Had to replace main water line to our home. Krassimir was our technician & worked tirelessly to get the job done with minimal inconvenience to us. 1 day for repair itself & water was restored. Be smart & get bids but be sure to include Allstate as a bidder. Please note, ALL companies are plumbers. This task requires intrusion on landscaping & your house. They'll do their best to return it to as was but you'll likely need further work to bring it back to where it was. read more

If I can give 10 stars, Allstate Service Group will have it. They are very professional, reliable and know what they are doing. The owner, Alexander, was very hands on. He replied and quoted me after business hours. His estimate to replace a water heater was very close to the actual bill, no surprises. After our hot water heater broke, we contacted our Home Warranty, but since our water heater was still under the manufacturer's warranty, Home Warranty doesn't really kick in. The service provider that the warranty company had, was pressuring us to upgrade to a bigger tank, which we really did not need. Their service provider "Ideal Services" really wanted us to spend more than what was necessary stating that we would not pass inspection with a 50 gallon water heater. Alexander of Allstate assured me that we will pass inspection, which we did. Kudos to businesses like Allstate who not only know what they are doing, they do not gauge and take advantage of customers. They followed up several times to make sure we were satisfied with their services. Krassimir, their Technician was very professional and efficient. We hope that other business would learn a thing or two from Allstate in providing honest service and one of the best customer experience in the valley. I will definitely recommend them and have them on my speed dial. read more

Allstate Service Group - Their rockstar technician - Plumbing Near Me - Las Vegas, Nevada

This may be a few years too late, but this company ripped us off. Here we are, in record heat, finding out that when this company came to our house they either replaced our A/C broad with a used one or not at all, and/or incorrectly bypassed wires that blew out and have left me and my family without A/C for two days. We paid them $500 to do nothing. It is 100 degrees INSIDE my house and I will now be out $3000 dollars because this company lied to us and/or gave us faulty parts they also had the potential to start a fire. Beware of this company, ask to see the replaced part(s) and keep it. Good luck out there! Update: regardless of if the unit worked for two years, that fact is to get it to work sketchy things --particularly wires being bypassed that burned up and almost started a fire--were done to temporarily make us think it would work, charge us for that sketchy work, and then blame us for not knowing the difference because "it worked". Just because it worked when they left does not make it done right; which it was not. Do not use this company. read more

I'd avoid this company. From having to argue with them about not insulating an exterior wall to shoddy work and poorly sub contracted work. One person threw concrete and a bud light can in my compost bin. he was a guy they subcontracted to and gave access to my house while I was away. Or the subcontracted cupboards? Look at the pictures of my finished cabinets. Keep in mind I bought this home freshly redone 2019. they really helped drag down the aesthetics of my home. If you're looking for an old worn home look after they are done, this is your company. read more

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Some pros and some cons. Called this company awhile ago to fix a plumbing leak in one of the bathroom sinks. It was kind of hard to get someone on the phone as they don't always answer. Once they answered they were able to send a tech out within the same day. This was helpful because leaks can cause all sorts of problem. The technician came out and was kind of grouchy, he did the work but not without complaining the entire time. He replaced the drain parts and fixed the leaks which was good. The work is done nicely. So far no issues. However, he did not check the sink right next to it which started leaking a few weeks after. Could have done it at the same time if he had check and advised. Overall a decent experience. read more

They were contracted by my home warranty company to replace a straight cool split system. The initial experience with the technician was fine, he diagnosed the problem and left. The next day I received a call from their secretary to collect payment for the "service", which I assumed would have been a follow-up call to set an appointment to actually fix my hvac system. Instead she became irritated when I asked what the charges were for and stated she's not an HVAC technician and if I wanted to know what this company was billing for I should call my home warranty. I was not provided an invoice nor was I informed that freeon was being pumped into a system that was already diagnosis as a leak the week before. read more

Allstate Service Group - No invoice - Plumbing Near Me - Las Vegas, Nevada

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ASG provided the best quote and service for rerouting my hot water lines. The tech, Krassimir, who was the sole performer did an excellent job at preparing the work areas to keep the floor/carpet protected, keeping the drywall holes to a minimum, and finishing up everything nice and clean. He worked extended hours to get the job done in a day and came back a second time to finish the final touches. I was tight on time and needed the job done asap and the company was able to make some arrangement to start the work in a couple days instead of the first open in a week. When I needed some breakdown for insurance claim, they provided asap as requested. Communicate was great from start to finish, and customer service was on point. Workmanship was excellent as well. Overall, a pleasant experience to a stressful situation. Highly recommend and will definitely continue to use them for my plumbing needs. read more

