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    Allstate Service Group

    4.6 (514 reviews)
    Closed 9:00 am - 5:00 pm
    Updated over 3 months ago

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    No invoice
    Ben J.

    They were contracted by my home warranty company to replace a straight cool split system. The initial experience with the technician was fine, he diagnosed the problem and left. The next day I received a call from their secretary to collect payment for the "service", which I assumed would have been a follow-up call to set an appointment to actually fix my hvac system. Instead she became irritated when I asked what the charges were for and stated she's not an HVAC technician and if I wanted to know what this company was billing for I should call my home warranty. I was not provided an invoice nor was I informed that freeon was being pumped into a system that was already diagnosis as a leak the week before.

    Like nothing happened except for the lines
    Kenny K.

    ASG provided the best quote and service for rerouting my hot water lines. The tech, Krassimir, who was the sole performer did an excellent job at preparing the work areas to keep the floor/carpet protected, keeping the drywall holes to a minimum, and finishing up everything nice and clean. He worked extended hours to get the job done in a day and came back a second time to finish the final touches. I was tight on time and needed the job done asap and the company was able to make some arrangement to start the work in a couple days instead of the first open in a week. When I needed some breakdown for insurance claim, they provided asap as requested. Communicate was great from start to finish, and customer service was on point. Workmanship was excellent as well. Overall, a pleasant experience to a stressful situation. Highly recommend and will definitely continue to use them for my plumbing needs.

    Nice and clean work done by Vladimir!
    Nando D.

    Let's start this review right since everything from beginning to end was right! Last night 02/27/20 I noticed I had no hot water, put in a work order at 23:00(11pm) for someone to come take a look at what was going on. Received a call from AllState service group today 02/28/20 at 8am today and of course I was asleep lol Called me back just to find out they had an appt for me between 1500-1900(3-7pm) They called me at around 12:52pm to lmk service tech was ahead of schedule and wanted to come by early if possible(of course YES) I said! He arrived 25 min later. Vladimir was his name, really nice friendly guy, came in and noticed right away what the problem was, an internal water leak, unit has to be replaced(I was thinking oh well no hot water til Monday at least... ugh) To my surprise Vladimir made some phone calls talked to some people and few min later said if I get approved I'll be back still TODAY! I was like whaaaaaaat? Really? He said if not today I'll be back tomorrow. I was like damn this guy is on the money He left and said I'll be in touch, just waiting approval from the warranty company. In the course of the next 45 min I got a text from his company saying he'd be arriving in 30 min I couldn't believe it yet was pleasantly surprised to see such text message. 28 min later Vladimir arrives with a brand new water heater Man I can't thank this man enough! We engaged into a nice conversation, what a great guy he is! And on top of all I said guy came back same day and did it right giving us hot water as we didn't have any. Top notch company and service! . , !!!

    Old sink
    Lauren R.

    Krassimir N is who changed out our sink and he did an amazing job! I am very happy & Highly recommend ASG!!

    Service van
    Andrew B.

    So happy we just finished replacing and installing our new WATER HEATER! Our old water heater started leaking and flooded our garage! Having not knowing anyone in Las Vegas and not renewing our Home Warranty we reached out to 12 different businesses and ALLSTATE SERVICE GROUP was the best! We had a major company come out to estimate and they gave us the run around and wanted to do extra work and cost A LOT more. Another company wanted to charge $89 to estimate, we drove to Lowes and Home Depot and they were $600-1000+ over and had a long list of extra products. On top of that ALLSTATE SERVICE GROUP saw our old Water Heater was a 80 gallon and told us it was too big and not needed for our type of home and family, so they found a 50 gallon and it saved us $1000 instead of trying to sell us the bigger water heater. Forgot to mention our home is 3-stories and 4 bathrooms! They figured it all out and got us the best brand/deal within our budget. ALLSTATE SERVICE GROUP was the best pricing and the service made us feel comfortable ALEXANDER the Owner messaged me right away and gave me a complete breakdown in pricing, service, warranty. His customer service was amazing. We then spoke to a WALTER and he helped scheduled us and took our payment and allowed us different payment options, schedule dates, timing. They arrived the very next morning since I had called them late in the evening. I even received a text message with a dispatch tracking map like Google Maps to see exactly where the technicians were at and could call if I wanted to! They did not waste any of my time. STEVEN - one of the technicians called me to let me know he was on his way and within 15 minutes he arrived to install our safety disconnect box, he did an excellent job explaining and showing us incase of an emergency. He kept everything clean and did great work. Very good service KRASSIMIR - The technician to install the WATER HEATER arrived shortly after. He explained to us the job, brought all the proper tools, kept our entire garage clean and we stood and watched his incredible work ethic and attention to detail. He made sure everything was proper and we watched how much work it takes to do this! He showed us our water supply turn off, explained emergency draining. He then tested our water and within the hour we had HOT WATER again. He really helped out our family. At the beginning and the end of the service I received a detailed email receipt as well as a hard copy receipt, so I felt reinsured all costs were in writting. Warranty on my Water Heater and their warranty for the labor. Can't THANK YOU enough ALLSTATE SERVICE GROUP! We will only be using their service from now on I wish I had found them sooner for our HVAC AC unit, but will next time!

