We had a terrible situation in our crawl space with sewage underneath our home cause by rotted pipes. It was a mess and the house smelled terrible. We were referred to The Water Damage Experts and we were contacted immediately by "Ali". Ali came to our house, inspected the damage and gave us an estimate. Ali was very easy to talk to and was very thorough in describing the problem in a manner that I understood. We hired him and he and his crew did a great job and delivered as promised. Can't say enough about Ali and how easy it was to work with him through a very stressful situation. I will always recommend these guys! read more

Highly Recommend! Before getting some plumbing work done, we needed some treatment under the house. Called in and spoke with the president who well informed and provided pricing estimates for the potential scope of work. While confident in their service, he encouraged us to shop around and do our research while offering free quote, no pressure. Our serviceman, Eric was very easy to work with and was very professional and clean. He is knowledgable and provided a detailed explanation of the necessary treatment. What was also great was his flexibility to return the same day. Our plumber confirmed that Eric's work was very well done. read more

We worked with Eric after our shower leaked in the wall. Water Damage Experts was great about getting equipment in and mediating the water damage. read more

Updated to say that now, two years in, the laminate has uncurled again at the edges and we now have a basically flat floor. This is probably due to the traffic it has received in the meantime and the further drying over the years. So glad we listened to Dana! Thanks for being honest, Dana, and encouraging us to wait. Thanks Joe, we will definitely work with your company again should we ever have another pipe break. read more

Update: I am a property manager for 20+ duplexs, and we worked with The Water Damage Experts to removed soiled water from under one of the units. The water Damage experts were out within a few days to give an estimate, we decided to work with the water damage experts with this job. They came out promptly a day or so later, it turned out there was more damage than expected and raised the price by $1000+. We agreed to pay the orentiginal price quote and after we were sent a detailed statement we would pay the remaining balance. They removed all the soiled water and prepared for the plumbers. After some complications with the finance department regarding the remaining balance, The President of the company Joe Mendiola contacted me regarding my experience and went above and beyond my expectations and resolved the issue. He was kind and you could truly see he cared for the company he worked so hard to create. He took my issue very seriously, and made it a point that he would get to the bottom of the situation with not only myself but his employees as well. Just because of Joe Mendiola, I will refer this company to any one that need his services! read more

Carlos, You Rock!! Carols came out and cleaned up the BIG Mess from a pipe that broke under my house, This pipe was draining from our shower, dishwasher, kitchen sink and washing machine. The smell was beyond HORRIBLE!! Great customer service and very prompt. Anyone who has water damage in or under your house should call The Water Damage Experts. 1800-560-0110 read more

My water heater started leaking while we were on vacation. Since it was in a closet in our hallway, it leaked all over the carpet. It was a disaster. The company that changed out the water heater suggested these guys to clean up the mess. I'm so glad they did because they did such a great job. They were quick, professional, and fair. I would definitely use them again. read more

My sewer line underneath my house broke and left one of the worst smells I could think of but thanks to the guys at water damage experts the horrible smell is gone and the crawl space is cleaner for the Plumber to work in thank you guys for all your help if you are in a bad smell situation call them. read more

What a life saver! These guys are responsive and professional in a time of need. The ceiling fell out under my bathroom on the second floor. Turns out the hot water pipe had been leaking for sometime. Matt showed up within 45 minutes ready to go. Really set my mind at ease. He was courteous, professional and efficient. He did an excellent job. Very thorough. More important, he made me feel like my problem was his problem. I will definitely recommend The Water Damage Experts. read more

Eric from Water Damage Experts took care of our water damage issues in the crawl space below our house. He was very professional, on time, communicated how he would fix the problem, how long it will take and gave us an estimate. Everything was done on time, we could communicate with him when needed and they left the house in a clean state. I highly recommend this company. read more

I never thought about a flood before so when my grandmothers toilet ran all night long flooding out her upstairs bathroom, I didn't know what to do. I called the Water Damage Experts and Matt rushed over immediately. He assured me there was nothing to worry about, he would take care of it. My biggest worry was my grandmother and how this would affect her. Matt pulled up the carpet and padding and dried everything up in three days. Also he was willing to work with my grandmothers insurance, which helped a lot considering my grandmother is on a tight budget. We just had the repairs done and my grandmother keeps asking me where is Matt. Great company, great service, I would highly recommend The Water Damage Experts. read more