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Our kitchen sink has been getting backed up around once a year for the past couple years. Our fault for emptying fat down the drain everyday when we first moved in. Instead of a temporary fix with a drain snake, we finally decided it was time for a hydrojet power wash. We messaged a few different companies for quotes and were shocked at how much some companies wanted. They wanted anywhere from $600-$900 for something that takes minutes. Luckily we stumbled onto Allstate Service Group and they quoted us $350. We said yes and scheduled our appt. The service technician came out and cleaned our drain very quickly. It created a mess of fat in our backyard, but he did a quick clean as best as he could. We are very happy with the service and are happy to have found Allstate. read more

Wow - I am so impressed with Alex (owner) and his team. I'm staying with a friend for the week and after using the bathroom, the dreaded clogged toilet situation happened. You know, the one where you try to frantically unclog the toilet but it only gets worse and you hate to be "that" guest. Well, lucky these are good friends so...Anyway, in my case, the bathtub started filling up, too. *Ensue panic.* After an hour of fruitless attempts with the plunger, hot water, etc. I reached out to several businesses via Yelp. Alex got to me first, offering a flat rate of $225 to unclog the toilet and tub. He said the price would only go up if there were extra issues, like roots choking the pipes. They gave me a timeline of 3:30-6:30 pm but ended up offering to come earlier. They were at the front door at 2 pm. I reached out about 12:30 pm, for context. By the time they arrived, my friends decided to try and solve the issue themselves first. I felt awful canceling when the technician was already there, but he was gracious enough to provide a free consultation and refused any payment. Alex (the owner) was so nice about everything! And the culture of the boss definitely is with the employees too. Rafiq (the tech) and Leslie (Manager?) were all wonderful. We ended up not needing their services but with how the consult went, I am happy to recommend them! If you're in the Vegas area and in need of plumbing services, I highly recommend Alex and his team. read more

We've used this business for plumbing repairs probably 5-6 times during the last 6 years since purchasing our home and were always extremely happy with the results. So happy in fact, that we can't imagine hiring anyone else. No we've had a chance to use them for an A/C repair as when it's gotten cold and we decided to turn on our heater, there was no hot air. As always, they were excellent in communicating to set up the appointment, to notify us when to expect the technician on the day of the appointment and finally when the technician was on the way. The technician arrived within the scheduled time window, quickly found the issue and very patiently explained it to me. Once I accepted the estimate, the repair was completed the next day and our heater has been trouble-free since. I truly feel that this is one of the last companies left in town that can be trusted to provide an honest, reliable and reasonably priced service. I wholeheartedly recommend Allstate Service Group to my friends and colleagues and now to all you Yelpers :) read more

Allstate Service Group was assigned to take care of our water damaged master bathroom. We decided to do an upgrade of removing the bathtub and making a large shower since we already had everything opened up. The project appeared to be completed with no issues so we contracted with them to remove a guest bath and turn it into a smaller version of the master bath but without the bench. Once work started we noticed quality issues with the master bath work such as the bench coming loose, loose floor tiles, and grout cracking. We were told the bench would be replaced but they put a band aid on it instead. In the meantime, the work in the guest bath seemed to be going well and on schedule until we were informed that our tiles would take an additional 2 months after initially being told that the materials were procured. I work for a GC and did my own homework and found that materials were available within 2 weeks. All State insisted that Floor & Decor was at fault, yet when I spoke with Floor & Decor they had no record of the order. All State agreed to allow us to choose different tiles to meet the deadline so we found something in the same pattern, except the tiles were hexagon. The installer had trouble with the hexagon shape and the result was skewed tiles. Additionally, the glass installer scraped up multiple tiles in the process of installation. All State sent another company out to repair some of the tiles but there are still quality issues that were never fixed. They stopped returning our calls and texts so we just gave up. Lesson learned. Use this company at your own risk. They over promise and under deliver. read more

