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    The Wedding Linen Company

    4.4 (68 reviews)
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    Services - The Wedding Linen Company

    Party equipment rental

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    Matte satin blush cocktail linens with ivory curly ties. My fave.
    Angela A.

    If you want the best in the industry, look no further... There's a reason why TWLC is on the top of the list with coordinators and pretty much all venues. Owners, Malia & Oscar take pride into their products and service. Everyone from their office staff, Kandis & Brandie, to their on site setup/breakdown team is always on top of their game. The most efficient, on time team ever! I've been in the wedding industry for almost two decades now. They literally are the only linen company that I don't find any imperfections. Why? Because they catch it before they bring it place it. The quality of their pipe/draping, linens, chair rentals and chargers are in top notch shape. I am so thankful for this company and team as they've made so many of my clients happy. Thank you to TWLC for all you do!

    Allyse C.

    The wedding linen Co team was a breeze to work with! They provided our linens and chairs for the wedding and they worked well with our venue for a seamless set up and break down! Linens and chairs arrived cleaned and steamed and would definitely recommend them!

    Total to rent 24 chairs is $913; they charged us an extra $216 (second line item: 24 x $9=$216, but it shows $468)

    Disclaimer: this review is not based on linen services provided as we had canceled due to covid restrictions. This is about their customer service. TL;DR: There are other vendors to choose from that are a lot more understanding and reasonable during these uncertain times. Don't let yourself fall into our situation. Our wedding was completely botched by covid due to the restriction in Hawaii that limited gatherings to 10 indoors, 25 outdoors per the spike in the Delta variant. Hawaii always had very low cases and strict travel restrictions to curb covid, so this came out of the blue for everyone. We had ~100 guests. Due to this, we had to make our ceremony virtual, and canceled our entire reception. This was a really sad and stressful time for us. For the Wedding Linen Company, we had already paid 50% of our invoice ($2,100 of $4,200) for ceremony chair rentals and reception drapery. After the covid restrictions, they quoted us 24 chairs with chiffon for $684, and another $250 for service fees (see invoice attached). In addition, they had charged us an extra $252 on the invoice due to an "oversight". If we had not looked at the invoice carefully, this would've just been added to our bill. So their quote to rent 24 chairs + chiffon weave + service fee came out to $914. Also, they hold your full credit card number + expiry date on file which is a big security risk, and allows them to charge the card anytime. They'll automatically charge the remaining amount on a certain date before the wedding, but they will not make unauthorized charged. Our planner thankfully was quick enough to let them know not to charge the remaining amount (recorded at the bottom of the attached invoice), or else we'd lose even more. Sensitive credit card info should be redacted on receipts and invoices. I don't know if or when they'll delete my card info. Even if they corrected their oversight, we didn't think this was worth it because we only needed 6 chairs and we can use ones from our hotel for free, so we asked to cancel the order and refund our $2,100. This is the response we got: "... Unfortunately, we are unable to refund your full deposit. Similar to the hotels, should you decide to cancel altogether, we are losing out on the opportunity to serve another client as we have reserved the date for you. Other clients have been moving forward with their events although having to downsize, still giving us the opportunity to serve them. However, you are choosing to cancel our services altogether.... although there are gathering restrictions put into place, Covid is not an unforeseeable circumstance. Therefore, the vendor cannot be expected to absorb the loss in its entirety. The client also accepts risk when booking and agreeing to terms of the contract..." Our hotel venue (who held our ceremony and reception deposits) gave us a full refund for the reception and still gave us concessions when we haven't met their minimum, which was amazing customer service since this entire situation is already super stressful for us and our planner. Other vendors were all understanding as well and gave us full refunds for canceled /downsized portions. In the end, the Wedding Linen Company decided to give us 50% refund for any portion we did not use, which we appreciate but is not nearly as flexible as other vendors. If we were to use their service, we would end up paying ~$1,500 for 24 chairs with chiffon + service fee + forfeited deposit. So we canceled and lost $1,050 instead, with no service yet provided to us. The cancelation contract contained a clause that said the customer "shall refrain from making any false, negative, critical or disparaging statements, implied or expressed, concerning the other". This is a how they try to keep you quiet if they realize you might write a bad review. No other vendors had ever made me sign a similar clause. This is a portion of the cancelation contract, there were many other clauses. UPDATE: The Wedding Linen Company has threatened legal action against us for writing this review: "We are prepared to pursue legal action to recover damages including the portion of the deposit that was refunded as a part of the executed Cancellation Agreement. To avoid legal action, we respectfully request that you remove or revise your Yelp review immediately to include true and accurate information according to the executed contracts." Threatening customers to take down honest reviews is just *facepalm*. We've made multiple edits at their request to keep our review "true and accurate" to their standards, eg. Changing "24 chairs" to "24 chairs + chiffon + service fee".

    Dark green sashes from The Wedding Linen Co. (Napkins from Hale Koa)
    CJ C.

