Unreal! I can't even believe what just happened. I have never!!!! Wow! Still reeling from how mad I am. You should see the smoke coming out of my ears. Don't EVER use this company! I wouldn't wish them on my worst enemy and now I will be spreading the word to everyone I know. This is THE MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH IN MY LIFE. No, my caps lock is not stuck, I just am unable to express my dissatisfaction ENOUGH without writing it just like that. Contrary to what his bio on here says, the owner of The Water Heater Man has no concept of what customer service is. First of all, their prices are wayyyy out of wack! They charge exorbitant fees and then they don't even have the decency to stand behind their work. Save your money, time, and aggravation! I made the mistake of hiring them to have a service done. They claimed everything would be in working order once I did something on my end but in actuality that wasn't true. What really transpired was that I went from having no hot water but at least the water flowed out of the pipes, to having no flow whatsoever when turning on the hot faucet. I phoned them to let them know immediately after I discovered this and they argued with me about how they wouldn't have turned the water off to do what they did and that they weren't responsible for this. It seems that their default is set to argue that they're right and you're wrong, whether or not that's the case. Pure insanity! My water heater is still under warranty and I only hired this company to do a cleaning. There is no excuse for why I should be left without my water working properly. I spoke to both The Gas Company and the company who makes my water heater and they both stated that this was related to the service The Water Heater Man did. So I wasn't buying the pass the buck game they initially tried to play with me. And I'm not the type of person who will just let someone scam me and go away quietly. You people barked up the wrong tree. Now, I don't know the first thing about fixing water heaters but the lady who answers the phone was very argumentative and acted like she did, when she obviously did not. In addition, I could tell she didn't want to send someone out to fix this but I was hoping for the best. Since I'd been without hot water for going on two weeks, my patience had almost ran out. I didn't want to have to call The Water Heater Man again because my unpleasant customer service experience with them had already put a really bad taste in my mouth, so instead, out of desperation, I phoned the company who makes my water heater and begged them to tell me what I had to do to get the hot water flowing out of my pipes again. Thank god for them because they patched me through to somebody who walked me through what to do. So here I am in my garage, sweating my butt off in the hottest part of summer in Las Vegas, trying to adjust levers underneath my heater to get my water back on. Does this sound like what I, a woman, should be doing after I paid good money to these people to clean my equipment? If I wanted DIY, I would have googled videos on YouTube and spared myself the displeasure, wasted time, and expense of dealing with these yahoos. After I managed to get the water flowing, the temperature is now scalding hot. Molten lava now flows from my pipes. Needless to say, the work has not been completed to my satisfaction. After a service is paid for, the company you hire should leave you with everything is working order or else what's the point of hiring them. Is that too much to ask for? Apparently so when you choose to do business with The Water Heater Man. I reluctantly called them back again to try and rectify this situation. Meanwhile, the lady who answers their phones was blowing me off regarding ironing out a day to have someone come back out. Finally, after wasting yet another day of my time, she gets the owner to call me, who is equally rude and argumentative. The result of our conversation? He flat out refused to send someone back unless I paid an additional service call fee. You've gotta be kidding me, right? If that's the case, you had your chance to do right by me, refused to complete what I paid for, why would I subject myself to this type of abuse again? If I have to pay a fee for someone else to come out again, it'll be a cold day in hell before I'd pick The Water Heater Man. The day after never would come sooner. I won't be lining your pockets with any more of my hard earned money. Wish I didn't have to write this review but I feel it is my duty to warn others about how they run their business. I gave them every opportunity to fix the problem. Pick anyone else but this company! They are the worst! I told the owner I'd be yelping about my experience and he told me that I should "yelp away." The arrogance of this guy, SMH! After I get done here, I will contact the company who makes my water heater and will be filing a formal complaint with them too. read more

They installed my water heater a few years ago and have been good about returning to replacing the rod, etc. But this time? I called several times (and left messages) trying to get an appointment - to no avail until they finally responded. And then they didn't show up on the day they were supposed to come. I waited all day yesterday and today I called someone else. read more

Do not work with this company. Still waiting for permit information. They have since stopped responding. Replacement was done nearly a year ago. I will be reaching out to state of Nevada. read more

They provide excellent service and are experts with information and installation of tankless water heaters.