Krassimir N is who changed out our sink and he did an amazing job! I am very happy & Highly recommend ASG!! read more

Allstate Service Group - Old sink - Plumbing Near Me - Las Vegas, Nevada

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Never been so impressed with a company in my life. For starters, They don't pressure you for contact information or anything else that lures you into a commitment before you are ready. They let you send them photos and videos via email while all other companies I spoke too only would lure me with a "consultation" that came with a fee but it would be waived if I agreed to the service on the spot. Alex (who is an extremely patient man) took the stress out of it by allowing me to have the answers I was looking for immediately without any attachment. I also misunderstood what I really needed done and once he saw the videos he told me I actually needed less work for less money than he originally thought. (I thought I had to cut a hole in my wall to replace the shower valve but really it was just the cartridge that needed replaced). The honesty is something that will keep me using this company with ANY plumbing issues I have. When the technician came by he was efficient and I've been using my shower now for several days with zero issues. After using it for 4 months in my new home and having a "screaming" problem, I can now relax in a calm place which is so necessary in my life. Thank you so much for helping me be more comfortable in my new home Allstate Service Group! read more

Let's start this review right since everything from beginning to end was right! Last night 02/27/20 I noticed I had no hot water, put in a work order at 23:00(11pm) for someone to come take a look at what was going on. Received a call from AllState service group today 02/28/20 at 8am today and of course I was asleep lol Called me back just to find out they had an appt for me between 1500-1900(3-7pm) They called me at around 12:52pm to lmk service tech was ahead of schedule and wanted to come by early if possible(of course YES) I said! He arrived 25 min later. Vladimir was his name, really nice friendly guy, came in and noticed right away what the problem was, an internal water leak, unit has to be replaced(I was thinking oh well no hot water til Monday at least... ugh) To my surprise Vladimir made some phone calls talked to some people and few min later said if I get approved I'll be back still TODAY! I was like whaaaaaaat? Really? He said if not today I'll be back tomorrow. I was like damn this guy is on the money He left and said I'll be in touch, just waiting approval from the warranty company. In the course of the next 45 min I got a text from his company saying he'd be arriving in 30 min I couldn't believe it yet was pleasantly surprised to see such text message. 28 min later Vladimir arrives with a brand new water heater Man I can't thank this man enough! We engaged into a nice conversation, what a great guy he is! And on top of all I said guy came back same day and did it right giving us hot water as we didn't have any. Top notch company and service! . , !!! read more

Allstate Service Group - Nice and clean work done by Vladimir! - Plumbing Near Me - Las Vegas, Nevada

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So happy we just finished replacing and installing our new WATER HEATER! Our old water heater started leaking and flooded our garage! Having not knowing anyone in Las Vegas and not renewing our Home Warranty we reached out to 12 different businesses and ALLSTATE SERVICE GROUP was the best! We had a major company come out to estimate and they gave us the run around and wanted to do extra work and cost A LOT more. Another company wanted to charge $89 to estimate, we drove to Lowes and Home Depot and they were $600-1000+ over and had a long list of extra products. On top of that ALLSTATE SERVICE GROUP saw our old Water Heater was a 80 gallon and told us it was too big and not needed for our type of home and family, so they found a 50 gallon and it saved us $1000 instead of trying to sell us the bigger water heater. Forgot to mention our home is 3-stories and 4 bathrooms! They figured it all out and got us the best brand/deal within our budget. ALLSTATE SERVICE GROUP was the best pricing and the service made us feel comfortable ALEXANDER the Owner messaged me right away and gave me a complete breakdown in pricing, service, warranty. His customer service was amazing. We then spoke to a WALTER and he helped scheduled us and took our payment and allowed us different payment options, schedule dates, timing. They arrived the very next morning since I had called them late in the evening. I even received a text message with a dispatch tracking map like Google Maps to see exactly where the technicians were at and could call if I wanted to! They did not waste any of my time. STEVEN - one of the technicians called me to let me know he was on his way and within 15 minutes he arrived to install our safety disconnect box, he did an excellent job explaining and showing us incase of an emergency. He kept everything clean and did great work. Very good service KRASSIMIR - The technician to install the WATER HEATER arrived shortly after. He explained to us the job, brought all the proper tools, kept our entire garage clean and we stood and watched his incredible work ethic and attention to detail. He made sure everything was proper and we watched how much work it takes to do this! He showed us our water supply turn off, explained emergency draining. He then tested our water and within the hour we had HOT WATER again. He really helped out our family. At the beginning and the end of the service I received a detailed email receipt as well as a hard copy receipt, so I felt reinsured all costs were in writting. Warranty on my Water Heater and their warranty for the labor. Can't THANK YOU enough ALLSTATE SERVICE GROUP! We will only be using their service from now on I wish I had found them sooner for our HVAC AC unit, but will next time! read more

