Good afternoon. I am struggling to put my thoughts into words due to the devastating experience we…read morefaced during and after Sunshine's appointment last week. With a family member sick every moment is traumatic, and unfortunately, Tuesday's difficulties were compounded by the insensitive treatment we received. Upon arrival the vet Tech's comment caught us off guard. When my husband explained that our indoor cats were overdue for vaccinations this year, she responded by saying it was "illegal" offering vaccinations services on the spot. I clarified our intentions to vaccinate in the future but not that day, which unfortunately set a negative tone for the rest of the visit and left us feeling judged. During the visit, the vet told us Sunshine's pulse was racing and said it was unusual, recommending an x-ray and ultrasound to rule out heart issues. When I explained that my baby was clearly scared, she disagreed, saying it couldn't be solely nerves causing the rapid pulse. This is quite concerning especially since she made the diagnosis without using a stethoscope. During our call today she said she did have one in the back. When pressed further she said I had one in my palm that you did not see and did it in the examination room. Which one is it??? Before each trip to the back, I requested to accompany Sunshine to keep her calm, Considering the vet had already noted her rapid heartbeat earlier. Unfortunately, I was denied and she had to endure the blood draw and treatment alone without any comfort from her family which will forever weigh heavy on my heart. I believe the underlying issue stemmed from the vet's apparent frustration with us seeking a second opinion from a family member who's also a vet tech. When I mentioned this concern, the vet in question claimed I couldn't hear her while I was on the phone. Which doesn't make since three other people in the were actively listening to her. ( My mother, husband, and son ) My main concern is that when I followed up on Friday after noon which was three days later per your instruction, to report Sunshine hadn't eaten. I asked if we could PLEASE bring her in immediately for further assistance. However, despite explaining our financial situation - having paid you $500.00 three days prior and offering to set up payment plan. You refused to help. Advising me to find another vet that took payment options or to secure credit. Not once did you offer to look at her chart and advise on the medicine you mentioned or to call it in to assist my sweet fur baby. On Saturday October 4th at 11:32 pm, Sunshine Arnold was euthanized due to her suffering. After reaching out to an emergency clinic in St. Peters, they advised us to bring her in immediately for examination, without charging any fee, they showed compassion and care for Sunshine prioritizing her well being above all else. Their actions demonstrate the kind of empathy and understanding that any fur baby owner and their loved one deserves. I am working hard not to beat myself up.. but I can't help but wonder what could have been if I had taken my sweet baby to a different facility that cared more about the patient than money. Regards, Crystal Arnold Their response: Which is no response really. No answers. No accountability. Mrs. Arnold, At Cave Springs Pet Hospital, we are truly committed to providing excellent service and high-quality medical care. We are truly sorry for the loss of Sunshine-this outcome is heartbreaking, and not what anyone wanted. We have made multiple efforts to speak with you and find resolution, including conversations with both our Practice Manager and Medical Director. After reviewing those discussions and the phone calls, it appears that all reasonable options were offered, and unfortunately, we have not been able to reach a mutual understanding. As a result, we will be discontinuing our relationship. This is private property, and we will no longer be able to allow further visits or communication at the clinic. We sincerely wish you the best and extend our condolences again for your loss. Sincerely, The Management Team Blue River Petcare, Cave Springs Pet Hospital

All the vets here are incredibly nice and helpful. We have two poodle mixes, and have used their…read moreservices for four years. Our younger dog had some ongoing tummy problems, and our vet was really helpful as we worked through his issues (no pun intended!) Even with the pandemic, they still keep communication wide open. I also like the ability to schedule appointments online, but am never hesitant to call because their entire staff are so friendly.

Been going for 38 years Friendly and Greeted at the door…read more Appointment is prompt Reasonably priced

Receptionist was very rude and condescending. Took zero interest in listening to my concerns or…read moreanswering any questions. Every question I asked she responded snarky as if she was above me and I was stupid for even asking. When I tried explaining that we have a very nervous dog her only response was, "Well you better bring someone who can manage him." Offered no help to try and solve the best way for him to be seen, such as meeting in parking lot. Just dismissed the entire thing and acted like my dog was not important enough to be seen because it he didn't fit in their "easy" category. Very disappointed that when we need our pets seen due to an unexpected situation this was how they response. Will not go back no matter how good the doctor is. First impressions speak volumes to me!!!!

This amazing man came to put my clients beloved dog down at their home so we didn't have to travel…read moreto a vet. He was so sweet and understanding. We never met him before but helped us with this difficult situation.

