My companion and I decided to try this restaurant since it's not far from where we live and because it had overall good reviews. The vast majority of our experience was wonderful, and you'll find the explanation for the score at the end.
We were greeted promptly and graciously by hostess Roberta. We had reservations at 7:45p but arrived before 7p, anticipating having a cocktail or two at the bar. Roberta invited us to grab a spot at the bar and told us she would find us and bring us to our table when it became available.
The bar was standing room only, and getting any of the three bartenders' attention was a Herculean effort. When we were finally noticed, the gal said that if we were dining, the preferred protocol was to be seated and have our waitress to bring us drinks. We explained that we had 45 minutes to kill before being seated and would like to have a cocktail or 2 first, so she relented. It wasn't the protocol we objected to, but rather her snippy delivery. We got quite a bit more attitude from her upon drink delivery, and her unfriendliness was reflected in her tip.
Fortunately, we were seated much sooner than our 45 minute wait. Our waitress was prompt, friendly, attentive and efficient. Since we had never dined here before, she asked us questions then gave descriptions of some of the house-favorite meals and was generally helpful, steering us toward items we might enjoy based on our conversation. After a bit of back-and-forth dialogue (we changed our minds 3-4x), we ultimately decided to split the tuna nachos as an appetizer and split the crab cakes as an entrée. Both dishes were excellent! The tuna was fresh, the nacho chips seemed homemade, there was a brief, spicy flash (possibly tiny diced bits of fresh jalapeño?) and a luscious layered chipotle ranch drizzle on the app. The crabcakes were superb, possibly the best I've ever eaten. There was minimal binder (non-crab filler stuff like bread crumbs or mayonnaise)... I honestly couldn't determine what held all of that lump crab together. The flavor was meaty but delicate. The kitchen was gracious enough to split the entrée for us, so each crabcake was in its own dish on a bed of lovely, warm brussels sprout slaw that had sunflower seeds and other tasty bits mixed in. We were both thrilled with our choices.
There was a bit of a lag between our appetizer and our entrée, which was somewhat expected because it was a very busy Friday night. At separate times, our table was visited by both Rick Erwin himself and by a pleasant lady (? front house manager... we did not get her name) who appeared genuinely concerned that we were enjoying our dining experience. The lady manager explained that some of the kitchen staff was new, apologized for the wait and told us she hoped we'd come back and "give them another try." We assured her that we would.
The atmosphere of the restaurant was classy-casual, and the place is tastefully decorated. As the swell of the dinner crowd intensified, it was surprisingly noisy and difficult to have a conversation at our small table. However, the people-watching was amusing and worth the price of admission: lots of Augusta Road "beautiful people" rubbing elbows, seeing and being seen.
After our lovely meal, we didn't really have room for dessert and paid our check. As we were leaving, I remembered seeing a review that mentioned their espresso martini was out of this world, so we decided to plunk down at the bar and have an after-dinner drink. At this point, over 50% of the barstools were empty. There were still 3 bartenders, but we waited what felt like an eternity and no one greeted us or made eye contact. The more we waited, the more we decided that there are too many restaurants in this town to put up with bad bar service, and we left.
I'd like to review this venue as a 4.5-5, but all the points off come due the bar staff. Sure, they were busy, but they were not friendly, not helpful and not focused on customer service. read more