We had a disaster under the crawlspace for one of my properties in Palo Alto. Called these guys out, they had someone there within one hour to diagnose the situation. They gave us a price that was very reasonable and they had something called low price guarantee, but I didn't even question it given their professional appearance and the way they handled the situation. Everything was cleaned up in the same day and I am very satisfied. Thank you! read more

Excellent service! I had a sewage leak under my crawl space. They came out within 24 hours, accessed the situation and cleaned the space the same day. Their price was reasonable. Very professional and timely! read more

Seems like this is either a franchise or national chain. When I called they fwd me to one of their local technicians. They advertise as 24hr service and realize it's the day before Xmas eve, but it actually makes this worse. Had a pipe burst on me. Called at 8am and Eric the technician on call said he'd be able to do the job. Sent him pictures and we confirmed he'd stop by the same day. I reached out to him again at 1pm and he replied his guys will be there between 2-3pm. Past 3pm, no word. I reached out and he told me he couldn't make it and that I'd need to wait until Tuesday. That means he'd leave my basement wet for 5 days, growing mold and whatnot. This is just totally unacceptable. If he told me he's too busy that day, no harm, no foul. I'd try another company. But once you say you will come out for emergency services, you need to come out. I went with the Water Damage Experts because of the high ratings. Unfortunately, that failed me today. read more

With less than 4 hours to work my emergency crawl space problem into their schedule so that the plumbers could come out the next morning and repipe my house, Joe and Eric were up to the task! In 1.5hrs in the afternoon they had my large crawl space dried out to the plumbers standards for their work the next morning. Thank you! read more

I'm writing this review to give other Yelpers some of idea of what to expect and less to rate this company, because I honestly don't know if they did a good job or not for the money (but obviously I have my doubts). One evening I discovered that I had a leak in the kitchen/laundry sewer line; the pipe had broken completely off in the crawlspace under the house and waste water had been accumulating for a few days. It looked and smelled pretty bad although no human waste was involved. The plumber said the mess would have to be cleaned up before he could start working on it and referred TWDE. They set up an appointment for the next morning. Dana came by later than promised (but he did call), looked over the situation, and gave me the estimate. It was for $1700 to treat an area of 100 sq ft (approximately 10' x 10'). There were a lot of fixed, minimum charges for things like waste disposal, setup, etc. which seemed reasonable, although a hundred here and a hundred there does add up. Items which I felt a bit uncomfortable about were a $3/sq ft "Bio Rinse" treatment, a $175 charge just to have a blower running to draw air out of the crawlspace while they were working, and a $250 charge to fog the crawlspace after treatment. At the time, I really wanted to get the sewer pipe fixed, and I was comfortable with the plumber, so I decided to let Dana start on the job. He left to get some supplies (2 large bags of SuperSoil) and returned about an hour later to start. Dana covered the floor leading to the crawlspace access with protective paper, then he and his son worked on removing the contaminated soil, disinfecting the area, and covering it with a plastic tarp so that the plumber could easily access the pipe over the still-wet soil. BioRinse appeared to be a strongly perfumed disinfecting spray which they applied with hand sprayers over the soil they had spread out. Dana and his son did not wear any protective gear besides gloves, maybe because human waste was not involved? I decided to forgo the fogging and he was agreeable with that. They were finished in an hour and a half, and I doubt that more than a cubic foot of soil was replaced. Did they do a good job? I really can't complain, except for the price. Dana was very kind, courteous, and worked diligently. It just seems like a lot of money: $1000/hr. According to the plumber (who did a great job by the way), he recommended TWDE because they were less expensive than other firms. What is needed are more reviews on this kind of service. read more

I work managing around 200 units downtown Palo Alto, we take great care of our tenants so we expect fast service and wow did we get it! Steve came to the site in Palo Alto immediately, gave me a quote and completed the work on the spot in just a few hours! this was a tight squeeze in a crawls space but they made quick work of it. Great customer service from these guys, they are on our list to call again! If you have water damage, like we did from corroded pipes leaking grey water under a property these guys are the ones to call. read more