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Sent Alex a Yelp request a couple of weeks ago because my garbage disposal decided to go kaput on me just before the weekend started. Contacted him on Monday, he put my request in to Dispatch, who contacted me within ten minutes, and we set up a date and time for installing the new garbage disposal I purchased from Amazon for that Thursday. Krassimir was on time, as he always is, and got right to work installing my new garbage disposal. Krassimir is an excellent technician, professional, knowledgeable, and proficient in what he does. Didn't take him long to uninstall the old garbage disposal and install the new one. Allstate is my go-to business when I need professional and reliable service. Thanks again Alex for being there when I needed you.... :-) read more

Allstate Service Group - Old Garbage Disposal - Plumbing Near Me - Las Vegas, Nevada

I have used Allstate Service Group prior to this experience and it was great. This time unfortunately there is a major leak in my home that I called to get help with. First thing on Wednesday I called and the receptionist sent me to their "sister company". When the technician from their sister company called me he said that he would be out sometime on Thursday. I was hesitant because water was running down the walls in my bathroom but because Allstate did a good job for me before I trusted them. I asked the tech from the service company if I could call him back if it got worse before he came out because i was worried about the bubbling on the wall and the water leaking. He was very nice on the phone and said "sure, no problem". Thursday I waited around all day waiting for the tech to call or show up and nothing.. no call no show and now the problem is so much worse. My entire bathroom wall is damaged and now this morning (Friday) we are scrambling to get someone out here. Extremely disappointing. Edited to add: Thank you Alex for your response. I definitely gave my address and all of my information for the appointment. The tech just gave me a call to apologize which I really appreciate. He told me that he had an emergency and not that he didn't have my information to confirm. read more

Allstate Service Group - The attic above the bathroom where the water and damage is coming from. - Plumbing Near Me - Las Vegas, Nevada

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Technician Vlad is a pro and seasoned plumber. He was on time to both appointments and very cordial. He also explained the basic patiently. The water softener was installed and configured. Plus, I've hired Allstate Service Group to provide maintenance on the a/c units. read more

This place is a joke , i had a water main leak and it took them 2 weeks to come out and then the guy walks around my yard and says he has to call out a Specialist, which then he leaves and the Specialist is scheduled out a week in a half later .. when I call them they say they are waiting for the report in where the leak is . I said he placed a x on the spot and I have a photos . She then tells me she will call me by 7pm to schedule the new appt . Of coarse they don't call . I called the next day and no answer and no call back ! Don't use this place .. waste of time ! Horrible communicate read more

Allstate Service Group - Where the Specialist found the leak that was leaking 4000 gallons a day ! - Plumbing Near Me - Las Vegas, Nevada

I just had a chance to use allstate for a repair. They provided outstanding customer service and quality repair. The technician was honest and direct about the repair. They completed the job as promised . I found there communication and payment systems excellent. I will be using Allstate for all my repairs in the future. They are a step above what I have encounter in the Las Vegas area. HONEST ,RELIABLE , QUALITY, COMMUNICATION, all above and beyond expectations . The price are competitive and upfront . A big plus ! read more

I posted a message (with video) on Yelp that I was in need of a plumber. Allstate Service Group responded quickly with a more then fair quote. They were able to send someone out that very day, even though it would be after regular business hours. It seemed I would be needing to have a bigger job done then initially thought, so we scheduled that the same evening for a day that worked for me. Again the quote was fair, and after getting the job done the problem I was having for months stopped. Yay! I've had Allstate out for other plumbing jobs since then and I couldn't be happier with my service and my plumbers knowledge. They are very responsive, clean, knowledgable and fair in pricing. Everything I need in a service oriented business. (Now if I could just find a handyman like this, Ha!) If you need a plumber, call Allstate Service Group. You'll be glad you did! read more