    Where the Specialist found the leak that was leaking 4000 gallons a day !
    Kady D.

    This place is a joke , i had a water main leak and it took them 2 weeks to come out and then the guy walks around my yard and says he has to call out a Specialist, which then he leaves and the Specialist is scheduled out a week in a half later .. when I call them they say they are waiting for the report in where the leak is . I said he placed a x on the spot and I have a photos . She then tells me she will call me by 7pm to schedule the new appt . Of coarse they don't call . I called the next day and no answer and no call back ! Don't use this place .. waste of time ! Horrible communicate

    Old Garbage Disposal
    Ella B.

    Sent Alex a Yelp request a couple of weeks ago because my garbage disposal decided to go kaput on me just before the weekend started. Contacted him on Monday, he put my request in to Dispatch, who contacted me within ten minutes, and we set up a date and time for installing the new garbage disposal I purchased from Amazon for that Thursday. Krassimir was on time, as he always is, and got right to work installing my new garbage disposal. Krassimir is an excellent technician, professional, knowledgeable, and proficient in what he does. Didn't take him long to uninstall the old garbage disposal and install the new one. Allstate is my go-to business when I need professional and reliable service. Thanks again Alex for being there when I needed you.... :-)

    The attic above the bathroom where the water and damage is coming from.
    Shannon S.

    I have used Allstate Service Group prior to this experience and it was great. This time unfortunately there is a major leak in my home that I called to get help with. First thing on Wednesday I called and the receptionist sent me to their "sister company". When the technician from their sister company called me he said that he would be out sometime on Thursday. I was hesitant because water was running down the walls in my bathroom but because Allstate did a good job for me before I trusted them. I asked the tech from the service company if I could call him back if it got worse before he came out because i was worried about the bubbling on the wall and the water leaking. He was very nice on the phone and said "sure, no problem". Thursday I waited around all day waiting for the tech to call or show up and nothing.. no call no show and now the problem is so much worse. My entire bathroom wall is damaged and now this morning (Friday) we are scrambling to get someone out here. Extremely disappointing. Edited to add: Thank you Alex for your response. I definitely gave my address and all of my information for the appointment. The tech just gave me a call to apologize which I really appreciate. He told me that he had an emergency and not that he didn't have my information to confirm.

    Delta Touch H2O faucet

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    Alexander N.

    Thanks a lot Jerry for a great review :))

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    2 years ago

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    Alexander N.

    Thanks a lot for your review

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    Thanks Diego for your review.

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    Alexander N.

    Thank you Sandra so much for your review :))

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    Alexander N.

    Thanks a lot for an amazing review!!!

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    Thank you so much Roget for a great review!!! :)))

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    Thank you Elizabeth for the great review!! :))

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    Page 1 of 13

    Ask the Community - Allstate Service Group

    I have not been able to reach Allstate HVAC group by phone or email for several days. Left voicemails and emails and no response. I have a maintenance contract with the company. Are they closed down?

    Hello Will, We have been closed for the holidays. I got your email we will contact you in the next… 

    Hi, it's been awhile but need a little help again. Toilet upstairs is running and we'd also like an On/off valve put on it. Are you able to help? Thx

    Hello Bill, We defiantly can help. We are slammed with work and we will be available for you next… 

    Hi, I just used you guys for a big job & now I have a small one. Upstairs bathtub is leaking into wall behind the big faucet or handle. Can you help?