My rating is based on my experience trying to schedule an estimate (resulting in 2 no shows for confirmed appts). I called to request an appt on Thursday. Dana returned my call a couple hours later and said he could come over Friday afternoon but needed to call me back in the early evening to confirm. He didn't call. Ali called me on Friday afternoon (Dana is Ali's supervisor). He told me he could come Saturday at 9:00am. He didn't show up; he didn't call. I called the office, they patched me through to Dana who apologized and we scheduled another appt for Monday at 9:30am. He didn't show up; he didn't call. I conveyed all this to the office - they offered to have Dana call me back, but I'm done waiting for these guys. read more

I am a landlord and I called the Water Damage Experts because a tenant saw some suspect black spots in the bathroom sink. Joe and his team paid a FREE visit and confirmed there was no mold concern. My 5-stars is because it is not easy to find companies doing free diagnosis and estimate when you have a home issue. read more

You hope you never need a service like this... But when you do.... I'd say Use these guys!!! They are prompt, efficient, really nice people... They did everything they said they would.. Dana was great to work with, understood exactly what needed to be done and went right to work. Kept the area as clean as possible. Great job!!! read more

Our plumber found water damage just before a weekend, preventing a fix to our drain line and which needed immediate fix. We called a few places, one of which was Steve, from the Water Damage Experts. He was very responsive, and agreed to stop by in-between jobs that he was doing across the bay, and provided a very competitive estimate. After some decision process, we decided to go with them since they were available on sunday, the very next day. As scheduled, Steve and a co-employee arrived and finished the job on time, and gave us a very detailed report of what was done, and what plumbing fix needs to happen. Apparently he has over a decade of experience, and seemed very knowledgeable. He also took care of working with our homeowners insurance to fill in on the claim. Finally, the plumber had no problems fixing the issue quickly, and said the water damage job was well done. In conclusion, I give the five stars for the responsive service, a perfect job, and excellent follow up. Completely agree with the opening line on the previous review. read more

We called the water damage experts, to bounce off what was happening with the water damage in a friend's apartment. The tech who helped us was super informative, and gave their opinion on the situation. He was friendly, and prodessioal. Thank you so much! read more

I'm the Owner of Owens Electric. I was called out on an emergency call a couple of weeks ago. The tenant could not turn the power off to his dishwasher and was hesitant to do it because the dishwasher sprung a major leak and the water was pouring all over the kitchen hardwood floor. I turned off the main water and then disconnected the power to the kitchen. The first person I thought of is The Water Damage Experts. I knew they would be able to take over the major water damage problem. I called late Sunday night and they answered the phone. They got out right away and did an excellent Job. They are The Water Experts. Thanks for saving the Day read more

I had called the water damage experts and I had awesome and quick service that was very helpful and worth it. Plz call ask for Joe he knew exactly what I needed. I will definitely use him again and will tell my friends. read more

Wonderful company! Our water heater leaked and flooded. Thankfully Dana Waller showed up right away and he helped us dry the floor and walls and was very understanding about how stressfull this was. He finished the job professionally read more

Great company! I was in a real panick and Dana showed up in 45 minutes and saved the day! My whole house was flooded from a pipe that broke under the sink while I was sleeping. What a nightmare! Luckily The Water Damage Experts worked with my insurance company and everything went smooth. Thanks guys!! I appreciate the good hard work! read more

My tenant called and complained of an odor coming into the garage area. I had the plumber checked and he said the odor was probably from a previous leak and recommended that I contact a water damage company. I called Water Damage Experts and scheduled an appt for inspection. Dana and his son showed up 2 hours late. He gave us a quote that was ridiculously high - $2400 for 2 hours work just to treat the area without plumbing work. He said there is no leak right now but the pipes are old. He recommended that we have all the pipes replaced to prevent future problem. He said if we were to hire him to replace the plumbing pipes (separate cost), he would give us a little discount. I asked him to send me the proposed work in writing for my husband to review. He never did and never responded to my text. I searched Yelp and found another water damage company. Their technicians were prompt to the appt, very thorough in explaining the problem and charged us only $900 with warranty for the service - a small fraction of what Water Damage Experts would have charged us. So thanks to Dana for not responding to my text that I was able to save a lot of money by finding service with another company who is honest and excellent in customer service read more

When our house flooded, my husband were in a state of shock and really didn't know what to expect. When Dana showed up on the scene, he approached our crisis with calm and professionalism and in doing so assured us that all would be well. Working quickly, he was able to remove the water from our floors and walls so that we could start to put our home back together again. We couldn't be happier with the job that was done or the manner in which it was carried out. read more

