1. The Watermark Hotel

    1. The Watermark Hotel

    0

    Tysons, VA

    Cancel

    Open app

    Search

    The Watermark Hotel

    4.0 (58 reviews)
    Open Open 24 hours

    Request information

    You can now request information from this business directly from Yelp

    The Watermark Hotel Photos

    Portfolio From The Business

    Sponsored

    Recommended Reviews - The Watermark Hotel

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Kelly B.

    This hotel is really nice. The room was very clean and spacious. 4 of us stayed in the room and had plenty of room. The breakfast buffet was kind of terrible and we did not enjoy it at all. Parking was 25$ a day which is a lot in my opinion. Especially when it is pretty far outside of the city. The hotel is really close to the metro station. There is a grocery store on the bottom floor. There are really expensive foods and drinks on the 11th floor at the food trucks and bar. The TVs when you went from the parking garage to the hotels were so blaringly loud.

    Vlora P.

    I stayed at Watermark Hotel for the first time this week. The atmosphere felt modern and welcoming and my room was incredibly spacious, with a separate bedroom, living room, dining room and kitchenette area as well as a balcony. Someone else who was also traveling at the same time mentioned they had two bedrooms and a washer and dryer! Also, everything felt fresh, clean, and high‑end. The breakfast, included with the stay, was a great selection and the bar area had plenty of places to sit as well as some signature drinks. I also understand there is a speakeasy at the hotel but unfortunately, I was only there for one night and didn't get a chance to even look for it. I will however definitely check that out next time. As far as location, seemed like a pretty bustling area with plenty of places to eat in close proximity. There is even a Wegmans right below the hotel. Super convenient! I'm also looking forward to going back when there is not snow on the ground to enjoy the perch, which is an outdoor area off of the 11th floor that has mini golf, food trucks, a beer garden. There is only one confusing thing that I wanted to mention, and maybe this is just me, but it seemed like if you were on the street level it's not intuitive where to go to enter the hotel. I think that could just be better marked. Walking across the street I was told to enter through the perch entrance which I definitely would not have thought to do without being told specifically. Overall, I definitely would recommend.

    Bathroom
    Carolyn B.

    Wow what an unexpected great stay! Went for a work function and it was a very nice hotel. Clean, spacious and very comfortable. I would definitely stay here again.

    1 bedroom King Suite.
    Stacy M.

    I would have given this hotel five stars, but there were a few minor issues. Overall, the property is absolutely beautiful! We stayed for the weekend to celebrate our anniversary, and I reached out before our arrival to see if they could enhance the room with balloons and champagne. They went above and beyond, truly exceeding my expectations. A special thank-you to Bernadette, Sheila, and the rest of the front desk team; they were all wonderful. There was one staff member whose energy felt a bit off at first, but after speaking with Sheila (the manager), her attitude noticeably improved. Overall, I would definitely recommend this hotel. Pros: * Stunning ambiance and beautiful rooms * Lovely hotel aesthetics throughout * Breakfast included * Shops and restaurants within walking distance * On-site dining options Cons: * Parking garage can be a bit difficult to find * No bellhop service, so you may have to make multiple trips if you have more than one bag * Beds are slightly firm * WREN restaurant is open in the middle of the lobby rather than in an enclosed space

    Desk
    Steph E.

    I Could Live Here! This hotel was beautiful and super clean! They staff were friendly and the wagyu burger was amazing! The guy is in the process of being remodeled but they did a great job of keeping it clean and the construction separate so you can still use all of the equipment and they have lovely chilled towels. I didn't want to leave!

    Entrance hallway in room
    Andrew D.

    Absolutely love this hotel! Perfect for going to a show at Wolftrap, Capital One Hall or shopping at Tysons Corner! We have a suite with so much room. Bedroom with TV set in the wall. Living room with bigger tv. Partial kitchen with large fridge (for a hotel), microwave, coffee maker, etc. Bathroom has walk in shower, no tub, but spacious. Great restaurants on property. Front desk staff are very friendly. Nice little necessities shop. Walk out to putt putt, brewery and food trucks on 11th floor roof. No pool. Breakfast is in the Aviary on 9th floor. Delicious hot and cold options, included in room rate. Dog friendly too! It is right across the street from the McLean Metro station which has a shuttle for Wolftrap! Very convenient! We have stayed here a couple of times so far and we love it!

    Michele M.