I needed a new kitchen sink faucet and garbage disposal splash guard installed in my kitchen. I called a couple of different plumbers based on their Yelp reviews and got some estimates that I thought were really high. I contacted Allstate Service Group and they quoted me $175 for the faucet and $50 for the splash guard without even coming out to the house. Since the price was less than half of what I was getting quoted from others, I decided to just go for it. They showed up at the agreed-upon date and time, and installed the new faucet and splash guard with no problem. The service technician even noted it was kind of a difficult install because he had very little space to work with, but did a great job! I would totally use these guys again as their price was more than reasonable, and their service was excellent ! There are a lot of plumbers out there, and some of them are charging some crazy prices for stuff, nice to know there's businesses out there who still charge a reasonable price and deliver excellent service! read more

Allstate Service Group - Delta Touch H2O faucet - Plumbing Near Me - Las Vegas, Nevada

This is my second 5 star review, and both Eva who booked my appointment, and Roberto the service provider were very knowledgeabe, and helpful. Las Vegas is so lucky to have them here. Don't call anyone else. read more

Proposed a project through yelp for plumbing to redo valves for new washer installed. I sent pics and they quoted me and completed the work as requested. Great communication and reliable read more

They did an excellent job. They were very responsive. They were upfront about the cost of everything. There was nothing hidden. They showed up, and they did the work well. Installed a brand new faucet efficiently. If I need any plumbing, help, I will look to them first read more

Allstate Service Group - New kitchen faucet - Plumbing Near Me - Las Vegas, Nevada

I requested a quote through Yelp which rendered a couple of comparable quotes. Unsure with what was wrong with my A/C unit, AllState was able to come the soonest (2 days from the quote day-Saturday). Miguel came by and initially assessed that the freon level was basically zero so we agreed to a fill per pound + 1hr labor. After filling, Miguel concluded that there was a restriction that was preventing the cold air from going through the system so he suggest a system flush/evaporator with nitrogen for just under $300. For less than $500 the house is cooling again. Miguel wore mask the entire time and was around for 2-3 hours to complete the job. I did phone another HVAC company when Miguel suggested a flush to fix the restriction, although the other company came in more than half of the price, I deduced the difference and another hassle to reassess the issue to ensure that the competing quote is the same as what Allstate was recommending to fix the issue. I wouldn't hesitate to contact Allstate team for future HVAC issues that needs to be addressed. Although I don't believe he actually checked temp difference between supply and return vents. read more

I was referred to Allstate Service Group through my home warranty company, after the first company they sent me to failed to show up twice. I called Allstate and they were able to send someone out the same day! Our service tech Vladimir arrived within the given timeframe, was extremely helpful, diagnosed the problem right away and fixed it efficiently. He also explained everything to us so that we (hopefully) will not have this problem again. I am very satisfied with this experience. read more

We had 2 toilets installed recently, the technicians arrived promptly for our time slot. They were very professional, explaining what the job entailed, issues they they found during the job, cleaned the job after they finished. The new toilets look great! Will use again & recommend. read more

Isreal replaced our AC filter enclosure. He was quick and efficient. He explained what was done and how to maintain it. We will definitely be using AllState Service Group for our AC and Heating needs. read more

Terrific from start to finish! From Eva in the office who kept in constant contact with me and negotiated a better price to Robert the technician who quickly replaced the capacitor in my HVAC unit i was thankful and impressed. They gave me a much better price than their competitors and fixed my AC unit the exact same day I sent the yelp request for a quote. Amazing! I have a new go-to hvac repair company. I'll be calling them back out when I'm ready to upgrade to my new smart thermostat. Can't wait. Covid update: the tech wore a mask at all times and put on those shoe covers when entering my home. I really appreciated that. Thank you. read more

Our A/C went out and the Home Warranty sent out All State Service Group. They arrived on time, and the technician was professional and very thorough. They could have phoned it in since it was a warranty job, but our technician worked hard and got us squared away. We are keeping their info, if anything else happens around the house, A/C, Heather, Plumbing whatever, we are calling ALLSTATE. They care about their clients. read more