    Thank you for reaching out to us again! )) We will contact you shortly!… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Allstate Service Group

    Rafiq was our tech and informed us that the unit needed to be replaced and why it was leaking.

    Mentioned in 9 reviews

    Read more highlights

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    Arturo The Handyman Repairs - After replacing the old Kitchen faucet

    Arturo The Handyman Repairs

    (538 reviews)

    Great service! Arturo quickly accessed the problem and then fixed the leak in the bath tub. The…read moreprice was fair and transparent with no hidden fees. I didn't feel as if I was being nickled and dimed for everything. I'm keeping his number for any future plumbing problems. Highly recommend!

    I kept putting off fixing my two leaking tubs and worked around no water pressure in my bedroom…read moresink because I was worried about the cost. The leaking got so bad that I finally had to take action. I was prepared for the worst regarding the cost. I came across Arturo The Handyman Repairs on Yelp. The reviews seemed too good to be true. I concur with all of the 5 star reviews. I left him a voicemail. He returned my call. He just asked that I text to him my information and he would set up an appointment. I set up the appointment. He was running a little long on the house before me, but he texted to let me know that he's still on the way. This is forgivable because he is doing everything himself. He arrived and addressed all of the work that I needed done. He came in with a cost estimate that was surprisingly low. He had to leave temporarily to get some parts, but was back quickly and had all of the repairs done quickly and completely. No more leaks and the bathroom sink has water again. There was no upselling like the bigger companies typically do. I'm very satisfied and would call again if something else breaks. Thank you, Arturo! You were great!

    Pipe Dreams Plumbing - Chance Vanek the Owner and his shadow.

    Pipe Dreams Plumbing

    (338 reviews)

    I had an excellent experience with Chance and Michael at Pipe Dreams Plumbing. As a military family…read moremanaging a rental property from out of state, responsiveness and trust are incredibly important, and they exceeded expectations on both. When our hot water heater failed, Chance quickly assessed the issue by having our tenant send photos. He was able to determine that the leak was coming from the unit itself (not the pipes), which saved valuable time and avoided unnecessary delays. Although the initial installation timeline was about two days, I shared that our tenants have small children and asked if there was any chance for an earlier opening. They went above and beyond, contacting us the very next afternoon after they finished early for the day, and were able to complete the replacement ahead of schedule. Their pricing was transparent, the installation was efficient, and their communication was outstanding. We received updates via text, email, and phone. Michael sent a photo after the work was completed and also made it easy to handle payment remotely. Most importantly,I felt confident that they were taking great care of our tenants in our absence. It's rare to find this level of professionalism, service and integrity and I recommend them with complete confidence.

    I love Pipe Dreams Plumbing because I can count on them doing the job right the first time, having…read morereliable workers, and backing their work. The owner Chance is always great to work with. I have had them do repairs three times and the one time I did not, I regretted using a different company.

    Bumble Breeze

    Bumble Breeze

    (869 reviews)

    Immediate response, even though it was almost 8pm. Technician at my home 30 minutes later. I was…read moreafraid after the 112 degree day that my 18 year old AC was done. Nick brought it back to life and he provided a full review of my equipment. Nick exceeded expectations and so did Bumble Breeze! Mark was also excellent in sharing information on what a replacement would entail. Great team.