    Beautiful hotel, right in the center of Tyson's area. Very large and modern. Check in and out was easy. Very secure as you can not get on a floor without your key. At the outside of the elevator you swipe your room key and select your room number, a letter will light up telling you what car to get into. I was surprised with all the floors how little wait times there was for your elevator to arrive. I was in a two bed queen suite. The room was very nice, very comfy bed. Great area to work in, fridge, safe and microwave all in the room. They offer a free breakfast Buffett which was very good. Not just a Continental breakfast, there were tons of options something for whatever anyone would have a taste for. Had a work out as well while here, the gym located on the 25th floor was nice. New equipment, filled with treadmills, elliptical, stair master, bikes and a full weight area. The lobby has a very large area with a bar and tons of tables and sitting area where each section had TVS. Definitely would recommend staying here if in the area. Lots of food options within walking distant. For my Buffalo locals there is a Wegmans attached!

    Living room
    Dan T.

    Hotel was amazing! Lobby is on the 11th floor with Wegman's on the street level. Friendly service, high end restaurants, lounge, beer garden, lunch trucks, putt putt and walkway garden are on the lobby floor. Room was new, clean, spacious, nicely decorated and bed was very comfortable. Complimentary breakfast was great! We had an exceptional experience and will definitely stay here again!!!

    The perch area
    Trish K.

    DANG! What a steal in NOVA. The room was huge. I liked how it comes with a microwave, fridge and sink. And don't forget - Wegmans is below the hotel!! It's got a really cool outdoor space for the kiddos to run which is right next to star hill. The food trucks and drink stand looked nice but we didn't eat. The room was very clean. Bright and open! The elevator is controlled by the key. The hit was breakfast! DELICIOUS. Stuff for everyone to eat. It's right next to the sliver line. Close to the capital one center. And the price is right! $25 for parking though!!

    Breakfast time
    Chelsea A.

    Honestly this location is supreme. Close to the highway, right above the McLean metro, right by shops and stuff like how more convenient! And connected to the hall where all the shows are. It's perfect! We paid for parking well my bf did and that made it super easy. Garage can be hard to find though. Breakfast did what it needed to and also the place is pretty. Lobby on 11 and we stayed on 18 so felt high and mighty. The rooms are set up beautifully! I love how the bedroom and like lounge area is separate. The bathroom is a great size! Like definitely pretty rooms! Food availability in some of the surrounding places up to 1am and they have spiked toddys! Came to see a comedy show so stayed here and honestly was an amazing decision! Would love to stay here again. I will say when the room was cleaned they took the towels and stuff that were used but didn't replace the wash cloths... so being naked and realizing there are no wash cloths in your room can be annoying esp when it's 730am and you're already rushing to work :) didn't have time so used the hand towel smh. Also not sure that the vent in the bathroom works so took a while to clear out the steam and be able to use the bathroom after the shower (so don't choose room 1805!) Called around 330a for an extra blanket because there's none in the closet and was told there's no one able to bring it which I wasn't surprised by but with all this space in this room including a full couch I don't understand why there wouldn't be a spare blanket in the room. Overall a great place!

    Haley Alyssa J.

    I stayed at the Watermark Hotel for one night for business travel. It is a beautiful new hotel with exceptionally large, well appointed rooms and excellent amenities. I did have a small snafu with the incredibly efficient housekeeping clearing my room before my official check out time, which led to some small personal items like food being discarded, but they were very apologetic and offered to replace it. All the rest of my interactions with staff were wonderful and very accommodating. I had requested an early check in and was able to get into my room at 10am rather than 4pm. I stayed in a junior king suite which was over 500 square feet and featured a large bedroom with flat screen TV and double closet, a living room with a sectional couch, flat screen TV, lounge chairs, and a workspace, a small kitchenette, and a large bathroom with a walk-in rainfall shower. It was immaculately clean, very modern, and comfortable. I also took advantage of The Wren's bar and lounge area in the lobby, which was beautiful and offered top-tier service. My one complaint is that the building is extremely confusing to navigate from the outside and in the parking garages and could desperately use better signage. The building is shared with the Capital One Hall events venue, The Perch restaurant and beer garden, and a Wegman's grocery store. If you are not familiar with the area and the building it is very easy to miss the hotel entrance, especially with the first 8 floors being parking and the lobby being on the 11th floor. I found myself using the wrong set of elevators multiple times, which was frustrating when wheeling around a suitcase.

    View from Star Hill Biergarten side
    Moe P.

    This hotel is beautifully designed, clean and the staff is friendly. We were really impressed. We've stayed here 3 times so far and have not been let down at all.

    Room 1809. Living area and wet bar.
    Christine K.