They were responsible for selecting and installing the heater; This morning I have no hot water; I called them and they said; Your heater is under warranty ,however, it will cost you $700.00 for labor to fix. This is without even coming out to inspect what's wrong. NO FABRICATION HERE !!!! read more

I have tried calling for 2 days straight and left several messages without any response? Southwest Gas came out and turned off the unit, so that leaves us without any hot water. Not cool at all to leave us hanging! read more

Water Heater Man came out and recommended a certain water heater... which was very expensive. But they said it was the best! They installed it. That was 3 years ago. Since It is 3 years old and still under warranty, i called them back, I needed service as it had overflowed into garage. They said they could not find anyone to go pick up a water heater today (10:30 AM) so they could not get anyone out until at least Monday. Today is Friday morning. Sunday is Mothers Day. We have, not only a mess but, no hot water! Woman acted like it was our fault. She said well, you have to take care of it, empty etc. I told her we have emptied it out every year and take car of it. Apparently, they do not have emergency service. I would not recommend them. read more

Had a water heater bust open, and my home warranty refused to cover it. Scrambled around for quotes, and Water Heater Man came out on top. I found the service to be excellent, speedy, and well-priced. I am planning on using them to install a new water softener. read more

Called The Water Heater Man's office to ask if they could replace a water heater at a rental property today. The lady who answered the phone was super friendly and helpful. She confirmed that they could come out today. Randy (who may be the owner) was in touch with me throughout the day and was very flexible. I asked if they could meet the tenant at 4:30, and they confirmed. Overall it was a great experience. Fantastic customer service and good value. Really appreciate them being flexible and getting our tenants hot water today. Initially called Sears. Their initial price was about the same as what we paid with TWHM. However when the Sear's contractor (third party) showed up he wanted to charge an extra $450 for various things that were 'needed' or 'highly recommended'. After checking this contractors reviews found out they are notorious for up charging. We promptly called Sears and cancelled the order. I then checked Angie's list (should have done this to begin with) and found a couple of service providers with great reviews. The first one I called could not get out there until next week, so then called The Water Heater Man. Highly recommend TWHM and would definitely use again. read more

It takes a lot for me to take the time out of my busy day to right a negative review. Second, I do not wish to harm people and I sincerely respect the way people feed their families..... BUT.... here is my exception: the owner of this Company is unprofessional and downright rude. We were initially recommended to this Company by the manufacturer of our tankless water system to do a cleaning of our system. It turns out they did not complete the cleaning of our system, turned the hot-water off and refused to notify us and inform us how to turn it back on. This is after we paid the $225 fee for less than 30 minutes worth of work. We actually tried to give the owner the opportunity to make things right BUT he actually tried to have us pay yet another fee for his incomplete work. Maddening. So maddening that I have to take the time out of my busy day to let other potential buyers of his services aware - CAVEAT EMPTOR 101!! PS I gave one star because it forces us to!! read more

My water heater broke, the owner Randall gave a great price.... The techs Ricardo and Vicente worked above and beyond to get the job done. Thank you! read more

Buyers beware! The Smith water heaters are not dependable at all even though The Water Heater Man pushes you to buy 10-14 year warranties on them. Be advised that warranties only cover parts and they charge $400 for an easy installation that only takes 30 minutes. I had a replacement Smith installed under warranty and was told that the new model was an upgrade. I expect it to go out in less than a year. If it goes out again rather than pay another $400, I will start over with a better product even though it will cost me more. I want a product that will last 10-15 years not less than 12 months. In all fairness, the technicians were very competent but that doesn't make up for the defective product that is being sold at a premium price. Shame on The Water Heater Man! read more

I had a leak in my bathroom behind a tiled shower. Simon came out to asses the leak, and fix it. It was found super quick, and he was early to the appointment! He was friendly, professional and they are reasonably priced. I would recommend this company. This company is a full service plumbing company, not just for water heaters. read more

Great Company! My water heater died and when I called them, the lady on the phone asked me if it's still under warranty. The other 2 companies I called didn't even ask about warranty they just quoted me a price right away. Water Heater Man gave me a quote of at least $60 dollars less than the other 2 companies. 1: Same day service, 2: Arrived when they said they will, 3: courtesy call when the repairman was within 30 minutes of arriving, 4: asked about warranty so I only paid for labor. 5: repairman was courteous and did the job right the first time. Definitely will recommend to anyone who needs their service and if/when my water heater needs repair/service/replacement, I will definitely call them again. read more