Okay, this is a type of company that we'd hope to never have to call upon but this past Thanksgiving we needed them urgently and they totally came through for us. It started with a light stench coming from our kitchen area that increased to a very foul smell by the 2nd week. We called our plumber who detected a leak in an 8 inch section of the drain pipe that connects our kitchen sink line with the laundry washer drain. This caused lots of food dangling from the drain and food waste spilt into the crawlspace below our home, hence the strong odor we've been smelling. But in order for our plumber to replace the drain, we'd have to call a hazmat type company like the Water Damage Experts to clean up all the food waste and any wet areas before the plumbers can do any work as it may pose a hazard for them to work down there. Carlos of Water Damage Experts arrived within a short few hours of my initial call. He gave us an estimate and explained everything in total detail what they would be doing: digging up the affected topsoil, extracting it all out with their super strong vacuums, applying some microban material and fogging the entire area which would slowly soak up and kill the smell and any bacteria that may have developed. At first we were a bit sticker shocked as it couldn't have happened at a worse time with Xmas around the corner. But they've been around for 20 years and had a 105% price guarantee so we gave them the green light to proceed. Remind you, it's Thanksgiving and we felt a little pressured for time but absolutely none from Carlos who never pressured us into anything. He even gave us his cell phone to call anytime during the holiday with any questions or concerns which we did several times. He also emailed us the pictures he took to show us the extent of the affected areas in our crawlspace. When Carlos and a fellow worker came the next day to begin work, they were on time, professional and finished in a timely fashion. They left plastic coverings in the crawlspace and even masks for our plumbers whom they spoke with and scheduled on our behalf to come in right after they left. I also want to mention that they even hosed down our driveway to further clean up the areas they worked in. We are very pleased with their service and are happy to give the Water Damage Experts 5 stars. read more

Had a foul smell coming from my kitchen and for a few days it was outright horrible had a plumber come out and check it out, turns out the kitchen line was broken he recommended I call The Water Damage Experts. I called and got a 60-90 arrival time and they got there on time ( good suprise...most techs I have had have been horrible on time) anywho they were very pleasant and professional took them about 2hrs as it was a lake (the pics they took showed what those poor guys had to do ) yuck!! I now have the most pleasant smell coming from my entire house :-).Thanks guys you totally rock read more

I am a property manager and I had a bad smell and some small black flies around one side of the building,well apparently I had a secondary kitchen pipe broken under crawls space so when ever that side of building used their kitchen sinks and disposers came gushing down on the crawl space, it accumulated a lot until I heard it when I was doing my rounds on the building. I had used Water Damage Experts before though my plumbing business. But I have never seen them in action. I was amazed and very please when I called they came the same day,went under crawl space inspected ,gave me a very detailed quote and said they could start clean up the very next day, I agreed. The next morning Joe call first to let me know that their would be three trucks coming in 30min,than Dana and Steve showed up ,on white clean uniforms ,covered everything, took the time to explain to few of my tenants that were curious of the process. Than they sucked up all the water from under crawl space ,removed all the wet and dirty dirt,brought almost half of a truck with new dirt,and tarp,and than treatment. Just watching all that professionalism in action and my self and most importunely my tenants happy and satisfyed made me this time to take some time and write a very well deserved review. I highly recommend anyone with a water damage issue to give these guys a call,they are amazing. read more

Just wanted to say that the Water Damage Experts ROCK!!! Carlos is spectacular!!! Not only did he take care of our problems as far as the clean-up went but he also arranged for other services that were needed as far as flooring, drywall, moulding and paint for a client of ours that had experienced a "not needed" back-up..He held the reins and followed through totally and as a result of that we had a very pleased client and at the end of the day that is what mattered...We have been using Water Damage Experts for a number of years and they will and will always be the company that I will call or refer to any of our clients...Their follow through is EXCELLENT as far as I am concerned!!! read more

This company is top notch! One just couldn't ask for better service. They are honest, prompt, capable and communicate complicated issues in plain english. Steve was wonderful. He simply couldn't have been more helpful. I wouldn't hesitate to call them again should the need arise. read more

One of our rental properties in San Jose had a toilet overflow and got some of the carpets wet :(. I called around and was very impressed with this particular company. Long story short Bob responded promptly and quickly to my concerns. They gave us a very good price which beat all of their competitors that we talked to. This company did a wonderful job for us! I highly recommend using this company. read more