complex in one…read more Ample of parking and a Parking structure available! So many eateries, stores and services here like: The Kickin' Crab Tacos Al Fuego Happiest Ours Liquor Store Down To Earth Juice Cold Stone Creamery Fat Lip Pizza & Beer Dvine Mediterranean Pho Koi Restaurant Fatburger & Buffalo's Amazing Poke Street Corner Convenience The Grotto Menswear United Kicks Shoe Store Live Love Fashion Women's Zen Pharmacy Martial Arts School Law Office Real Estate Agency Bookkeeping Service Mailbox and More Bauer Entertainment Employment Agency Tree Service Pet Groomer Business Management Travel Agency Website Designer Optometrist Mobile Phone Repair Shop Medical Billing Service Medical Spa Cosmetic Dentist Beauty Salon Hair Salon Nail Salon Shredding Services Investment Company

I resided at Artisan for just over a year in building 5, and it was incredibly peaceful. The…read moreneighbors were friendly and never bothered each other. Throughout my stay, I only had to call maintenance twice for minor issues, and they promptly arrived to fix them. Regrettably, I had to move out due to personal reasons, but will be looking forward to coming back in the near future. Samatha is amazing, not sure if she is still working there full time but Max is also amazing!

People don't realize that a part of choosing an apartment is how the staff treats you. When you…read morecall and the person answering your questions is rude and unprofessional you're not going to want to live there and have to deal with them when you have an issue. Maybe management should retrain their staff.