    Really stunning hotel and room. If we had small children, I would request a room not facing The Perch. We stayed a Saturday night and they had a live band playing until a little after 10:00. The ac unit was a bit loud but it didn't bother me as much as it annoyed my husband. There are two TVs and a very nice sitting area. They provide a hot breakfast in a very nice setting. Waffles, scrambled and hard boiled eggs, bacon and sausage, fresh cut fruit, yogurt, and oatmeal. I enjoyed the stay overall.

    Breakfast buffet

    See all

    5 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    26 days ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Lauren S.

    Lauren S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Lauren S.

    Lauren S.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Stacy M.
    1
    87
    202

    10 months ago

    Business owner information

    Photo of Lauren S.

    Lauren S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Be C.
    485
    296
    1341

    7 months ago

    Business owner information

    Photo of Lauren S.

    Lauren S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Wesley S.
    445
    7
    12

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Lauren S.

    Lauren S.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Moe P.
    20
    137
    99

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1

    3 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Lauren S.

    Lauren S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    It's their way or the highway. Please don't ask for anything, their favorite response is no. Very cold service not welcoming

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Foring A.
    88
    171
    279

    4 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 2

    Ask the Community - The Watermark Hotel

    Review Highlights - The Watermark Hotel

    The hotel is also in the same building as a new Wegman's and the Capital One Hall, a music and concert venue.

    Mentioned in 6 reviews

    Read more highlights

    McLean Community Center

    McLean Community Center

    (7 reviews)

    We recently enjoyed a fun cooking class at the McLean community center. All the staff we may were…read moreextremely friendly and helpful and the building is a great place to take classes or just relax as we saw a student doing. The professional kitchen was a clean and roomy enough environment for eight people plus a chef to whip together a fun communal dinner. We look forward to taking other classes soon

    I came here on a Sunday with my daughter, son-in-law and grandchildren for a special event. It was…read morethe 11th Annual McClean Chocolate Festival on January 29, 2023. I was impressed by the size, cleanliness and functional layout of the community center. There was convenient & easy parking and a large lobby area that draws you back towards diverging hallways with a series of large adjacent rooms for holding community activities and events. For the 2023 Chocolate Festival there was a whole hallway of rooms where the vendors were displaying their delicious chocolate candies & treats that they had for sale! It was a very organized event. All purchases being made with tickets that you bought from the cashiers at a long table in the lobby just around the corner of the hallway. Down the other hallway was a special room set up as a children's game room with arts & crafts and Legos for the kids to build with. My grandchildren loved it! There were benches for relaxing on conveniently placed by the bathrooms. We sat there and shared some of the chocolate treats that we bought! That same day a flute quartet was providing music for the visitors. This was a super fun event. I would gladly return to this venue for other family themed activities. The spirit of volunteerism was also clear for all to see from the high school students in the game room and the adults selling the food and raffle tickets! until next time be kind to each other. #mccleancommunitycenter #familyfun #mccleanchocolatefestival

    The Tower Club Tysons - Taking in the view. J. Thompson.

    The Tower Club Tysons

    (55 reviews)

    Lovely event space for meetings, social events, etc. Perfectly situated in Tysons corner…read more Networking friend invited me here yesterday for a cigar and wine sampling. She's a board member. They had a really nice spread laid out including lamb chops, crab balls, beef meatballs and assorted salads and such. Those meatballs on toothpicks were really good too (definitely not the frozen ones you generally see in such spaces). The food was particularly well done - you could even taste the mint in the lamb. I've been here a couple few times over the years and I enjoyed coming here last night. I had a sampling of a bourbon and did a red wine which both were nicely done. (dude gave me an extra helping of the red wine) We smoked cigars out on the balcony deck and chopped it up for a bit. All in all it was a good night. Highly recommend this place for convenience, for sure.

    Friday, 9/27/24: Dining in the Dark: A Unique Blindfolded Dining Experience at The Tower Club…read moreTysons Corner. Hubby's Birthday dinner. An EXPERIENCE is a better word. I highly recommend this event. EVERYTHING went well. TWO thumbs up on the service, ambience, food ... It was organized and engaging. Fun fact: the menu changes so you can go again and again without being bored by the same menu. Check out the few pics I'm willing to share to avoid revealing too many details so as not to ruin the experience for you. Just trust me, GO and tell them you saw it in Yelp! (https://feverup.com/m/179034)

    Level 99

    Level 99

    (48 reviews)

    $$

    Attended a work event here, and it was so much fun! We had to break into teams of four so everyone…read morecould have an engaging experience. We spent two hours playing games that challenged you physically, mentally, or in skill. Some rooms: if you don't read the instructions within five seconds YOU WILL LOSE. So, read those instructions before entering a room. After the games, we had pizza, salad, treats, and unlimited soda at the bar. The ginger ale here is wonderful. I don't know why, but it's refreshing. This is a great team-building activity for friends, family, or co-workers. I was having so much fun I didn't want to take pictures and miss anything. A great way to go phone-free for a few hours and live in the moment.