    Love the team at The Wedding Linen Co.! To be honest, I only really went with them because they're the only linen company I contacted that had the color sashes I wanted (dark green). Price point was about the same as other companies, but you could tell they are extremely professional in their communication and brand compared to others. Their website makes you feel like they have everything you need for the elegant and dreamy wedding you want! I made an appointment to see their showroom and they had great advice in helping me choose the right linens for my event. Whenever I made a small change afterwards through email, like second guessing my choice of linens, they were fast and eager to send me photos of their products and change my order when I wanted. I also had my wedding at Hale Koa and that venue has a shorter set-up window than others, but they are used to it and made sure everything was ready by the time needed. I definitely recommend them and would love to work with them again for other events!

    18' ivory sweetheart pipe & drape + mahogany chiavari chairs with cushions

    We rented items from The Wedding Linen Co. for our wedding at Aulani because they are a preferred vendor, and we're so glad we did. We walked into the reception ballroom and were blown away. When I first started planning our wedding, I had no idea small details like napkins and chargers would matter in the grand scheme of things. However, it was truly the little things that brought everything together. I also appreciated how responsive and professional Kandis was whenever we corresponded.

    Celestine P.

    Oscar and his team are so excellent to work with for linen rentals. Even though we didn't have much focus on the fancy things they offered, they gave me a very in depth consultation and helped me get exactly what I needed from them (setup/tear down for tableclothes and napkins). I'm always concerned that my choice will be tacky, but they helped me guide my choices to fit everything else I had going on in the wedding and ensure that it all looked gorgeous. They even helped out with some last minute changes we needed to make after discussing setup at the rehearsal. If you're looking for a worry-free consultation, setup, and teardown, The Wedding Linen Company is the way to go.

    sloppy chair covers. NOTE the legs showing on the bottom of the chair, the seat part of chair, and sloppy sashes falling off.
    Kainani C.

    I would give ZERO STARS if I had the option!!! AND we used this vendor at our wedding! We had originally hired another chair cover company to take care of our chair covers for our wedding day. After hearing that the other chair cover company had chair covers that were short (showed some of the legs on the bottom of the chair), we decided to switch companies. I switched companies and ended up paying about $400 more to this company for their services. I had heard bad things about this company from other brides, but decided to go with them since my wedding coordinator/florist and Koolau staff recommended them. Keep in mind that they are also Koolau's MAIN linen vendor. So, I thought, their chair covers HAVE to fit because they are Koolau's MAIN linen vendor! We also went to their weird showroom in a warehouse in Kakaako to check it out and they showed me and one of my bridesmaids their chair cover and exactly how it would fit on the chair. It fit great in the show room! It fit great in their show room, but NOT at Koolau. On my wedding day, I was extremely disappointed by their product quality. The chair covers DID NOT FIT!!!! They were too short (showed at least 2 inches of leg on the bottom of the chair) and did not fit the chair at all. The chair covers did not fit around the seat part of the chair and lifted on its own and even more when my guests sat in them. Because the chair covers did not fit, the pretty sashes that I paid EXTRA for, all became loose and pretty much fell off on their own at the beginning of the reception. VERY POOR QUALITY AND PRESENTATION OF PRODUCT! Overall, the chairs looked very sloppy and cheap! I contacted the company after my wedding via e-mail TWICE and did not hear back from them. My wedding coordinator told them that I would be upset and to expect an email or phone call. Now, it seems that they are avoiding me! They are very diligent about emails and phone calls when you are a pending customer, but I guess they don't give a crap about you once your wedding is done and they don't care much about their reputation and quality of service. What's even funnier is that they keep sending me emails asking me to rate their company and write reviews. HA! I asked them to respond before I wrote this review, but I received no response at all! I provided pictures of the sloppy and cheap looking chair covers they used at my wedding. Do NOT waste your money with this company. If you are going spend more out of your precious wedding budget, go with a company with a better reputation!

    Allyson K.

    The wedding linen company was so easy to work with! Everything there is so beautiful there, and they did an awesome job at setting up for our wedding reception, we loved the lavender napkins with the ivory table cloths Our reception looked like something out of a dream!

    Inthira M.

    When I was initially looking at different vendors to provide linens for my wedding I shyed away from CCE because of the bad reviews on Yelp. I had a couple of consultations with other people, but I just never felt like I found the right company. So, against my better judgement, I set up a consultation with them and then was so impressed that I immediately put down a deposit for their services later that day. This is one of the rare times that I'm actually glad that I did not listen to the other reviews. Don't get me wrong, I know that no company is without its bad days, but in my case, they were having an amazing day the whole year I was working with them! What made me choose CCE was their variety in linens and the price. Because they are a national company their prices are slightly cheaper than the vendors that are just strictly in Hawaii. Since I wanted black tablecloths I was also looking for different types of textures and CCE provided me with many different options. They also work with an outside company that does uplighting and for the whole room it was only $300 (which at other places would have been minimum $500) and because they were running a promotion I got a discount (who doesn't like a good deal!). This just seemed like the best possible company for me to go with. Karen and the staff at CCE were always very prompt in emailing me back and even when I kept adding last minute chair covers and a few extra table cloths they were still very accomodating. From reading past reviews one of the Yelpers said to make sure everything was documented and to make sure they know exactly what you ordered and it is set up exactly how you wanted it to on the day (which I think is always best to do with any company) so when I would follow up with them I would attach pictures to my emails and I was as detailed as possible. Well, it worked! Because on the day the place was perfect! I snuck into the ballroom before any of the guests got to go in and I was just in awe. They got EVERYTHING correct and it was the most gorgeous ballroom I've ever seen! I got so many compliments from my guests and to this day, I'm just so thankful that I went with them. One pointer, if you want things to be exactly how you envisioned don't go cheap and say you'll set up and break down the linens. It's like $75 extra-- just let them do it to avoid any problems! In the end, it will be less of a headache and, besides, don't you want to just enjoy your day?