Dr. Wininger and the entire team provide exceptional care. Their expertise, kindness, and genuine…read morededication mean so much to us, and we are grateful for the way they consistently go above and beyond for Aspen. Your compassion, consistency, and the heart you bring to Aspen's care have made a meaningful difference in her life and in ours. Thank you for everything you do -- we truly appreciate you.

Trust Dr Jamie and Dr Brad for their advice with my animals. They go above and beyond with their…read morecare and knowledge Also appreciate the mobile service they offer. Their staff are amazing as well

We just moved to the Defiance area and Crossroads is near our new home. We have taken our little…read moreguy there several times for teeth cleaning and health reasons. Dr. Jaime Plappert is who we saw each time. She is a caring and kind vet. Her diagnosis has been spot on. I am looking forward to their move to a new location located on highway DD because the land has a large pond on it. So cool. Their prices for our visits were less than we were paying at a O'fallon Vet. Highly recommend Crossroads. KAM

I had taken all my pets to Harvester Plaza for many years... 3 lifelong companions were taken care…read moreof until the day that they passed away... My Cat Pookie was 14 when she passed, this hospital did surgery on her twice. My Pitbull/Lab Mix was cared for by this facility, she passed at age 14, My MaineCoon Cat Jasper had his first kitten visit, neutering and declaw here and he passed away also at 12 years old. All once had excellent care. I now have three pets that have been at this facility but the customer service is not the same. I spent over $650 for medical visits, shots and tests for my Recent kitten to prepare him for surgery. He had a slight heart murmur requiring CardioLet proBNP -Feline (2666) to make sure he was safe for surgery, I got all his shots and took him in prior to surgery for the bloodtests. I paid $184.49 and went in for our scheduled appointment and the staff member advised me that I would have to pay for Koneko's 2nd Feline Leukemia Booster to havr his surgery that day. Although they stated that he was ready for surgery that day. Then I noticed the estimate was not what was previously quoted to me at $357 low cost or high cost was $482 but she printed out what I owed and the charges were $569.50 low and $680.50 high cost. Which was considerably higher and I had already paid for the bloodwork. When I disputed the charges the office staff member got up and walked away from me, then when she came back I asked her to print out my medical records for Koneko and she only printed out a portion of them and told me that they would not do the surgery on Koneko because I was not happy with their service. She was rude and disrespectful and I asked to speak to a manager.and she did not assist me in that aspect either. This being extremely disrespectful considering the history of all my prior pets treatment and I had given an excellent review back in 2010 because the staff then was exceptional and they did not seem to be grabbing for money on each visit. Every appoinment was over $200 this year and that also included an appointment for my Cat Jasmine for $264 during Koneko's treatment. But to have me prepay for bloodwork for my cats neutering and then refuse to do the surgery because I disputed under the terms of my previous estimate is beyond unethical and unprofessional with respect to actually caring for the wellbeing of a pet and a longterm customer for all those years. This was so disturbing to think that they did this to me that I can never trust them again. I have a printout of my first estimate and these figures are far more expensive than what was written on my initial estimate and they were well aware of Koneko's very mild heart murmer at which I believe was the lowest of levels. He was in otherwise great heath and at the previous visit advised me that he was ready to be neutered. This was so wrong to do to me and my Pet because now I will probably have to pay for that bloodwork before surgery again. Disturbing to say the least!!!

We took our 11 year old cockapoo, Max, for his annual visit and to get a lump checked out. He's…read morenormally very skittish and today no exception. Dr Nack and her wonderful team were so kind and caring and treated him like one of the family. Dr. Nack was patient, thorough and explained everything in as much detail as we needed. We love coming here. Thank you for caring as much about Max as we do!

Can't recommend ACU enough! Even my grandfather took our pets here & they have always provided the…read morebest care for my animals even in an emergency. PLUS, their new website is absolutely incredible. It was so easy to get my account set up and order in seconds! It was even cheaper than Chewy after an automatically applied discount.

I have been here with three different animals in the past year. Each time I am impressed with the…read morelevel of care and the friendly and knowledgable staff. I highly recommend!

The organization is fantastic, they do great work. The acting president Constance Kruz is extremely…read morejuvenile and unprofessional. When I expressed my concern over her reactionary and condescending texts, she manipulated the interaction by sharing on Facebook the texts that made her look like a martyr and told complete fabrications in order to paint me as the villain. Honestly, the incident just proved to me that even people who work for nonprofit organizations can still be truly disturbed and ugly individuals. Definitely do not recommend going through her as your main contact. Not unless you like being cursed at, lied about and being subjected to a petty child who judges the people whom she is supposed to be helping.