    As someone who's been to level 99 twice, I feel like I understand how it is that you have to…read morenavigate it. 2 hours gets you enough time to like dip your toes in many of the rooms, but I'd recommend maybe the 4 hour or full day to try every room ( if that's what you want to do). Level 99 isn't good at telling you what to do, so make sure for each room that you click on the hints so you have a better understanding of what it is you should be doing. Sometimes you may need to do a room multiple times to actually understand the objective, which is why like the 4 hour worked for my 2nd time because I was able to either have a semblance from the first time or know to check the hints. Perfect group for a room is like about 4 people so everyone can do something and contribute. I love love love the different kinds of rooms from more physical based challenges like trying to climb a horizontal rock wall and hit buttons to communication ones like directing someone to move a ball through a maze to silly ones like using the walls to spin the floor to match colors, and so many more (building the highest tower, using massive chopsticks to grab balls, etc.) Def would love to come back

    Perch Putt

    Perch Putt

    (64 reviews)

    I really love this place! Me and my boo came on a Sunday and it was nice outside perfect weather…read moreand it was packed! I really love they had to areas one with food trucks and the bar. And the other side had more of a pub type feel bar and finger foods. Because this is on a rooftop the views while golfing is beautiful. We tried the food truck with the tacos and they were really great. The bar had a nice selection so you can get wine, beer, and an assortment of mixed drinks. And they are strong! Lol After we played a game of golf and went to the other side where we played a game of I think it's called hackey sack? Then we called it a night. I really enjoyed this and can't wait to go back!

    I took my team on a team outing with around 24 people. It came out to about $95 per person. At…read morefirst, when we were emailing the lady, it seemed a little sketchy, but overall the experience was great. I just wish they had a better drink selection, including hot coffee, since they didn't have it the last time. I got the Korean bowl from the food truck and it was really good. The fish waffles and ice cream were also great. The mini golf is very unique because it's on top of a building, which is pretty rare. I received a lot of compliments for choosing this place. The layout of the mini golf course was great, and it was really fun spending time with colleagues. One recommendation I would suggest is providing paper bags for anyone who wants to take food home, since we were given two tickets to purchase food.

    Staybridge Suites Tysons - McLean

    Staybridge Suites Tysons - McLean

    (57 reviews)

    $$

    My husband and I stayed overnight at a Staybridge Suites in McLean on a Saturday night in…read moremid-April, 2025; our adult daughter and her husband booked a separate room. We were on our way to a wedding in Potomac, MD on Sunday, and the closest hotels were in Tysons Corner VA or Bethesda MD. We selected this hotel primarily because it's an IHG hotel (where we have platinum membership in its reward program), its location, and very good review profile. This hotel offers apartment-style hotel suites with full kitchens, free wifi, and 42" HDTVs, and includes a free breakfast buffet. The website indicates that the hotel also offers 24/7 laundry, a fitness room, and seasonal pool but, while useful, we didn't use any of these. We were very pleased with our selection. The hotel was beautifully appointed and spotless, and it was clear that thought had gone into providing what travelers were most likely need. Our suite was huge, with two separate areas. One side included the sleeping area and the bathroom, while the other side was the kitchen and sitting area with TV. (Note that there are different room types. Our daughter and SIL said that their room was smaller). Check-in was effortless, with everything already ready upon our arrival. The check-in receptionist was friendly, and offered good recommendations for local restaurants. The breakfast buffet offered many hot and other choices, including scrambled eggs, sausages, diced sweet potatoes, hot waffles, oatmeal, breads/bagels/scones, fresh fruit (apples, bananas, oranges), and beverages (coffee, tea, juices). Foods were replenished regularly, except for the orange and pineapple juices (both of which dispensed only water). The neighborhood is urban, but the hotel is quiet and offers parking ($). There are walkable restaurants nearby. Our rating for this hotel would actually be 4.5 but a round-up to 5.0 seemed more appropriate than a downgrade. A few small things, the first two of which are related to communication. (1) we were surprised by our final bill which included a $10 charge for parking. While we were asked at check-in whether we needed a parking pass, it was never mentioned, and should have been, that there was a charge for that parking. (2) we're platinum members of IHG's Rewards Program, which is usually acknowledged at check-in with an offer of 500 loyalty points or a snack or drink. While not mentioned at check-in, I did find later that our account was credited with 500 points. (3) I had been sitting on the chaise lounger in the bedroom area, elevating my feet after a long drive. My husband called from the other side of the suite, and I swung my legs to get up to go there. This caused me to fall with a hard thud. It turns out that what I thought was a one piece chaise lounger (as in the living room area) was actually a chair and ottoman that fit together. When I tried to get up, the ottoman rolled and I fell between the two pieces. Not a major injury, but I do have some black and blue marks. I guess I should've turned on a light!