    Our wedding ceremony site with the Chiavari chairs we rented.
    Joanne B.

    We didn't hire Chair Cover Express for our wedding reception chair covers, but we did hire them for having the lowest cost in the Chiavari chairs I really wanted for our garden courtyard ceremony. We got married at the Halekulani garden courtyard two months ago and they have a very strict policy about not allowing more than 50 chairs on the courtyard for the ceremony, no exceptions. This bummed me out considering we had 130 guests at our wedding, but at least our ceremony only lasted 20 minutes at most, so it was't too much of an inconvenience for our guests that weren't able to secure a seat. Anyway, my wedding coordinator referred me to Chair Cover Express since a competing company that I almost hired for the chair rental charged five bucks more per chair. Renting from them was an easy task, I sent an email to them and received an email back from Malia with more info about the rental. This was probably the most simple task I did of all the wedding planning we did. Juggling around tasks between seventeen different vendors for our wedding was pretty crazy, but coordinating the chair rentals was super easy. Once I secured the date and sent over our signed contract with a 50% nonrefundable deposit, all they had to do was show up the day of our wedding, set up the 50 chairs and return back to pick them up. They did that without any issues, at least I wasn't aware of it since that's what my wedding coordinator was responsible for the day of. The hotel provided their own, white wood folding chairs, but the mahogany Chiavari chairs we rented just made the overall vision of our wedding day ceremony complete.I'd recommend their services for these chairs in a heartbeat if you're in search of renting some yourselves for your big day. The rental includes the chair pad, unlike some of their competitors that have the nerve to charge two dollars more per chair pad on top of their already inflated rental fee.

    white polyester chair cover with grape satin sash
    Jamie T.

    Chair covers were a luxury we added at the last minute. Most places charge $5+/chair, but Chair Covers Express was a little cheaper (beware that prices in Hawaii are higher than those posted on their website -- don't you hate that?!). I decided to have friends and family help with the set-up to save a little more money. Looking back, it probably would have been easier to just have Chair Covers Express set it up for $1/chair. When we went to the warehouse, we compared the satin and polyester chair covers. We decided to go with the polyester because I liked the look better, it wasn't as slippery, and it was cheaper. We also looked at the sash colors -- I immediately saw one on the shelf that jumped out at me because it was close to our hard-to-match wedding color (kind of like an orchid purple). The only problem was that we couldn't find that color in he swatch book, so we weren't sure what the name of the color was to place our order. The guy helping us made some calls and we found out that the manufacturer sent them those sashes by mistake and it was not supposed to be in their inventory. They did not have enough for our party and no other warehouses had that color. They suggested I alternate 2 colors, but that wasn't the look I wanted, so we decided not to get chair covers. A couple days later, I got a phone call from the corporate office. They had heard about my dilemma and said that they would contact the manufacturer to have more sashes made for me if I was still interested. Yay! I love good customer service. We went ahead and placed the order. A couple weeks before they event, they contacted me for a final count of chairs and we arranged the pick-up time. The chair covers and sashes were clean and in good condition. My wonderful friends set them up for me, and they looked great! They really transformed the ballroom and made it look a lot more elegant.

    from their showroom
    Jen K.

    Chair Cover Express is the hardest business to find. You go all the way west on the H1 and exit at the last exit, and then meander through some industrial park where all the buildings look alike. You think you found the place but there are no signs anywhere. You peer into the window of what is supposed to be Unite 102G and the door opens. Shriek! Shannon was very nice to explain everything about chair covers and sashes. They have all kinds of colors for sashes and two basic types of chair covers (satin, polyester). They also do table overlays, tablecloths and napkins. Everything is a on a per-chair fee basis, even the set-up. Not sure about their performance on Game Day, but i'll have my friend report back to you on that.

    Michelle C.

    My mother in law rented the seat covers from here for our wedding in a short notice. They weren't available to help us setting up, which was understandable since it was last minute. But they did allow us to pick up the seat covers days before and taught my sister in law and mother in law how to tie the bows.

    White Spandex Chair Covers

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    13 years ago

    Absolutely fabulous, affordable options . I would recommend to get the draping and the crystals for any event. It adds a beautiful touch.

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    8 years ago

    So happy we went with their gold chiavari chairs and beautiful linens! Everything was in tip top shape also!

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    Ask the Community - The Wedding Linen Company

    Review Highlights - The Wedding Linen Company

    Kandis and Oscar were the only names I got, but both of them with their entire crew were absolute aces!

    Mentioned in 10 reviews

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    The Wedding Linen Company - partyequipmentrentals - Updated July 2026

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