Requested a quote through yelp for a slow drain in my kitchen sink. Allstate responded promptly and gave me an estimate of $175 to clear the line after I submitted some pictures of the problem drain. Krassimir was my service tech and he was on time. An electric snake was used to clear the line but unfortunately it wasn't able to navigate through some of the fittings and got stuck, upon retrieval of the snake it got hung up and the head broke off inside the line. It was decided that hydro jetting the line was the next option since there was a lot of grease build up and perhaps the hydro jet would push out the snake head. After the hydro jet my drain was no longer slow. I was charged hydro jetting service instead of the snake service which was $350, I was fine with that since the line had a lot of built up grease and needed the hydro jet. I only wished that the hydrojet was used from the beginning since there was evidence of heavy build up. Now the tech will have to come back out for a follow up service to camera the lines to confirm the snake head is no longer in the system.....I will provide an update once that is complete. Note - per Krassimir, run lots of hot water and dish soap down the drain to help prevent grease build up. read more

Got sent these guys from my home warranty and they were excellent. Called immediately after I placed my request, set up a time same week You get a text confirmation when they're on the way and can track the technician as he drives. Was on time, took all safety precautions and quickly fixed the issue. Turns out one of the cats pushed a screw into the garbage disposal. Great.... read more

Krassimir was outstanding, he worked hard and did a neat and professional job! I highly recommend this company they are responsive and competitive and have good products. read more

Allstate Service Group - Plumbing Near Me - Las Vegas, Nevada

My main water line broke and Allstate Service Group came to the rescue. They were quick to respond, they came out to give me a quote almost immediately, and they had the best one. They talked me through multiple options, and were patient as I made my decision. They stayed until the job was done, so that I could get water back that night. Once the job was completed you couldn't even tell they had my front yard torn up. I appreciate the service they provided me, and will use them again in the future. read more

Requested a quote or estimate on Yelp and Alex was the one of the first to reply. After sending him a picture and info of my water heater, he provided me with a detailed and reasonable quote. He was direct and honest. I really like the process, it's convenient for me and saved me time. Other businesses wanted to check my set up first. I was able to get a preferred schedule on a Saturday. Rafiq was very professional, came 15 mins ahead of the schedule. He answered all my questions about the water heater and he explained the importance of flushing it every 6 months. And he showed me how it's done. Overall, I'm very much satisfied with the service I got from start to finish. Alex. Rafiq and to the rest of your team, thanks again! read more

We are considering a replacement for our HVAC system (air conditioner, furnace and evaporator coil unit) and since we had a stellar experience with Allstate Service Group on water heater replacement, they were on top of our list to receive the estimates on a new system. Technical specialist Isreal Clark came out precisely on time, checked the current system the most throughly and took all the info. He even fixed the contact on the furnace that got loose. He came up with very detailed 4 variants for new system design and that we are seriously considering - costs are significant, but with the specialists like this we are confident that very complex equipment will be in a right hands. Highly recommend him as extremely savvy and excellent professional. We will scheduling our yearly maintainable appointments with him personally - his level is a true gem. read more

Great experience with Krassimir this morning. He was on time, courteous and provided great service to one of my rental units. He contacted me to let me know what needed to be done, gave a fair price and also recommended some routine maintenance work for later. My tenant had a toilet issue that needed to be addressed and they scheduled us right away and kept me in the loop on everything with appointment reminders. I appreciate they didn't try to upsell me or overcharge for things. I would absolutely contact them again for all my future plumbing needs and recommend them to my clients, friends and family. read more

I reached out on Yelp and Alex was the first one to respond. I needed new valves for my washer installation and they got me scheduled as quickly as possible. They showed up on time, were professional, answered my questions and got the job done. He cleaned up and left my place spotless. The customer service was top notch!! I would highly recommend All-State Services. Thank you for taking good care of me read more

We used Allstate to replace a garbage disposal unit that I purchased from another business. They were able to provide a quote online using the description of the task, and photo of the old unit. They were also upfront that it looked like it may be more than a straight forward replacement since there was some visible corrosion from the old unit and that it would be an extra cost, which I was fine with. The technician was friendly, and did a good job with the replacement, installation looks neat and there were no leaks. I was very happy with the overall service and would be happy to use them again. read more