    I couldn't wait to get out of this hotel. Super dirty, super old, not very friendly staff, the…read morebreakfast is so unhealthy with very limited options, the gym and laundry room not well maintained and not very clean. Overall the vibe is very depressing and the worst part is that no one really cares about you.

    The Ritz-Carlton, Tysons Corner - The Ritz-Carlton, Tysons Corner welcomes guests for a luxury stay in Northern Virginia.

    The Ritz-Carlton, Tysons Corner

    (360 reviews)

    $$$

    My family really enjoy staying at this Ritz Carlton. Conveniently located in Tyson's, right by the…read moreGalleria Mall, there is so much to do on property and off. My son loves the Game Center that has X Boxes and some kids' activities little ones. Also an awesome to check out is the pool and hot tub. There is life guard present and there's even flavored water dispensers there. We have only tried the room service for dining, but I really want to dine at the restaurant on property the next time I stay at this Ritz.

    I am writing this review on behalf of my parents - although, this isn't entirely based on hearsay…read morebecause I have stayed in this hotel a few times myself. As a family, we adore this particular Ritz Carlton in Tyson's Corner. It's probably our favorite hotel collectively - you can't beat the amenities, the service, the staff, and the location. My parents have consistently gone back to this hotel for a yearly weekend getaway consistently for nearly 20 years, continuing to choose that hotel despite the ever-changing landscape due to COVID. Therefore, it is with great disappointment that I write this negative review about this hotel because it has truly served us well over the years. My parents booked a weekend trip from November 14th through the 17th in celebration of my mom's birthday. Unfortunately, my mother came down with COVID-pnemonia that week, showing symptoms on the evening of Monday Nov. 12th with an official diagnosis by the evening of Tuesday Nov. 13th. Realizing that they could not travel under such conditions, my father canceled the booking for their weekend trip via the website on Wednesday, Nov. 14th. While he was able to cancel the trip, the company withheld a 500 dollar, non-refundable charge because it was 'not within the three day limit' as stated on their website. Now the problem here is this - what constitutes as three days? Are we talking a full 36 hours here or are we talking three days as counting by fingers? Because the trip was canceled Wednesday morning with a 4pm Friday arrival - Wednesday, Thursday, and Friday are three days. I hate to cherrypick the Bible (although it is common practice these days), but if we're going by Jesus' rules, he died on a Friday afternoon and was resurrected on a Sunday morning, and it constitutes as three days by church law - but apparently, this timeline is not good enough for the Ritz Carlton. Believing this was unfair, my father called the hotel themselves and explained the situation - they are longtime customers, my mom was nearly hospitalized due to Covid, they had a doctor's note as proof, is there anything they could do to lessen this exorbitant cancellation fee? The staff's answer was essentially "apologies, but no." The staff said my father should have called the hotel directly instead of canceling it online and they could have done more for them, and that it actually wasn't three days but more like two and a half, and the charge would unfortunately stay. Now, we understand that hotels are subject to inflation and economic woes due to the state of the world, and some sort of penalty due to the cancellation is understandable - but let's look at the facts here. My mother was diagnosed with a highly contagious virus, and they did the right thing by canceling their trip a few days before as opposed to risking several people in the hotel. This was not a morning-of cancellation - this was a cancellation on Wednesday for a trip that technically wouldn't begin until check-in time at 4pm on Friday. Was there absolutely nothing the management staff could have done to rectify or soften this blow? If removing the fee was out of the question, there are other things the management could have done instead of saying "sorry, not sorry" about the 500 dollar charge. They could have offered a voucher, or a credit for rebooking a different weekend, or offered free dinner at one of their restaurants - something to make up for this loss. My parents would have accepted any of these things - because really, THEY are the ones missing out here - no trip, a terrible illness, and out 500 dollars because they did the right thing by canceling. To me, this is just poor business practice. It is important to reward loyal customers, and the Ritz-Carlton is supposed to be the height of luxury - and yet, apparently the 500 dollars is more important than maintaining a 20-year long relationship. It's truly disappointing. The irony is that the Ritz Carlton has a '$2000 rule' to make guests happy, but apparently they need my parents' 500 dollars in order to make this golden rule work for other customers.

    The Watermark Hotel - hotels - Updated September 2026

    Loading...
    Loading...
    Loading...