    During a grand opening of a local business, I entered a raffle for a free tune-up of my a/c at…read moretheir tent. I've received free tune-ups & quotes from a couple other businesses, but I've been seeing Bumble Breeze at neighbors' homes & was intrigued. I've been meaning to contact them for a 3rd perspective so the raffle win happened to be perfect timing. Jamal came out to complete the complimentary tune-up & the experience was superb! He took photos of everything he serviced, offered to have me tag along so I can understand the processes he was completing & thoroughly answered any/every question I had. His findings were similar to the other two companies I received two quotes from... a new a/c system is need (oy...). The difference was, he was very thorough in explaining why he felt the replacement was needed & showed concrete facts of why. Even emailed me a copy of his photos/videos and notes so I could show my husband when he got home. Jamal completed his professional service, made sure all my questions were answered and scheduled for me to talk to a manager abut options and pricing. I was hesitant to move forward, but the replacement was inevitable. I could have rode it out until the unit was on its last string, but this is Vegas. I wanted to be preventative. Plus, 3 neighbors' units crapped out within the month. I didn't want to be the 4th in the height of a hot summer. Queue in Larry. He was beyond professional. Personable even. I was ready for the upselling and pushiness, but the experience never came. He went over Jamal's findings with me once more. Explained his recommendations for new units & even suggested an extra vent install for better performance. The kicker? He didn't deviate from his initial guesstimated price as he continued to include various extras that would help us put our best foot forward. Who does that? Bumble Breeze apparently lol. After everything was said & done, I told him I wanted to talk it over with my husband & make sure we can afford the financing. No pressure or pushiness on his end. We even agreed on a date of no contact if he never heard from me to ease the indecisiveness. He followed up with me & offered an additional incentive where I couldn't say no. BumbleBreeze with the install, maintenance/extended warranties & extra razzle dazzle of free dryer vent cleaning and sanitization ended up being almost $10k cheaper than my other two quotes!! No brainer. We came up with a comfortable number, finance plan/budget and the appt for install happened in no time. Jesus & Curtis came in and completed the install. Just like Jamal and Larry, both gentlemen were courteous, professional & friendly. They were mindful of my home and their mess during the whole process. They kept me in the loop as the process went on too. They gave me a tour of the finished product & explained filters and my new thermostat. Curtis made sure any of my questions were answered and explained how beneficial the new unit will be overall before they left. They explained a tech will be in contact complete the process with a duct sanitization and cleaning as well as the promised free dryer vent cleaning. Devin came a couple days later to finish the job. Just like all the rest, he was professional, courteous and friendly. He completed the vent cleaning & sanitization process. He took before & after photos/videos that I got emailed a copy of for my records. He made sure the team prior was thorough with the initial tune-up, inspection and install. He even took a photo of the filter recommendation sticker on the unit while he was in the attic to make sure I had all the info I needed. He explained the duct maintenance schedule and went on his way. As a home owner, dreaded big purchases like a new a/c unit in Vegas is traumatizing sometimes. However, Bumble Breeze made this experience as positive as it could be. I see the reviews and posts about post-install trauma and maintenance. I'll definitely update my review if I experience anything negatory like that. However, from this current experience, I'm confident with my experience moving forward. Thanks so much!!

    Pure Plumbing & Air

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    (1.2k reviews)

    Southeast

    Travis at Pure Plumbing did an outstanding job when my water main line burst. After shutting off…read morethe water and doing some research, I contacted Pure Plumbing the following morning. They were able to send Travis, a journeyman plumber, out the same day. From the start, I was impressed by his attention to detail and ability to quickly assess the situation. I hired Pure Plumbing on the spot for the emergency repair and the full water-line replacement that I knew would eventually be necessary. Although the company was booked through the following week, Travis made it clear that he would personally start and finish the job immediately if that was what it took. The project came with several unexpected complications, but Travis remained calm and resourceful, brainstorming practical solutions for every issue that arose. After a tremendous amount of digging, much of it done by Travis himself, he successfully replaced the entire water main line from my garage to the street. Travis truly went above and beyond at every stage, from the initial emergency repair through each challenge that followed. Pure Plumbing also kept me well informed throughout the process and was extremely helpful in coordinating with my insurance claim. I highly recommend Travis and the entire Pure Plumbing team for their professionalism, responsiveness, work ethic, and excellent service. And restoration of landscape (sprinkler system, plant and decorative rock replacement) is amazing as well, sorry I don't have a photo of it at this moment.

    My husband and I have been using Pure Plumbing since the day we moved to LV in 2019. They are…read moreknowledgeable, honest, and worth every penny! We have decided to sell our home and with that comes the buyer's home inspection process. The buyer's inspector suggested that our double sinks were not up to code and required repair. To appease our buyers, I immediately called Pure Plumbing to correct the issue. Francis C. was dispatched to my home today in regard to the above matter. Turns out, the sinks are very much up to code. He took several pictures, cited plumbing code, etc. I was relieved that we did not require a repair and that Francis and Pure Plumbing was so honest with me. Francis provided me with documentation of his findings that I can keep for my records and also provide to the realtors/buyers. It has been a pleasure doing business with Pure Plumbing and I highly recommend them for all of your plumbing needs. I hear they have a top notch AC/HVAC division as well.(we never required their services for that though :) )

    Allstate Service Group - plumbing - Updated September 2026

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