My tankless water heater was giving me issues having to reset it at least 10 times a day. My husband found this company on yelp and spoke with Randy. They came out to our house and replaced our tankless with a new Noritz model the same day. They did an amazing job and The quality of their work was outstanding. These guys are honest, prompt and professional. I'm so happy my husband found them. We will be using them for any and all plumbing issues in the future. Highly recommended. read more

I would give this company zero stars if it were possible to do so. Our 1 year old water heater installed by them sprung a major leak and flooded the garage on 10/04/14. We called and were told that they would honor the warranty, however the labor charges were $625. Needless to say, we said NO. Called another company and got a brand new water heater installed the next day for a total of $700. I would never deal with this company again, they do not stand behind their product or their warranty. read more

Trusted this company with charges for relighting my water heater. I was quoted $45 because I needed a new heater and they were hoping I would pay the huge replacement cost. Once I asked for time to think about it, the price went to $90, and then finally $135. I will NEVER call this company again. By the way, their price of $2100 for a vented water heater is much higher than the $1500 I paid. read more

I went from a traditional water heater to a tankless Noritz System. After many profoundly inflated estimates I found Randys company, 'The Water Heater Man'. The estimate was on target and the job was done perfectly and passes city inspection the first time. Even the city inspector stated the job was well done and you can see they took the time and did not cut any corners with the venting system. I will use the Water Heater Man for all my household and renal units needs! Thank you all the people who work there! read more

We had The Water Heater Man Install our Noritz Tankless Water Heater. This review is for the annual maintenance. Junior is amazing! He was on time, polite & professional. Highly recommend this Company for install as well as maintenance. read more

I would recommend these guys and will keep their number. Kelly was great! He did excellent work. I did check out Home Depot pricing and never did get a quote or call back or a price for the installation. I asked Kelly if he owned the company he said he had been with them 20 years. Great service thank you Kelly. read more

I've done a lot of real estate renovation, so this wasn't my first time having a tankless installed. It was a bit tricky in this house (built in the '70s with the original plumbing encased in the foundation for the center-of-the-house original water heater), but these guys made it work. Would absolutely recommend for tankless water heater installs. read more

I am grateful for this company who answered my desperate call to replace my water heater that exploded water all over my garage. They came out same day, swapped my unit that was still under warranty, put the new one in and charged me a fair price. They were quick and even mopped up the water. Thank you Water Heater Man, I will refer you to my friends! read more

Had a complicated water heater replacement that needed to be done. I scheduled a meeting for an estimate. They didn't give me a 4 hour window, the met me at an appointed time. They have me a solid estimate that was considerably less than the other 3 companies. I scheduled the appointment and the guys were early. The took around 3,5 hours to do a job that takes about 4 hours. All the new stuff is in and working great. Had an issue on a Saturday, the tech cam out to look at it and determined it wasn't a plumbing issue, but an HVAC one. He explained what the issue was. While he didn't know the exact part, he did know where to look and how to duplicate the issue. Thanks to everyone for a great install and service over and above on a weekend. read more

Our water heater appeared to be broken and we are interested in tankless water heaters. I called around and eventually called "The Water Heater Man" and spoke to Randy. What an incredibly informative, patient, kind person he was. My husband fixed the issue with the current water heater (it was the breaker that had turned itself off after a power surge) so we won't be buying one right now. I just wanted to let other people know about this great business. read more

Junior came out today & put in a Nuvo home water system, flush my water heater & put a new rod in it, & put 2 new toliets in my house. What a great job he did today & very clean, professional & on time. You would of never known he was there doing all that work today. Awesome job & I would call them to do plumbing for us again in the future. Thank you again! read more

Great service ! Our water heater stopped working they came out fixed it in less than an hour. Was very patient with our questions thank you Ricardo !! read more

Great job from this company. Everything went smooth with the install.

Professional and friendly service from beginning to end. I requested quotes to replace our water heater from several companies. The owner Randy replied quickly with a good price and was able to get me on the schedule quickly. They called the morning of my installation to let me know they had an opening and to see if I was available for them to come out sooner. The techs were friendly and professional and did a great job. Overall very happy with the service received and the price. I would definitely recommend them for your water heater needs. read more

They installed my water heater, the part that broke was still under warranty. The sacrificial rod had given it's all; there was absolutely nothing left, so they installed a new one and drained the heater. All fixed, and the guys were on time. Water heaters don't last long here, maybe 6-7 years, so be prepared. read more